1. Name: SANJAYKUMAR AGRAWAL
Address:Flat.No.202,BuildingNo.4,DakshataNagar,
Kaspatewasti,Waked,Pune-411057.
Mobile No:+91-7387952892
Email ID: sahilf2020@gmail.com
Passport No. : K7335381 (Expiry in 2022)
OBJECTIVE:
To workandexpertiseasanInformationTechnologySpecialistinaValueDrivenOrganizationapplyingmyskillsand
aptitude towards Organizational Growth and thereby develop decent Business Acumen.
Present Assignment
Aricent Technologies Ltd. (Dec-2015 to till date) as Network Specialist (Cisco Systems Ltd.).
 Team management,Fault and IncidentManagement.
 Manage Support and Configure CiscoASR 920, 903, 1K, 9K Routers and Nexus1K, 2K, 5K and 7K
Switches.
 Managing NetworkPerformance viaArbor,Mycomand NNMi tool and SplunkforSysloganalysis.
 Managing escalationwithCiscoTAC.
 Handledcomplexissue relatedto ISP Backbone i.e.MPLS, BGP,ISIS, IP SLA i.e.Latency, Jitter & Packet
Loss relatedissue.
 InvolvedinNetworkDesignforISPandIntegration.
 SoundKnowledgeon4G/LTE technology i.e.AG1,AG2, AG3 and SAR(Reliance 4G).
 Change and VenderManagementand Managing Smart Scheduler.
 Managing CiscoWirelessAPs&Controllers&Citrix Apps.
Previous Assignment
Infosys Ltd. (Feb-2015 to Dec-2015) as Technology Analyst (Microsoft NOC).
 Team managementandescalation/IncidentManagement.
 Manage Supportand Configure Cisco ASR,7600, 6500,4506, 3750, 3560, 3550, 2960, 2900, 2800, 1900,
1800 seriesof Routersand Cat IOS Switches.
 Managing CiscoASA,Pix &FortinetFirewallsandBigIPF5 GTM, CiscoACE & VMWare NSXedge Load
balancers, Aruba& CiscoWirelessAPs&Controllers& CiscoAnyconnectVPN andCitrix.
 Basic Understandingand Managingof Nexus 7K,5K, 2K & 1000v & UCS.
 Change management(CErouters) andConfigurationManagementinIPProvisioning.
 Manage the critical customerissuesandfacilitate communicationbetween customers,L2support.
 Workingknowledgeof WAN andWLAN technologies.
 Managing varioustoolsi.e.CiscoPrime,WAAS,ACE,NSX Edge,Scansafe,ASDM& SecureAuth&ACS
server.
Previous Assignment
Wipro Info Tech Ltd. (Feb-2014 to Jan-2015) as Virtual Service Manager (Vodafone India Ltd. NOC).
Job Profile/Responsibilities:
 Change management(CEandPE routers) andConfigurationManagement.
 Team managementandescalation/IncidentManagement.
 CoordinationwithcustomerandNOCand provide solutionsoncomplex customer’s requirementspost
discussingwithEngg.Team.

2.  Drive Service Improvementplansandconductservice reviewswithcustomerfor2000 managedcustomer
accounts (G & S Category).
 CoordinationwithsalesteamfornewlycreatedbusinessopportunitiesbyVSMdesk.
 Monthlybasisperformance presentationwithhighermanagement
 Lead a teamof 20 teammembersforservice management andEscalationdesk.
 Performance andservice reviewswithcustomerforservice quality.
 Handled the responsibilities of VSM Process and NED Process in NOC.
 Processthe inputswithrespectivelastmile orBackbone team.
Previous Assignment
Sify Technologies Limited (June-2011 to Feb-2014) -Specialist-Networks (NOC Engineer in Bharti E-NOC).
Sify Ltd, India's pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet
companyto be listedonthe NASDAQNational Marketin the US. Sifyprovidesintegratedend-to-endsolutionsfor
both corporate & consumers, with a range of products and services deliveredover a common Internet backbone
infrastructure.
Job Profile/Responsibilities:
 ProvidingL2Supportfor ClientNetworksaround 20 Countries.
 Providingtechnical answerstocustomers onproductoperation,installation,andconfiguration
 Manage the critical customerissuesandfacilitate communicationbetweencustomers,L2support.
 Manage Supportand Configure Cisco7600, 4506, 3750, 3560, 3550, 2960, 2900, 2800, 1900, 1800 seriesof
Routersand Switches.
 Performscomplex wiredandwirelessnetworkingprotocol trace analysis.
 Change and VenderManagement.
 NetworkMonitoring&Mange NodesusingBeSmart(SifyTool),Op-managerandSolarwind.
 Workingwith E-CRMand BeamonTicketing Tool.
 Knowledgeandconfigurationof Static,DefaultRouting, EIGRP, OSPF&Basictroubleshootingcommands.
 Knowledgeof BGPbasics, eBGP/iBGP, BGPattributes,Basictroubleshootingcommands
 VLAN Concepts,ConfiguringVLANs,VTPBasics,VTPConfiguring, Inter-VlanRouting,EtherChannel basics.
 STP basics,STPports, Portfast & Basic troubleshootingcommands
 Workingknowledgeof /Riverbed WAN optimizationSoftware
 Knowledgeof ITILprocess
Previous Assignment
ISP/ Telecom: Trimax IT Infrastructure and services Ltd. New Delhi (Oct 2009 to May 2011) –Network Engineer.
Job Profile/Responsibilities:
 Installation, Configure & troubleshooting MPLS-VPN, ILL & MNS.
 Configure & Manage: Routers, Modem, non MLLN, Converters and Switches.
 Handling customer queries and providing solutions to their problems.
 Monitoring the MPLS-VPN and ILL links of various Clients through Solarwind, Advenet and OPmanager and
Process of issuing tickets, updating and closing with quick resolution.
 Coordination with MTNL / BSNL / Other Media Partners for Lease Line Related Issues.
 Lead the team north MNS team.
 Installation & configuration of RF Links. (WiMAX product like B-10, B-28, B-14 and Airlive.)
 Performingtroubleshootingof networkrelated incidents.

3.  Network Management Tools:
- SMC Tool, ITSMTool, HPNA, NM tools and APG tool. (In Microsoft Project).
- Beacon BeSmart (Sify product), Solarwind and Op-manager and Metasolve M-6. (In Airtel Project)
- HPSM/USM and OSM(Order Management tool).(In Vodafone India Project)
EDUCATION
 B.Tech. in Electronics & communication from Rajasthan University with 72.23% in 2009
 3 yrs PolytechnicDiplomainE&C from V.B.PC,Udaipurwith 77.37% having4th
rank in Rajasthan in
the year 2006.
 Senior Secondary Certificate from Rajasthan Board, Ajmer with 67.37% in year 2003.
 Secondary Certificate from Rajasthan Board, Ajmer with with80.00%in year2001.
TECHNICAL QUALIFICATION
Certification:CiscoCertifiedNetworkAssociate–CCNA.
1. Knowledge of Beamon, Solarwind, HP Open view.
2. Certifications: CCNA and pursuing CCNP.
3. Programming Languages’, C++, Assembly, Matlab, EED Lab.
STRENGTHS
 Team player with leadership skills.
 Fast learner, adapt well to changes and pressures in workplace.
 Work effectively with diverse groups of people.
 Friendly with an upbeat attitude.
 Ambitious and committed to excellence.
 Committed to deadlines and schedules.
 Sincere with a high level of Integrity.
DECLEARTION
I do herebydeclare thatthe above informationgivenistrue tothe bestof my knowledge.Anydiscrepancyfound
inthisregard will make mycandidature liabletobe rejected.
PERSONAL DETAILS
 Father’s Name : Mr. Babu Lal Agrawal
 Date of Birth : 9th Sept, 1985
 Sex : Male
 PermanentAddress : Post: Karanpur, Teh: Vallabhanagar, Dist: Udaipur (Raj.)-313601
 Languages Known : English, Hindi
 Marital Status : Married
 Passport No. : K7335381
Date: