1. C. Robert Hatch
2713 Raccoon Ct. Nampa, ID. 83687 | 208-585-4914 | C.Robert.Hatch@gmail.com
PERSONAL SUMMARY
ITM graduatewith a highattention to detail and a strongunderstanding and unique way of
identifying problems and suggesting effective solutions.
 C#
 ASP.Net
 Microsoft Office
 HTML. / CSS
 Windows Server R2 2012
 Windows 95 thru. Windows 10
 Cloud Computing
 VMware. /V-Sphere. ESXi
 Unix. / Lenox
 SQL Server 2008
 Python
 SQL Database
Education
BACHELORS IN INFORMATION TECHNOLOGY MANAGEMENT
BOISE STATE UNIVERSITY DECEMBER 2016
Related coursework: Networking, C# programing, SQL database, Software Development and
Design, Website design, Mobile App programing and design.
Skills & Abilities
MANAGEMENT
 Group Leader in Networking:
 VMware Development and Design.
 Project Management in Software design.
COMMUNICATION
 Multiple presentations on Software
Development,
 Marketing Strategies,
 Networking Design for a University
 Virtual Gaming Café Design and
Implementation.
LEADERSHIP
 Lead the development in a team effort for the design and prototype creation of an e-Vote
system for the State of Idaho.

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WorkExperience
GLOBAL TECH SUPPORT | XEROX | 02/18/13 - 10/27/16
 troubleshooting problems for Phones and other communication devices, not only in the US, but
globally.
 Technical issues with communication and network related issues to Verizon Wireless.
Customer support and interaction with customers concerning their communication devices.
SHIFT SUPERVISOR | MCDONALD’S | AUG 2011- JUN 2013
 Cash control,
 Supervising crew,
 Scheduling adjustments,
 Maintenance,
 Crew training,
 Customer Support and relations