1. Curriculum Vitae
SemihaEner
Muğla Bodrum - Turgutreis
0532 205 29 16
E-mail : semiha.yesildirin@gmail.com
PERSONAL INFORMATION
Date of Birth : 04.03.1980
Educational Background: Üniversite(Mezun)
Marital Status : Married
Total Experience : 13 Years
Nationality : Türkiye
Driver's License : B (2001)
Smoking : I don’t smoke
JOB EXPERIENCE
2011-2016 United International Pictures Filmcilik
Ve Tic. Ltd. Şti.
General Office Assistant
 Assistant to General Manager,
 Programming of meetings,
 Communication with visitors,
 Bussiness travel and accomodation organization for both employees and visitors,
 Plan and optimize all travel plans for the General Manager, executive dinners, create invites,
 Manage and process expense reports,
 Dealing with phone enquiries,
 Return and manage incoming calls and requests on behalf of General Manager,
 Manage office incoming calls,
 Supporting sales and finance department,
 Maintain office services by organizing office opertations and procedures,
 Manage all fixed assets, e-recyling, cell-phones, wireless equipments.
2004-2011 TNT International Express
Customer Service Executive
 Answering customer calls,
 Shipment tracking,
 Coordinating road and air freight export-import shipments.
 Support to exporters,
 Support to customers about their complain and request, transfer the problems to related staff.
2003-2004 Global Bilgi
Call Center Customer Representative
 Answeringcustomer calls and telemarketing.

2. 2001-2002 Doğan Holding – E-kolaynet
Call Center Customer Representative
 Answeringcustomer calls and telemarketing.
EDUCATION INFORMATION
2001 Istanbul University (IU) - (Secondary Education)
Agricultural Sciences and Technologies Faculty,AgricultureEngineering (Turkish)
1997 Ataköy High School
CERTIFICATE INFORMATION
 Çağdaş Drama Derneği – CreativeDrama Leader
 Özel Anne Işığı Eğitim Merkezi - CreativeDrama Leader
 Amateur Seamanship License - Federation of Turkish Amateur Seamanship
 Diving License - Türk Denizlerini Araştırma Derneği (TÜDAV)
FOREIGN LANGUAGE
English (Upper-Intermediate)
Dilko Language Course
COMPUTER SKILLS
Microsoft Office Programs
SEMINARS AND COURSES
 The 24rd International Creative Drama in Education Congress
Muğla Sıtkı Koçman University 24.04.2014 - 27.04.2014 (20 Hours)
 The 23rd International Creative Drama in Education Congress
Ankara Üniversitesi 14.11.2013 – 17.11.2013 (12 Saat)
 Effectual Communication and Customer Relations
Vision Europe İlhan Gülertan 13.06.2008 – 14.06.2008 (12 Saat)
 Voice of Customer
TNT International Express 18.12.2004 - 19.12.2004 (16 Hours)
HOBBIES
Sailing, Scuba Diving.