February Webinar: "What's Next with Text"
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Lea Chatham, Director of Content at Solutionreach, discusses new features of texting within your PRM at Solutionreach.
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February Webinar: "What's Next with Text"
- 1. What’s Next With Text?
- 2. WHATS NEXT WITH TEXT ● Nearly 20 years in healthcare and healthcare IT ● 5 years marketing for 20-physician integrated health group ● Expert in practice management & practice marketing ● Recognized speaker and author ● Published in Physicians Practice, Medical Economics, PAHCOM Journal, HISTalk, HIMSS Media, and more Lea Chatham Content Marketing | Solutionreach
- 3. WHATS NEXT WITH TEXT Outdated Communication Methods Communication is changing. The way we maintain relationships is changing. Communication methods that were once considered personal and engaging can often be considered ● Invasive ● Outdated ● Ineffective
- 4. WHATS NEXT WITH TEXT www.pewglobal.org/2016/02/22/smartphone-ownership-and-internet-usage-continues-to-climb-in-emerging-economies/2-23-2016-10-31-58- am-2/ Do What Patients Are Doing
- 5. WHATS NEXT WITH TEXT What Does the Growth of Texting Mean for You and Your Practice?
- 6. WHATS NEXT WITH TEXT Don’t Be Ignored 90% of cell phone users ignore incoming phone calls.
- 7. WHATS NEXT WITH TEXT Don’t Be Intrusive
- 8. WHATS NEXT WITH TEXT Be Seen Quick math tells us that texts are almost 5 times more likely to be read.
- 9. WHATS NEXT WITH TEXT Get a Response Seconds vs. minutes. It’s almost poetic.
- 10. WHATS NEXT WITH TEXT Save Time Texting your patients takes less time than a phone call. A lot less.
- 11. WHATS NEXT WITH TEXT Save Time
- 12. WHATS NEXT WITH TEXT It’s What Patients Want Here’s the proof that texting is preferred in healthcare. But what should you text?
- 13. WHATS NEXT WITH TEXT What’s the Best Practice? Use Your Existing Phone Line To Send Texts It’s easy to implement. No need to port a landline number. No phone system to install. Connecting to your own landline works with your existing landline number. That way patients can text or call your office from 1 single number.
- 14. WHATS NEXT WITH TEXT And to… • Allow patients to easily initiate conversations • Prioritize and flag messages for responses • See a the full message history (for context)
- 15. WHATS NEXT WITH TEXT It Cuts Down on Phone Time and Cost. Significantly. Phone calls can cost a practice more than $6 a piece after you factor in staff wages. That’s crazy.
- 16. WHATS NEXT WITH TEXT Effective Patient Communication Begins with Having Conversations with Your Patients. Where they can communicate with you instantaneously
- 17. WHATS NEXT WITH TEXT INTRODUCTION • It opens up a new communication channel. • Patients can initiate the conversation. • Their interaction is unique to them. What do These Real Conversations Mean for Patients?
- 18. WHATS NEXT WITH TEXT • Messages can be prioritized for follow-up. • You can access full message history. • It’s easy to identify message senders. • You can streamline common tasks like reminders and recalls. What do Real Text Conversations Mean for Your Practice?
- 19. WHATS NEXT WITH TEXT Deliver Interactive Appointment Reminders Phone Text Email
- 20. WHATS NEXT WITH TEXT Yes, I will be there Creating the Perfect Appointment Reminder
- 21. WHATS NEXT WITH TEXT With Automated Recall Notices Re-engage Overdue Patients • Keep patients active • Customized recall schedules • Increased revenue
- 22. WHATS NEXT WITH TEXT
- 23. WHATS NEXT WITH TEXT moreinfo@solutionreach.com 801.876.5565 www.solutionreach.com Learn More