1. Curriculum Vitae
Santana Mallick
March 15 Page 1 / 3
Last Name Mallick
First Name Santana
Date Of Birth June 20th, 1988
Nationality Indian
Marital Status Unmarried
Mobile Nr. +91- 953 888 2205
E-Mail santana_20june@yahoo.com
Address Flat no.421, Greenwoods Pyramid,
Shabrinagar, Byatrayanapura
Bangalore-560092, Karnataka
India
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OBJECTIVE
I would like to procure a strong position wherein I can utilize my prior experience and further unlock my
potentials and hone my inter-personal communication skills, enabling organizational growth and career
advancement while being resourceful, innovative and flexible.
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PERSONAL SOFT SKILLS
- Stress resistant, reliable, loyal and trustworthy
- Structured, organized and concentrated
- Goal and solution oriented, businesslike
- Focused, and team player
- Committed, calm and confident
- Dependable, open minded and Flexible
- Creative, curious and broad vision
- Active listener, engaged and empathetic
- Independent, prompt decision maker, encouraging

2. Curriculum Vitae
Santana Mallick
March 15 Page 2 / 3
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EDUCATION
From June 2014 Pursuing MBA from Sikkim Manipal University, Bangalore
April 2013 B.A [English], Annamalai University, Kolkata
April 2007 Class 12, Indira Gandhi Memorial School, Kolkata
April 2005 Class 10, Monalisa English School, Kolkata
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ACHIEVEMENTS
Hajj Operations at the airport. Organizing the whole operations, took care of the passengers specially
travelling for the event, took care of the special guests.
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PROFESSIONAL EXPERIENCE
Since February 2011 Operations Officer Passenger Terminal Building
Bengaluru International Airport (BIAL)
Responsibilities - Facilitating passengers and VIP movement at the airport.
- Keeping track of work permits & orders issued to various stakeholders
- Knowledge of all emergency procedures, aviation / airport operations
- Co-ordinating with the airlines which constrained for smooth operations
- Ensure that all aspects of the airport are functioning within the regulations
and take necessary actions to bring them into compliance
- Co-ordinate on any unplanned events organized by BIAL and ensures no
disturbance to daily operations during the show or events
- Co-ordinating with CISF, CUSTOMS, PROTOCOL, IB, IMMIGRATIONS
and police for various issues
- Check and control over the touts and all illegal activities in and around
- Co-ordinating with Airport Operations Control Center for all passenger and
airline facilitation
- Maintain records of all mandatory trainings i.e. all system training and
class room trainings, part of the compliance team for the same
- Making announcements for airlines and airport
- Coordinating with various stakeholders and concessionaires
- Keeping a track of ASQ measures

3. Curriculum Vitae
Santana Mallick
March 15 Page 3 / 3
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KEY CONTRIBUTIONS
- Following strictly the concept of Go Green, which is an initiative to reduce the use of paper in the office
by making all the documentation to the minimum required and processes are computerized.
- Actively involved in Lost and Found auction. From planning, organizing, executing to distributing.
- Closely involved in terminal expansion interface. Ensuring smooth operations at the airport without the
expansion work affecting in anyway.
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COMPUTER KNOW-HOW
- Proficient in Microsoft Office (Excel, Word, Power Point)
- Well-versed with web-based applications and the internet
- Tally, Accord, Fact and Ex-nexgen from CMC, Kolkata
- Ability to quickly learn new software
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GENERAL INTEREST
- Reading
- Traveling / exploring new places
- Intercultural diversities
- Listening to music
- Painting on glass, bulbs, clothes
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LANGUAGES
- Bengali mother tongue
- English fluent in speaking and writing, on proficiency level
- Hindi fluent in speaking and writing.
I hereby declare that above information are true for my best knowledge.
Yours faithfully,
Santana Mallick