1. Customer Sentice Ís not
a depørtment, it is øn ølttíãtde!!!
CERTIFICATE OF THANKS
This is to certify that you are a valued employee,'--
and you are appreciated for everything,yorr do each day!
Team Lead
Cttstomer Care - Møkíng ít l!
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2. Renee BaLlantine
In acknowledgement of your
^verage
avaitability rate (sz%)
for the 3'u q,rartet
ve are pleased to present you with this
Certifrcate of Recognition
"Some succeed because they are destined to,
but most succeed because they are determined to."

3. W
A
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T
o
G
o
w A y TO GO
Congrafulafions!
Renee Bolfontine
You've been ossigned NO RE-RUNS for the
entire month of OCTOBER!
On beholf of the Accurocy Commíttee and the CMO, we
thonk you for your contributions to meeting our
200I Accurocy 6ools!
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W A Y TO øo