Satin Creditcare Network Limited (SCNL or Satin) is a leading microfinance institution (MFI) in the country with presence in 22 states and around 72,000 villages. The company mission is to be a one-stop solution for excluded households at the bottom of the pyramid for all their financial requirements.

1. Buildingadifference
ToMakeaDifference
2018-19
Annual Report

4. people reachedout
(Consolidated as onMarch2019)
CORPORA
TE
OVERVIEW
01-31

6. CORPOE
OVERVIEW01-3

9. LENDINGDIFFERENTIATION
Listed on NSE & BSE, SCNL has a scalable and
sustainable business model, which continues to yield a
track record of successful replication with the industry
leading repayments. Our business is based primarily on
the Joint liability Group model, enabling us to provide
collateral-free, microcredit facilities to economically
active women in rural, semi-urban and urban areas, who
otherwise have limited access to mainstream financial
service providers. We have successfully transformed our
systems to carve a niche for ourselves in order to harness
the massive opportunity provided to 35 lakhs low-income
adult womenin the group’s existing states ofoperation.
We remained focused on driving financial
inclusion, underlined by our strong
commitment to achieving socio-economic
progress of low-income communities.
We also offer loans to individual businesses and Micro, Small &
Medium enterprises (MSMes), housing finance, product financing
for the purchase of solar lamps, bicycles, as well as loans for the
developmentofwater connections andsanitationfacilities.
Vision
>to be a “one-stop solution for the
financially excluded households at the
bottom of the pyramid for all their
financial requirements”.
>to be a “financial service powerhouse
with a range of financial products
designed and suited for the financially
excludedcommunity”.
>to provide financial assistance to a large number of
households which are excluded from the ambit of
mainstream financial service providers, so as to enhance
their livelihoodand promote a productiveenvironment.
Mission

10. Satin Creditcare NetworkLtd.
• Promoting socio-economic development at
community development
• Women empowerment through economic
interventions in rural & semi-urban areas.
DIFFERENTIATED STRENGTHS
Our differentiated business model
enables us to reach out to our
stakeholders more effectively, in many
different ways. It makes SCNL India’s
one of the largest NBFC-MFI in terms of
Gross loan portfolio.
THE QUALITY DIFFERENTIAL
We are a ISO 27001:2013 certified company,
committed to establishing a Gold Standard of
Information Security best practices in the
organization. our robust Information Security
Management System (ISMS) is designed to
uphold information security and client
confidentiality as an integral component of our
business. It also ensures a high standard of
security by our employees, supported by strong It
systems and processes throughout the
organization.

11. CORPORA
TE
OVERVIEW
01-31
10,419
employees
977
branches
31,49,607
active clients
(Standaloneas ofMarch 31,2019)

14. ADifferenceManifestedIn…..PAN-INDIA CustomerBase
Anexpanding PAN-Indiareachendorsesthesuccessofourbusinessmodel, whichhasagrowingdistributionnetworktoservicetheuniqueneedsofour
35 lakhs customers. We remain aggressively focusedondeepeningourpresence intherural,semi-urban andurbanareas, particularly thosethatare
notwell penetratedbyothermicrofinanceinstitutions,across22statesandunion territories.
A nearly 10,000 strong workforce, backed by a growing
distribution network, helps us effectively grow our
footprint, which we have now extended to the South,
with the addition of tamil nadu, Karnataka and
puducherry totheSCNL map inFY19.
GROWING REACH
the bankingsector in Indiatodayservices a mere
18% of thepopulation.SCNL, with itsgrowing reach,
isserving the largeunserved populationwhich is
feed tofuture bankingcustomers. We are thus,
effectivelynurturingthe roots of thebankingsector
with our expandingpresence across the country.
~16Lakhs
First CycleClients
addedinFY19
168
No. ofbranchesadded
duringFY19

18. ADifferenceVisibleiin……
The PassionOfOurPeople
KEEPING EMPLOYEESENGAGED
We are cognizant of the importance of employee
engagement and welfare to the organization’s long-term
growth and value accretion. A series of events and
celebrations were activated during the year to further
nurture our employee relationships and financial services in
India.
NEW-AGE HR-MISSOFTWARE
Our new mobile app, based on a new-age HR-MIS software, has
facilitated employees in undertaking various important activities
on their mobile phones. The app works as a one-step solution for
employees and has also helped in checking the revenue leakages
by tracking real-time employees exits and on-boarding through
technologicalinterventions.
BETTER WORKPLACE
With the goal of driving greater professionalism at the workplace, we have
implementeda systemofmandatory carryingofIDcardanda dress codeinoffice
premises, during office hours. We have also initiated the 5S Audit system for
better organization of space to ensure that work can be performed more
efficiently,effectivelyand safely.Inanacknowledgementoftheircommitmentand
loyalty tothe organization,we have addedan additional social security cover, free
ofcost,forouremployeesinthe formofanadditionaltermlife Insurance.

19. ADifference PoweredBy…..
TechnologicalProwess&Processes
As,wesurgetowardstherealizationofourVision,onthebackofourcorevaluesand ourdifferentiatedbusinessmodel,wecontinuetoembraceandadopttechnological advancementstopowerourgrowthstratagem.
At SCNL, technology and digitization have, thus,
emerged as powerful drivers for transforming
business processes, enabling internal/external
stakeholders with insightful information at the right
time in order to make informed decisions, creating
competitive advantages and elevating consumer
experience. We are, in particular, focused on taking
robust digital technology to the last mile as a
strategic initiative. the aim is to overcome the
challenges of intense and growing competition,
besides increasing productivity and reducing
margins by creating a unique competitive
advantagetoboost profitability.
Business transformation through digitization has
powered a major leap in our journey to maximize
our reach to the financially excluded population at
the bottom of the pyramid and help them enhance
theirlivelihood.
RIDINGONTHE LMSSUCCESS
During FY19, we continued to ride on the success
of our lending software – lMS, which we
introduced in July 2017. In particular, we further
enhanced the capability of our technology to be
self-sufficient for our Banking correspondence
business (taraashna), evaluating options to be
100% cashless eco environment, in addition to
building a multitude of other functionalities for
our cross functionalteams.
These initiatives are helping us reduce operational costs
over a period of time and gain deeper insights through
real- time dashboards. It is also helping track business
KpIs every 2 minutes, thereby augmenting efficiencies.
Investors as well as other stakeholders have responded
positivity to this new technological transformation at
Satin.

27. Making a Difference.. To the
Community
At SCNL, we have made social charter an integral part of our corporate culture, with community enrichment central to our business growth. As a responsible
corporate citizen,we believeincreatinga differentiatedorganizationbymakinga differencenot justinthelives ofouremployees,partners andinvestorsbutalso,the
societyinwhich we operateandthrive.
Our financial services improvethelives offinancially excluded clients andtheir
families to widen the range of opportunities for communities. We also engage
in various other socially relevant services to reach out to, and empower, the
mostdisadvantaged sections ofthesociety.
WOMENLEADERSHIP EMPOWERMENTWORKSHOPS
our center leader workshops, leadership empowerment workshops, financial
literacy trainingsandsimilar initiatives helpourclients showcase their finished
products, dispel information about various government social schemes, bring
about financial literacy and open windows of discussion on social issues
affectingthem.
DuringFY19,with supportfrom nordic MicrofinanceInitiative (nMI) – a public-
private partnership between Government of norway and a leading norwegian
financial institution – we organized eight ‘Women leadership empowerment
Workshops’ across our operational network. More than 250 center leaders
participated in each of these workshops, where representatives from district
administration, RBI, nABARD, District lead Bank interacted with the center
leaders. the center leaders displayed their handicrafts, artefacts and other
products,besides sharing stories oftheir inspirational journey.
HEALTH CHECK-UPCAMPS
We regularly organize health check-up camps along with
campaigns focusing on health and hygiene concerns of the
community within which we work. During the year gone by, we
organized five health check-up camps for our clients and their
families. on an average, around 300-350 villagers attended each
of these camps and benefitted from free health examination and
medical care provided byexpert doctors.
FLOOD-RELIEF CAMPS
We organizedrelief activities anddistributionofrationtoflood- hitvillagesin
Assam and Bihar during the monsoons. the field team at the affected
locations performed a need analysis, and alerted the Company to the
specific requirements for victims and flood relief plans toenable us toreach
outtoas many affectedfamilies as possible.Apartfromrationdistributionat
our branch offices, our relief teams also went toflood-hit areas in jeeps and
boatstodistribute rationpackagesand blankets.

28. Thank You!