After placing an order at the Expo, the customer will receive a confirmation email within 5 business days with details of production timelines, order specifics, and the total invoice and payment instructions. The customer must then sign and return the confirmation, make a 30% payment, and later provide shipping information and pay the remaining 70% once the order is ready. Returns can be made within 5 days for defects by sending photos and requesting an exchange or refund. Payment options include credit cards through PayPal or cash at the Expo, and payment plans may be available for long-time customers.

1. If I order at the Expo, what is the next step of my order?
After placing the order, we will send you a confirmation letter by email within 5
business days. This confirmation letter will contain details such as:
- Production time
- Confirmation of the possibility to vary stones, metal and plating type according
to your order request
- Total invoice with pricing and discounts
We’ll also provide information for payment with specific details of our PayPal account
and instructions for payment.
After you get the confirmation we ask you to sign a confirmation form and send it back
by email or standard mail and make a payment of 30% of the total amount
When your order is ready to ship, we’ll send you a letter by email and call you. You will
need to provide a current shipping address and contact information and provide
payment of the remaining 70%.
Returns/Exchanges
Quality is very important to us , so to make sure that everything came to you in perfect
condition please check all the pieces. However, if any pieces have come to you in poor
quality or with a defect, we’ll help you resolve it as fast as we can.
Please let us know in 5 business days that you have received your order and everything
is fine or if you have any issues.
If you find any defects, we ask that you to take picture documentation and send them to
us along with your request for money back or exchange. We’ll look it over and if there is
a defect, we will exchange the product or return your money back for the item.

2. Payment Options
Do you accept credit card payment?
We accept credit card payment through the accredited Paypal website.
What about payment for purchases made at the Expo?
We also receive cash payment at the Expo for single pieces.
-If we can confirm the wholesale order immediately, we will require an upfront deposit
of 30% of the total purchase price.
-If we are not able to confirm the wholesale order, and require 5 business days to do so,
we ask a 10% deposit on your order.
-All deposits can be made via cash payment or through PayPal.
-You can access the PayPal website through your cell phone or laptop to login in to
make immediate payment or make your payment at home.
Do you offer payment plans?
We do offer such payment plans for customers who have a history working with us of 1
year or more.
Conditions of this delayed payment agreement will be discussed on an individual basis.
Other Questions
Do you have certification, license, or custom form documents?
Yes, we do have all needed custom forms. According to US law and European law we do
not need any license or certification.
If you buy at the Expo and you would like to receive our branded displays and boxes,
which we provide free of charge to all our customers, we will ship them to you in 30
business days in quantity according to you purchase.
Do you work with online shops?
Yes! We will provide you all product descriptions and photos to post on your online
store. After an order is made, we will produce and ship the item ourselves, thereafter
sending you your commission.
Can we work as transit?
We ship directly to client and pay commission to the online shop.

3. Questions about our Exclusive Collection
Are all the items presented on the website in stock?
Due to the exclusivity of this collection, extremely limited stock is available. Therefore,
upon making any purchase from our Exclusive Collection, confirmation will need to be
made that the item is in stock. We have stock rooms in several cities and countries, once
we are able to confirm availability of the product, we will ship it do you free of charge,
no matter where the item is found.
What can I do if the item is not currently in stock?
You can fill out a pre-order form which is available on our website and we will let you
know about the present availability of the item.
Do you sell items from the Exclusive Collection at the Expo?
Yes! All pieces which at the booth are available for purchase. You can make a
reservation for your purchase at any time and pick up the item(s) on Tuesday- the last
day of the Expo.
How many of each item is produced?
All items from the exclusive collection are produced with 1-5 samples. Each may vary in
stone may plating. However, we never produce more than 5 of any piece of our
exclusive designs.
Who are the designers?
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Who produces your items and how?
Each designer has a group of trusted jewelers working with them to make their designs
by hand. We never hire out to independent jewelers.
Where are the items produced?
In Eastern Europe.
What is your maximum capability to produce?
We are able to produce 10,000 each month from each collection.