1. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Buried Drop
Mobile App
Team Manager: Ashish Daga
Intern Team:
Amanda Morales
Andy Chung
Harini Kannan
Jeet Patel
Kayla Macdonald
Nicholas Smith
Shanaaz Deo
Verizon Team:
Chidambaram Murugappan
Gowri Charan
Nareshkumar Lawrence
Pavan Immadisetty
Suresh Govindaraj
Vinay Munji

2. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Meet the Interns!
Name College Major Current Year Hometown
Amanda
Morales
University of
Florida
Computer
Science
Senior Miami, FL
Andy Chung Georgia Tech Computer
Science
Junior Alpharetta, GA
Harini Kannan Cornell
University
Information
Science
Junior Doylestown.
PA
Jeet Patel Rutgers
University
Computer
Science
Junior Iselin, NJ
Kayla
Macdonald
Cornell
University
Computer
Science
Grad Northport, NY
Nicholas Smith University of
Florida
Computer
Engineering
Senior Miami, FL
Shanaaz Deo UC Berkeley Computer
Science
Senior Danville, CA

3. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
The Business Problem
Buried
Drop
3rd Party
Vendor
Dispatch Tech
App
VDW
DB
Verizon
CoA
• Limited mobile capability using Web Browser
• Lack of real-time job updates
• Wasted resources – time, money, labor

4. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
The Business Problem – Our
Role

5. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Common Dispatcher Technician
Release 1 • Log in
• User-friendly
navigation bar with
Verizon logo
• Go back to Job
Summary
• View Job Details
• See Customer Info
• View Assigned Jobs
• View Completed Jobs
Release 2 • View job’s static
details
• Search available
technicians
• Assign a job to a
technician
• View all pending jobs
• View real-time status
of job
• Save Form Progress
• Complete Job Form
• Clear unsaved form
edits
• Collapsible Job List
• Sort Job List
Release 3 • Know current screen
• Log out
• Menu bar to take
user to different
screens
• Manage technicians
• View all technicians
assigned to a job
• Map Buried Line
Location
• Take picture of line
location
• Toggle between map
and list
The Story Map

6. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Agile Methodology
Planning Implementing Integrating Testing

7. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Adobe XD
• Cross-platform
development
• C# / .NET Framework
• Version Control
• Prototyping
IT Solution

8. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Demo

9. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
A cross-platform mobile application with new functionality that brings benefits:
• Live status of buried drop jobs to the dispatch system
• Image uploads of terminal/drops for technicians – make job easier for future technicians
• Clear drawing/indication of buried drop placement
• Saves $3.9M in annual dispatch cost from Fios temp drops
Business Benefits
3,585
4,220
3,339
0
1,000
2,000
3,000
4,000
5,000
Q3 Q4 Q1
Fios Temp Drops by Quarter

10. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Testing
Status Priority - Low Priority -
Normal
Priority - High
New 2 5 0
In Progress 0 1 0
In hold 0 0 1
Rejected by
Dev.
0 0 0
Done 4 2 4
• Resolved
• Bugs
• Enhancement

11. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11
Future Deployments
• Dispatch Side – remove/add technician functionality with DB
• Sorting Algorithm – sort jobs by preferred field
• Job Form Saving – saving job form progress without submission
• Notifications – real-time notifications from DB
• UI – full UI integration
• Integration with FIM

12. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Thank you.
12