1. ACI Facilitation & Customer Service Committee
Passenger Feedback in Action
October 1-2 Antalya, Turkey
Date: 02-10-2015
Prepared by: robert.ludden@visitorM.com
Email: robert.ludden@visitorM.com
Phone: +353 61 639 442
Web:: www.visitorM.com
2. ACI Facilitation & Customer Service Committee
Passenger Feedback in Action
October 1-2 Antalya, Turkey
Introduction
• Based in Ireland
• Automate Multilingual Passenger Feedback
• 500k Passengers Processed (DUB, LTN, VIE, BRU & LHR)
• Partner in Continuous Passenger Experience Improvement
3. ACI Facilitation & Customer Service Committee
Passenger Feedback in Action
October 1-2 Antalya, Turkey
We are here to
• Learn about issues facing the industry
• Contribute our expertise when and if needed
• Provide a unique perspective based on our work
4.
5.
6. ACI Facilitation & Customer Service Committee
Passenger Feedback in Action
October 1-2 Antalya, Turkey
Using Passenger Feedback
Premise & Process
7. ACI Facilitation & Customer Service Committee
Passenger Feedback in Action
October 1-2 Antalya, Turkey
Using Passenger Feedback
People & Process
8. ACI Facilitation & Customer Service Committee
Thank you and see you soon!
Date: 02-10-2015
Prepared by: robert.ludden@visitorM.com
Email: robert.ludden@visitorM.com
Phone: +353 61 639 442
Web:: www.visitorM.com
