Customer Satisfaction towards IT in State bank of India- an Empirical Study
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The foreign banks are functioning only in few metropolitan and big cities, they can afford to be luxurious but Indian banks have to tread with caution as they are beckoned to do social banking on a very large scale without commensurate returns. Indian banks are open to every citizen of the country, irrespective of social and financial strata to which he belongs where as only elite are welcome to foreign banks.
