Communication types Non Verbal Communiction

1. BUSINESS
COMMUNICATION
Nonverbal
Com
m
u
n
ication and
useof bod
y
language

2. NON-VERBAL COMMUNICATION INCLUDES
FACIAL EXPRESSIONS, EYE CONTACT, TONE
OF VOICE, BODY POSTURE AND MOTIONS,
AND POSITIONING WITHIN GROUPS. IT MAY
ALSO INCLUDE THE WAY WE WEAR OUR
CLOTHES OR THE SILENCE WE KEEP.

3. BODILY SPEAKING…

4. HAVE YOU EVER HEARD
ANYONE SAY, "HIS
ACTIONS SPOKE SO
LOUDLY I COULDN'T
HEAR WHAT HE SAID?"

5. CATEGORIES
• Physical. This is
the personal type
of communication.
It includes facial
expressions, tone
of voice, sense of
touch, sense of
smell, and body
motions.

6. • Kinesics (body language) Body motions such as shrugs, foot
tapping, drumming fingers, eye movements such as winking, facial
expressions, and gestures
• Proxemics (proximity) Use of space to signal privacy or attraction
• Haptics Touch
• Oculesics Eye contact
• Chronemics Use of time, waiting, pausing
• Olfactics Smell
• Vocalics Tone of voice, timbre, volume, speed
• Silence Pausing, waiting, secrecy
• Posture Position of the body, stance
• Adornment Clothing, jewellery, hairstyle
PHYSICAL ASPECTS OF NON
VERBAL
COMMUNICATION.

8. FACIAL
EXPRESSIONS
• Face is the index
of Mind
• The eyes, the
lips and the
muscles express
many feelings
• It can also be
deceived by
manipulation

10. THE EYES
• Stare or fixed gaze
suggest involvement
or wonder or eye
disapproval.
• Raised looks show
dominance.
• Downcast looks
suggest weakness and
submission
• Direct eye contact
communicates
honesty, transparency
and neutral attitude.

11. GESTURES AND POSTURES
Positive Gestures
• Open Palms
• Eye-to-eye confrontation
• Smile
• Equal Handshake
Postures
• Standing position
• Walking style
• Hand Movements

13. HIGH CLENCHED HANDS INDICATE PEOPLE WHO ARE
DIFFICULT TO DECIPHER

15. • Aesthetic. This is the type of communication that
takes place through creative expressions: playing
instrumental music, dancing, painting and
sculpturing.

16. SIGNS
Use of various signs in non verbal
communication

17. • Symbolic. This is the type of communication that
makes use of religious, status, or ego-building
symbols.

18. Dejection
Walking with hands in
pockets, shoulders
hunched
Defensiveness
Arms crossed on chest
Open, relaxed
Sitting, legs apart
Boredom
Sitting with legs
crossed, foot kicking
slightly
Readiness, aggression
Standing with hands on
hips
Confidence
Brisk, erect walk
INTERPRETATION
NONVERBAL
BEHAVIOR

19. Anticipation
Rubbing hands
Boredom
Head resting in hand,
eyes downcast
Apprehension
Locked ankles
Anger, frustration,
apprehension
Hands clasped behind
back
Doubt, disbelief
Rubbing the eye
Rejection, doubt, lying
Touching, slightly
rubbing nose
Evaluation, thinking
Hand to cheek
INTERPRETATION
NONVERBAL
BEHAVIOR

20. A SMALL CLASS
EXERCISE

21. SO WHAT DOES THIS MEAN?

22. SO WHAT DOES THIS MEAN?

23. SO WHAT DOES THIS MEAN?

24. 2. DISTANCE AND TERRITORY
a. Distance or Space
- Used by people reveals the relationships that exist
between and/or among them.
- Generally, people use interpersonal or personal
space.
- Interpersonal/personal space is a space that takes
place when individuals converge and diverge
depending on the relationship of the participants,
the communication encounter, and their
personalities.

26. • Hall (1959, 1966) in Knapp and Hall, 2002, further
categorizes interpersonal space into:
- Intimate distance ranging from actual physical contact
to about 18 inches (1.5 ft.);
- Casual-personal (personal distance) that is
approximately 1.5 ft. (18 inches) to 4 ft. (48 inches);
- Social-consultative (social distance) for impersonal
business ranging from 4 to 12 ft. (48 inches to 144
inches); and
- Public distance which ranges from 12 ft. (144 inches)
to the limits of visibility or hearing.

27. b. Territory
- It tells how much space can a person
expect to have (Buerkel-Rothfuss,
1985).
- Territory can be public, interactional,
or home territory.
2. DISTANCE AND TERRITORY

28. 1.Public territory – where the setting is
open to anyone.
2.Interactional territory – space reserved
for particular people during a specific
time.
3.Home territory – where one can exert
greatest control over personal space – the
space which an individual lives and
works.

29. 3. TOUCH
-Touch may indicate sociability and willingness to
participate in the communication process such as
handshakes, friendship, love, etc.
-The frequency of touch and range of touching
behavior between persons indicate the intimacy of
the relationship while the infrequency or absence of
such may show a lack of intimacy in a relationship
(Buerkel-Rothfuss, 1985).

30. 4. TIME
- Time depends greatly on culture.
- The way time is handled can express
both intentional and unintentional
messages.
- The way time is used reveals important
functions in communication.

31. 5. PARALANGUAGE
- The attributes of voice like audibility, pleasantness,
distinctness, and correctness in pronunciation,
flexibility, etc. help shape the meaning in oral
communication.
- These attributes help in creating meaning.
- Paralanguage goes beyond the linguistic form of
an utterance.

32. - Diction, the highness and lowness of
tone, intensity, the manner of delivery,
rate of speaking, etc. create the intended
meaning of an utterance.

33. 6. SELF-PRESENTATION
- Physical appearance and attractiveness can also be powerful
communicators, as they indicate status.
Self-presentation is also manifested through the objects used
and/or worn by individuals.
- Objects like clothing and jewelry can be a means to allow others
to know attitudes, behaviors, and even status.

34. • Importance
• confidence-building
• expressions and
gestures
• awareness of non-
verbal cues
• avoiding
misunderstandings
CONCLUSIO
N