1. Series Part I:
10 Critical Steps to Increase
Employee Retention
March 31st
1:00pm – 1:30pm CST
Moore Diversified Services
Roy Barker
roybarker@m-d-s.com
(817) 925-8374

2. Thank You For Joining Us
Slightly Different Format
 25-30 Minutes
 If we run out of time for questions, please feel free to email me directly at
roybarker@m-d-s.com|
 Please take a moment to complete the two-question survey at end of
presentation

3. Moore Diversified Services
 National Full Service Boutique Consulting Firm
 Specializing In Senior Living and Healthcare both For Profit and Not-For-Profit
 40+ Years of Experience
 Services Offered
o SWOT Analysis and Strategic Planning
o Operational Analysis/Benchmarking
o Marketing Analysis, Mystery Shopping, and Tactical Planning
o Employee Turnover Analysis and Retention Strategies
o Investment/Financing Advisory Services
o Lender Due Diligence
o Market/Financial Feasible Studies and Proformas
o Key Metric Monitoring
o “Shared Executive” Retainer Agreements

4. Roy Barker, Director of Special Projects
 Over 15 years in the industry with MDS
 Education
o BBA – Finance
o MS Gerontology – Long Term Care, Housing, and Services for the Aging
o Pursuing MS – Marketing and MS – Industrial and Organizational Psychology
 Service
o Dallas Area Agency on Aging Advisory Board
o Former Volunteer Long Term Care Ombudsman State of Texas
o Member Senior Living Round Table – Dallas and Boston
 Specialties
o Operations
o Marketing
o Employee Retention
o Training/Coaching

5. Today’s Outline
Critical Steps 1- 5
1. Initial Screening
2. Orientation
3. Job Specific Training
4. Providing a Mentor
5. On-Going Training

6. Why Worry About Employee Retention?
•Every time you lose an employee, your business incurs the costs of advertising for
finding and training new employees.
•Employee turnover also has intangible costs, including an impact on employee morale
and the inefficiencies inherent during the “break-in” period as the new employee
adjusts to your way of doing things.
•Preventing employee turnover saves you money and helps you operate more
efficiently.
•The task of keeping an employee for the long haul begins on the employee’s first day
of work.

7. Important Facts about
Employee Retention
Average Turnover Costs
 Entry Level Employee, $7,500
 Management Employee, 100%-125% of salary
 Executive Employee, 200% + of salary
 Technical Employee, 400% of salary
Turnover Rates
 Assisted Living, 45%
 A lot of Communities operate at 100% and some 300% - 500%
Risk Management

8. Initial Screening
 When interviewing, ask about gaps in employment or short term jobs
 Get 2nd opinion. Have a colleague sit in on interview with you
 Send out a questionnaire/test prior to interview
 Perform a thorough background check
 Contact references. Ask for them if they are not listed on resume

9. Orientation
 Reduces the start-up costs
 Reduces employee anxiety, makes them feel more comfortable
 Saves Supervisor’s time in the future
 Develops realistic job expectations, less mistakes likely

10. Job Specific Training
 This gives a new employee an “agenda”, so they go into the job more
confident and knowing what to expect
 Helps address employees strengths & weaknesses
 Increases productivity so employees perform at a faster rate
 Decreases customer turnover. Lack of knowledge can create a bad
experience for the customer, which in turn looses $$ for the company

11. Provide a Mentor
 Serves as a Coach or Guide to teach new employee
the everyday routines, do’s & don'ts
 Assimilate into company culture
 Valuable knowledge from a long-term employee
 Develop a sharper focus on what is needed to grow
professionally

12. On-Going Training
 Exposes opportunity for improvement, advancement, and promotions
 Schedule seminars or workshops on-line or in person, set a day
weekly/monthly
 You MUST dedicate time
- 57% not enough time
- 40% not in budget
TRAIN TO RETAIN !!!!!

13. Increasing Employee Retention
Make your company an employer of choice,
not an employer of last resort!

14. Join me for Part II
10 Critical Steps to Increase Employee Retention
April 30, 2015
1:00pm–1:30pm CST

15. Part II: Steps 6-10
 Create opportunities for Advancement
 Challenge Employees
 Praise Employees
 Develop an Awesome Company Culture
 Really get to know your Employees

16. Questions or Comments?
If you have questions or comments
Please feel free to email or call Roy Barker
roybarker@m-d-s.com
(817) 925-8374
Also, please complete the two-question survey
following presentation.
Thank you!