Yepafrica’s Questionnaire - questionnaires and results

Yepafrica’s Questionnaire
for all stakeholders
(in English and Dutch)
Created by Ralitsa Voronevska (internship student)
and Yepafrica’s Team
Research Project “Yeppiness”
September – November 2013

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Content:
1. Yepafrica’s Questionnaire for all stakeholders in English ..................4-19page
1.1. A General Questionnaire to be answered by all stakeholders..........6-10page
1.1.1. General Part I - Demographic Questions...........................................6-7page
1.1.2. General Part II - Questions related to Yepafrica’s Identity...............7-8page
1.1.3. General Part III - Questions related to the communication with
Yepafrica..............................................................................................9page
1.1.4. General Part IV - Questions related to the Public Relations and Marketing of
Yepafrica.........................................................................................9-10page
1.2. A specific questionnaire for each different stakeholder...............11-19page
1.2.1. Specific Questionnaire for People who are working for Yepafrica - Board
Members, Trainers/Coaches, Coordinators...................................11-13page
1.2.2. Specific Questionnaire for the Customer......................................14-15page
1.2.3. Specific Questionnaire for Unemployed Youth (Yeppers)...........16-17page
1.2.4. Specific Questionnaire for Entrepreneurs.....................................18-19page
2. Enquête Yepafrika's voor alle belanghebbenden in het
Nederlands........................................................................................20-37pagina
2.1. Een algemene vragenlijst die door alle aandeelhouders moet worden
ingevuld........................................................................................22-23pagina
2.1.1. Algemeen deel I - Demografische vragen....................................23-25pagina
2.1.2. Algemeen deel II - Vragen met betrekking tot de identiteit van
Yepafrica.......................................................................................23-25pagina
2.1.3. Algemeen deel III - Vragen met betrekking tot de communicatie met
Yepafrica............................................................................................25pagina
2.1.4. Algemeen deel IV - Vragen met betrekking tot de Public Relations en
marketing van Yepafrica...............................................................26-27pagina
2.2. A specific questionnaire for each different stakeholder...............27-35pagina
2.2.1. Specifieke vragenlijst voor personen die werken voor Yepafrica -
Bestuursleden, trainers/coaches, coördinatoren............................28-30pagina
2.2.2. Specifieke vragenlijst voor de klant..............................................31-33pagina
2.2.3. Specifieke vragenlijst voor werkloze jongeren (Yeppers)............34-35pagina
2.2.4. Specifieke vragenlijst voor ondernemers......................................36-37pagina

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3. Results and analysis............................................................................38-86page
3.1. General results from Yepаfrica’s Questionnaire for all of the groups of
stakeholders...................................................................................39-47page
3.2. A specific questionnaire for each different stakeholder................48-86page
3.2.1. General results from Yepafrica’s Questionnaire for the group of the Board
members, Trainers, Coaches, Coordinators...................................48-57page
3.2.2. General results from Yepafrica’s Questionnaire for the group of the
Customers......................................................................................58-63page
Unemployed Youth (Yeppers)......................................................64-76page
Entrepreneurs................................................................................77-86page

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in English

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Yepafrica's Questionnaire:
Dear stakeholders,
We are considering your feedback as a gift this is why we thank you in advance for filling in the
questionnaire. You need to answer all of the questions to move from one page to another. The
Questionnaire is structured as follows:
A General Questionnaire to be answered by all stakeholders:
General Part I - Demographic Questions
General Part II - Questions related to Yepafrica's Identity
General Part III - Questions related to the communication with Yepafrica
General Part IV - Questions related to the Public Relations and Marketing of Yepafrica
A specific questionnaire for each different stakeholder:
Members of the board in The Netherlands
Customers (Employees Sociale diensten)
Trainers/coaches/coordinators
Unemployed youth who followed the Yep workshop (Yeppers)
Entrepreneurs who followed the “Entrepreneurs for Africa” workshop
There are no right or wrong answers.
Thank you for your time.
Personal code or name:
Please, use the following free space to fill up a random personal code of 5 numbers (so you can be
anonymous) or your name.
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General Part I - Demographic Questions:
1. You are:
Please, choose one of the options.
 Male;
 Female.
2. To which of the following age groups do you belong?
 From 17 up to 28;
 Over 56.
3. We need you to specify the living area with which you are related to Yepafrica.
 The Netherlands;
 The Gambia, Africa;
 Both.
3.1. We need you to specify the living area with which you are related to Yepafrica.
 Dordrecht;
 Helmond;
 Schiedam;
 Vlaardingen;
 Maassluis;
 Den Bosch;
 Town in The Gambia;
 Other: ……………………………..
4. For how many years are you related to Yepafrica?
 < 1;
 1 - 2;
 2 – 3;
 3 – 4;
 4 – 5;
 > 5.

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5. You are related to Yepafrica as a:
 Member of the Board;
 Trainer/Coach/coordinator;
 Customer;
 Unemployed youth (Yepper);
 Entrepreneur.
General Part II - Yepafrica's Identity:
The following questions are related to Yepafrica's Identity and how you experience us.
1. What was your first impression about Yepafrica?
Please, fill in your answer in the free space.
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2. What does Yepafrica mean for you in your personal life?
Use the scale from 1 to 10.
Not Important at all - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Extremely Important
3. What were your expectations when you started the relationship with Yepafrica?
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4. Did your expectations about Yepafrica match reality?
Use the scale from 1 to 10.
Not at all - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Absolutely
5. Which of the following qualities you think are truly describing Yepafrica's identity?
You may choose more than one of the following options.
 Entrepreneurial
 Empowering
 Improving
 Life changing
 Flexible
 Spiritual
 Reliable
 Value-driven
 Compassionate
 Professional
 Ethical
 Social
 Other: …………………………………………………….
Please answer the following statements on a scale from 1 to 10:
The following statements are related to Yepafrica's Identity and how you experience us.
6. Yepafrica empowered me to be the change.
I Strongly Disagree - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - I Strongly Agree
7. Yepafrica is doing good in Africa and the Netherlands.
8. Yepafrica is a value-driven organization.
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9. I experience Yepafrica as a:
 Social Enterprise
 Welfare organization
 NGO
 Other: ……………………………………………

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General Part III - The communication with Yepafrica:
What is your overall impression about the communication with Yepafrica?
Please, rate the following statements on a scale from 1 to 10:
1. Yepafrica communicates to me in a professional manner.
2. Yepafrica acts in my best interest.
3. Yepafrica responds on a timely manner when I contact them.
4. I feel that Yepafrica takes all my questions seriously.
5. Yepafrica is well experienced and acts professional.
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6. Overall, what are the aspects in the communication with Yepafrica that can be improved?
Please answer in the free space.
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General Part IV - Public relations and Marketing of Yepafrica:
The following questions are about your needs with respect to communication. There are no
right or wrong answers.
1. How did you get in contact with Yepafrica?
You may choose more than one answer from the following options.
 Newspapers
 Internet
 Social networks
 Friends
 Other: ……………………………..

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2. How would you prefer to be informed about Yepafrica's activities?
You may choose more than one answer from the following options.
 Personal phone calls
 Yepafrica Newsletters
 E-mail correspondence
 Blog on a social network
 Articles on different topics
 Website
 Face to Face
 Other: ………………………………..
3. How often would you like to hear from us?
 Once a week
 Once a month
 When there is an event or other activities
 Only when there are big events and activities
 Other: ………………………………..
4. What role do you want to play in the future in the Public relations and Marketing of
Yepafrica? Please answer in the free space.
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5. I would like to continue this Questionnaire as a:
 Member of the Board;
 Trainer/Coach/coordinator;
 Customer Sociale Dienst;
 Unemployed youth (Yepper);
 Entrepreneur.

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Specific Questionnaire for People who are working for Yepafrica - Board Members,
Trainers/Coaches, Coordinators.
The following contains statements that are related to how you experience working for
Yepafrica. There are no right or wrong answers.
Please, rate the following statements:
1. I enjoy working for Yepafrica.
Please, when answering use the scale from 1 to 10.
2. My work for Yepafrica adds value to my life.
3. My tasks are well communicated.
4. In my role for Yepafrica I feel that I am an important factor for the success of Yepafrica.
I Strongly Disagree - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - -I Strongly Agree
5. I enjoy showing in public that I am part of Yepafrica.
6. Yepafrica gives me much more than I expected.
7. I use my personal relationships to promote Yepafrica.
8. Yepafrica is using all the experience that I have.

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9. I would like to contribute more to the success of Yepafrica.
The following statements are about how Yepafrica values your work.
1. I am receiving feedback about my work on a regular basis.
2. I know exactly what Yepafrica expects from me.
3. Yepafrica is open for my suggestions.
4. I feel appreciated by Yepafrica for the work I do.
5. Yepafrica inspires me to improve my work.
6. Yepafrica is an important part of my life.
7. The leaders of Yepafrica are inspiring and supportive.

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8. What would you like to change in the Yepafrica organization?
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Specific Questionnaire for the Customer:
The following questionnaire contains a list of questions and statements for the employees of
the Social Dienst we are working with. There is no right or wrong answer.
1. Overall, how do you score your experience with Yepafrica?
Extremely Unsatisfied - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Extremely Satisfied
2. How do you value the overall results of the Yepafrica Workshop?
 Exceptional
 Good
 Poor
3. Which of the following statements made you choose for Yepafrica?
You may choose more than one from the following options.
 Professional people.
 It’s inspirational.
 Empowerment is important.
 The price.
 It empowers unemployed youth.
 Unique product.
 Best quality.
 Just what I need.
 Organization with a heart.
 Nice people.
 I’m not sure.
 Other: ………………………………
Please, rate the following questions and statements:
4. Are you satisfied with the quality of the Coaches?
Extremely Unsatisfied- - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Extremely Satisfied
5. Are you satisfied with how Youth Empowerment works for the motivation of youth?

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6. Are you satisfied with your involvement in The Yepafrica program?
7. Are you satisfied with the way Yepafrica communicates about the progress of the
participants?
8. Are you satisfied with The Yepafrica management?
9. Would you recommend Yepafrica's Workshop to others?
Never again- - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Absolutely
10. Are there other products that you expect from Yepafrica? Can you give us an example?
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11. Do you have suggestions about how we can improve the program?
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12. Will you buy Yepafrica’s Workshop again?
Never again - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Absolutely

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Specific Questionnaire for Unemployed Youth (Yeppers):
The following questionnaire contains a list of questions related to the Workshop that you
have followed at Yepafrica - "Empowerment and the Art of Entrepreneurship Workshop".
There is no right or wrong answer.
1. Are you currently employed?
You may choose one of the following options.
 Yes
 No
2. Are you in school at the moment?
 Yes
 No
3. Are you still receiving a social contribution from the Sociale Dienst?
 Yes
 No
4. What influenced you the most in The Yepafrica Workshop?
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5. The Yepafrica Workshop made me stronger and because of that I have more faith in the
future.
6. The Yepafrica Coaches pushed me in the right direction.
Never - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Absolutely
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7. Are you now more self-confident because of the Workshop?
 Yes
 No
 I Don’t know
8. Overall, how do you value the Yepafrica Workshop that you have followed?
Extremely Unsatisfied - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Extremely Satisfied
9. Would you recommend Yepafrica's Workshop to others?
Never - - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Absolutely
10. What can we improve in the workshop?
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Specific Questionnaire for Entrepreneurs:
The following questions and statements are about the "Entrepreneurs for Africa
Workshop" you attended in The Gambia. There is no right or wrong answer.
1. How did you hear about this Workshop?
You may choose more than one from the following options.
 Newspapers
 Internet
 Social networks
 Friends
2. The workshop match all my expectations.
3. The workshop motivated me to do more for Yepafrica.
4. The program was inspiring and professional.
5. The Workshop empowered me to do things differently.
6. I was well informed about the Workshop by Yepafrica before we left to The
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7. How would you score the hotel accommodation and the food during the
Workshop?
Extremely Unsatisfying- - - 1- - 2- - 3- - 4- - 5- - 6- - 7- - 8- - 9- - 10 - - - Extremely
Satisfying
8. Would you recommend this Workshop to others?
 Yes
 No
 I Don’t know
9. What are your suggestions to improve the program?
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10. Please, let us know, what role you would like to play for Yepafrica?
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in Dutch

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Enquête over Yepafrica
Geachte relatie,
We waarderen uw feedback. Daarom willen we u bij voorbaat bedanken voor uw deelname aan
deze enquête. Om naar de volgende pagina te kunnen gaan, dient u alle vragen in te vullen. De
enquête is als volgt opgezet:
Een algemene vragenlijst die door alle aandeelhouders moet worden ingevuld:
Algemeen deel I - Demografische vragen
Algemeen deel II - Vragen met betrekking tot de identiteit van Yepafrica
Algemeen deel III - Vragen met betrekking tot de communicatie met Yepafrica
Algemeen deel IV - Vragen met betrekking tot de Public Relations en marketing van Yepafrica
Een specifieke vragenlijst voor elke relatie:
Bestuursleden in Nederland
Klanten (medewerkers van de Sociale dienst)
Trainers/coaches/coördinatoren
Werkloze jongeren die de workshop van Yep volgden (Yeppers)
Ondernemers die deelnamen aan de workshop "Ondernemers voor Afrika"
Er zijn geen goede of foute antwoorden.
Dank u wel voor uw tijd.
Persoonlijke code en naam
Vul in het onderstaande veld een willekeurige persoonlijke code in, bestaande uit 5 cijfers,
zodat u de vragenlijst anoniem kunt invullen. U kunt er ook voor kiezen om uw naam in te
vullen.
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Algemeen deel I - Demografische vragen:
1. U bent een:
Kies één van de opties in de vervolgkeuzelijst.
 Man
 Vrouw
2. Tot welk van de volgende leeftijdsgroepen behoort u?
 17 tot 28 jaar
 29 tot 40 jaar
 41 tot 50 jaar
 51 tot 55 jaar
 Ouder dan 56 jaar
3. In welke regio woont u en hebt u een relatie met Yepafrica?
 Nederland
 Gambia, Afrika
 Beide
3.1. In welke stad woont u en hebt u een relatie met Yepafrica?
 Dordrecht
 Helmond
 Schiedam
 Vlaardingen
 Maassluis
 Den Bosch
 Stad in Gambia
 Anders: ……………………………..
4. Hoeveel jaar hebt u al contact met Yepafrica?
 < 1
 1 - 2
 2 - 3
 3 - 4
 4 - 5
 > 5

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5. In wat voor betrekking staat u met Yepafrica?
 Bestuurslid
 Trainer/coach/coördinator
 Klant
 Werkloze jongere (Yepper)
 Ondernemer
Algemeen deel II - De identiteit van Yepafrica
De volgende vragen hebben betrekking op de identiteit van Yepafrica en op uw ervaring
met ons.
1. Wat was uw eerste indruk van Yepafrica?
Vul hieronder uw antwoord in.
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2. Wat betekent Yepafrica voor uw persoonlijke leven?
Geef een antwoord op de schaal van 1 t/m 10.
Helemaal niet belangrijk - - - - - - - - - - - - - - - - - - - - - - - - - - - Zeer belangrijk
3. Welke verwachtingen had u toen u een relatie met Yepafrica aanging?
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4. Werd aan uw verwachtingen over Yepafrica voldaan?
Helemaal niet- - - - - - - - - - - - - - - - - - - - - - - - - - - - Absoluut
5. Welk(e) van de volgende opties beschrijven volgens u echt de identiteit van Yepafrica?
U kunt meer dan één optie selecteren.
 Ondernemend
 Doelgericht
 Empowering
 Levens veranderend
 Flexibel
 Spiritueel
 Betrouwbaar
 Waardegedreven
 Meedogend
 Professioneel
 Ethisch
 Sociaal
 Anders: …………………………………………………….
Beantwoord de volgende stellingen op een schaal van 1 t/m 10:
De volgende stellingen hebben betrekking op de identiteit van Yepafrica en op uw ervaring met
ons.
6. Yepafrica heeft mij empowered om zelf de verandering te zijn.
Sterk mee oneens - - - - - - - - - - - - - - - - - - - - - - - - - - - - --Sterk mee eens
7. Yepafrica doet goed in Afrika én in Nederland.
8. Yepafrica wordt gedreven door waarden.
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9. Ik ervaar Yepafrica als een...
 Maatschappelijke onderneming
 Welzijnsorganisatie
 NGO
 Anders: ……………………………………………
Algemeen deel III - De communicatie met Yepafrica
Wat is uw totaalindruk van de communicatie met Yepafrica?
Beantwoord de volgende stellingen op een schaal van 1 t/m 10:
1. Yepafrica communiceert op een professionele wijze met me.
2. Yepafrica handelt in mijn beste belang.
3. Yepafrica reageert tijdig wanneer ik contact opneem.
4. Ik ervaar dat Yepafrica mijn vragen serieus neemt.
5. Yepafrica heeft veel ervaring en handelt professioneel.
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6. Welke aspecten in de communicatie van Yepafrica kunnen volgens u verbeterd
worden?
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Algemeen deel IV - Public Relations en marketing van Yepafrica:
De volgende vragen gaan over uw behoeften ten aanzien van de communicatie. Er zijn
geen goede of foute antwoorden.
1. Hoe bent u in contact gekomen met Yepafrica?
 Uit de krant
 Via internet
 Via sociale netwerken
 Via vrienden
 Anders: ……………………………..
2. Hoe wilt u op de hoogte gebracht worden over de activiteiten van Yepafrica?
 Via persoonlijke telefoongesprekken
 Via de nieuwsbrieven van Yepafrica
 Per e-mail
 Via een blogbericht op een sociaal netwerk
 Via artikelen over verschillende onderwerpen
 Via de website
 In een persoonlijk gesprek
 Anders: ………………………………..
3. Hoe vaak wilt u van ons horen?
 Eens per week
 Eens per maand
 Tijdens een evenement of tijdens andere activiteiten
 Alleen tijdens grote evenementen en activiteiten
 Anders: ………………………………..

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4. Welke rol wilt u in de toekomst spelen op het gebied van de PR en marketing van
Yepafrica?
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5. Ik wil deze enquête verder invullen als:
 Bestuurslid
 Trainer/coach/coördinator
 Klant (Sociale dienst)
 Werkloze jongere (Yepper)
 Ondernemer

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Specifieke vragenlijst voor personen die werken voor Yepafrica - Bestuursleden,
trainers/coaches, coördinatoren.
Hieronder staan een aantal stellingen die betrekking hebben op hoe u het werken voor
Yepafrica ervaart. Er zijn geen goede of foute antwoorden.
Beantwoord a.u.b. de volgende stellingen:
1. Ik vind het fijn om voor Yepafrica te werken.
2. Mijn werk voor Yepafrica heeft meerwaarde in mijn leven.
3. Mijn taken worden duidelijk gecommuniceerd.
4. Ik ervaar in mijn werk voor Yepafrica dat ik een belangrijke bijdrage lever aan het succes
van Yepafrica.
5. Ik geniet ervan om anderen te laten zien dat ik deel uitmaak van Yepafrica.
6. Yepafrica biedt me veel meer dan ik verwachtte.
7. Ik gebruik mijn persoonlijke relaties om Yepafrica te promoten.

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8. Yepafrica benut al mijn ervaring.
9. Ik wil een grotere bijdrage leveren aan het succes van Yepafrica.
De volgende stellingen gaan over hoe Yepafrica uw werk waardeert.
Beantwoord a.u.b. de volgende stellingen:
1. Ik ontvang regelmatig feedback over mijn werk.
2. Ik weet precies wat Yepafrica van mij verwacht.
3. Yepafrica staat open voor mijn suggesties.
4. Ik voel me door Yepafrica gewaardeerd voor wat ik doe.
5. Yepafrica inspireert me om mijn werk te verbeteren.
6. Yepafrica is een belangrijk onderdeel van mijn leven.

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7. De leidinggevenden van Yepafrica zijn inspirerend en ondersteunend.
8. Wat zou u willen veranderen bij Yepafrica?
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Specifieke vragenlijst voor de klant:
De volgende vragenlijst bevat een lijst met vragen en stellingen voor de medewerkers van
de Sociale diensten met wie we samenwerken. Er zijn geen goede of foute antwoorden.
1. Hoe waardeert u uw ervaring met Yepafrica?
Ik ben helemaal niet tevreden - - - - - - - - - - - - - - - - - - - - - - - - - - - - Ik ben enorm tevreden
2. Hoe waardeert u de totale resultaten van de workshop van Yepafrica?
 Uitstekend
 Goed
 Slecht
3. Waarom koos u voor Yepafrica?
 De medewerkers zijn professioneel.
 De organisatie inspireert me.
 Empowerment is belangrijk.
 De prijs.
 De organisatie helpt werklozen aan het werk.
 De organisatie heeft een uniek product.
 De kwaliteit is hoog.
 Dit was precies wat ik nodig heb.
 De organisatie heeft een hart.
 Er werken leuke mensen.
 Ik weet het niet.
 Anders: ………………………………
Beantwoord de volgende vragen en stellingen:
4. Bent u tevreden over de kwaliteit van de coaches?
5. Bent u tevreden over hoe de empowerment bij jongeren werkt voor de motivatie van
jongeren?

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6. Bent u tevreden over uw betrokkenheid bij het programma van Yepafrica?
7. Bent u tevreden over de manier waarop Yepafrica de ontwikkeling van de deelnemers
communiceert?
8. Bent u tevreden over het management van Yepafrica?
_____________________________________________________________________________
9. Zou u de workshop van Yepafrica aan anderen aanbevelen?
Nooit meer- - - - - - - - - - - - - - - - - - - - - - - - - - - - Absoluut
10. Verwacht u nog andere producten van Yepafrica? Kunt u een voorbeeld noemen?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
11. Hebt u suggesties over hoe we het programma kunnen verbeteren?
_____________________________________________________________________________
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12. Zou u nogmaals betalen voor een workshop van Yepafrica?
Nooit meer- - - - - - - - - - - - - - - - - - - - - - - - - - - - Absoluut

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Specifieke vragenlijst voor werkloze jongeren (Yeppers):
De volgende vragenlijst bevat een lijst met vragen over de workshop "Empowerment en de
kunst van het ondernemen" die je hebt gevolgd bij Yepafrica. Er zijn geen goede of foute
antwoorden.
1. Heb je op dit moment een baan?
Kies één van de volgende opties in de vervolgkeuzelijst:
 Ja
 Nee
2. Ga je op dit moment naar school?
 Ja
 Nee
3. Ontvang je nog steeds een bijdrage van de Sociale dienst?
 Ja
 Nee
4. Wat beïnvloedde je het meest tijdens de workshop van Yepafrica?
Vul hieronder je antwoord in.
______________________________________________________________________________
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______________________________________________________________________________
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Beantwoord de volgende stellingen:
5. Ik ben door de workshop van Yepafrica sterker geworden. Daardoor heb ik meer
vertrouwen in de toekomst.

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6. De coaches van Yepafrica hebben me een duwtje in de juiste richting gegeven.
Nooit- - - - - - - - - - - - - - - - - - - - - - - - - - - - Absoluut
7. Heb je meer zelfvertrouwen gekregen dankzij de workshop?
 Ja
 Nee
 Weet ik niet
8. Hoe waardeer je de workshop van Yepafrica die je hebt gevolgd?
9. Zou je de workshop van Yepafrica aan anderen aanbevelen?
Nooit- - - - - - - - - - - - - - - - - - - - - - - - - - - - Absoluut
10. Hoe kunnen we de workshop verbeteren?
Vul hieronder je antwoord in.
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Specifieke vragenlijst voor ondernemers:
De volgende vragen en stellingen gaan over de workshop "Ondernemers voor
Afrika" waaraan u in Gambia deelnam. Er zijn geen goede of foute antwoorden.
1. Hoe hoorde u over deze workshop?
 Uit de krant
 Via internet
 Via sociale netwerken
 Via vrienden
Beantwoord de volgende stellingen:
2. Deze workshop voldeed aan al mijn verwachtingen.
3. Deze workshop motiveerde me om meer te doen voor Yepafrica.
4. Dit programma was inspirerend en professioneel.
5. Deze workshop stimuleerde me om dingen anders te doen.
6. Ik werd door Yepafrica goed over de workshop geïnformeerd voor we naar
Gambia vertrokken.
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7. Hoe beoordeelt u het hotel en het eten tijdens de workshop?
Ik ben helemaal niet tevreden - - - - - - - - - - - - - - - - - - - - - - - - - Ik ben enorm tevreden
8. Zou u deze workshop aan anderen aanbevelen?
 Ja
 Nee
 Weet ik niet
9. Hebt u suggesties om het programma te verbeteren?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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10. Welke rol zou u willen spelen voor Yepafrica?
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Results and Analysis

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General results from Yepаfrica’s Questionnaire for all of the groups of stakeholders:
General Part 1:
3.1. We need you to specify the living area with which you are related to Yepаfrica.
4. For how many years are you related to Yepаfrica?
Male - 30
54%
Female - 26
46%
1. You are:
39%
22%
18%
7%
14%
From 17 up to 28 - 22 people
Over 56 - 8 people
2. To which of the following age groups do you belong?:
59%
34%
7%
The Netherlands, Europe - 33 people
The Gambia, Africa - 19 people
Both - 4 people
3. We need you to specify the living area with which you are related to Yepаfrica.
13%
11%
5%
7%
34%
25%
5% Dordrecht - 7 people
Helmond - 6 people
Schiedam - 3 people
Den Bosch - 4 people
Town in the Gambia - 19 people
Other - 14 people
More than one living area - 2
25%
23%
11%
11%
19%
11%
<1 - 14 people
From 1 to 2 - 13 people
>5 - 6 people

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5. You are related to Yepаfrica as a:
General Part 2:
1. What was your first impression about Yepаfrica?
1. Inspiring, inspired, concerned;
2. Ideological / gooders;
3. Positive club, idealistic;
4. Nice initiative;
5. Professional organization empowering young people to be self-entrepreneurial and to
build and take responsibility for their own future where eventually the whole community
benefits and what inspires others to also take responsibility for the welfare of themselves
and others.
6. Involvement, practical, useful, meaningful, impressive results.
7. Warm, strong, never giving up on your dreams.
8. An organization with passionate board members with a passion for the youth in The
Gambia.
9. Enthusiastic, sincere, innovative.
10. Positive. Very interesting to take note of the situation of young people with potential, but
knowledge without experience / financial capability to start as an entrepreneur in "The
Gambia" / Africa and addressing YEP.
11. Organization with a passion for young people and passion for purity.
12. Passionate group of people. With heart and soul to the work they do they make the world
a little better.
13. I was immediately hit by motto: "Creating Something out of nothing".
14. Going out to pick anything and make something out of it. It teaches me in life nothing is
impossible, the only way is to do it. If you do it or take action you will never know how
you can do it or make it in life!
15. They helped me to better change and reliance my potentials: to act in my direction rather
than at the direction of others.
16. The way they move the youth of The Gambia from the level they are to another level in
life.
17. International organization communicated social and economic development.
Empowerment and youth. Cooperation between The Netherlands and The Gambia and
between Europe and Africa. Fair model for development and existence.
18. Has the ability to transform the lives of young people. Provide education to those in need
to a professional level. Provide entrepreneurship values to youth.
5%
18%
7%
23%
47%
Board members - 3
Trainers/Coaches/Coordinators -
10
Customers - 4
Entrepreneurs - 13

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19. My first impression about Yepаfrica is the way they are doing things and thinking, it's
different from other groups in The Gambia. They stand for the youth empowerment.
20. Empowering the youth to serve the world and make a change for the new generation.
3. What were your expectations when you started the relationship with Yepаfrica?
1. Hoping to work as a trainer for YEP, for Africa.
2. Fun, open minded.
3. Change, a real contribution, support for those who need it.
4. Getting to know the workshop and to be able to apply in Helmond training so I can assist
in projects in The Gambia.
5. Great. Thought to be dealing with an organization with potential and a very strong
program and objectives.
6. I had the expectation that at least half of our participating customers would have found a
paid job / training within a period of six months and by this assistance they would be
independent.
7. Collaborate, learn, work hard, have fun, experience new culture.
8. Expectations are: Most respected organization for Youth Empowerment in Africa and
The Netherlands.
9. Organization with daring, innovative, inspiring and different. Above all things is the
human contact.
10. This / our approach was not very successful, on one hand by the economic slump and
therewith fewer companies wishing to sponsor, as well because it was not entirely on the
line of which Paul Engelsman envisioned.
11. Coaching programs in The Gambia contribute to spread Yepаfrica's concept in Africa.
They are actively involved in what is occurring inside Yepаfrica: new initiatives, think
along on the content of programs with it.
12. To be involved in a strong and powerful movement / organization that really makes a
difference in the world of empowerment, youth and countering poverty.
13. Helping in the sustainable development of both the target group and Yep as myself.
14. That I am going to be successful in the future.
15. Was to have a good life and to an entrepreneur to help my family and my country.
16. To be a well and fully empowered young gambian youth.
17. To help me reach my dreams.
18. Participate in the development of Gambia. Coach and Empower young people.
International cooperation. Local and international network. Have a useful and enjoyable
time.
2. What does Yepafrica mean for your
personal life?
Average rate 7.00
Most popular answer 7.00
Frequency Percentage
Valid 1.00 2 3.6%
2.00 1 1.8%
3.00 3 5.4%
5.00 2 3.6%
6.00 7 12.5%
7.00 20 35.7%
8.00 13 23.2%
9.00 4 7.1%
10.00 4 7.1%

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19. The youth recruit for Yepаfrica be transform into a social asset.
20. Changing my life more than I was and custom and cultural exchange within my fellow
yeppers.
5. Which of the following qualities you think are truly describing Yepаfrica's identity?
General results for all of the groups of stakeholders– top 5:
1. Empowering - 48
2. Entrepreneurial - 38
3. Life changing - 35
4. Social - 23
5. Improving – 20
Valid 1.00 2 3.6%
2.00 1 1.8%
3.00 3 5.4%
4.00 3 5.4%
5.00 8 14.3%
6.00 7 12.5%
7.00 8 14.3%
8.00 12 21.4%
9.00 6 10.7%
10.00 6 10.7%
4. Did your expectations about Yepаfrica
match reality?
Average rate 7.00
Valid 1.00 1 1.8%
2.00 2 3.6%
3.00 2 3.6%
4.00 2 3.6%
5.00 8 14.3%
6.00 7 12.5%
7.00 12 21.4%
8.00 10 17.9%
9.00 5 8.9%
10.00 7 12.5%
6. Yepаfrica empowered me to be the
change.
Average rate 7.00
Valid 2.00 1 1.8%
3.00 1 1.8%
4.00 3 5.4%
5.00 6 10.7%
6.00 3 5.4%
7.00 8 14.3%
8.00 17 30.4%
9.00 10 17.9%
10.00 7 12.5%
7. Yepаfrica is doing good in Africa and
the Netherlands.
Average rate 8.00

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General Part 3:
0 2 4 6 8 10 12 14 16 18 20
Yepper
Charity organization /Foundation for Empowerment
Enterprise/Foundation for Empowerment
Social Enterprise/NGO
Enterprise for Empowerment
Enterprise/Foundation for Empowerment
Welfare organization
NGO
Charity organization
Enterprise
Social Enterprise
Foundation for Empowerment
9. I experience Yepаfrica as a:
Valid 2.00 1 1.8%
3.00 2 3.6%
4.00 1 1.8%
5.00 4 7.1%
6.00 5 8.9%
7.00 14 25.0%
8.00 12 21.4%
9.00 10 17.9%
10.00 7 12.5%
8. Yepаfrica is a value-driven organization.
Average rate 8.00
Valid 2.00 4 7.1%
3.00 1 1.8%
4.00 5 8.9%
5.00 8 14.3%
6.00 7 12.5%
7.00 16 28.6%
8.00 9 16.1%
9.00 4 7.1%
10.00 2 3.6%
1. Yepаfrica communicates to me in a
professional manner.
Average rate 7.00

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6. Overall, what are the aspects in the communication with Yepafrica that can be
improved?
1. Inform everyone more and simultaneously. Now seems that kind of an arbitrariness is
settled. Newsletter might be an idea.
2. Keeping entrepreneurs and coaches aware (doesn’t mean the trainers), there is still a lot to
improve, depending on their own initiative, you stay involved, but for a foundation /
Valid 1.00 1 1.8%
2.00 3 5.4%
3.00 2 3.6%
4.00 4 7.1%
5.00 7 12.5%
6.00 11 19.6%
7.00 12 21.4%
8.00 11 19.6%
9.00 3 5.4%
10.00 2 3.6%
Average rate 6.50
Valid 2.00 1 1.8%
3.00 2 3.6%
4.00 1 1.8%
5.00 4 7.1%
6.00 11 19.6%
7.00 14 25.0%
8.00 12 21.4%
9.00 5 8.9%
10.00 6 10.7%
3. Yepafrica responds on a timely
manner when I contact them.
Average rate 7.00
4. I feel that Yepafrica takes all my
questions seriously.
Average rate 7.00
Valid 2.00 3 5.4%
4.00 3 5.4%
5.00 7 12.5%
6.00 10 17.9%
7.00 14 25.0%
8.00 10 17.9%
9.00 5 8.9%
10.00 4 7.1%
Valid 2.00 4 7.1%
4.00 3 5.4%
5.00 7 12.5%
6.00 7 12.5%
7.00 14 25.0%
8.00 11 19.6%
9.00 7 12.5%
10.00 3 5.4%
5. Yepafrica is well experienced and acts
professional.
Average rate 7.00

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enterprise as Yepafrica is it is also important for a long time to tie people to the
organization and that happened in my idea insufficiently.
3. More information on the programs in the Netherlands and the results.
4. I find them when the people want to learn things and set a good example and it is not given
always because of the negative behavior and late arrival and there is nothing to do with
people tolerating the received huge opportunities that are given to them.
5. The communication proceeded as good. Yep coaches are easily accessible and if they can’t
answer a call immediately you will be called back within a short period or mailed. Also the
updates through dropbox and the classroom activities after the refresher days were fine. I
would like to see the Yep coach and participation coach more conjoint in a plan that would
pull youth. This came rather late in motion (also had to deal with all of young people in one
contact towards Yep, I suspect). At the same time I think the expectations outlined in the
presentation of the route was to be too roseate.
6. Communications for me must be brighter, clearly pointed in a few words what something is
about - mail and written communication. I also think that the power of a message is often in
the repetition - for example, every afternoon giving back one or more email reminders to
the youth works very well."
7. Promises.
8. The marketing and PR and we need to respond in 24 hours on each question and email.
9. Would like to see a historical overview of Yepafrica and both the approach in The Gambia
and in NL. The yearly data basis, persons ("learners" and bodies such as the Begeleidings
Cie in The Gambia and the institutes / municipalities in NL. Furthermore, to get an idea of
the short-term plans.
10. For the coaches / trainers: regular information new initiatives on progress of those
initiatives, Yeppers, the evolution of the activities, new directions Yep strikes: in a
newsletter. For the entrepreneurs: frequent information about state of affairs, new twists,
evolution. Through frequent communication: involvement maintain.
11. Communication need to align better in the reference of the framework of the reader / client.
12. Timely communication in regards to the arriving appointments / new coach weeks and
gatherings. More focus on the individual.
13. Suggestion: regular newsletters, which a record of (and about) the new Yeppers and
furthermore the entrepreneurs 'short' report about the themes in the workshops.
14. Website.
15. Communicating directly through the email and not changing decisions; for the most
sensitive issues we may need the telephone call.
16. Indeed Yepafrica is doing good in communication but still needs to improve in a more
professional manner on a timely manner when addressing issue regarding yeppers and other
stakeholders.
17. A system in communication such someone to be responsible for all necessary important
communication.
18. Communication with partners.
19. Allowing us to choose the Coaches and programs together with Entrepreneurs we want
them to bring for us. And also take decisions and allow our opinions in decision making.
20. Strong communication line between the Yep Board in Holland and the Board in The
Gambia. There is a need to have someone also involved more just like Paul.

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General Part 4:
More than one source Frequency Percentage
Email correspondence 22 21.15%
Yepafrica Newsletters 20 19.23%
Personal phone calls 20 19.23%
Face to Face 15 14.42%
Website 11 10.58%
Blog on a social network 8 7.7%
Articles on different topics 7 6.73%
Youth group (Other) 1 0.96%
Valid Once a week 13 23.2%
Once a month 23 41.1%
When there is an event or other activities 6 10.7%
Only when there are big events and activities 6 10.7%
Other 4 7.1%
More than one choice 4 7.1%
Yepafrica?
1. As a trainer.
2. I have been a board member with the portfolio for PR and marketing.
3. Taking care of clear briefings.
4. Perform well in the workshops itself. As a coach or coordinator.
5. Help with new ideas.
Valid Social networks 8 14.3%
Friends 25 44.6%
Other 21 37.5%
More than one source 2 3.6%
Valid Personal phone calls 3 5.4%
E-mail correspondence 9 16.1%
Website 1 1.8%
Face to Face 1 1.8%
More than one source 33 58.9%

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6. Involvement in PR and marketing, setting up the learning center.
7. Brainstorming, defined tasks within my capabilities.
8. I would like to fulfill a role as a networker and conceptual input in a long term.
9. Leadership role on how to improve and manage the people.
10. Spreading the concept of Yepafrica in youth empowerment forums, also meeting people
who stand for youth matter. Relating their minds to put attention on youth empowerment.
11. I would like to be a sales agent in selling the name of Yepafrica to the world at large.
12. To meet youth groups, unemployed and individual entrepreneurs to inform and influence
them about Yepafrica, it purpose and activities they render.
13. Training and coaching young people and become a professional accountant.
14. I will do my best to give clear information to the people who are nearly interested in Yep.
15. My music shows, Radio interviews and social medias.
16. Local and international communication, and image and concept - development.
17. Whenever necessary, I can support but may not take PR and Marketing roles.
18. I want to be an active member in all aspects that my speciality hits in. I also want an equal
share responsibility that I can relate into working as a volunteer or employed member of the
organization.
19. An employed yepper and serve YEP in the best interest of the community of Yepafrica at
large.
20. To serve as an entrepreneur.

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General results from Yepafrica’s Questionnaire for the group of the Board members,
Trainers, Coaches, Coordinators:
General Part 1:
Male - 5 people
38%
Famale - 8
people
62%
1. You are:
31%
23%
31%
15%
Over 56 - 2 people
92%
8%
The Netherlands, Europe - 12 people
Both - The Netherlands, Europe and
The Gambia, Africa - 1 person
23%
8%
8%38%
23%
Dordrecht - 3 people
Schiedam - 1 person
Den Bosch - 1 person
Other - 5 people
More than one choice - 3 people
3.1. We need you to specify the living area with which you are related to

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General Part 2:
1. Inspiring, inspired, concerned.
2. Wow I want to have anything to do with the objective of the organization, it touches me so
deeply. That feeling is not gone, creating from nothing, growing people, where they are now, but
certainly later still I have much to find and to see in that beautiful process.
3. Warm open organization.
4. Drive, enthusiasm, a heart, safe, proud to assume part.
5. Involvement, practical, useful, meaningful, useful, impressive results.
6. Dynamic, in the lives of young people, encouraging from the right philosophy and approach /
approach change.
7. Organization with a passion for young people and passion for purity.
8. Passionate group of people. With heart and soul to the work they do they make the world a
little better.
9. A project with a very big potential that is supported by knowledgeable and enthusiastic
people.
10. I was immediately hit by motto: "Creating Something out of nothing".
11. Professional organization deployment on the empowering young people to be self-
entrepreneurial and to build and take responsibility for their own future where eventually the
whole community benefits and what inspires others to also take responsibility for the welfare of
themselves and others.
12. Organization with lots of possibilities.
13. Wow.
1. Hoping to Africa to work as a trainer for YEP.
2. I had no expectations, it is always about people, click it or not, I am, however, received very
warm.
16%
23%
8%15%
23%
15%
Less than 1 - 2 people
From 2 to 3 - 1 person
From more than 5 - 2 people
2. What does Yepafrica mean for your
personal life?
Average rate 8.00
Valid 7.00 5 38.5%
8.00 6 46.2%
9.00 1 7.7%
10.00 1 7.7%

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3. Here I can and I do want to be connected.
4. Collaborate. Learn, work hard, have fun, have new cultural experiences.
5. To take the aspects within each other/together.
6. Coaching programs in The Gambia contribute to spread Yepafrica's concept in Africa. They
are actively involved in what is occurring inside Yepafrica: new initiatives, think along on the
content of programs with it.
7. I wanted to cooperate with or for Yep. Wanted to be part of Yep.
8. To be involved in a strong and powerful movement / organization that really makes a
difference in the world of empowerment, youth and countering poverty.
9. Helping in the sustainable development of both the target group and Yep as myself.
10. No, open and yet expecting.
11. With my knowledge and experience as a marketer and entrepreneur, I was hoping to set up
and to give a better (as knowledge sharing) to the youth in Africa by supporting Yepafrica in the
field of marketing.
12. Expectations are: Most respected organization for Youth Empowerment in Africa and The
Netherlands.
13. Organization with daring, innovative, inspiring and different. Above all things is the human
contact.
4. Did your expectations about Yepafrica
match reality?
Average rate 8.00
1. Empowering – 13
2. Entrepreneurial – 11
3. Life changing – 7
4. Value–driven – 6 Yellow – Match with the general top 5 ; Green – Specific for the group
6. Yepafrica empowered me to be the
change.
Average rate 7.00
Most popular answer 6.00;
8.00
Valid 3.00 1 7.7%
7.00 4 30.8%
8.00 3 23.1%
9.00 3 23.1%
10.00 2 15.4%
Valid 5.00 1 7.7%
6.00 4 30.8%
7.00 3 23.1%
8.00 4 30.8%
9.00 1 7.7%
7. Yepafrica is doing good in Africa and
the Netherlands.
Average rate 9.00
Valid 7.00 1 7.7%
8.00 3 23.1%
9.00 6 46.2%
10.00 3 23.1%

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General Part 3:
0 1 2 3 4 5 6
Welfare organization
Organization for Empowerment
Enterprise for Empowerment
Enterprise/ Foundation for Empowerment
Enterprise
Foundation for Empowerment
8. Yepafrica is a value-driven
organization.
Average rate 9.00
Valid 7.00 3 23.1%
8.00 3 23.1%
9.00 5 38.5%
10.00 2 15.4%
1. Yepafrica communicates to me in a
professional manner.
Average rate 6.00
Valid 3.00 1 7.7%
4.00 1 7.7%
5.00 3 23.1%
6.00 2 15.4%
7.00 4 30.8%
8.00 2 15.4%
Valid 3.00 1 7.%7
5.00 1 7.7%
6.00 2 15.4%
7.00 3 23.1%
8.00 4 30.8%
9.00 2 15.4%
Average rate 7.00
Valid 5.00 2 15.4%
6.00 1 7.7%
7.00 3 23.1%
8.00 3 23.1%
9.00 3 23.1%
10.00 1 7.7%
Average rate 8.00
8.00;
9.00.

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improved?
1. Inform everyone more and simultaneously. Now seems that kind of an arbitrariness is settled.
Newsletter might be an idea.
2. Communication is a broad term and therefore too vague. Is Yepafrica is a transparent
organization? Yes, if you want to know what the developments are, where Yepafrica want to go
and there is always someone who wants to talk to from the organization here extensively.
However, keeping entrepreneurs and coaches aware (does not mean the trainers), there is still a
lot to improve, depending on their own initiative, you stay involved, but for a foundation /
enterprise as Yepafrica is it is also important for a long time to tie people to the organization and
that happened in my idea insufficiently.
3. The communication alone is well. I sometimes hear only very little. And then it hits me with
what it's in the background. People little more often are going around clarity as newsletters or
about upcoming trainings.
4. Communications for me must be brighter, clearly pointed in a few words what something is
about. (email and written communication). I also think that the power of a message is often in the
repetition - for example, every afternoon giving back one or more email reminders to the youth
works very well.
5. Sometimes for consultation on data: I can take it into account. Perhaps one year calendar is
enough.
6. "For the coaches / trainers: regular information new initiatives on progress of those initiatives,
Yeppers, the evolution of the activities, new directions Yep strikes: in a newsletter. For the
entrepreneurs: frequent information about state of affairs, new twists, evolution. Through
frequent communication: involvement maintain."
Valid 7.00 2 15.4%
8.00 8 61.5%
9.00 1 7.7%
10.00 2 15.4%
Average rate 8.00
5. Yepafrica is well experienced and acts
professional.
Average rate 7.00
7.00;
8.00.
Valid 5.00 2 15.4%
6.00 3 23.1%
7.00 3 23.1%
8.00 3 23.1%
9.00 2 15.45

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7. Double check for a language errors. I sometimes need to wait too long for a response.
Communication need to align better in the reference of the framework of the reader / client.
8. Timely communication in regards to the arriving appointments / new coach weeks and
gatherings. More focus on the individual.
9. Website.
10. It may be adequate. The overall demolition is hidden behind the information, or is it too late.
11. Better and brighter carry out what the activities are Yepafrica. Maintaining contact with
entrepreneurs and they continue to involve in the activities of Yepafrica. Dare to ask.
12. The marketing and PR and we need to respond in 24 hours on each question and email.
13. News around the youth.
General Part 4:
The following contains statements that are related to how you experience working for
Yepafrica. There are no right or wrong answers.
Valid Social networks 4 30.8%
Friends 5 38.5%
Other 4 30.8%
More than one choice Frequency Percentage
E-mail correspondence 9 26.41%
Personal phone calls 5 14.7%
Face to Face 4 11.76%
Articles on different topics 3 8.82%
Website 2 5.88%
Valid Once a week 2 15.4%
Once a month 9 69.2%
When there is an event or other activities 1 7.75
Other 1 7.7%
Other Frequency Percentage
SDD 2 50%
The Founder 2 50%

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Yepafrica?
1. In that moment I don't know.
2. "With respect to the other parties involved, such as PR of developments, I am aware that
there is not my strength, regarding marketing I do within my network which I think I should do."
3. As a trainer.
4. I am telling people about Yepafrica.
5. Perform well in the workshops itself. As a coach or coordinator.
6. No specific role. I have a need for professional marketing materials to create for Yepafrica
for my network also in English!
7. "The role that is befitting is a coordinator. I also want eventually to help with tapping into
new markets using presentations, discussions, etc."
8. Yepafrica is always with me and I see opportunities and possibilities I to promote the
organization.
9. Brainstorming, defined tasks within my capabilities.
10. I would like to fulfill a role as a networker and conceptual input in a long term.
11. I have been a board member with the portfolio PR and marketing.
12. Stimulator.
13. I live.
Specific Questionnaire for the Board Members, Trainers, Coaches and Coordinators:
1. I enjoy working for Yepafrica.
Average rate 9.00
Valid 7.00 1 7.7%
8.00 2 15.4%
9.00 4 30.8%
10.00 6 46.2%
2. My work for Yepafrica adds
value to my life.
Average rate 9.00
Valid 7.00 1 7.7%
8.00 4 30.8%
9.00 5 38.5%
10.00 3 23.1%
3. My tasks are well communicated.
Average rate 7.00
Valid 5.00 2 15.4%
6.00 3 23.1%
7.00 6 46.2%
9.00 2 15.4%
Valid 5.00 1 7.7%
6.00 3 23.1%
7.00 2 15.4%
8.00 4 30.8%
9.00 1 7.7%
10.00 2 15.4%
4. In my role for Yepafrica I feel
that I am an important factor for
the success of Yepafrica.
Average rate 8.00

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6. Yepafrica gives me much more
than I expected.
Average rate 7.00
7.00;
8.00;
10.00
The following statements are about how Yepafrica values your work.
1. I am receiving feedback about my
work on a regular basis.
Average rate 6.00
8.00.
5. I enjoy showing in public that I
am part of Yepafrica.
Average rate 8.00
Valid 7.00 2 15.4%
8.00 5 38.5%
9.00 3 23.1%
10.00 3 23.1%
Valid 4.00 1 7.7%
6.00 3 23.1%
7.00 3 23.1%
8.00 3 23.1%
10.00 3 23.1%
Valid 6.00 1 7.7%
7.00 1 7.7%
8.00 8 61.5%
9.00 1 7.7%
10.00 2 15.4%
7. I use my personal relationships to
promote Yepafrica.
Average rate 8.00
8. Yepafrica is using all the
experience that I have.
Average rate 6.00
Valid 1.00 1 7.7%
3.00 1 7.7%
4.00 1 7.7%
5.00 2 15.4%
6.00 2 15.4%
7.00 3 23.1%
8.00 2 15.4%
9.00 1 7.7%
9. I would like to contribute more to
the success of Yepafrica.
Average rate 7.00
Valid 7.00 7 53.8%
8.00 2 15.4%
9.00 2 15.4%
10.00 2 15.4%
Valid 1.00 1 7.7%
5.00 2 15.4%
6.00 4 30.8%
7.00 1 7.7%
8.00 4 30.8%
9.00 1 7.7%
2. I know exactly what Yepafrica
expects from me.
Average rate 7.00
Valid 3.00 1 7.7%
5.00 2 15.4%
6.00 1 7.7%
7.00 8 61.5%
9.00 1 7.7%

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3. Yepafrica is open for my
suggestions.
Average rate 8.00
6. Yepafrica is an important part of
my life.
Average rate 8.00
8. What would you like to change in the Yepafrica organization?
1. More space in which everyone can come to flourish.
2. The contact as I have previously are describing at times when you see each other that the
organization has grown explosively, but not everyone is here sufficiently and taking note, that's
what I miss. The splitting of YEP in a company and foundation I think is a good development,
but also is need to wear his ultimately responsible for YEP. To that moment it is not clear to me
whom belongs where in the organizations and functions can you be both in the foundation and
the BV, this will be the must in the future to point out.
3. Keep up the great work. And I hope I can / should do for YEP more.
4. I find it even more important that the communication goes out the door without mistakes.
5. Understanding plan for the next six months.
Valid 4.00 1 7.7%
5.00 1 7.7%
7.00 3 23.1%
8.00 2 15.4%
9.00 2 15.4%
10.00 4 30.8%
4. I feel appreciated by Yepafrica
for the work I do.
Average rate 8.00
10.00
Valid 5.00 1 7.7%
6.00 2 15.4%
7.00 2 15.4%
8.00 3 23.1%
9.00 2 15.4%
10.00 3 23.1%
Valid 6.00 1 7.7%
7.00 3 23.1%
8.00 4 30.8%
9.00 3 23.1%
10.00 2 15.4%
5. Yepafrica inspires me to improve
my work.
Average rate 8.00
Valid 5.00 1 7.7%
6.00 2 15.4%
7.00 1 7.7%
8.00 6 46.2%
9.00 1 7.7%
10.00 2 15.4%
Valid 6.00 2 15.4%
7.00 1 7.7%
8.00 6 46.2%
9.00 2 15.4%
10.00 2 15.4%
7. The leaders of Yepafrica are
inspiring and supportive.
Average rate 8.00

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6. More communication; Co-creation with new initiatives, Directions that strikes Yepafrica;
More participation and involvement from the beginning: now all decisions taken by: 1 person? 2
persons? Members of the Board? And the lines are already determined before we are informed
will be so: organize consultation sessions to create awareness among the stakeholders that later
in the appeal process will be done to 'perform' a and other support; brainstorming; with working
initiatives; include programs to develop and above: professional, long-term, professionally
developed training curriculum: from basic to expert level/business level; empowerment programs
for companies: brings more money into the house, contributes to creating more internships for
Yeppers, part of the immense need for empowerment in all spheres of society: that will make it
easier for young people. Empowered people want to be involved from the outset and informed!
Make greater use of all available expertise: e.g. sheet for each coach / trainer expertise,
experience, language skills and knowledge of working methods ...
7. I think we are on the right track.
8. Professionalization of the bureaucracy without falling into the trap itself. Structure with
space for the qualities and contributions of the people themselves. I recognize the desire to grow
organically and it is my idea that growth demands for clarity. My time is precious and my own
business requires a lot of time, it helps me to be with YEP, but I started periodically.
9. Better communication lines, Improved formats regarding follow-ups, improved platform
related files. Expand with (loose) training for young people (beyond the existing empowerment
program). Develop training to market movement.
10. Preparing marketing and communication plan for 2014 with clear objectives and a clear
division of tasks.
11. More products to avoid independency from one product.
12. There is at the height of YEP.

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General results from Yepafrica’s Questionnaire for the group of the Customers:
General Part 1:
25%
75%
1. You are:
Male - 1 Female - 3
25%
50%
25%
From 17 up to 28 - 1
person
people
person
75%
25%
3. We need you to specify the living area with which you are related to
Yepafrica.
The Netherlands - 3 people
Both - 1 person
72%
28%
Less than 1 - 3 people
25%
25%25%
25%
3.1. We need you to specify the living area with which you are related to
Yepafrica.
Dordrecht - 1 person
Helmond - 1 person
Schiedam - 1 person
Den Bosch - 1 person

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General Part 2:
1. Inspiring, positive
2. What a strange hassle and what a nonsense.
3. Positive, after a first presentation during our consultation. However, I was somewhat skeptical
about the exit rate that was promised.
4. Enthusiastic, sincere, innovative.
1. No commercial interest, doing good for another.
2. No.
3. I had expected that at least half of our participating as customers within a period of six
months a paid job / training and would have found this would be supported independently.
4. No real expectations, especially very curious about how the methodology was unpacking.
Conclusion from the general part of Yepafrica’s Questionnaire for the Customers:
1. Empowering – 4
2. Entrepreneurial – 2
3. Social – 2
Marks: Yellow – Match with the general top 5; Green – Specific for the group
Frequency Percent
Valid 1.00 1 25%
5.00 1 25%
7.00 2 50%
2. What does Yepafrica mean for
your personal life?
Average rate 6.00
Frequency Percent
Valid 2.00 1 25%
5.00 2 50%
6.00 1 25%
4. Did your expectations about
Yepafrica match reality?
Average rate 5.00
Frequency Percent
Valid 2.00 1 25%
3.00 1 25%
7.00 2 50%
6. Yepafrica empowered me to be
the change.
Average rate 5.00

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General Part 3:
0 0.2 0.4 0.6 0.8 1 1.2 1.4 1.6 1.8 2
Enterprise - 2 people
Foundation for empowerment - 2 people
7. Yepafrica is doing good in Africa
and the Netherlands.
Average rate 7.50
Frequency Percent
Valid 5.00 1 25%
7.00 1 25%
8.00 2 50%
Frequency Percent
Valid 6.00 1 25%
7.00 2 50%
9.00 1 25%
8. Yepafrica is value-driven
organization.
Average rate 7.00
Frequency Percent
Valid 4.00 1 25%
5.00 1 25%
7.00 1 25%
8.00 1 25%
1. Yepafrica communicates to me in
a professional manner.
Average rate 6.00
5.00;
7.00;
8.00.
Frequency Percent
Valid 4.00 1 25%
5.00 1 25%
6.00 2 50%
2. Yepafrica acts in my best
interest.
Average rate 5.50
Frequency Percent
Valid 5.00 1 25%
6.00 2 50%
7.00 1 25%
Average rate 6.00

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5. Yepafrica is well experienced and
acts professional.
Average rate 6.50
6.00;
7.00;
8.00.
improved?
1. -
2. I don’t want to deal with the participants, too much phone contacts.
3. Communication was good. Yep Coaches are easily accessible and if they can’t answer
directly via phone you will have a call back within short deadlines or emailed information.
The updates via dropbox on the classroom and refresher days were fine. I wanted to see the
Yepcoach and participants more joint. This was quite late going (also had to deal with one
contact vwb, all young people towards Yep I suspect). I also think the expectations outlined
in the presentation of the route to be rosy.
4. We didn’t had much contact, thus the above question I have answered with a 6.
General Part 4:
Frequency Percent
Valid Social networks 1 25%
Friends 1 25%
Municipality 1 25%
From Work 1 25%
Frequency Percent
Valid E-mail correspondence 1 25%
Blog on a social network 1 25%
Website 1 25%
More than one choice (E-mail correspondence,
Articles on different topics, Website)
1 25%
Average rate 6.00
Frequency Percent
Valid 5.00 1 25%
6.00 2 50%
7.00 1 25%
Frequency Percent
Valid 5.00 1 25%
6.00 1 25%
7.00 1 25%
8.00 1 25%

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Frequency Valid Percent
Valid Once a month 2 50%
When there is an event or
other activities
1 25%
Only on their own needs 1 25%
Yepafrica?
1. -
2. I don’t know.
3. None.
4. I plug and like your messages.
Specific Questionnaire for the group of the Customers:
1.Overall, how do you score your
experience with Yepafrica?
Average rate 6.50
Most popular aswer 4.00;
6.00;
7.00;
8.00.
3. Which of the following statements made you choose for Yepafrica?
1. The organization inspires me, Empowerment is important.
2. By the municipality
3. Empowerment is important.
4. The organization inspires me.
4. Are you satisfied with the quality
of the Coaches?
Average rate 7.00
Most popular aswer 7.00
5. Are you satisfied with how Youth
Empowerment works for the
motivation of youth?
Average rate 6.00
Frequency Percent
Valid 4.00 1 25%
6.00 1 25%
7.00 1 25%
8.00 1 25%
2. How do you value the overall results of
the Yepafrica Workshop?
Frequency Percent
Valid Good 3 75%
Poor 1 25%
Frequency Percent
Valid 6.00 1 25%
7.00 2 50%
8.00 1 25%
Frequency Percent
Valid 4.00 1 25%
6.00 2 50%
7.00 1 25%

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7. Are you satisfied with the way
Yepafrica communicates about the
progress of the participants?
Average rate 6.50
10. Are there other products that you expect from Yepafrica? Can you give us an example?
1. -
2. No.
3. No.
4. I'm not enough substantive concerned to say anything about. The above questions on this
page I can’t answer.
11. Do you have suggestions about how we can improve the program?
1. -
2. No.
3. Be honest and clear about the results. We have chosen this path to generate at least 50%
outflow. While there is clearly something has happened to most young people, it is very
Outflow percentage lagged behind the expectations that were formed.
4. I'm substantive not enough concerned to to say about anything.
12. Will you buy Yepafrica’s
Workshop again?
Average rate 5.50
6. Are you satisfied with your
involvement in The Yepafrica
program?
Average rate 7.00
Frequency Percent
Valid 6.00 1 25%
7.00 3 75%
Frequency Percent
Valid 5.00 1 25%
6.00 1 25%
7.00 2 50%
8. Are you satisfied with The
Yepafrica management?
Average rate 5.50
Frequency Percent
Valid 5.00 2 50%
6.00 1 25%
7.00 1 25%
9. Would you recommend
Yepafrica's Workshop to others?
Average rate 6.00
Frequency Percent
Valid 6.00 3 75%
8.00 1 25%
Frequency Percent
Valid 3.00 1 25%
5.00 1 25%
6.00 2 50%

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General results from Yepafrica’s Questionnaire for the group of the Unemployed Youth
(Yeppers):
General Part 1:
Male
50%
Female
50%
1. You are:
81%
15%
4%
From 41 up to 51 - 1 person
27%
73%
The Netherlands, Europe
- 7 people
The Gambia, Africa - 19
people
8% 4%
4%
11%
73%
Dordrecht - 2 people
Helmond - 1 person
Schiedam - 1 person
Den Bosch - 3 people
Town in The Gambia - 19 people
3.1. We need you to specify the living area with which you are related to Yepafrica.

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General Part 2:
1. That it is a particular route.
2. I thought it may have just worked, but unfortunately I find that it has not worked out and as
well they are trying to learn all sorts of things, but they didn't gave a good example. This relates
to arrive on time and how people are looking for work.
3. Weird thing to be honest.
4. Separately.
5. I liked that Yepafrica believes in the power of youth.
6. Fun intensive training.
7. I liked a whole week assignments alone and the business with each other and it was nice to
have their conversations.
8. 1. It was going to be a youth enterprise palace for young people to develop their own skills
while make sale of the centre; 2. It is a centre for youth empowerment and development.
9. Going out to pick anything and make something out of it. It teaches me in life nothing is
impossible, the only way is to do it. If you do it or take action you will never know how you can
do it or make it in life!
10. They helped me to better change and reliance my potentials: to act in my direction rather
than at the direction of others.
11. A body that can inspire people to change in their own life.
12. Youth empowerment.
13. The empowerment of the youth.
14. It's about changing the living conditions of the youth.
15. I was expecting that they are going to help me for my schooling and also for my business as
I want to be one of the most successful business lady during my time.
16. My first impression about Yepafrica is basically the empowerment/coaching which is
leading oneself to realize his/her potentials and get on his/her own direction rather than at the
direction to others more specifically enabling young people to be the change and serve the world.
17. A youth organization that empowers youth to make change in their own lives.
18. Is the first time I have my first enrollment training at man’s beach.
19. The way they move the youth of The Gambia from the level they are to another level in life.
20. Empowerment.
27%
27%
4%
11%
23%
8%
4. For how many years are you related to Yepafrica? Less than 1 - 7 people
From more than 5 - 2 people

Yepafrica’s Questionnaire - questionnaires and results

Yepafrica’s Questionnaire - questionnaires and results

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