Resume rajan-15

S Rajan
9B/35, Thirupathi Flats,  Thirupathi Nagar First Main Road, Kolathur, Chennai 99
 +91 9003217666 / 7299 055027  rsrajan8@gmail.com
Summary
Seasoned Human Resources professional with extensive operational experience in workforce development,
payroll, terminal processes & benefits management. Dedicated professional with a demonstrated ability to
operationalize human resources functions to strategically align with organizational goals and objectives.
Thrive in deadline-driven environments. Excellent team-building skills.
Employment Profile Details
Organization : ADP India From Nov 2015
Designation : Head - Implementation Emp size – 10,000+
Job Profile : Responsible for Implementation & Product Team Size – 40+
Reporting to : Vice President
Key Responsibilities
Transition (Implementation)
 100% conversion of Order to Starts | targeted Set-up Margin | implementation NPS.
 Liaise with clients from Kick-Off through Sign-Off Go-Live to assure service delivery.
 Nurture relationship with clients to ensure a seamless transition.
 Collaborate with internal stakeholders to ensure Go-Live.
 Provide consultative support for sales function to provide right solution for clients at order stage.
Operations (Services)
 Error-Free Delivery | SLA adherence | relational NPS.
 Improve efficiency to achieve targeted number of clients per FTE.
 Ensure timely client intake to support upstream function.
 Foster rapport with clients to improve client experience and achieve targeted client retention.
 Ensure the timely client connects and service reviews.
General
 Improve on associate engagement and reduce attrition rate.
 Drive change management on process improvements for better efficiency and effectiveness.
 Ensure 100% compliance on all applicable statutes agreed in the SOW with the clients.
 Ensure all queries are addressed to time and complete within the SLA timelines.
 Engage with BPI function to contribute and drive global BPI projects.
 Examine and approve reported RCAs and advise corrective and preventive actions thereon.
 Collaborate with other functions in the service value chain to improve overall business processes.
 Ensure invoices are raised as per contract completely and correctly.
 Fix KPIs, discuss and sign off goal sheets and perform periodical reviews.
 Conduct regular team meetings to assess team’s performance.
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S Rajan
Organization : Standard Chartered – Scope International From Apr 2015
Designation : Sr Manager Retirals Emp size – 50,000+
Job Profile : Responsible for Payroll Operation Team Size – 18
Reporting to : Sr. Vice President
About the Company : Scope International, the wholly owned subsidiary of Standard Chartered Bank, UK,
handles a wide range of value-added and complex services from Banking Operations to supporting global HR
processes, Finance and Accounting services, Software Development and maintenance, and providing IT
Service and Helpdesk support and customer service support to the Group globally.
Domain:
- Defined Benefit – Calculation of Annuity Purchase (Pension), Deferred & Restoration Pension, Actuarial Valuation
Input, Pension Payroll Processing, Death Claim Processing – Return of Capital & Widow Pension, Tax calculation,
Gratuity calculation & maintenance of the Records.
- Defined Contribution – Maintenance & updating of Member contribution records, Provident Fund / Superannuation
calculation – Withdrawal, Transfer – in & Out, Taxation, Forfeiture, Loans on PF, Benefit Statements, Calculation of
Interest.
- Finance – Maintenance & Finalization of trust Accounts, Reconciliations, Accruals on Interest on Investments, Interest
calculation, Pension Amortization, Surplus / deficit calculation.
- Regulatory – Internal & External Audits, Submission of various regulatory reports, Administration Reports, Reviewing
the Investment portfolio as per regulatory norms, Maintaining & updating the Amendments - Trust Rules.
Key Result Areas:
 Managing Retirement Services Operations for 19 countries (geographies) of the Group.
 Managing Administration Operations & Accounting for 32 Trusts.
 Responsible for External Audit for Retirement Trust of the group & Internal Group Audit for all the 25 Countries.
 Responsible for Administration of Services & managing 50000+ Records (Custodian) spread across 19 geographies.
 Reviewing the existing systems in place whereby upgrade the infrastructure on need basis.
 Responsible for Budgeting for the team – Increase revenue through migrations & saving cost through Process
Improvements.
 Handling multiple stakeholders across various geographies & Vendor Management.
 Guiding a team encompassing Sr. Analyst, Associate Managers & Managers.
 Measure, monitor and improve client service by guiding team members and driving excellence in service delivery
 Review quality of deliverables, in terms of accuracy of research findings, presentation of data, logical reasoning of
points of view, usage of crisp and effective language, and comprehensiveness of scope vis-à-vis the agreed scope.
 Identifies, develops and implements best practices in projects. Defines need for new information sources, and
provides feedback on new sources.
 Assists in capacity planning, competency mapping and recruitment of resources for the assigned teams
 Demonstrates and applies in-depth subject knowledge to deliverables and has general understanding of other-
related disciplines.
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S Rajan
Highlights:
 Implementation of Cross Training – Ensure reduce the dependency on People over Process.
 Improving the Quality from 98% to 99.3% through Implementation of Process improvements & streamlining the
process.
 Project – In a process of Implementation of Automation in Pension Unit.
 Implementation of Workshops & Training session for team members to strengthen their knowledge on various
Schemes.
Countries Handled :
• India
• Malaysia
• Gulf Region
• Hongkong
• UK
• Jersey
• Sri Lanka
• Bangladesh
• Thailand
• Africa Counties
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S Rajan
Organization : Standard Chartered – Scope International From Sep 2012 till Mar ‘15
Designation : Sr Manager Payoll Emp size – 25,000+
Job Profile : Responsible for Payroll Operation Team Size – 14
Reporting to : Vice President
About the Company : Scope International, the wholly owned subsidiary of Standard Chartered Bank, UK,
handles a wide range of value-added and complex services from Banking Operations to supporting global HR
processes, Finance and Accounting services, Software Development and maintenance, and providing IT
Service and Helpdesk support and customer service support to the Group globally.
Team Size - ~ 14 (Including 2 Asst Managers, 3 Payroll Specialists)
No of Pay slips / Dollar Value - ~ 25000 / ~ 1.0b
No of Pay runs – 16 per month (Including Main & off cycles)
Manageda team of 12 energetic payroll professionals including 2 Assistant Managers and 3 Payroll Specialists and
providing end to end Payroll processing services (like Pay Credit, Accounting, Tax Reporting & remittance,
Reconciliations) for the below mentioned countries using technology platform SAP, Global Payroll and In house
developed software.
NEA SEA
Hongkong India
China
Macau
Mongolia
Japan
Thailand
Malaysia
 Eenhancement of validations and controls at Input Level to improve the overall Payroll accuracy.
 Work towards the Effective and quick resolution including proper root-cause for complaints raised
 Year-end activity / Statutory Reporting and Effective completion of all annualized activities.
 BCP/DR, Change requests, new upgrades management
 Working towards the improving the documentation and regular review and updates to process
documents
 Periodic review/audit to be done on Process Risk Analysis, KRI and KCSA of all processes.
 Effective coordination with Vendors and Internal and External Stake holders
 Performance Management , IDP and Rewards and recognition
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S Rajan
Key Contributions &Achievements:
Projects:
• India Payroll: Lead and managed the entire end to end migration of India Payroll from Legacy system to
Hewit for 18,000 pay checks
• Malaysia Payroll: Lead and managed the entire end to end migration of Malayasia Payroll from Legacy
system to ADP for 8000 pay checks.
• Japan Payroll : Now managing the Japan Migration to new vendor ADP
• Single Sign on Project: Identified the risk of accessing some of the URL via public Internet and escalated
the same to Stake holders, Worked towards an amicable solution along with Technology and Vendor to
mitigate the risk.
• Target Bonus Accrual – Played a vital role in the implementation of Bonus Accrual via Payroll for few
Major countries, instead of Manual entries being passed.
• Key Instrumental for Peoplesoft 9.2 version change
Process Improvements
• Recovery Process: Identified the gaps in the recovery process and worked with Service delivery and
streamlined the process. This has resulted 85% recovery as against 60% last year.
• Accounting – New Hire and Exit Benefits – Lead and Managed the implementation of Uniformity in
maintain the accounting for new hire and exit related cost as per the suggestion from Group Finance
team.
• BCP: Represented Payroll team as a BCP SPOC and identified few of the key software which required for
payroll processing being not available in the BCP location. Worked with Technology / Vendors to
implement the same.
Yearend Specific
• Upfront Shares – First time in HRSSC, managed upfront shares project (Tax Reporting, Remittance,
Payment, Accrual and Accounting) with a very minimal support from Payroll Program Manager. This was
well appreciated.
• P3 Process: Lead P3 process as SPOC from payroll for all SCB countries. Contributed fresh thought of
calculating the tax on Split Bonus in house rather an external vendor. Achieved almost USD 185K dollar
saving and alsolearned the Global Taxation to a greater detail.
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S Rajan
Organization : ING Vysya Bank Ltd June 2008-Sep2012
Designation : Process Head – Terminal Benefits Emp size – 10,000+
Job Profile : Responsible for Entire Terminal Benefits Team Size – 13
Reporting to : Head – People Processes
Taking care of complete Provident Fund Trust, Gratuity Trust, Super Annuation, Pension (Regular and Family
Pension), Health Management (Hospitalisation, Annual Health Check-up, Medical Aid), Staff Loans (Housing Loan,
Non Housing Loan), ESOPS & Full and Final Settlement
KEY MILESTONES
• Part of the core Peoplesoft HCM Implementation team and successfully implemented end to end in
Modules covering Payroll (IBA and CTC), Absence Management, Provident Fund, Gratuity, Super
Annuation, Pension (Regular and Family Pension), Travel & Halting Allowance, Leave Fare Concession,
Festival Advance, Staff Loans, Local Conveyance, Health Management (Hospitalisation, Annual Health
Check-up, Medical Aid), Signing Power, GMC – Parents Coverage, Staff Loans (Housing Loan, Non Housing
Loan), HR Communications (Compensation Review, Interest Certificate, No Objection Certificate,
Transfers), Employee Stock Options.
• Effectively designed and developed the book keeping expenses and P&L through TALLY including the
migration of legacy data maintained manually
• Part of the data migration team and have migrated legacy data related to the above mentioned modules.
• Continue to benchmark, measure, deliver and improve the HR processes in the entire Terminal Benefits
module and continue to improve the service delivery
• Have improvised and established online settlement process that touches all the Terminal Benefits process
relating to an exiting employee.
• Successfully migrated all the legacy systems (around 10) to a single system in Peoplesoft Human Capital
Management.
• Online updations to an employee on the status of full and final settlement through SMS alerts.
• Worked closely with Life Insurance Corporation of India and helped them to e-enable the online pension
payouts for ING Vysya Bank including the monthly system uploads and settlements.
Page | 6

S Rajan
Organization : Allsec Technologies Ltd Dec 2002 - Jun 2008
Designation : Manager - Operations Population size – 70000+
Job Profile : End to End Payroll Process / HR Service Delivery Team Size - 65
Reporting to : Sr. VP – BPO Division
KEY MILESTONES
• Handled close to 25 Corporate Clients and have migrated and implemented the payroll & reimbursement
process.
• Subject Matter Expert in the areas of Payroll, Taxation, Reimbursement and acted as the interface
between the development and the business users.
• Conceptualised, Developed, Implemented, Measured, Improved the software quality standard,
procedures and templates
• Ensured applications were up to 97% bug free at the time of release for implementation.
• Efficiently handled large migration for the corporate clients as part of the end to end implementation as
per the SLA agreement
• Designed and developed effective query resolution modules for employee reimbursement, payroll and
income tax.
 In- charge of Development on Payroll Package named Smart Pay which is developed in Visual Basic with
the back end of Oracle 9I.
Organization : Ma Foi Management Consultants May 1996 - Dec 2002
Designation : System Analyst Population size – 5000+
Job Profile : End to End Payroll / Networking Team Size - 10
Reporting to : Head - Payroll
• Taking care of complete payroll activity for FWIPL Employees across global. This activity Includes C&B
Structuring, Salary disbursal, Database Management, Accounting and Expatriates Payroll and disbursal.
• Formed separate team for Payroll Processing.
• Implement new procedure for payroll processing as per the Sox Compliances.
• New control / checking mechanism on Fund leakage
• Fixing work culture / roles and responsibilities.
• Preparation of Quality Procedure / Standard Operating Procedures
• Payroll Processing
• Salary disbursal
• Statutory Management / Compliances & Benefits Administration.
• Taxation / Advise of Investment Plan / database management
• Final Settlement
• FBP reimbursements
• Audit preparation according to sox compliances.
• Verifying the Time Sheet Analysis system periodically to ensure accurate attendance recording.
• Preparation of MIS reports / Salary Journals / Reconciliations of all payables and accruals.
• Handling queries on salary and grievances of expats.
• Retiral benefit process.
Implementing new system for Payroll Processing and documentation / data Migration from existing software to
new software in progress.
Page | 7

S Rajan
Organization : Asian Industries & Enterprises Ltd Jan 1995 - May 1996
Designation : System Analyst
Taking care of Networking & In-house software
Share’s Certificate Issuing and manual records mainatining
Organization : Jonas Woodhead & Sons (I) Ltd. Jul 1993 - Jan 1995
Designation : Programmer
• Taking care of Networking & In-house software
• Tally Implemantation & Entry
• Payroll Processing
SoftwareSkills
 MS Project
 MS Excel
 SQL
 Oracle
 Peoplesoft
 Visual Basic
 .NET
 Tally
Education
• 1992 - B. A (Economics)
• 1993 - Advanced post graduate diploma in systems management, CAMS
• 1997 - Diploma in Internet Developer, OTL Academy
AreasofInterests Process innovation and improvement in Compensation & Benefits & Payroll Management
System.
PersonalDetails Date of Birth: 22nd
June 1972
Marital Status: Married
Father’s Name: Mr. Sivadas G
References Will be provided on Request
Page | 8

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