1. Ryan J. Semla
6733 Blackthorn Drive, Indianapolis, Indiana 46221
(317)515-2189
rsemla64@gmail.com
Objective
Reliable,hard-workingindividual withorganizational andleadershipskillsseekingexperience inthe computer
technologyindustry withopportunitiesforgrowth andadvancement
Education
Ivy Tech Community College Indianapolis,Indiana August 2013 - Present
 PursuingAssociateof Applied Science in Software Development and then Bachelor’s Degree at another college
Purdue North Central Michigan City,Indiana August 2002 – January 2004
 Completed 40 credit hours of general studies coursework
Experience
UnifirstCorporation Indianapolis,Indiana May 2016 - Present
Route SalesRepresentative
 Provide excellentcustomerservice onsetroute throughoutthe week
 Troubleshootandfix problemsquicklytosatisfycustomers
 Upsell productswithinroute tomaximizeprofitsforcompanyandincrease mycommission
 Requiresself-motivationand strongtime managementonaverylarge route
QdobaMexicanGrill Greenwood,Indiana May 2015 – May 2016
General Manager
 Schedule andassignappropriate staff foreachshifttomaximize productivityandreduce laborcosts
 Organize andconduct interviews,orientations,andassigntrainingforall new employees;developandpromote
advancementof responsiblestaff intoshiftandassistantmanagers
 Conductstaff meetingstoreviewqualityimprovementand ensure propercommunicationof new food
promotions
 Optimize profitsbyanalyzingandmaintaining foodand laborcost,profitandloss margins,salesgrowth,guest
relationsand guestrecovery
 Mentor shiftandassistant managersonproblemsolvingand developmentof crisismanagementskills
Assistant General Manager Greenwood,Indiana September2012 – May 2015
 Coordinatedsuccessful eventplanningandcateringordersbyproperlyassessingstaffingneedsand utilizing
time managementskills
 Efficientlyresolvedconsumerissueswithsuperbcustomerservice tocustomer’ssatisfactionfor promotionof
returnbusiness
 Developedstrongleadershipskills andlearnedmultiplemanagementstyles bytrainingandfunctioningat
differentlocationswithinthe district
 Consistentlymaintainedhighlevelsof store cleanliness,storage organization,and food inventoryand quality
Wendy's Plainfield,Indiana February2010 – September2012
Assistant General Manager
 Independentlysupervisedshiftsandresponsible forovereightemployeeseachshift;required strongtime
managementandeffective communicationskills
 Maintainedpersonal moneybank;countedandrecordeddrawertotalsatclose of each shift
 Investigatedandresolvedfood/beveragequalityandservice complaints,ensuringcustomersatisfactionand
repeatbusiness

2.  Trainedservice staff toenhance customerservice andincreaseprofitsthroughsuggestive selling
 Accounted forfoodcost and control;orderedappropriate suppliesandfoodeachweek
PennStation Bloomington,Indiana June 2007 – January 2010
Assistant General Manager
 Promotedrestaurants’productsbymarketingtootherbusinesseswithcouponsand networking
 Inspiredemployeestogreaterparticipationandcommitmentbysettingindividual goalsandgivingrewardswith
positive reinforcement
 Performednewhire orientationsandtrainednew employeesusingleadershipandmanagerialskills