Change Enablement

© 2016 Rightpoint. All Rights Reserved.
Change Enablement for a
Digital Workspace
WEBINAR WITH RIGHTPOINT AND
FOLEY & LARDNER LLP

Agenda
1. Introduction (10 min)
2. Enabling change for a digital workspace (10 min)
3. Project Spotlight: FOLEY@Work (20 min)
4. Q & A (15 min)
5. Closing (5 min)

Melissa Leffin
Rightpoint
Senior Change Enablement
Consultant
Who we are
Carlee Wolfe
Rightpoint
Change Enablement Lead
Charlotte Logullo
Foley & Lardner LLP
Director, Practice & Client
Solutions
Karina Willes
Foley & Lardner LLP
Senior Project Manager

Today’s objective
This session is intended to be educational, not a sales pitch.
We hope that you leave today’s webinar with a better
understanding of how to enable change for a digital
workspace project.

Enabling Change for a
Digital Workspace
RIGHTPOINT

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Here
A digital workspace is not (just)
a technology project.

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Here
It is about employee engagement and productivity…

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…to drive collaboration and knowledge sharing.

A great solution or
strategy is not enough.
Humans need:
 Information – The vision is relevant and value
is understood.
 Support – Individuals feel a part of the change
and are empowered to own the solution.
 Encouragement – “Walk the talk” culture is
encouraged, realized and built into the
environment.
Change
Enablement
EncouragementInformation
Engagement.
Adoption.
SUCCESS.
Support

The big question…
How can you enable the change and outcomes that you want to
achieve with your digital workspace?
Foster Alignment
Create and share an empowering vision for the digital
workspace that is understood and valued across the
organization.
Assess culture and stakeholders for impact and change
readiness.
Ready the Organization
Build confidence and trust with everyone impacted (big or
small) by the digital workspace.
Enable individuals and teams to take on the change by
solving for their specific barriers, concerns, and needs.

The big question…
How can you enable the change and outcomes that you want to
achieve with your digital workspace?
Take the First Step
Minimize the change impact of the digital workspace by
making the first move when the organization is ready.
Educate and engage stakeholders early and often.
Empower the organization to own the change.
Continue the Journey
Measure along the way.
Keep the vision front of mind to constantly make progress.
Adjust approach and tactics based on progress and feedback.
Focus on driving key measures.

How we got from here…

To here…
• Personalized Communication Hub
• Social Intranet
• Aggregated News Content
• Customized My Work Page
• Dynamic Client and Matter Pages
• Integrated Firm Applications
• Responsive Mobile-friendly

FOLEYNet
13 years old in Intranet years.
No longer supported by the vendor
Lots of outdated information
Ineffective

FOLEY @Work Project Overview
• Lots of stops and starts
• Requirements gathering
• Vendor selection
• Working with Rightpoint

Change Objectives – How we met them
Identified the importance of change management to the
overall project:
• Stakeholder Matrix
• Held Monthly Stakeholder Briefings
• Enlisted Content Managers/Owners
• Engaged Champions
• Established Governance Steering Committee

Personalized “My Work” Page

Client Page
Matter financial summary
Recent documents
Client news feed

Learned Along the Way
• Executive briefings: Effective but time-consuming
and difficult to schedule
• Champion engagement: Early and often
• Training: Is necessary
• Communications: Address questions and
feedback daily
• Call out key platform features to users
• Build the brand with pre-announcements and
awareness campaigns
• Everyone loves email after all – changing slowly

Key Wins
• Content is well managed and up-to-date
• Enhanced capabilities for content managers
• Increased collaboration through knowledge
sharing across offices and practice areas
• Improved visibility to skills and expertise

Key Wins
• Decreased reliance on email to communicate
and share information
• Improved visibility to news from various offices
and practice areas
• Increased self-service features for firm members
• Access anywhere at anytime on
any device

Key Drivers
The firm’s strategic objectives:
Create a Business Development Culture
Innovate
Become a Best Place to Work

Choice of technology platform – SharePoint
Key Drivers

Key Drivers
Active and ongoing engagement with content managers

Key Drivers
Obtaining buy-in from firm
Leadership
Taking both top-down and bottom-up approaches

Our Journey – Where are we now
Launching new features almost monthly
Policy Center
Quick Directory
City Guides

Our Journey – Where are we now
Down from daily communications to bi-weekly
Changing communication style
Practicing what we preach
Getting away from email

Our Journey– Where are we now
Collaboration
Content sharing – Publish once. Share to many.
Visual engagement - Pictures often speak louder that words

Q & A

Closing
• Enabling change is essential to any digital workspace or intranet project
• While change programs do take time and investment, there are some
quick wins that you start doing today:
 Assess the impact of the change
 Determine the organization’s readiness
 Identify key stakeholders and start planning for how to engage them
 Stakeholder briefings to get alignment across the organization

Closing
We hope that you are leaving today with a
better understanding of how to enable change
for a digital workspace at your organization.
For more information or to continue the
conversation, please reach out to Melissa
Leffin (mleffin@rightpoint.com) or Carlee
Wolfe (cwolfe@rightpoint.com).
We would love to hear from you!

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