1. Samar I. Swaid
Applied Computing, Ph.D.
Department of Applied Mathematics and Computer Science
Division of Natural and Physical Sciences
Philander Smith College
900 West Daisy Bates Drive
Little Rock, AR 72204
501.370. 5334 phone
501.370.5327 fax
sswaid@philander.edu
ACADEMIC APPOINTMENTS
Associate Professor of Computer Science
Department of Applied Mathematics and Computer Science
Division of Natural and Physical Sciences
Philander Smith College, Little Rock, AR
2014-Pres
Assistant Professor of Computer Science
Department of Applied Mathematics and Computer Science
Division of Natural and Physical Sciences
Philander Smith College, Little Rock, AR
2007-2014
PROFESSIONAL APPOINTMENTS
Programmer/Analyst, Cairo Amman Bank, West Bank, Palestine
IBM Mainframe, DB2, COBOL, C
Developed computer information systems, evaluated and tested programs,
compiled software documentation, trained end-user, facilitated the maintenance
plans, analyzed data architecture for data conversion
1996-2001
Systems developer, The Housing Bank, Amman, Jordan
IBM Mainframe, DB2, JCL, CICS, COBOL
Developed applications to support different information systems, documented
software applications, trained and supported end-user, managed data conversion
process, facilitated data conversion from data files to relational database
management system
1992-1996
Programmer/ Instructor, Al Mansoura Co., Jordan
Developed programs and applications using programming Languages of C, DBASE
III, HTML and C
1990- 1992
EDUCATION
Doctor in Philosophy; Applied Computing
University of Arkansas at Little Rock, USA
2007
Bachelor of Computer Science and Statistics (Minor: Accounting)
Kuwait University, Kuwait
1990
FELLOSHIPS & AWARDS
 Berkeley Lab Undergraduate Faculty Fellowship- Computational Research Division-
Visualization Usability Summer
2016
 NSF Fellowship- OURS Program at the Chicago School of Professional Psychology
(TCPP) 2015-2016

2. Samar Swaid, Ph. D.
2
TRAINING/WORKSHOPS/COURSES ATTENDED
 Lawrence Berkeley National Laboratory, Invited Talk, Dec 7
 User Experience for Successful Software Design, Oct 19-21, 2016
 2016 HBCU-UP/CREST PI/PD Meeting, Feb 24-25, Washington DC
 2016 ABET Symposium, April 15-16, 2015, Hollywood/Fort
Lauderdale, Florida
 Lawrence National Labs, Berkeley, CA – By Invitation-
 Object Oriented Analysis & Design with UML September 29 - October
2, 2015, Houston, TX
 Measurement of Individual and Team States, Pre AHFE 2015 International
Conference, July 25-30, 2015, Las Vegas, NV
 2015 ABET Symposium, April 23-24, 2015, Atlanta, Georgia
 Project Management for Self-Study, April 25, 2015, Atlanta, Georgia
 Advanced Assessment Workshop, April 22, 2015, Atlanta Georgia
 Advancing Computational Thinking at MSIs Workshop, XSEDE,
Washington, DC
 Java SE 7 Programming, Oracle, Kansas, KS,
 Applied Analytics Using SAS Miner, San Diego, CA
2016
2016
2016
2015
2015
2015
2015
2015
2015
2014
2014
2014
 Institute for the Development of Excellence Assessment in Leadership
(ABET)
2013
 NSF/HBCU-UP -Effective Communications in STEM 2013
 XSEDE Regional Workshop at the University of Texas at El Paso
 Google for Education Arkansas Summit – Maumelle Arkansas
2013
2013
 NSF: Becoming the Messenger 2012
 SAS: The Advanced Business Analytics (ABA) 2012
 PLS Path Modeling Course, Center of Corporate Corporation, VCU School of
Business Foundation
2011
 Computer Forensics course- University of Arkansas at Little Rock 2009
 Java Platform, Enterprise Edition 5 (Java EE 5) – GCA 2008
 WebCT Workshop, University of Arkansas at Little Rock 2007
 ORSP Workshop on proposal writing and management 2007
 Management of non-governmental organizations 2001
 Administering the Oracle 7 database I, Integrated Systems Company 2000
 Web Design and HTML Programming, Galaxy Company 1999
 Principles of Management, Learning Center of Housing Bank 1995
 Principles of Accounting, Learning Center of Housing Bank 1994
WORKSHOPS DEVRLOPED - PHILANDER
 Cyberinfrastructure Day 2016
 The Application of Computational Thinking: Data Analysis
with MATLAB for Excel Users
 Cyberinfrastructure Day 2015
 Wolfram Technologies in Education and Research
 Cyberinfrastructure Day 2014
 April 2016
 Sept 2015
 April 2015
 Sept,2014
 Harnessing OSC and XSEDE for Cyberinfrastructure and Computational
Science
 April, 2013

3. Samar Swaid, Ph. D.
3
 Cyberinfrastructure Day 2013  April 2013
 Cyberinfrastructure Day 2012 March, 2012
 Plain HPC and NSF 101 April, 2011
 Introduction to AR Research & Education Optical Network March, 2011
 Computational Biology for Biology Educators
 Computational Chemistry for Chemistry Educators
Feb 2011
Feb, 2011
 Introduction to Computational Thinking Jan, 2011
PROFESSIONAL INTERESTS
 Human-Computer Interaction
 Usable Security
 Usability Evaluation
 Information Quality
 E-Service Quality
 User Experience Research
 Computational Thinking
TEACHING COMPETENCES
 Interface Design
 Human-Computer Interaction
 Introduction to Computer Systems
 Structured programming
 Object-Oriented programming
 Programming Languages
 Software engineering
 Computer architecture
 Website Design
 Computer Science Research
ACADEMIC EXPERIENCES
 Curriculum and new course development
 Programs development
 Programs evaluation
 Participation in grant writing, and implementation
 Advising and mentoring undergraduate students (females 60%)
 Serving in internal and external committees
 Computational Thinking for STEM education
PROFESSIONAL EXPERIENCES
 Operating Systems: MVS, UNIX, VMS, Microsoft Windows
 Hardware: IBM mainframe, IBM AS/400, IBM PC
 Programming languages: COBOL, COBOL II/CICS/DB2, Fortran, Pascal, PL/SQL, JAVA, C,
HTML, XML and Scheme
 Software: Microsoft Office, Microsoft Visio, WordPress, SPSS, SAS
 Development Tools: JBuilder, JDeveloper, Power Designer and Visual Studio, JAVA EE,
NetBeans
PUBLICATIONS
Book Chapters

4. Samar Swaid, Ph. D.
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 Swaid, 2016. Usability of CAPTCHA in Online Communities and its Link to User Satisfaction.
Encyclopedia of Information Science and Technology.IGI Global. Forthcoming
 Swaid, S. 2014. A Novel Strategy to Improve STEM Education: The E-Science Approach.
Encyclopedia of Education and Technology in Wang, V. 2014. The handbook of Research on
Education and Technology in a Changing Society. IGI Global. Hershey, Pennsylvania.
 Swaid, S. and Wigand, R. 2009. The Customer Perspective of E-Service Quality: An Empirical
Study. In Standing, C. Electronic Markets: Benefits, Costs And Risks, Palgrave MacMillan
 Swaid, S. and Wigand, R. 2009. An Online Oriented Service Quality: An Aspect of Multichannel
Retailing. 245-260. In Chiu, D., Hung, P., and Leung, H. 2009. Service Intelligence and Service
Science: Evolutionary Technologies and Challenges. Information Science Publishing(IGI
Group). Hershey, Pennsylvania
Panels
 Panelist, The Arkansas Department of Education (ADE) Taskforce for CS Praxis
Test, August 12, 2015, Little Rock, AR.
 Resume Critique –PharmForum. May 20 2013. University of Arkansas for
Medical Sciences. Little Rock, AR.
2015
2013
 Work after Maternity Leave. With Mirkeya Capellán (Sogeti USA), Raquel Romano (Google, Inc.,
and Laurian Vega (Next Century). Grace Hopper Celebration of Women in Computing, Portland,
Oregon, Nov 9-1 2011
Refereed Articles, Conference presentations and conference proceedings
 Swaid, S,. Maat, M. , Krishnan, H., Goshal, D., and Ramakrishnan,
L. 2017. Usability Heuristic
Evaluation of Scientific Data Analysis and Visualization Tools. AHFE (under review)
 Zhang, C. and Swaid, S. 2016. Undergraduate Research Experience for STEM Students: Efforts
and Outcomes, CIER Journal(Forthcoming)
 Zhang, C. and Swaid, S. 2016. Undergraduate Research Experience for STEM Students: Efforts
and Outcomes. International Education Conference in Washington, DC.
 Swaid, S. 2016. Moving Philander Smith Forward: The Computational Thinking Approach.
Cyber-infrastructure Day of Philander Smith, April 6, 2016, Little Rock, AR.
 Swaid, S. 2015. Bringing Computational Thinking to STEM Education. AHFE 2015
International Conference, July 25- July 30, Las Vegas, NV
 Swaid, S. 2015. Computational Thinking in STEM Education: The Application of Community of
Practice. The Clute International Education Conference, New York, August 2- August 7,
2015(Best Paper in Session Award as determined by a peer review process) 47% acceptance
rate
 Swaid, S. 2014. Passwords Strength in Passfaces Graphical Passwords. Forthcoming, 6th
International Conference on Applied Human Factors and Ergonomics-AHFE 2015, Las
Vegas, July 26-30, 2015
 Smith, C. and Swaid, S. 2014.The Great American Gap: Elderly and Technology. International
Conference on Learning and Administration in Higher Education, May 21st-23rd 2014, Nashville, TN.
 Swaid, S. 2014. Service Quality In STEM Higher Education: A Hierarchical Approach.
International Conference on Learning and Administration in Higher Education, May 21st-
23rd 2014, Nashville, TN
 Swaid,S. and Suid, T. 2013. Thinking Big and Driving Forward Social Networking Sites: A
Usability Study. Grace Hopper Celebration of Women in Computing, Minneapolis,
Minnesota(Accepted), October 2-5, 2013.
 Swaid, S. 2013. Usability Measures of Text-based CAPTCHA: Application of Think-Aloud
Protocol. International Journal of the Academic Business World. Fall-2013, 63-66.
 Swaid, S. 2013. Cyberinfrastructure for Undergraduate STEM Education. International
Conference on Learning and Administration in Higher Education, Journal of Learning in
Higher Education. Fall-2013, 61-64.

5. Samar Swaid, Ph. D.
5
 Swaid, S. 2013. Scale Development to Measure the Usability of Text-Based CAPTCHA.
International HCI 2013, Las Vegas, NV, July 22-26, 2013.
 Swaid, S. 2013. Usability Measures of Text-based CAPTCHA: Application of Think-Aloud
Protocol. Academic Business World International Conference, May 22-24, 2013, Nashville,
Tennessee USA (Best Paper Award)
 Swaid, S. 2013. Cyberinfrastructure for Undergraduate STEM Education International
Conference on Learning and Administration in Higher Education, May 22-24, 2013—
Holiday Inn Vanderbilt, Nashville, Tennessee USA
 Swaid, S., Walker, J., and Mortazavi, M. 2012. Cyberinfrastructure for E-Science: Are We
There Yet?". Grace Hoppe Celebration of Women in Computing 2012, Baltimore, Maryland.
 Swaid, S., Walker, J., and Mortazavi, M. 2012. Creating a Cyberinfrastructure-Based
Community of Practice”. Academic Business World International Conference 2012,
Nashville Tennessee, May 25-27, 2012.
 Swaid, S. and Wigand, R. 2012. The Effect of Perceived Site-to-Store Service Quality on
Perceived a Value and Loyalty Intentions in Multichannel Retailing”, International Journal of
management, Sept 2012, 29 (3).
 Swaid, S. 2011. How Do Women Evaluate the Quality of Health Websites. To Appear in Grace
Hopper Celebration of Women in Computing 2011, Portland, Oregon, Nov 9 – 12, 2011.
 Swaid, S. and Suid, Y. 2011. What if Users Knew the Privacy Implications When Using
Facebook? To Appear in Grace Hopper Celebration of Women in Computing 2011, Portland,
Oregon, Nov 9 – 12, 2011.
 Suid, T. and Swaid, S. 2011. The Good, the Bad and the Unusable in Social Networking Sites.
To Appear in Grace Hopper Celebration of Women in Computing 2011, Portland, Oregon, Nov
9 – 12, 2011
 Swaid, S., Walker, K., Mortazavi, M. 2011. E-Learning and the Cloud. Midsouth Distance
Learning Conference, Little Rock, AR, Oct 5 -7, 2011
 Swaid, S. and Wigand R. 2011. Service Quality in Online-Oriented Shopping:
 To appear in International Journal of Management
 Swaid, S. 2011. Readability of Kids’ Health Websites. Under Review
 Swaid, S. 2011. Gender, Information Disclousre and privacy Behavior: An Exploratory
Student of Facebook Teenager Users. Proceedings of 10th IsOne World Conference, Las Vegas,
Nevada, May 4 -6 , 2011
 Walker, J., Swaid, S. and, Mortazavi, M. 2011. E-learning using Cyberinfrastructure.
Proceedings of Association of History, Literature, Science and Technology.
 Swaid, S. 2010. HeWEK: Measuring the Health Website Quality From the Perception of the
African American. International Conference on Information Systems, Saint Louis, Missouri,
December 12 – 15. Research In progress
 Swaid, S. Nov 2010. A Framework for Developing Better Instruments to Measure Web-based
Healthcare Information Quality. International Conference on Information Quality, Little Rock,
AR, Nov 12- 14, 290- 302
 Swaid, S. 2010. Toward a Gender-Customized Instructional Delivery for Computer Science
Students. Grace Hopper Celebration of Women in Computing, Atlanta, Georgia Sept 28- Oct
2, 2010, p. 62 (Poster)
 Swaid, S. and Wigand R. 2009. Measuring the quality of e-service: Scale development and
initial validation. Journal of Electronic Commerce Research, 10(1): 13-28.
 Swaid, S. and Wigand, R. (May 2009). Service Quality in the Setting of “Buy Online, Pickup
In-Store. 2009 AMS Annual Conference, Baltimore, Maryland (Accepted)
 Swaid, S. and Wigand R. (November 2008). E-Service loyalty: scale construction and initial
validation. The 39th Annual Meeting of the Decision Science Institute, Baltimore, Maryland,
2111- 2116.
 Swaid, S. (2008). Developing an instrument for measuring electronic Shopping service
quality: E-SSQUAL. The Southern Association for Information Systems Conference, Richmond,

6. Samar Swaid, Ph. D.
6
Virginia, March 13- 15
 Swaid, S. (2007). Linking Perceived Electronic Service Quality and Service Loyalty on the
Dimensional Level: An Aspect of Multi-channel Services, Doctoral Consortium of the 13th
Americas Conference on Information Systems, Keystone, Colorado,
 Swaid, S. and Wigand, R. (2007). Measuring Web-based Service Quality: The Online
Customer Point of View, proceedings of 13th Americas Conference on Information Systems,
Keystone, Colorado, #470, 1- 14.
 Swaid, S. (2007). Service loyalty in online stores, University of Arkansas at Little Rock
Graduate Forum
 Swaid, S. and Wigand, R. (2007). Key Dimensions of E-commerce Service Quality and Its
Relationships to Satisfaction and Loyalty, proceedings of 20th Bled conference, Bled, Slovenia
 Swaid, S. and Wigand, R. (2006). A Conceptual Model of Electronic Service Quality from the
Perception of Internet Shoppers, In Proceedings of ISOneWorld 2006 Conference,
 Las Vegas, NV
 Swaid, S. and Wigand, R. (2006). Quality Measurement of Web Services, In proceedings of
the 5th French affiliated AIM pre-ICIS workshop: A management perspective on web service,
Milwaukee, WI,
 Swaid, S. (2005). Service Quality in online stores. University of Arkansas at Little Rock
Graduate Forum
Poster Presentation (with students)
 DeHart, J. and Swaid, S. 2017. Usability of E-Commerce Websites: The Application of Heuristics
Usability. Emerging Researchers National (ERN) Conference, Washington, D.C., March 2-4,
2017
 Mnsa Maat and Swaid, S. 2017. Usability of Vizulization Tools. 2017. Emerging Researchers
National (ERN) Conference, Washington, D.C., March 2-4, 2017
 Lewis, A. and Swaid, S. 2017. Password Construction Policies and Password Strength.
Emerging Researchers National (ERN) Conference, Washington, D.C., March 2-4, 2017
 Maat, M., Kosoko-Moronfolu, M. and Swaid, S. 2016. Going with the Flow: Applying the
Waterfall Model of System Development to Develop Computational-Thinking Focused Website.
Cyber-Infrastructure Day 2016 of Philander Smith College, April 6, 2016, Little Rock, AR
 Bates, T., Hill,L., Iragena, J. and Lewis, A. 2016. Passwords Policies’ Usability and its Effect of
Password Strength, Cyber-Infrastructure Day 2016 of Philander Smith College, April 6, 2016,
Little Rock, AR.
 Petty, B., and Swaid, S. Measuring the Entropy of Passwords. The Website Architecture
Approach. 2016. Emerging Researchers National (ERN) Conference, Washington, D.C., Feb 22-
24.
 DeHart, J. and Swaid, S. Developing a Fraemwork to Assess the Quality of Websites Selling
Digital Products. 2016. Emerging Researchers National (ERN) Conference, Washington, D.C.,
Feb 22-24.
 Petty, B., and Swaid, S. 2015. Categories and Accuracy of Image Collaborative Tagging, 2015
ERN Conferences, Feb 19-21, 2015, Washington D.C., USA.
 Hawkins, D., Petty, B. and Swaid, S. 2014. A Comparison between Still-Image CAPTCHA and
Video CAPTCHA: A Usability Perspective. Emerging Researchers National (ERN) Conference,
Washington, D.C., Feb 22-24.
 Mayfield, J. and Swaid, S. 2014. Quantitative Evaluation of Open Educational Resources: The
Website Architecture Approach. Emerging Researchers National (ERN) Conference,
Washington, D.C., Feb 22-24.
 Jones, T., Smith, C. and Swaid, S. 2013.Measuring the Usability of Text-Based CAPTCHA.
Emerging Researchers National Conference in STEM, Washington DC, Feb 28- March 2, 2013.
 Smith, C; and Swaid, S. 2013. Proposing New Text-Based CAPTCHA. STEM Poster at Capital,
Little Rock, AR, Feb 6, 2013. p. (Poster session- REU)

7. Samar Swaid, Ph. D.
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 Jones, T. and Swaid, S. 2013. Usability of Text-Based CAPTCHA. STEM Posters at Capital,
Little Rock, AR, Feb 6, 2013. p. (Poster session-REU)
 Hawkins, D. and Swaid, S. Quality Dimensions of E-Science Platforms: Content Analysis
Approach. STEM Posters at Capital, Little Rock, p. (Poster session-REU)
 Dotson, M. and Swaid, S. 2013. Usability of Mobile Diabetes Applications. The STEM Research
Forum, Philander Smith College, Little Rock, April 2, 2013.
 Rolles, S. and Swaid, S. 2013. Use of Virtual Worlds for Education. The STEM Research Forum,
Philander Smith College, Little Rock, April 2, 2013.
 Martindale, G. , Sumrall, M. and Swaid, S. 2013. Usability Metrics for Mobile Budgeting Apps.
The STEM Research Forum, Philander Smith College, Little Rock, April 2, 2013.
 Swaid, S., Blair, N., Martindale, G. Thornton, T. 2012. E- Service Quality of E-Science
Platforms, XSEDE 2012, Chicago, IL, July 16-19, 2012.
 Swaid, S., Hawkins, S., Brown, F., Buffington, D. 2012. Taxonomy-Based Approach to
Understand the Quality Factors of E-Science Environments.
 Swaid, S., Brown, F., Buffington, D. 2011. Taxonomy-Based Approach to Understand the
Quality Factors of E-Science Environments. Posters at the Capital, Little Rock, AR, Feb 15,
2012.
 Swaid, S., Dowd, M. 2012. Usability Measures of Weight Loss Websites and its Relation to
Satisfaction. Posters at the Capital, Little Rock, AR, Feb 15, 2012.
 Dowd, M., Hansberry, C. 2012., and Swaid, S. Smartphone Security: Malware. Philander STEM
Research Forum 2012, Philander Smith College, March 21, 2012, Little Rock, AR.
 Alston, S. and Swaid,S. 2012. Predicting the Use of Web-Based Information Systems: Intrinsic
Motivation and Self-Efficacy. Philander STEM Research Forum 2012, Philander Smith College,
March 21, 2012, Little Rock, AR.
 Bassett, H. and Young, S. 2012. Motivations to Use Technology by Elderly People. Philander
STEM Research Forum 2012, Philander Smith College, March 21, 2012, Little Rock, AR.
 Swaid, S., Magee, D., Maples, V., and Benton P. 2010. Factors of the Online Healthcare
Information Quality: The Perspective of the African American Consumers. International
Conference on Information Quality, Little Rock, AR.
FELLOWSHIP, HONORS AND AWARDS
 Berkeley Lab Undergraduate Faculty Fellowship- Computational
Research Division- Visualization Usability
 NSF-OURS Fellow: Leadership in Higher Education
 Faculty of the Year, Philander Smith College
 Service Award-Philander Smith College
 SPARK 2013 Award - Arkansas Museum of Discovery
Summer 2016
2015-2016
2015
2013
2013
 All-STAR Team- Philander Smith College 2011
 NSF Scholarship –Grace Hopper Conference 2009
 Scholarship by University of Arkansas at Little Rock 2002-2007
 Travel grant from Applied Science Department, University of Arkansas at
Little Rock
2006
 Graduate School of University of Arkansas at Little Rock travel grant 2006
 ISOneWorld Doctoral Symposium travel grant, Information Institute 2006
 Overall 4.0 GPA award, University of Arkansas at Little Rock 2002-2005
 Volunteer Excellence Award, The 8th Annual Pathology Conference, Jordan 1996
 Outstanding Academic Achievement Award, Kuwait University, Kuwait 1997-1998
PROFESSIONAL ACTIVITITIES

8. Samar Swaid, Ph. D.
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 Panelist, Arkansas Governor Initiative on CS Education K-12
 Chair, International Education Session at The Clute International Business
and Education Conference, August 2- August 6, 2015, NY
 Reviewer for the AMCIS
2016
2015
2013
 Reviewer for the Communications of the Association Information Systems 2012
 Reviewer for the Pre-ICIS HCI workshop 2007-Pres
 Reviewer for the Electronic Markets Journal 2009-Pres
 Reviewer for the Americas Conference on information Systems 2008-Pres
 Reviewer for the CCSC conference 2010
 Reviewer for the AIS SIG ED 2009
 Reviewer for the 13th IBIMA International Conference 2009
 Reviewer for the Journal of Information, Communication & Ethics in Society 2009
 Reviewer for the IGI Global-chapter 2009
 Reviewer for the Academy of Marketing Science Conference 2009
 Reviewer for the 17th European Conference on Information System 2009
 Reviewer and session chair for the Decision Science Institute Annual
Meeting
2008, 2011
 Reviewer for the Academy of Management Conference 2008
 Workshop attendant, Cyber Transportation Logistics Conference 2008
 Reviewer for the Southern Association for Information Systems (SAIS) 2008
 Reviewer for the 9th IBIMA Conference Information Management in Modern
Organization
2007
 Reviewer for the Sixth Annual Pre-ICIS HCI/MIS Workshop 2007
 Reviewer for the 20th Bled Conference 2007
 Reviewer for MIS Quarterly Journal 2007
 Reviewer for the 20th Bled Conference 2007
 Member of Student Retention Committee/PSC 2008-2010
 Member of General Education Committee/PSC 2009-2010
SERVICE TO PHILANDER
 Faculty sabbatical Leave
 Professional Development Committee
 Budget Committee
 Strategic Long Range Planning
 Curriculum Committee
2016-2017
2016-2017
2016-2017
2015-2016
2011-present
 Philander Smith College Administrative Council 2015
 Research and Sabbatical Leave Committee 2013-2015
 Baccalaureate and Commencement Committee 2014-2015
 VP of Academic affairs Search Committee 2013
 NCA Criterion # 1 Committee 2012-2014
 NCA Steering Committee 2010
 Academic and Policies Committee 2011
 Executive Council 2010-2012
 Retention and Attrition Committee 2008-2011
 General Education Committee 2008-2010

9. Samar Swaid, Ph. D.
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PROFESSIONAL MEMBERSHIPS
 The Honor Society of Phi Kappa Phi
 Association for Information Systems (AIS)
 Academy of Management (AOM)
 Association for Computing Machinery (ACM)
 User Interface Research Group
 Special Interest Group on Computer Science Education (SIGCSE)
 ACM – Special Interest Group -Human Computer Interaction (SIGHCI)