Personal and professional leadership behaviours 10 tips for success!-shannon dolan, performance power slide share
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Breakfast Presentation WorleyParsons Transfield Melbourne 2012
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Personal and professional leadership behaviours 10 tips for success!-shannon dolan, performance power slide share
- 1. Developed and Delivered by Shannon Dolan Director, Performance Power Copyright Shannon Dolan 2012 www.performancepower.com.au
- 2. #1 The Golden Rule When people respect you as a person, they admire you. When people respect you as a friend, they love you. When people respect you as a leader, they follow you. John Maxwell
- 3. #2 Be Present The handshake of the host affects the taste of the roast. Benjamin Franklin
- 4. #3 Communicate With Influence The very essence of all power to influence lies in getting the other person to participate. Harry A. Overstreet
- 5. #4 Find Balance Beware the barrenness of a busy life. Socrates
- 6. #5 Positive Mindset Weakness of attitude becomes weakness of character. Albert Einstein
- 7. #6 Add Value You cant live a perfect day without doing something for someone that will never be able to repay you. John Wooden
- 8. #7 See the Light Side I once had a rose named after me and I was very flattered. But I was not pleased to read the description in the catalogue: no good in a bed, but fine up against a wall. Eleanor Roosevelt
- 9. #8 Listen with the Heart Seek first to understand, th en to be understood Stephen Covey
- 10. #9 Engage A life isn’t significant except for its impact on other lives. Jackie Robinson
- 11. #10 Keep Growing Knowledge of the self is the mother of all knowledge. So it is incumbent on me to know myself, to know it completely, to know…its very atoms. Kahlil Gibran
- 12. Thank you for inviting me! www.performancepower.com.au shannon.dolan@performancepower.com.au Let’s Connect www.facebook.com/ShannonDolanPerformancePower https://twitter.com/shannonsydney Linked In-Shannon Dolan
Editor's Notes
- Would you like to be more respected and successful in your communication, in your role and in your life? Sometimes small things can make a very big difference. Here are some simple practical reminders that will make a strong impact and inroad on your development as a leader in all aspects of your life.My name is Shannon Dolan and I have had the wonderful opportunity over the last 10 years to work with people such as yourself and empower them to achieve their personal and professional goals. Some of my current clients include:Commonwealth Bank, Cochlear, Shangri-La Hotels and Resorts, Four Seasons Hotels, Oracle Corporation, and NAB.
- Tip #1: The Golden RuleYou can't go past this one to start. If this foundation is not in place, you won't be getting any further along the path, or the success you achieve certainly will not last. The Golden rule is not only about treating others as you would like to be treated, but treating others as they would like to be treated, and that is as a unique individual. If you have not done much study into various communication and personality styles and preferences, 2012 is the year to start. Make sure you are a leader in the way you read, adapt, and communicate with people. Be a role model in every way. Respect others always at every moment in every situation. When you make a mistake, apologise, sincerely. Simply say “I apologise” or “I’m sorry”. People need to respect you and buy into you first before they will listen and buy in to what you have to say. This is true not only in our professional life but our personal life. Who do you admire as a leader and why? What could you and what would you like to be doing more of this year that will continue to bring you down the path of success you desire.
- Tip #2: Be PresentBring yourself into the space. Be there. Physically, vocally, emotionally, spiritually, professionally, and personally. Bring the best part of yourself through the door and share it. Business is personal. Who are you? Be on time. Be early. Promptness is one of the true signs of respect, care, organisation, attitude. energy, humility, and that winning edge. How does it make you feel when people are late for their appointments with you or their commitments with you? What happens is we lose trust, we lose respect for them. If you think being just a “little” late doesn’t matter you need to wake up and face the music. Your body, your face, your gestures should say "I am here for you. I am listening to you. I am open to you. Let's work together. I feel good. I want to be here." The tone of your voice should display confidence, credibility, strength, warmth, and inspiration. Moods transfer, don't kid yourself. Make sure when you step into business make sure you are present and switched on. If any of these areas are letting you down. Ask someone you trust to give you feedback on your presence. This year is the time to step up. Get out and walk the floor. Walk the walk and talk the talk. Be seen. By the way, it does matter what you wear. Grooming is essential. Wear clothes that flatter, fit, and suit the occasion and audience.
- Tip #3: Communicate with Influence Keep people in the loop, follow up regularly, communicate along the way. Build trust. Tell it like it is. Be honest and direct but diplomatic and savvy. Create trust and firm strong relationships with people. As Stephen Covey says, Make regular deposits into your emotional bank account. There will be something to draw upon when the hard times hit. If people do not hear you, if people do not follow you, if people do not get your message, then you are not communicating as a leader. Foremost and completely leadership is influence. A leader needs to speak well. A leader needs to have great presentation and speaking skills. If this is a weakness, it will be to your peril and to everyone's detriment. This is a skill like any other. It takes study, guidance, practice, and feedback.Put your hand up. Practice at low level events, school, church, sports. Volunteer to do introductions, welcome speeches, goodbye speeches. Learn the techniques.
- Tip #4: Find BalanceTake care of yourself. Exercise, find time to slow down, have fun, eat healthy delicious foods, drink plenty of water, give up destructive habits, reduce stress, find time for your family your interests, hobbies, growth, education, and reflection. Make a plan and stick to it. Everyone is time poor not just you. Use any time you have. Take the stairs, stand up and stretch, walk the floor and connect with people, take a power nap, meditate on the bus, sing in the car, take 3 deep breaths, dance with the kids, hug and kiss your family and tell them that you love them. Time is short and ephemeral. Live life and don't waste a moment. Respect and be grateful for where you are and for what you have been given. Without gratitude for where you are right now you will not get to where you want to be going. If time management and organisation are of issue get on top of it now. Find balance in all the areas that are important to you and important to your life purpose. Write out the various categories important to your life and make sure you put regular deposits into each. Some suggestions are: Family, Work, Friends, Hobbies, Relationship, Community, Spirituality, Learning, Friends, Leisure, Health.
- Tip #5: Create a Positive MindsetWe all have an inner voice. If you don't think so, then what is that inner voice doing right now that is telling you you do not have one! The problem is that many of us have a negative inner voice that is constantly niggling away at us telling us that we are not quite good enough, not quite able to handle it, not feeling well enough, not confident enough, too afraid to speak up, blah, blah, blah. This negative voice can really get in our way of success. Now is the time to get on top of it. Replace it with a positive voice that is supportive of you and your life journey. Coach yourself internally to success. Give yourself positive messages, even if you don't believe it. You create your own destiny. You create your own world. You are supported and guided, but ultimately it is up to you to make it happen. Look around and see what you have created in your life. You have a right to be here. You have a lot to offer. You have a right at the table. Listen to your inner language and inner messages. Give yourself the same coaching and encouragement that you would give to others you care for. You deserve it. Take your negative messages and find a way of turning them around. Say “Thank You” to someone every day. Not “Thanks” but “Thank You”.
- Tip #6-Add ValueThe extra mile. We all talk about it. It is that little bit extra that takes a transactional exchange into a memorable experience. Think about a positive experience that you have had with a retailer, provider, hotel, restaurant, customer, client, etc.. Face to face or over the phone. Why do you remember it now? What happened that made this stay with you? What did the person do? When we give it that little extra we create loyalty and we create raving fans. People will talk about us, they will recommend us, they will advertise us. In this day of social media and lightning fast technology, nothing beats word of mouth advertising and referral . As we know bad news travels fast. Are you advertising your team. Are they advertising you? Are your clients advertising you? Are they advertising Worley Parsons? Are they advertising Transfield? What can you do today to go the extra mile for yourself, your team, your company? In every situation and in every project always ask yourself “What else can I do?”.
- Tip #7-See The Light SideTrue leadership is being the the first one to laugh at the joke not the last. We all want to work with people that can make us smile and lift our day. Did you know that when you smile you actually relax the muscles of your heart? A smile is good for you and good for everyone around you. What is your face doing? What is your face saying? Take a look at yourself in the mirror during your day and ask yourself, do I look approachable, open, friendly or do I look stressed, annoyed, and critical? Which one do you choose? If you are not a natural smiler then practice.
- Tip #8-Listen With The HeartWe all love to be listened to. It is a rarity in our day. Most people are rehearsing what they are going to say while the other person is speaking. Most people are creating their defense, case, or argument while the other person is expressing their thoughts. A great listener is one who can hear the words but can also understand and feel what is going on behind the words. A great listener can repeat what has been said by the speaker and also the emotional content of those words. Think about someone that is or has been a great listener in your life. What did they do? What was the atmosphere they created? Take a page from their book.
- Tip #9-EngageBe curious about others. Share aspects of yourself with others. Ask questions. Cross the invisible line, put out your hand, smile, connect, introduce yourself with impact, build rapport, find common ground, expand on that, ask yourself what you can give, and create a relationship. We need each other. We need each other to make our lives successful and fulfilling. Give a sincere compliment to someone every day. I have a friend from school that has always done this. I noticed when we were growing up that she always gave a compliment to people when she was in their presence. It was something she meant and something she noticed at the time. Her focus was on the positive every time. It works. She had many, many, many, friends.
- As in all of life, if you are not growing you are dying. Advancement, learning, expanding, stretching, exploring, reading, listening, seminars, books, research, stepping out of your comfort zone and taking it to the next level. Not something that is done sometimes, but something that is done everyday. It is not easy or comfortable to step outside our comfort zone. I heard someone say once that no one has ever died of discomfort and it is true. When you reflect on the most difficult situations you have faced in your life or the hardest things you have pushed through you know they have made you the amazing and interesting person you are today.John Maxwell says there are 7 factors that come into place in being a leader:Character-Who They Are- True leadership always begins with the inner person. Relationships-Who They Know-You’re a leader only if you have followers, and that always requires the development of relationships-the deeper the relationships, the stronger the potential for leadership.Knowledge-What They Know-Information is vital to a leader. You need a grasp of the facts, an understanding of dynamic factors and timing , and a vision for the future. Knowledge alone wont make someone a leader, but without knowledge, no one can become one. Intuition-What They Feel-Leadership requires more than just command of data. It demands an ability to deal with the numerous intangibles. In fact, that is often of e of the main differences between managers and leaders. Experience-Where They’ve Been-The greater the challenges you've faced as a leader in the past, the more likely followers are to give you a chance in the present. Experience doesn’t guarantee credibility, but it encourages people to give you a chance to prove that you are capable.Past Success-What They’ve Done-Nothing speaks to followers like a good track record. Ability-What They Can Do-The bottom line for followers is what a leader is capable of. They want to know whether that person can lead the team to victory. Ultimately, that’s the reason people will listen to you and acknowledge you as their leader. As soon as they no longer believe you can deliver, they will stop listening and following. The 21 Irrefutable Laws of Leadership, John Maxwell, 1998, 2007
- Shannon Dolan is Director of Performance Power specialising in personal and professional development. Shannon’s expertise includes elite presentation skills, executive presence, personal impact, internal brand loyalty, corporate performance skills, personal branding, business communication, physical presence, and voice development. She is also accredited in administering and interpreting the Myers-Briggs type indicator. Shannon leads group seminars, coaches individuals of all levels up to CEO, and delivers tailored training programs designed to assist people in achieving greater confidence, clarity and understanding of their personal power. Results are recognised through increased presence, charisma, command, rapport, empathy, impact, credibility, authenticity, display of company values, career and company satisfaction, leadership qualities, and company profitability. She supports and inspires people in being their best.www.shannondolan.comshannon@shannondolan.com+61 408 558 660