Personal Information
Organization / Workplace
Orpington, Kent United Kingdom
Industry
Consulting / Advisory
Website
http://servicedeskinstitute.com/
About
The Service Desk Institute (SDI) is the leading professional association for people working in the IT service and support industry. Passionate about helping service desks and service desk professionals realise their full potential, we provide you with the tools you need to help set your company's IT service up for success.
Lading the service desk industry to success, SDI sets the best practice standard for service desks and also for IT service professionals upon which the Service Desk Manager (SDM) and the Service Desk Analyst (SDA) qualifications, offered by APMG International, are based.
Tags
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See more
Presentations
(25)Documents
(1)Personal Information
Organization / Workplace
Orpington, Kent United Kingdom
Industry
Consulting / Advisory
Website
http://servicedeskinstitute.com/
About
The Service Desk Institute (SDI) is the leading professional association for people working in the IT service and support industry. Passionate about helping service desks and service desk professionals realise their full potential, we provide you with the tools you need to help set your company's IT service up for success.
Lading the service desk industry to success, SDI sets the best practice standard for service desks and also for IT service professionals upon which the Service Desk Manager (SDM) and the Service Desk Analyst (SDA) qualifications, offered by APMG International, are based.
Tags
sdi
service desk
sdc
service desk certification
service desk institute
sdi webinar
itsw14
certification
webinar
it service week
sits
sits14
helpdesk metrics
leadership
nbcu
cgi
kits
buit
vocalink
leicestershire county council
managed service provider
fujitsu
value centre
ntt data
gm financial
insourcing
avocet
service desk analyst
recruitment
avocet recruitment
information security
security
helpdesk security
service desk security
university
newcastle
ucisa15
ucisa
finance
budget
itamorg
jan oberg
itam
complaint handling
complaints
it help desk
self service
council it
council service desk
doncaster
self-service
catalog
service catalogue
cherwell
kyffin
david wright
problem
problem management
borama
frontrange
service
5 star
tessa troubridge
itss15
it service and support awards
sdi awards
service desk metrics
metrics
it servce week
northumbrian water
mission statement
itsw
vision statement
service desk accreditation
sdi accredited
certified service desk
service desk manager
benchmarking
sdm
training
sda
service desk training
service desk standard
standards
See more