This report provides key metrics from 451 Research's quarterly IT Decision-Maker Survey, which measures the enterprise mobility issues facing IT today. Quantitative data is paired with qualitative insight from Enterprise Mobility Channel Analysts for several key trends that are impacting IT's day-to-day battle to support, secure and enable mobile workers. Contact me for more information about our coverage.

1. April 2015
Chris Hazelton, Research Director, chris.hazelton@451research.com
Chris Marsh, Principal Analyst, chris.marsh@451research.com
Voice of the Enterprise: IT
Decision-Makers’ Current and
Future Support for Mobility
Customer Voice
COMPANIES MENTIONED
Amazon, AnyPresence, Apple,
BlackBerry, Citrix, Dell, FeedHenry,
Firebase, GENBAND, Google, IBM,
Microsoft, Phonedeck, Progress
Software, PubNub, RedHat, Salesforce.
com, Samsung, Telerik, Twilio
TABLE OF CONTENTS
Gaining Insight Into Mobile
End-User Demand 2
Methodology 2
Who’s Responsible for Mobile
Spend in the Enterprise? 2
Why IT Wants To Support Mobile
Workers 3
Security of Data Is at the Heart
of IT’s Concerns for Mobility 4
EMM Is Getting Cloudy 7
Assessing IT’s Degree of Loyalty for
Mobile Management Vendors 8
Support for BYOD in Various Flavors 8
Support for Smartphone
Operating Systems 9
Tablets in Use by the Enterprise 11
It’s Still Very Early Days for Mobile
Applications in the Enterprise 12
Conclusions and Recommendations 16
The Bottom Line
This report provides key metrics from 451 Research’s quarterly IT Decision-
Maker Survey, which measures the enterprise mobility issues facing IT today.
Quantitative data is paired with qualitative insight from Enterprise Mobility
Channel Analysts for several key trends that are impacting IT’s day-to-day
battle to support, secure and enable mobile workers.
Key Findings
• While the key buyers for mobility are often unclear, today IT remains the key agent
for determining mobile budgets. In two years’ time this will start to shift in a big way
to lines of business.
• Our IT decision-maker survey shows that almost 40% of the entire workforce now
classify as mobile workers, which we define as employees who spend more than a
fifth of their average working week in mobile circumstances away from their primary
workspace.
• IT’s support for mobility is already shifting away from the traditional killer app that
is mobile email. The drivers for mobile support are spread across third-party apps,
custom apps and productivity tools.
• Security remains the primary obstacle for IT decision-makers to support mobile
workers. This revolves around the concern about loss of corporate IP and the mixing
of that corporate data with personal content on employee-owned devices.
• There will be seismic shifts in the operating systems that IT supports today and those
it will need to support in two years. The tablet market may need to evolve to keep up
with the capabilities of converging OSs.
• Almost half of all large companies are planning on increasing the amount of in-house
development they do over the next 12 months, while 16% plan to decrease it.
• A significant proportion of companies are in fact still custom-building from scratch
or using a patchwork of external libraries and sources to create their own unique
backend integrations for their mobile apps.

2. HEADQUARTERS
Corporate
20 West 37th Street
6th Floor
New York, New York
617-598-7200 phone
European
30 Artillery Lane
London E17LS
United Kingdom
44-20-7426-1050 phone
© Copyright 2015. Yankee 451 Group, LLC. This content is for the sole use of Yankee 451 Group, LLC subscribers. It may
not be duplicated, reproduced or retransmitted in whole or in part without the express permission of Yankee 451 Group,
LLC. All rights reserved. All opinions and estimates herein constitute our judgment as of this date and are subject to
change without notice.
About the Author
As part of 451 Research’s Mobility team, Chris runs the
Enterprise Mobility Channel, which covers hardware, software,
and services for the enterprise mobility market. Chris’ research
focuses on enterprise mobility management and mobile
productivity tools for smartphones and tablets in business. He
is primarily interested in the shift in enterprise computing from
desktop to mobile.
Chris Hazelton
Research Director