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Abstract	
  
This	
  thesis	
  is	
  motivated	
  by	
  an	
  interest	
  in	
  corporate	
  social	
  responsibility	
  (CSR)	
  in	
  the	
  context	
  
of	
  employer	
  branding.	
  As	
  individuals,	
  we	
  worry	
  about	
  our	
  environmental	
  footprints,	
  and	
  thus	
  
expect	
  organizations	
  to	
  do	
  the	
  same.	
  Despite	
  the	
  fact	
  that	
  organizations’	
  commitment	
  to	
  CSR	
  
seems	
   to	
   influence	
   employees’	
   attachment	
   to	
   their	
   organization,	
   the	
   starting	
   point	
   for	
  
organizations	
   to	
   engage	
   in	
   CSR	
   is	
   often	
   characterized	
   by	
   the	
   prospect	
   of	
   strengthening	
  
corporate	
  reputation.	
  Or	
  at	
  least,	
  this	
  was	
  our	
  hypothesis	
  going	
  into	
  this	
  project.	
  	
  
	
  
Problem	
  statement	
  
On	
   the	
   basis	
   of	
   a	
   preparatory	
   review	
   of	
   the	
   literature	
   dealing	
   with	
   CSR	
   in	
   an	
   employer	
  
branding	
   context,	
   our	
   initial	
   hypothesis	
   were	
   confirmed.	
   The	
   majority	
   of	
   the	
   existing	
  
literature	
   does	
   not	
   link	
   CSR	
   with	
   employer	
   branding	
   in	
   an	
   internal	
   perspective.	
   In	
   other	
  
words,	
  the	
  literature	
  regarding	
  CSR	
  and	
  employer	
  branding	
  has	
  tended	
  to	
  focus	
  on	
  external	
  
outcomes,	
  and	
  therefore	
  the	
  impacts	
  on	
  internal	
  stakeholders,	
  such	
  as	
  employees,	
  have	
  been	
  
neglected.	
  	
  
Therefore,	
   the	
   purpose	
   of	
   this	
   master’s	
   thesis	
   is	
   to	
   link	
   the	
   theoretical	
   fields	
   of	
   employer	
  
branding	
  and	
  CSR	
  with	
  the	
  object	
  of	
  examining	
  how	
  CSR	
  can	
  strengthen	
  retention	
  ability	
  of	
  
organizations.	
  Subsequently,	
  we	
  will	
  discuss	
  this	
  approach	
  by	
  making	
  use	
  of	
  an	
  exemplary	
  
case	
  and	
  we	
  will	
  conclude	
  with	
  reflecting	
  on	
  the	
  theoretical	
  and	
  practical	
  implications.	
  	
  
	
  
Theoretical	
  point	
  of	
  view	
  
The	
  theoretical	
  part	
  of	
  the	
  thesis	
  deals	
  with	
  the	
  link	
  between	
  employer	
  branding	
  and	
  CSR.	
  As	
  
mentioned	
   above,	
   a	
   review	
   of	
   the	
   employer	
   branding	
   and	
   CSR	
   literature	
   in	
   an	
   internal	
  
perspective	
  confirmed	
  that	
  these	
  fields	
  have	
  not	
  previously	
  been	
  linked.	
  We	
  found,	
  however,	
  
that	
   identification	
   is	
   the	
   connecting	
   link,	
   and	
   we	
   therefor	
   built	
   the	
   further	
   theoretical	
  
foundation	
  of	
  our	
  thesis	
  around	
  this	
  concept.	
  The	
  thesis	
  takes	
  a	
  social	
  constructivist	
  approach	
  
and	
   as	
   thus	
   focuses	
   on	
   relations	
   between	
   organization	
   and	
   employees.	
   As	
   we	
   consider	
  
identity	
  to	
  be	
  a	
  social	
  construction	
  Weick’s	
  sensemaking	
  theory	
  acts	
  as	
  the	
  overall	
  frame	
  for	
  
understanding	
   identity	
   and	
   identification.	
   Furthermore,	
   sensemaking	
   theory	
   helps	
   explain	
  
how	
  and	
  why	
  individuals	
  make	
  sense	
  of	
  CSR	
  as	
  potentially	
  valuable.	
  	
  
Identification	
   arises	
   when	
   an	
   individual’s	
   identity	
   can	
   be	
   reflected	
   in	
   the	
   organisational	
  
identity	
  to	
  a	
  degree	
  to	
  which	
  the	
  individual	
  incorporates	
  the	
  organizational	
  identity	
  in	
  his	
  or	
  
her	
  self-­‐concept.	
  We	
  believe	
  that	
  CSR	
  can	
  add	
  positive	
  values	
  about	
  social	
  responsibility	
  to	
  the	
  
organizational	
  identity,	
  which	
  many	
  employees	
  relate	
  to,	
  and	
  therefore	
  influence	
  the	
  strength	
  
of	
  identification.	
  
Based	
  on	
  the	
  literature	
  review	
  and	
  the	
  following	
  introduction	
  to	
  sensemaking,	
  identity	
  and	
  
identification,	
  we	
  conclude	
  the	
  theoretical	
  part	
  of	
  the	
  thesis	
  by	
  proposing	
  a	
  model.	
  The	
  model	
  
states	
  that	
  through	
  an	
  identification	
  process	
  the	
  outcome	
  of	
  linking	
  employer	
  branding	
  and	
  
CSR	
  is	
  a	
  strengthened	
  ability	
  to	
  retain	
  employees.	
  Identification	
  emerges	
  from	
  the	
  relation	
  
between	
  the	
  organization	
  and	
  the	
  employee	
  and	
  affects	
  –	
  and	
  is	
  affected	
  –	
  partly	
  by	
  the	
  fit	
  
between	
  the	
  identity	
  and	
  values	
  of	
  the	
  organization	
  and	
  those	
  of	
  the	
  individual	
  and	
  partly	
  by	
  
the	
  degree	
  of	
  involvement	
  in	
  CSR	
  activities.	
  	
  
	
  
Empirical	
  point	
  of	
  view	
  
The	
   theoretical	
   part	
   of	
   the	
   thesis	
   concludes	
   with	
   a	
   model	
   that	
   illustrates	
   the	
   link	
   between	
  
employer	
  branding	
  and	
  CSR	
  with	
  identification	
  as	
  the	
  outcome.	
  The	
  model	
  also	
  shows	
  that	
  
elements	
  as	
  identity,	
  values	
  and	
  the	
  degree	
  of	
  involvement	
  impact	
  the	
  identification	
  process.	
  
The	
  empirical	
  part	
  of	
  the	
  thesis	
  takes	
  its	
  point	
  of	
  departure	
  in	
  the	
  model	
  and	
  seeks	
  to	
  explore	
  
the	
  link	
  in	
  practice.	
  	
  
To	
  demonstrate	
  the	
  link	
  between	
  employer	
  branding	
  and	
  CSR,	
  the	
  Danish	
  carpet	
  company,	
  
Egetæpper,	
  was	
  chosen	
  as	
  an	
  exemplary	
  case.	
  Through	
  three	
  overall	
  themes	
  –	
  identification,	
  
values	
  and	
  involvement	
  –	
  that	
  we	
  consider	
  as	
  key	
  aspects	
  in	
  making	
  valuable	
  use	
  of	
  CSR	
  in	
  
employer	
  branding,	
  we	
  examine	
  the	
  link	
  in	
  depth.	
  The	
  fact	
  that	
  the	
  Egetæpper’s	
  employees	
  
identify	
  with	
  the	
  organization	
  became	
  evident	
  in	
  part	
  as	
  a	
  result	
  of	
  the	
  congruence	
  between	
  
the	
  organizational	
  values	
  and	
  the	
  employees	
  personal	
  values	
  and	
  in	
  part	
  as	
  a	
  result	
  of	
  their	
  
involvement	
   in	
   CSR-­‐related	
   activities.	
   We	
   observed	
   an	
   interesting	
   difference	
   between	
   the	
  
degree	
  of	
  identification	
  of	
  office	
  workers	
  as	
  opposed	
  to	
  manufacturing	
  workers	
  based	
  on	
  the	
  
CSR	
   activities	
   carried	
   out	
   by	
   Egetæpper.	
   It	
   is	
   especially	
   office	
   workers	
   who	
   regard	
   CSR	
   in	
  
relation	
  to	
  their	
  daily	
  work	
  in	
  ideological	
  terms	
  and	
  hence	
  identify	
  with	
  Egetæpper.	
  	
  
 
Conclusions	
  
Based	
  on	
  the	
  possibility	
  of	
  linking	
  the	
  fields	
  of	
  employer	
  branding	
  and	
  CSR	
  from	
  a	
  theoretical	
  
perspective	
  coupled	
  with	
  the	
  findings	
  from	
  the	
  empirical	
  exploration,	
  we	
  can	
  conclude	
  that	
  
the	
   potential	
   of	
   using	
   CSR	
   in	
   an	
   employer	
   branding	
   context	
   to	
   strengthen	
   organizations’	
  
retention	
   ability	
   does	
   exist.	
   However,	
   the	
   retention	
   ability	
   depends	
   on	
   the	
   condition	
   that	
  
employees	
  make	
  sense	
  of	
  CSR	
  as	
  a	
  constituting	
  value	
  in	
  the	
  organization,	
  which	
  presupposes	
  
that	
  a	
  congruence	
  of	
  values	
  between	
  the	
  organization	
  and	
  the	
  employee	
  and	
  a	
  certain	
  degree	
  
of	
  involvement	
  are	
  required.	
  	
  	
  
	
  
	
  
Total	
  number	
  of	
  characters:	
  4327	
  

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Mastersthesis - abstract

  • 1.  
  • 2.   Abstract   This  thesis  is  motivated  by  an  interest  in  corporate  social  responsibility  (CSR)  in  the  context   of  employer  branding.  As  individuals,  we  worry  about  our  environmental  footprints,  and  thus   expect  organizations  to  do  the  same.  Despite  the  fact  that  organizations’  commitment  to  CSR   seems   to   influence   employees’   attachment   to   their   organization,   the   starting   point   for   organizations   to   engage   in   CSR   is   often   characterized   by   the   prospect   of   strengthening   corporate  reputation.  Or  at  least,  this  was  our  hypothesis  going  into  this  project.       Problem  statement   On   the   basis   of   a   preparatory   review   of   the   literature   dealing   with   CSR   in   an   employer   branding   context,   our   initial   hypothesis   were   confirmed.   The   majority   of   the   existing   literature   does   not   link   CSR   with   employer   branding   in   an   internal   perspective.   In   other   words,  the  literature  regarding  CSR  and  employer  branding  has  tended  to  focus  on  external   outcomes,  and  therefore  the  impacts  on  internal  stakeholders,  such  as  employees,  have  been   neglected.     Therefore,   the   purpose   of   this   master’s   thesis   is   to   link   the   theoretical   fields   of   employer   branding  and  CSR  with  the  object  of  examining  how  CSR  can  strengthen  retention  ability  of   organizations.  Subsequently,  we  will  discuss  this  approach  by  making  use  of  an  exemplary   case  and  we  will  conclude  with  reflecting  on  the  theoretical  and  practical  implications.       Theoretical  point  of  view   The  theoretical  part  of  the  thesis  deals  with  the  link  between  employer  branding  and  CSR.  As   mentioned   above,   a   review   of   the   employer   branding   and   CSR   literature   in   an   internal   perspective  confirmed  that  these  fields  have  not  previously  been  linked.  We  found,  however,   that   identification   is   the   connecting   link,   and   we   therefor   built   the   further   theoretical   foundation  of  our  thesis  around  this  concept.  The  thesis  takes  a  social  constructivist  approach   and   as   thus   focuses   on   relations   between   organization   and   employees.   As   we   consider   identity  to  be  a  social  construction  Weick’s  sensemaking  theory  acts  as  the  overall  frame  for  
  • 3. understanding   identity   and   identification.   Furthermore,   sensemaking   theory   helps   explain   how  and  why  individuals  make  sense  of  CSR  as  potentially  valuable.     Identification   arises   when   an   individual’s   identity   can   be   reflected   in   the   organisational   identity  to  a  degree  to  which  the  individual  incorporates  the  organizational  identity  in  his  or   her  self-­‐concept.  We  believe  that  CSR  can  add  positive  values  about  social  responsibility  to  the   organizational  identity,  which  many  employees  relate  to,  and  therefore  influence  the  strength   of  identification.   Based  on  the  literature  review  and  the  following  introduction  to  sensemaking,  identity  and   identification,  we  conclude  the  theoretical  part  of  the  thesis  by  proposing  a  model.  The  model   states  that  through  an  identification  process  the  outcome  of  linking  employer  branding  and   CSR  is  a  strengthened  ability  to  retain  employees.  Identification  emerges  from  the  relation   between  the  organization  and  the  employee  and  affects  –  and  is  affected  –  partly  by  the  fit   between  the  identity  and  values  of  the  organization  and  those  of  the  individual  and  partly  by   the  degree  of  involvement  in  CSR  activities.       Empirical  point  of  view   The   theoretical   part   of   the   thesis   concludes   with   a   model   that   illustrates   the   link   between   employer  branding  and  CSR  with  identification  as  the  outcome.  The  model  also  shows  that   elements  as  identity,  values  and  the  degree  of  involvement  impact  the  identification  process.   The  empirical  part  of  the  thesis  takes  its  point  of  departure  in  the  model  and  seeks  to  explore   the  link  in  practice.     To  demonstrate  the  link  between  employer  branding  and  CSR,  the  Danish  carpet  company,   Egetæpper,  was  chosen  as  an  exemplary  case.  Through  three  overall  themes  –  identification,   values  and  involvement  –  that  we  consider  as  key  aspects  in  making  valuable  use  of  CSR  in   employer  branding,  we  examine  the  link  in  depth.  The  fact  that  the  Egetæpper’s  employees   identify  with  the  organization  became  evident  in  part  as  a  result  of  the  congruence  between   the  organizational  values  and  the  employees  personal  values  and  in  part  as  a  result  of  their   involvement   in   CSR-­‐related   activities.   We   observed   an   interesting   difference   between   the   degree  of  identification  of  office  workers  as  opposed  to  manufacturing  workers  based  on  the   CSR   activities   carried   out   by   Egetæpper.   It   is   especially   office   workers   who   regard   CSR   in   relation  to  their  daily  work  in  ideological  terms  and  hence  identify  with  Egetæpper.    
  • 4.   Conclusions   Based  on  the  possibility  of  linking  the  fields  of  employer  branding  and  CSR  from  a  theoretical   perspective  coupled  with  the  findings  from  the  empirical  exploration,  we  can  conclude  that   the   potential   of   using   CSR   in   an   employer   branding   context   to   strengthen   organizations’   retention   ability   does   exist.   However,   the   retention   ability   depends   on   the   condition   that   employees  make  sense  of  CSR  as  a  constituting  value  in  the  organization,  which  presupposes   that  a  congruence  of  values  between  the  organization  and  the  employee  and  a  certain  degree   of  involvement  are  required.           Total  number  of  characters:  4327