Introduction to Helprace, a customer service platform

1. Introducing
SIMPLY THE BEST
Help Desk, Community and Feedback Tools
Helprace, noun [help∙reɪs]
A competition in which participants
strive to provide the best
customer service.
Helprace

2. Helprace is an all-in-one customer
service application that allows com-
panies to finally make their customers
happy
What is Helprace?
Helprace

3. How did we start?
It all began in 2011 when Gregory
Koldirkaev, after developing a handy
knowledge base application, decided,
companies need HELP...
Helprace

4. 2011201220132014
What are we up to?
Helprace is
founded in 2011
Online Community
Launched
Feedback Widget for
Community Launched
Knowledge Base
Launched
Helpdesk
Launched
Helprace

5. What can you do with Helprace?
introducing a world-class interface
Helprace

6. Internal notes allow agents
to solve tickets together
Business rules dictate how
Helprace deals with these
tickets
Filters dictate what type of
tickets your agents see
1. Manage your cases
Helprace

7. Engage with your forum
users directly from the
admin panel
Share valuable information
with your users using your
knowledge base
2. Interact with your customers
Helprace

8. Moderate your community
without the need of a full-
time forum manager
SSL Security means that
user profiles and activities
are always protected
3. Worry-free operation
Helprace

9. Muitiple Branding allows
you assign support portals
to all your products
Spaces can be private, fea-
turing confidential data,
clients or contracts
4. Company-wide support
Helprace

10. Users can be added, invited,
blocked. Permissions can be
changed, on the fly
5. Manage participants
Helprace

11. Add content easily and
deliver consistency your
customers want.
6. Everything at your fingertips
Helprace

12. What do your customers see?
a company that cares
Get valuable feedback from those who matter most: your users.
Helprace features an engaging 4-category feedback interface.
Helprace

13. Helprace
And lots, lots more..
Customers solve their own
issues and your support
gets a deserved break

14. Helprace
Find out more at...
www.helprace.com
facebook.com/helprace
twitter.com/helpracing
plus.google.com/+helprace
linkedin.com/company/helprace
1-877-744-1221