Request For Information - TM Overview

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Request For Information - TM Overview

  1. 1. Trase Miller OverviewTrase Miller provides premium contact center fulfillment solutions to major travel brands and their loyalty programs. All Rights Reserved 2012.
  2. 2. Fast FactsOwnership and Focus Management and People Privately held – Owner Jim  Tight-knit management Miller/JFM Enterprises, Inc . team has worked together for 17+ years. Bios on Travel vertical concentration website. and expertise.  Current average tenure of Ownership has successful front-line employees is 5.6 30+ year track record in years. travel, travel technology solutions, contact center  Professional affiliations with outsourcing, hospitality, SPHR, QATC, SWPP and engineering & motorsports, ICSA. private equity. Profitable since inception in 1994.
  3. 3. Facilities and Technology Presently occupy 19,000 square feet of a multi-tenant building with options for additional space in Tulsa, OK  Also employ a virtual workforce (20% of our total) We hold Level 1 Service Provider and Merchant PCI certifications through SecurityMetrics™ Payment Card Industry Data Security Standards (PCI DSS) and operate with a Tier 3 Data Center Environment. Voice Data & Redundancy Other Systems• Avaya Communication Manager • SAS 70 (Type 2) certified data • Switchfly (formerly ezRez)(Enterprise Solution) & CMS hosting partner • Sabre• Primary fiber by Verizon • Redundant ISP Internet backbone • Amadeus• Auxiliary AT&T relationship • Our site is situated on a campus • Aspect Workforce Management with access to two simultaneous power grids • Dedicated, on-site diesel generator with automatic transfer switch
  4. 4. Services and SolutionsReservations & Enrollment Solutions Customer Care & Support Services Vacation Packages (bundled  Pre-Trip Changes/Modifications products)  On Trip Problem Resolution Air / Hotel / Car Rental Reservations & Service  Post Trip Customer Satisfaction Excursion Sales – Access to  Rewards Program Assistance hundreds of destinations/thousands of experiences  Customer Engagement Calls Loyalty Program Enrollment and Travel Redemptions Cruise Sales and Service Travel Agent Help Desk
  5. 5. Our Promise - “We’re Here To Help You” “We’re here to help you” is our promise that as a customer you will be completely satisfied, as a client we will help you grow your business, and as a company Trase Miller will be a great place to work.

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