Overcoming the Forgetting Curve with Mobile Training Reinforcement
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Presentation by Shahin Sobhani, President, SwissVBS, on how Mobile Training Reinforcement improves learner retention and performance to maximize training ROI.
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Overcoming the Forgetting Curve with Mobile Training Reinforcement
- 1. OVERCOMING THE FORGETTING CURVE With Mobile Reinforcement Presenta(on by Shahin Sobhani, President, SwissVBS DevLearn, Las Vegas November 16, 2016 swissvbs.com/echo
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- 6. Agenda • The Learning-‐Performance Gap • Learning Reinforcement Plans (LRPs) vs. Relearning • Science Behind Reinforcement • Anatomy of LRPs • GE Case Study
- 7. The Learning-Performance Gap 30% of what is actually taught transfers to the job in a way that enhances performance.* * Source: Broad, M., Newstrom, J. W. (1992). Transfer of Training: Ac(on packed strategies to ensure high payoff from training investments. Reading, MA: Addison Wesley.
- 8. What Creates the Gap? -- The Forgetting Curve 100% 80% 60% 40% 20% 0% 1 2 3 4 5 6 7 8 MEMORYRETENTION DAYS AFTER TRAINING
- 9. Options to close the Gap LEARNING MOMENT PERFORMANCE MOMENT
- 10. The Solution: Retrieval Practices What does the research in Cogni(ve Psychology say about Reinforcement?* Six principles that are key ingredients of a successful Learning Reinforcement Plan (LRP) comprised of retrieval prac(ces. *Peter C. Brown, Henry L. Roedinger III, and Mark A. McDaniel, Make It S)ck: The Science of Successful Learning (Cambridge, MA: Harvard University Press, 2014). DAYS AFTER TRAINING MEMORYRETENTION 100% 80% 60% 40% 20% 0% 1 2 3 4 5 6 7 8 Ini(al Learning LRPs
- 11. Relearning is not as effec(ve as retrieval prac(ces. The challenge with relearning is that it is both (me consuming and doesn’t necessarily result in long-‐term memory reten(on. But more importantly, we some(mes mistake fluency for mastery. We deceive ourselves into thinking we know the material, but in reality we are just familiar with it – we haven’t really internalized it. Journal of Experimental Psychology: Learning, Memory and Cogni)on 39 (2013), 940–945 1. Retrieval Practice is Better than Relearning
- 12. We are all familiar with cramming before a final exam. We are also familiar with how quickly what we have learned fades away. Cramming is great for short-‐term memory but does very lihle for long-‐term reten(on. Psychological Science 17 (2006), 249–255 2. Retrieval Practice is Better than Massed Learning (Cramming)
- 13. When learning is harder, it lasts longer. Think of a muscle – the more we expose it to stress, heavy liiing, exercise, the stronger it gets. It’s the same with memory. When more cogni(ve effort is required to retrieve knowledge, greater reten(on results. Even a single retrieval prac(ce can produce a large improvement in reten(on if it is efforjul. J. Mestre & B. H. Ross (eds.), Psychology of Learning and Mo)va)on (San Diego: Elsevier Academic Press, 2012) 3. Effort is Needed
- 14. The passage of (me is a cri(cal ingredient for memory reten(on as the space between retrieval prac(ces allows for greater memory reten(on and growth. Properly spaced knowledge checks that allow for some forgekng to occur require greater effort which in turn strengthen memory. Psychological Bulle)n 132 (2006), 354–380 4. Your Memory Needs Time to Breathe
- 15. The benefits of providing feedback is self-‐evident. When we know what we don’t know then we can work harder to learn from it. But what cogni(ve psychology has also demonstrated is that delaying that feedback is even more beneficial than providing immediate feedback. Delaying feedback briefly, produces beher long-‐term learning than immediate feedback. Memory & Cogni)on 36 (2008), 604–616 5. Feedback is Critical but Should be Delayed
- 16. In a retrieval prac(ce, when two or more topics are interspersed, our ability to remember them increases. The act of interleaving provides the spacing component men(oned previously and steers us away from the concept of massed prac(ces. Instruc)onal Science 35 (2007), 481–498 6. Retrieval Practices Need to be Interleaved
- 17. BI Cloud Mobile LRPs Smart Tips Retrieval Prac(ces Flash Cards Awards MLMs Dynamic / Adap(ve Leverage Mobile Push Competency Based Measurable ENABLING TECHNOLOGIES TOOLS FEATURES Anatomy of LRPs
- 18. Interested in reading a case study? Visit http://www.swissvbs.com/echo to learn more about the award-winning ECHO platform and to receive the GE case study.