The document summarizes insights on bookings and cancellations across Europe, BENELUX countries and capital cities due to the COVID-19 pandemic. Key insights include: - Net bookings decreased gradually from January to February 2020 across Europe and took a steep decline in March. In March, cancellations exceeded bookings. - The BENELUX countries showed the maximum decline in net bookings in March, with the Netherlands declining the most. All capital cities showed over 115% decrease in net bookings from February to March. - All hotel chains showed over 175% decrease in net bookings from February to March, with some chains experiencing negative net bookings since January. The document then outlines discussions on

1. Partnership for a
#BetterTomorrow
Navigating the BENELUX Market
Thursday, 9 April 2020

2. 2
NAVIGATING THE BENELUX MARKET
Linda Vallner
Vice President
Business Development
Mark Haywood
Senior Vice President &
Head of Europe
Maarten Edelman
Associate Vice President &
Head of BENELUX
protel hotelsoftware RateGain RateGain
Annemarie Gubanski
Chief Executive
Officer
Taktikon Consultancy
Martijn Leenders
SVP of Distribution OYO Vacation
Homes / Managing Director Belvilla
Belvilla

3. 3
01 The Current Scenario
MARKET INSIGHTS FROM THE EUROPEAN & BENELUX
REGION
Insights on Bookings and Cancellations across Countries
Insights on Bookings and Cancellations across Cities
Insights on Bookings and Cancellations across Properties

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EUROPE
Net Bookings: DoD Comparison for Jan 20, Feb 20, Mar 20 & Apr 20
If we look at entire Europe, then the net bookings have decreased gradually from the month of Jan to Feb. However, cometh the
month of March and it takes a steep decline.
In March for few weeks the net bookings is negative which indicates that cancellations are more than bookings.
The intermediate dips that are being shown are weekends where the bookings are low.
Data from RateGain Research Labs

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The first cases of Corona were not registered in Europe till Feb 2020. As such the net bookings started dropping in Feb and in Mar it
was worst.
Those countries are amongst the worst affected where the cases of corona is higher. Italy – 129K cases; -62% and -133% drop in
Feb and Mar, Spain – 131K cases; -59% and -115% drop in Feb and Mar, Germany – 100K cases; -66% and -174% drop in Feb and
Mar, France - 93K cases; -66% and 174%% drop in Feb and Mar.
* Data from RateGain Research Labs. March data is till 31 March 2020
EUROPEAN COUNTRIES
Net Bookings: MoM Comparison for Jan 20, Feb 20 and Mar 20

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In terms of Net Bookings, we see the maximum decline in the month of March in BENELUX. Also, in March the no. of cancellations
is more than bookings.
In terms of Net Bookings, all three countries have shown decline since Jan onwards. Netherlands has shown the maximum decline
followed by Belgium and then Luxemburg.
BENELUX COUNTRIES
Net Bookings: MoM & YoY Comparison for Jan 20, Feb 20 and Mar 20
YOY COMPARISON: BENELUX: NET BOOKINGS MOM COMPARISON: COUNTRIES: NET BOOKINGS
24%
-48%
-171%
* Data from RateGain Research Labs. March data is till 31 March 2020

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BENELUX COUNTRY CAPITALS
Net Bookings: YoY and MoM Comparison for Jan 20, Feb 20 and Mar 20
YOY COMPARISON: CAPITALS: NET BOOKINGS MOM COMPARISON: COUNTRIES: NET BOOKINGS
In terms of Net Bookings, an YoY comparison shows that all cities have shown less bookings compared to last year since Jan
onwards. Amsterdam is the only exception that showed an increase in Jan but then almost double decline in Feb and Mar.
In terms of Net Bookings, MoM comparison shows that net bookings have decreased over Feb and Mar. In Mar for all cities the net
bookings is negative which means cancellations are more than bookings.
The dip in net bookings is more than -115% in Mar as compared to Feb across all capitals.
* Data from RateGain Research Labs. March data is till 31 March 2020

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All hotel chains have shown steep declines in the month of Feb and Mar in terms of net bookings. In Mar for all hotel chains the no
of cancellations is more than bookings.
The dip in net bookings is >-175% for all hotel chains in Mar compared to Feb across all brands.
The Netherlands based chain has shown negative net bookings since Jan. That indicates that cancellations were higher than
bookings since Jan onwards
BENELUX COUNTRIES
Net Bookings: MoM Comparison for Jan 20, Feb 20 and Mar 20
* Data from RateGain Research Labs. March data is till 31 March 2020

9. 9
02 The Way Ahead
How to Navigate the Uncharted Waters of COVID-19?
Discussion with the panelists on current situation, short term tactics, long term
strategy, demand discovery, social media strategy & many more

10. 10
Benelux market reaction to the crisis: Indies Vs. Groups
Belvilla in todays market
Short term tactics for customers and operations
Recommendations on partnership with technology providers and possible changes going forward
Impact on revenue strategy
Increased domestic travel and possible new opportunities and market segments
New demand discovery

11. 11
03 Question & Answers
POST YOUR QUESTIONS IN THE CHAT BOX.
Our Speakers Would Be Happy To
Answer Your Questions

12. 12
04
FOR ATTENDING THE WEBINAR
Thank You
For a recorded version of the webinar
please drop a note to
marketing@rategain.com
Co-Creating a #BetterTomorrow for the
Travel & Hospitality Industry
https://bettertomorrow.rategain.com