2. Customer Experience Powered By IBM Smart Process
Viji Sundar
Director, Humana
Selva Narayanan
Director, Cognizant

3. About Cognizant
12,000+ projects in
40 countries
………………………. .
Founded in 1994
(CTSH, NASDAQ) ……………………….
Headquarters
Teaneck, NJ
……………….……….………..
821
active customers
………………………………..
50+ global operations
centers
………………….….. .
…………………….…………..….….
25+ regional
sales offices.
Market capitalization
over $20 billion
………………… ………….

4. IBM Smarter Process @ Cognizant
ONE OF THE LARGEST SMARTER PROCESS
(IBM BPM & ODM) PRACTICE
2100+ trained & certified consultants
MOST EXPERIENCED IBM INTEGRATOR
200+ deployments
2015 BEACON AWARD WINNER
A preferred global Implementation partner
INVESTED SOLUTION PROVIDER
12+ solutions across industries, 25+ accelerators

6. Customer Experience Emotion Management
WOW Moments
Technology Innovation
Operational Model
Reinvent

7. Transform Customer Experience – Transform Industry
23.9 Bn to 180.2 Bn during 2003-13
Borders went bankrupt
1.5 Bn to 21.7 Bn during 2003-13
Blockbuster went bankrupt
0 Bn to 132 Bn during 2003-13
MySpace: 0.58 Bn to 0.04 Bn

8. Concept of Code Halo’s
CODE HALO’S IS THE AURA OF DIGITAL INFORMATION AROUND ANY NOUN

9. Enabling Digital Transformation
ENGAGING
INTEGRATED
CONTEXTUAL
Leveraging big data, crowd,
analytics
Enabling complex event processing,
straight through processes
Customer centricity
CODE HALO PROCESSES & SYSTEMS

10. QUESTIONS & ANSWERS