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CURRICULAM VITAE
Mr. SOURAV DE.
ADDRESS:: 20/1/1,Brindabon Mullick Lane, Kadamtala,Howrah-7111 101
Ph:: 9830175156 (H) 9836271862
E-Mail:: Speaking_Sourav@rediffmail.com
Objectives :: Seeking an opportunity to sell my skill and experience in a globally competitive environment
on challenging assignment that shall yield the twin benefit of job satisfaction and professional growth.
Experience:-
[1] (a) Company : Atlas Documentary Facilitators Company Pvt. Ltd.
(b) Designation : Phone banker .
(c) Tenure : June ’11 to till date.
(d) KRA : Handling calls of liability & credit cards of HDFC Bank Ltd. Solving
quires, complains and cross selling of all liability & Credit Cards products according to
customers’ needs and wants.
[2] (a) Company : IBM Global Process Services Pvt. Ltd.
(b) Designation : Sr. Customer Care Executive.
(c) Tenure : March ’07 to June’11.
(d) KRA : Handling escalation calls from Prepaid-customers of Bharti Airtel.
[3] (a) Company : Customer First Services Pvt. Ltd.
(b) Designation : Customer Care Executive.
(c) Tenure : Sept’05 to Aug’06
(d) KRA : Handling calls from Prepaid-customers of TATAINDICOM.
[4] (a) Company : Santuka Associate Pvt. Ltd. , C&FAof the DABUR PHARMA LTD.
(b) Designation : EDP (Electronic Data Processing) operator & Sales-Support.
(c) Tenure : Feb’04 to March’05.
(d) KRA : Order processing, Payment maintenance, Stockmaintenance, Processing
of Month-End reports and coordination with Sales forces of the three
divisions- Branded, Oncology and Specialty.
[5] (a) Company : Sadani Apparels Pvt. Ltd.
(b) Designation : Computer operator.
(c) Tenure : Feb’03 to Jan’04.
(d) KRA : Billing to retailers throughout WB and North-Eastern states, Stock
maintenance and preparation of periodical reports.

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AcademicQualification:
Examination Board Div. Percentage(%) Passing Year
B.Com (Hons.) Calcutta
University
2nd. 43.13 2000
Higher
Secondary
WBCHSE 2nd. 48.9 1997
Madhyamik
Exm.
WBBSE 1st. 65.56 1995
Professional Qualification:
(1)Diploma in Computer Application (DCA) from THE BRITISH INSTITUTE, Kolkata.
(2)Undergoing PostGraduation Diploma in Computer Application (PGDCA) from DOEACC,
Dept. of Electronics, Govt. of India.
(3)Call centre training from ACCESS.
Personal Information:
Date of Birth: 9th. Nov 1978.
Father’s Name: Mr. Arun Kumar De.
Sex: Male.
Marital Status: Married.
Nationality: Indian.
Language Known: Bengali, Hindi, English.
Hobbies: Art of Living volunteer , reading spiritual books.
Interests: Traveling and friendship.
Date: Signature
Place:
(SOURAV DE)

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