1. Travel Management Services
Proposal
PT. PANEN TOUR
Head Office
Jl. Suryopranoto No.49 – Jakarta 10160 - Indonesia
P : +62 21 385 5388 (Hunting) F : +62 21 385 4809 / 386 3335
Email : panentour@panentour.com
Website : www.panentour.com

2. HistoryHistory
•• PANENPANEN TOURTOUR beganbegan inin 19861986 asas aa TourTour OperatorOperator withwith ticketingticketing asas itsits mainmain
businessbusiness.. ItsIts professionalprofessional servicesservices quicklyquickly gainedgained customer'scustomer's trusttrust andand
supportsupport.. InIn timetime PANENPANEN TOURTOUR waswas ableable toto expandexpand asas aa fullfull serviceservice tourtour
operatoroperator..
•• AnticipatingAnticipating thethe market’smarket’s risingrising demand,demand, sincesince 19921992 PANENPANEN TOURTOUR hashas
conductedconducted variousvarious effortsefforts inin restructuringrestructuring andand developingdeveloping itsits companycompany
managementmanagement.. PANENPANEN TOURTOUR isis continuallycontinually developingdeveloping itsits productsproducts andand
servicesservices toto provideprovide thethe bestbest serviceservice toto itsits customerscustomers..
•• BeginningBeginning inin 19961996 PANENPANEN TOURTOUR expandedexpanded itsits servicesservices byby openingopening•• BeginningBeginning inin 19961996 PANENPANEN TOURTOUR expandedexpanded itsits servicesservices byby openingopening
branchesbranches inin JakartaJakarta andand SurabayaSurabaya.. AtAt almostalmost thethe samesame timetime PANENPANEN TOURTOUR
movedmoved itsits headhead officeoffice toto itsits ownown buildingbuilding onon JlJl.. SuryopranotoSuryopranoto,, JakartaJakarta.. InIn
optimizingoptimizing itsits serviceservice toto customers,customers, PANENPANEN TOURTOUR extendedextended itsits networknetwork
throughthrough representativerepresentative officesoffices inin majormajor citiescities inin IndonesiaIndonesia..
•• AstutelyAstutely awareaware ofof thethe marketmarket potentialpotential atat thethe time,time, thethe foundersfounders ofof
PANENPANEN TOURTOUR openedopened aa wholesalerwholesaler companycompany inin 19961996 calledcalled HAPPYHAPPY
HOLIDAY,HOLIDAY, whichwhich providesprovides internationalinternational packagepackage tourtour programsprograms asas wellwell asas
domesticdomestic andand internationalinternational hotelhotel reservations,reservations, especiallyespecially toto meetmeet thethe needsneeds
ofof tourtour operatorsoperators.. TodayToday HAPPYHAPPY HOLIDAYHOLIDAY hashas successfullysuccessfully becomebecome aa
healthy,healthy, solid,solid, andand fastfast expandingexpanding businessbusiness entityentity followingfollowing thethe successsuccess ofof
itsits predecessorpredecessor PANENPANEN TOURTOUR

3. Services :Services :
PANEN TOUR provides various tour and travel services and otherPANEN TOUR provides various tour and travel services and other
related services such as :related services such as :
•• DOMESTICDOMESTIC andand INTERNATIONALINTERNATIONAL TICKETINGTICKETING
FlightFlight reservationreservation andand ticketstickets salessales fromfrom variousvarious airlineairline carrierscarriers
(domestic(domestic andand international)international) withwith competitivecompetitive pricesprices andand satisfyingsatisfying
servicesservices..
•• INTERNATIONALINTERNATIONAL TOURTOUR PACKAGESPACKAGES // OUTBOUNDOUTBOUND
TourTour packagespackages throughoutthroughout thethe worldworld suchsuch asas Asia,Asia, AustraliaAustralia andand NewNew
Zealand,Zealand, Europe,Europe, America,America, Africa,Africa, etcetc..Zealand,Zealand, Europe,Europe, America,America, Africa,Africa, etcetc..
•• MEETING,MEETING, INCENTIVEINCENTIVE TOUR,TOUR, CONVENTIONCONVENTION andand EXHIBITIONEXHIBITION
(MICE)(MICE)
•• CRUISECRUISE SHIPSHIP TOURTOUR PACKAGESPACKAGES (FLY(FLY andand CRUISE)CRUISE)
CruiseCruise shipship tourtour packagespackages usingusing luxuriousluxurious linersliners sailingsailing thethe ocean,ocean,
visitingvisiting touristtourist destinationsdestinations throughoutthroughout thethe worldworld..
•• INBOUNDINBOUND andand DOMESTICDOMESTIC TOURTOUR PACKAGESPACKAGES
TourTour packagespackages forfor domesticdomestic touristtourist destinationsdestinations suchsuch asas Java,Java, Bali,Bali, NusaNusa
Tenggara,Tenggara, Sumatera,Sumatera, Sulawesi,Sulawesi, BatamBatam,, etcetc..
•• DOMESTICDOMESTIC andand INTERNATIONALINTERNATIONAL HOTELHOTEL VOUCHERVOUCHER
ReservationReservation andand vouchervoucher salessales forfor internationalinternational andand domesticdomestic hotelshotels..
•• TRAVELTRAVEL DOCUMENTDOCUMENT SERVICESSERVICES (PASSPORT(PASSPORT andand VISA)VISA)

4. TechnologyTechnology
•• PANEN TOUR’s operational activities are supported with statePANEN TOUR’s operational activities are supported with state--thethe--artart
information technology such as :information technology such as :
•• ABACUS and GALILEO reservation systemsABACUS and GALILEO reservation systems
•• An online international flight reservation facility .An online international flight reservation facility .
•• ARGA reservation systemARGA reservation system
•• An online flight reservation system especially for Garuda Indonesia.An online flight reservation system especially for Garuda Indonesia.
•• LAN (Local Area Network) system Office operational systemLAN (Local Area Network) system Office operational system•• LAN (Local Area Network) system Office operational systemLAN (Local Area Network) system Office operational system
supported with an integrated computer network.supported with an integrated computer network.
•• 53 telephone lines, 5 facsimile lines, and email53 telephone lines, 5 facsimile lines, and email

5. Strategic PartnersStrategic Partners
•• PANENPANEN TOURTOUR continuallycontinually maintainsmaintains goodgood andand mutuallymutually beneficialbeneficial
relationsrelations withwith itsits partnerspartners bothboth inin IndonesiaIndonesia andand abroadabroad.. TheThe PartnersPartners
includeinclude airlinesairlines carriers,carriers, hoteliers,hoteliers, tourismtourism boards,boards, cruisecruise agencies,agencies, tourtour
operators,operators, andand othersothers..
•• PANENPANEN TOURTOUR hashas thethe confidenceconfidence andand trusttrust ofof TRAFALGAR,TRAFALGAR, oneone ofof•• PANENPANEN TOURTOUR hashas thethe confidenceconfidence andand trusttrust ofof TRAFALGAR,TRAFALGAR, oneone ofof
thethe worldworld leadingleading tourtour operators,operators, toto actact asas theirtheir generalgeneral salessales agentagent inin
IndonesiaIndonesia sincesince 19941994.. TRAFALGARTRAFALGAR isis aa specialistspecialist inin providingproviding tourtour
programsprograms toto EuropeEurope andand isis alsoalso knownknown asas thethe worldworld bestbest sellingselling
escortedescorted tourtour inin EuropeEurope..

6. CommitmentsCommitments
PANENPANEN TOURTOUR aimsaims toto becomebecome thethe bestbest byby providingproviding thethe bestbest
servicesservices toto customerscustomers andand alwaysalways innovatinginnovating itsits servicesservices toto fullyfully
satisfysatisfy customerscustomers..
InIn providingproviding itsits services,services, PANENPANEN TOURTOUR isis supportedsupported byby 200200 reliablereliable
andand dynamicdynamic professionalsprofessionals throughoutthroughout thethe headhead officeoffice andand itsits
branches,branches, relentlesslyrelentlessly givinggiving theirtheir bestbest effortsefforts andand servicesservices forfor thethe
satisfactionsatisfaction ofof customerscustomers.. TheThe numbernumber ofof employeesemployees willwill continuecontinue toto
increaseincrease alongalong withwith companycompany needsneeds andand developmentdevelopment..
Human ResourcesHuman Resources

7. Management TeamManagement Team
BehindBehind PANENPANEN TOURTOUR areare highlyhighly motivatedmotivated individualsindividuals withwith vastvast
experiencesexperiences inin thethe tourstours andand traveltravel business,business, andand expertsexperts inin managingmanaging
traveltravel bureausbureaus.. ComprisingComprising ofof individualsindividuals withwith strongstrong vision,vision, PANENPANEN
TOUR’sTOUR’s managementmanagement teamteam isis steadfaststeadfast inin itsits commitmentscommitments toto provideprovide
thethe veryvery bestbest forfor itsits customerscustomers..

8. PANEN TOUR HEAD OFFICEPANEN TOUR HEAD OFFICE

9. LOCATION OF PANEN TOUR HEAD OFFICELOCATION OF PANEN TOUR HEAD OFFICE

10. BANK MAYAPADA TOWERBANK MAYAPADA TOWER
BRANCH OFFICEBRANCH OFFICE
BankBank MayapadaMayapada Tower 2,Tower 2,
Semi Ground Floor,Semi Ground Floor,
Jl.Jl. JendJend.. SudirmanSudirman KavKav. 27,. 27,
Jakarta 12920Jakarta 12920
PP : +62 21: +62 21 5237055 (Hunting)5237055 (Hunting)
FF : +62 21: +62 21 52370585237058
Email:Email: branch1@mayapadatower.panentour.combranch1@mayapadatower.panentour.com

11. WISMA ’46 BRANCH OFFICEWISMA ’46 BRANCH OFFICE
WismaWisma 46, Kota BNI 3rd floor,46, Kota BNI 3rd floor,
Jl.Jl. JendJend SudirmanSudirman Kav.1,Kav.1,
Jakarta 10220Jakarta 10220
PP : +62 21: +62 21 5744430 (Hunting)5744430 (Hunting)
FF : +62 21: +62 21 57444495744449
Email:Email: branch2@wisma46.panentour.combranch2@wisma46.panentour.com

12. Branch Offices :Branch Offices :
•• BankBank MayapadaMayapada Tower 2 , Semi Ground Floor, Jl.Tower 2 , Semi Ground Floor, Jl. JendJend.. SudirmanSudirman
KavKav. 27, Jakarta 12920. 27, Jakarta 12920
PhnPhn: +62 21: +62 21 2923888829238888 FaxFax: +62 21: +62 21 2923777729237777
Email:Email:branch1@mayapadatower.panentour.combranch1@mayapadatower.panentour.com
•• WismaWisma 46, Kota BNI 3rd floor, Jl.46, Kota BNI 3rd floor, Jl. JendJend.. SudirmanSudirman Kav.1,Kav.1,•• WismaWisma 46, Kota BNI 3rd floor, Jl.46, Kota BNI 3rd floor, Jl. JendJend.. SudirmanSudirman Kav.1,Kav.1,
Jakarta 10220Jakarta 10220
PhnPhn: +62 21: +62 21 574 4430 Fax574 4430 Fax: +62 21: +62 21 574 4449574 4449
Email:Email: branch2@wisma46.panentour.combranch2@wisma46.panentour.com
•• SurabayaSurabaya , Semi Ground Floor, Jl., Semi Ground Floor, Jl. DiponegoroDiponegoro No. 91,No. 91,
Surabaya 60264Surabaya 60264
PhnPhn: +62: +62 31 566 6200 Fax31 566 6200 Fax: +62 31: +62 31 566 6166566 6166
Email:Email:branch3@surabaya.panentour.combranch3@surabaya.panentour.com

13. CALL CENTER 24 HOURSCALL CENTER 24 HOURS
PhonePhone : (021) 29219999: (021) 29219999
FaxFax : (021) 2923777: (021) 2923777
EmailEmail :: 24h@panentour.com24h@panentour.com
YMYM : panentour24h@yahoo.com: panentour24h@yahoo.com

14. PANEN TOUR’s AWARDS (AIRLINES)PANEN TOUR’s AWARDS (AIRLINES)
AnsettAnsett Australia Top Ten AgentsAustralia Top Ten Agents
AnsettAnsett Australia: Great Support Holiday PackagesAustralia: Great Support Holiday Packages
Air France 7th Best Supporting AgentsAir France 7th Best Supporting Agents
Air France KLM: Ivory AwardAir France KLM: Ivory Award
British Airways Outstanding PerformanceBritish Airways Outstanding Performance
Cathay Pacific Top Ten Agent AwardCathay Pacific Top Ten Agent Award
Cathay Pacific: Awarded by Cathay in recognition of supportCathay Pacific: Awarded by Cathay in recognition of supportCathay Pacific: Awarded by Cathay in recognition of supportCathay Pacific: Awarded by Cathay in recognition of support
Cathay Pacific Best SupporterCathay Pacific Best Supporter
Cathay Pacific SE Asia Top Agent AwardCathay Pacific SE Asia Top Agent Award
Garuda Airlines Outstanding Domestic Passenger AgentGaruda Airlines Outstanding Domestic Passenger Agent
KLM: Excellent Passenger SalesKLM: Excellent Passenger Sales
KLM: in recognition of a long & fruitful relationshipKLM: in recognition of a long & fruitful relationship
Lion Air & Wings Air: Appreciation Award 2005Lion Air & Wings Air: Appreciation Award 2005
Lufthansa Top Passenger AgentLufthansa Top Passenger Agent
Lufthansa Best Selling AgentLufthansa Best Selling Agent

15. Lufthansa Exceptional Performance AwardLufthansa Exceptional Performance Award
Lufthansa Top Agent AwardLufthansa Top Agent Award
Northwest Airlines Top Ten Performing AgentNorthwest Airlines Top Ten Performing Agent
Qantas Top Ten Agent AwardQantas Top Ten Agent Award
Qantas Outstanding PerformanceQantas Outstanding Performance
Qantas Valuable ContributionQantas Valuable Contribution
PANEN TOUR’s AWARDS (AIRLINES)PANEN TOUR’s AWARDS (AIRLINES)
Qantas Valuable ContributionQantas Valuable Contribution
SIA Top Ten AgentsSIA Top Ten Agents
SQ Good Passenger Sales PerformanceSQ Good Passenger Sales Performance
Thai Airways Exceptional SupportThai Airways Exceptional Support
United Airlines Top Ten Agent AwardUnited Airlines Top Ten Agent Award

16. PANEN TOUR’s AWARDSPANEN TOUR’s AWARDS
(HOTELS & OTHERS)(HOTELS & OTHERS)
HKTB (Hong Kong Tourism Board): Partnership Award 2000HKTB (Hong Kong Tourism Board): Partnership Award 2000
HKTB (Hong Kong Tourism Board): Hong Kong Top ProducerHKTB (Hong Kong Tourism Board): Hong Kong Top Producer
AwardAward
IbisIbis SlipiSlipi Travel Agent Award for Best SupporterTravel Agent Award for Best Supporter
Queensland: Outstanding SupportQueensland: Outstanding Support
Star Holiday Mart & MP Travel Top Supporting AgentStar Holiday Mart & MP Travel Top Supporting AgentStar Holiday Mart & MP Travel Top Supporting AgentStar Holiday Mart & MP Travel Top Supporting Agent
Sol Elite Marbella Best Top Selected Travel AgentsSol Elite Marbella Best Top Selected Travel Agents
Sol Elite Marbella Top 10 AccountSol Elite Marbella Top 10 Account
STB (Singapore Tourism Board): Uniquely Singapore Top10 TravelSTB (Singapore Tourism Board): Uniquely Singapore Top10 Travel
PartnerPartner
STB (Singapore Tourism Board) Most Valued Partner AwardSTB (Singapore Tourism Board) Most Valued Partner Award

17. WorldwideWorldwide Appointed AgentsAppointed Agents
•• Happy Holiday DivisionHappy Holiday Division (Specialized Division of Asian(Specialized Division of Asian
Region Package Tour ProgramRegion Package Tour Program,, Attraction, Ticket EtcAttraction, Ticket Etc))
•• Trafalgar EuropeTrafalgar Europe (Specialized & Professionalized for Europe(Specialized & Professionalized for Europe
Tour ProgramTour Program Based On Seat In CoachBased On Seat In Coach ))Tour ProgramTour Program Based On Seat In CoachBased On Seat In Coach ))
•• Costa CruiseCosta Cruise ((ItalianItalian Specialized & Professionalized forSpecialized & Professionalized for
Cruising in Europe & AsiaCruising in Europe & Asia))
•• Princess CruisesPrincess Cruises (Specialized & Professionalized for Cruising(Specialized & Professionalized for Cruising
inin America, AlaskaAmerica, Alaska & Asia& Asia ))

18. Worldwide PartnershipWorldwide Partnership
•• Pacific Area RegionPacific Area Region
•• A T C ( Australian Tourist Commission )A T C ( Australian Tourist Commission )
•• W A T C ( Western Australia Tourism Commission )W A T C ( Western Australia Tourism Commission )
•• S A T C ( South Australia Tourism Commission )S A T C ( South Australia Tourism Commission )•• S A T C ( South Australia Tourism Commission )S A T C ( South Australia Tourism Commission )
•• N S W ( Tourism New South Wales )N S W ( Tourism New South Wales )
•• T V ( Tourism Victoria )T V ( Tourism Victoria )
•• Q TQ T TT C ( Queensland Tourist & Travel Corporation )C ( Queensland Tourist & Travel Corporation )
•• N Z T B ( New Zealand Tourism Board )N Z T B ( New Zealand Tourism Board )
•• United States Port Authority of New York & New JerseyUnited States Port Authority of New York & New Jersey

19. Asian RegionAsian Region
•• M T B ( Malaysia Tourism Board )M T B ( Malaysia Tourism Board )
•• S T B ( Singapore Tourism Board )S T B ( Singapore Tourism Board )
•• T A T ( Tourism Authority of Thailand )T A T ( Tourism Authority of Thailand )
••
Worldwide PartnershipWorldwide Partnership
•• H K T B ( Hong Kong Tourist Board )H K T B ( Hong Kong Tourist Board )
•• Government of India Tourist OfficeGovernment of India Tourist Office
European RegionEuropean Region
•• B T A ( British Tourist Authority )B T A ( British Tourist Authority )
•• Switzerland TourismSwitzerland Tourism
•• Vienna Tourist OfficeVienna Tourist Office

20. •• IATA ( International Air Transport Association )IATA ( International Air Transport Association )
Appointed Agent, since 1990Appointed Agent, since 1990
•• ASITA ( Association of Indonesia Travel Agency )ASITA ( Association of Indonesia Travel Agency )
Membership, since 1990Membership, since 1990
•• ASEANTA ( Association of South East Asian NationsASEANTA ( Association of South East Asian Nations
MembershipMembership
•• ASEANTA ( Association of South East Asian NationsASEANTA ( Association of South East Asian Nations
Travel Agency )Travel Agency )
Membership, since 1997Membership, since 1997

21. AccreditationAccreditation
•• PATAPATA ( Pacific Area Travel Association ) Accreditation,( Pacific Area Travel Association ) Accreditation,
since 1990since 1990since 1990since 1990

22. THANK YOUTHANK YOU