1. Ultimate Choice – Replenishment
Process
Training for AUS Pilot
3/18/2016

2. 1
During the Ultimate Choice pilot, AUS will utilize a new lot layout in
which vehicles must be parked using certain rules for delivery
1 Compact
2 Midsize
3 Fullsize
4 Premium/Luxury
G Gold
PC President’s Circle
S Specialty/Overflow
W Wow

3. 2
Therefore, the pilot will affect change how VSA’s and Transporters
perform their work
• VSA’s will be required to write the license number on a hangtag and place it into
vehicle
–Only write the last 4 digits of the license plate number
–Place the hangtag on the front, passenger seat
–A special hangtag will be used to denote vehicles with NeverLost
• Transporters will now have to follow prioritized delivery paths (versus simply finding
the first open stall) which will require them to:
–Find the vehicle’s class on the 1080 ticket from Fuel Island
–Identify the proper delivery path based on the vehicle class using a “cheat sheet”
–Mark the hangtags to denote where the vehicle was parked & slot into a stall
• Some vehicles may have to be moved multiple times and a new hangtag must be
created each time a vehicle is moved to a new section of the lot
–Hangtags cannot be double marked as to where the vehicle was parked (otherwise this
creates confusion & extra time at the Exit Gate)
–During peak return times (e.g., Thur & Fri), vehicles may have to be taken to the 4th floor
prior to QTA to avoid interference between return lanes & the Compact Choice lot
–During peak rental periods (e.g., Mon), vehicles may have to be pulled from Overflow to
ensure adequate inventory in the Choice lots
• A lot manager will audit Transporters and redirect as needed to achieve optimal
inventories in each Choice lot

4. 3
Replenishment Process Flow – Choice Pilot
• Return agents will have scripts to
handle disputed charges (LDW/FPO)
• Returned cars cannot bleed over into
the Overflow/Specialty area (3rd floor
will be used to prevent this)
Returns
• VSA techs will select the correct
hangtag based on if the vehicle is
equipped with NeverLost
• VSA techs will write the last 4 digits of
the license plate on the hangtag & it
on the front passenger seat
QTA
• Pre-QTA vehicles may be parked here
to free space in Return lot
• Post-QTA vehicles may be parked
here if no room on 2nd floor
4th Floor
• Specialty equipment (e.g., utility vans)
will be delivered direct from QTA
• If no room in the Choice lots, then
Transporters will park vehicles here
(possible move to Choice lot later)
Overflow/Specialty
• Transporters will be split into 2 teams
• Cheat sheets will be used to simplify
lot flow paths
• Hangtags will be marked to denote
each vehicle’s location
Choice Lots

5. 4
VSAs will be responsible for placing the proper hangtag in the front
passenger seat of each vehicle and ensuring no vehicle holds
Standard Hangtag NeverLost Hangtag
NOTE: Only place in vehicles
equipped with NeverLost
Vehicle Holds
• Ensure no vehicles with holds are given to
Transporters
–Be sure to enter vehicle mileage
accurately
1212
Be sure to write the last 4 digits
of the license plate number

6. 5
Assign Delivery
Teams
Transporters will be
assigned to a team at the
start of each shift which will
help prevent lot imbalances
by mirroring the
percentages of Gold vs.
counter customers, e.g.,
• 2/3 of the group will be on
the Gold Team & will
check the Gold lot first in
certain cases then go to
Intermediate or Fullsize
lots
• 1/3 of the group will be on
the non-Gold team & will
check the Intermediate or
Fullsize lots first in certain
cases then go to Gold
lots
A “cheat sheet” will be
used by Transporters
to identify the
prioritized delivery
path for each vehicle
• Each vehicle’s car
class should be
found on the 1080
ticket from Fuel
Island
Once the vehicle is
parked, Transporter
will use a permanent
pen to mark its
location (e.g.,
Midsize, Gold, etc…)
& write its license
plate number on the
hangtag
• This is information
is crucial for Exit
Gate efficiency in
order for the
attendant to quickly
assess & apply any
upgrade costs
Transporters will
continue to enter the
stall number of all
parked vehicles in
order to:
• Provide inventory
visibility to CSR’s &
Greeters for
customer requested
Specialty Equipment
• Establish traceability
at the Exit Gate for
“lost” hangtags
• Allow AUS to quickly
revert to assigning
cars if serious issues
arise during the pilot
Stall Vehicle
Park & Mark
Hangtag
Identify Delivery
Path
Shift start
Throughout the shift
Transporter Process Overview

7. 6
Step 1 – Identify Car Class
• Each 1080 ticket from Fuel Island clearly displays
the vehicle’s class
• Knowing the vehicle class will allow the
Transporter to identify the proper lot flow path
Stall Vehicle
Park & Mark
Hangtag
Identify
Delivery Path
• Keychains may not be up to
date when vehicle
classifications are changed

8. 7
Step 2 – Identify Lot Flow Path
• The Transporter will use a “cheat” sheet to look
up the proper lot flow delivery path (based on the
vehicle class – see previous slide)
• The Transporter will also have a lot layout to use
as a reference map
• A 2-sided lanyard will be handed out & worn by
each Transporter which display both sheets for
easy reference
Stall Vehicle
Park & Mark
Hangtag
Identify
Delivery Path

9. 8
There will be 2 unique “cheat” sheets…the Gold Team will go to
the Gold Choice lot before Midsize or Fullsize
A B YB C R 4th
C C4 YC PC G M R 4th
PC G F R 4th
P R 4th
A4 H H4 K4 P4 P6
S4 S6 U4 W6 YI W R 4th
G4 P W R 4th
G6 W P PC R 4th
D F4 Q4 S PC G R 4th
CARCLASSES
GOLDTEAM
DELIVERYPATHSFORLOTFLOW
O6 M R 4th
YU Blank W P R 4th
B4 F F6 YF YQ
G I
E6 K6 L4 W YR All other R 4th
L PC r 4th

10. 9
There will be 2 unique “cheat” sheets…the Gold Team will go to
the Gold Choice lot before Midsize or Fullsize
A B YB C R 4th
C C4 YC M PC G R 4th
F PC G R 4th
P R 4th
A4 H H4 K4 P4 P6
S4 S6 U4 W6 YI W R 4th
G4 P W R 4th
G6 W P PC R 4th
D F4 PC G R 4th
CARCLASSES
COUNTERTEAM
DELIVERYPATHSFORLOTFLOW
O6 M R 4th
YU Blank W P R 4th
B4 F F6 YF YQ
G I
E6 K6 L4 W YR All other R 4th
L Q4 S PC R 4th

11. 10
A lot layout which matches the creative design will be used to
match the cheat sheets to the lot signage

12. 11
Substitution
• Collapse the lot strategy or simply direct
to higher class/lot?
Compact N4 (NV Cargo)
Midsize All B4 (Small SUV)?
Fullsize L (Reg SUV), R (Mini van)
Premium/Luxury K6 (excluding Journey),

13. 12
Transporter Hangtag Completion Stall Vehicle
Park & Mark
Hangtag
Identify
Delivery Path
Whether it is the standard or the NeverLost hangtag, the Transporter will complete
the same information on the backside & return the hangtag to the rear view mirror
so that the front faces out of the car
• Transporter will need to
mark with a permanent
pen which Choice lot
they park the vehicle in
• If the vehicle is parked
in the Reserved section
(i.e., SP virtual lot or
Specialty/Overflow)
then check the
“Reserved” box
Front Back
X
2567

14. 13
The parking deck (4th floor) will be organized by vehicle type to
make it easier to replenish specific vehicles as needed
Any Vehicle
Compact
Compact
Any Vehicle
MidsizeorFullsize
Compact
Compact
Any Vehicle
Any Vehicle
1TypeofVehicle*
MidsizeorFullsize
Any Vehicle
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
1TypeofVehicle*
* Types of vehicles: Compact, Midize, Fullsize, Truck/SUV, and Luxury
Enter
Exit

15. 14
The lot manager will be stationed at the Customer Service Booth (CSB)
and will ensure the replenishment process is followed
• Check each vehicle for critical items
–Correct hangtag with last 4 digits of license plate written? (Provide new/correct hangtag
as needed)
–Hold on 1080 ticket? (Notify CSB)
–Correct lot flow known by Transporter?
• Monitor Choice lots and redirect Transporter deliveries as needed
–Ensure only reserved vehicles are parked in Elite Reserved section (Stalls 1 to 8)
–Maintain 2x2x2 of Compact, Midsize, Fullsize with no NeverLost at the Exit Gate
–Maintain minimum of 3x3x3 of Classes A-F in Specialty Equipment with a high
percentage of NeverLost equipped (plan is to have an entire row during low utilization)
–Maintain a minimum of 5 vehicles in Compact, Midsize, and Fullsize lots