Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Conflict Resolution
1. ConflictResolution
As procurementprofessional,Ihave encounterednumeroussituationswherebyconflictsoccur. Itcan
happenbetweensuppliersandourengineeringfolks,oritcan happenbetweenthe procurementteam
and the internal stake holders.People have differentview anddifferentstandpoint,conflictare
unavoidable indaytodaywork,especiallyinprocurementjobfunctionwherebythere are many
chancesof humaninteraction. There are few waysthatcan be deployedtoresolve the conflictsif it
arises.
1. Contain the situation
We have seenthe Hollywoodmovie,whenarobberwithhostage wastryingtoget awayfrom
the scene witha vehicle,police will trytoshootthe tire of the vehicle inordertoprevent
deteriorationof the situation.Same thing.Whenconflictoccurs,we shouldtrytoremove the
partiesinvolvedfromthe heatedscenario.E.gInvite the hotpersonfrommeetingroomtocafé
to cool himdown.Accompanythe hot personfromproductionfloorwhichcouldbe noisyand
pressurizingtopantry.The keyisto ensure the heatedsubjecthasanretreatlocation.
2. Let the hot personvent hisfrustration
Listen,listenandlisten.The hotpersonislike awhistlingkettle.Betterlethimventouthis
emotion.If the lidwaskeptclosed,the kettle mightexplodeandthismightleadto incurable
situation.
3. Ask
Askwhat the personwant.Eventhoughwe mightnot agree or prepare tomeetthe
requirementof thatperson,itisprudentto ask the expectationof the partyinvolved.Once the
bottomline isestablished,itwill be servedasstartingpointof negotiation.