1. 3G Jadoo Mobile services
MTNL launches 3G Jadoo Mobile services in Mumbai w.e.f. 10th August 2009.
The service will enable the customers to make video calls from mobile phones
and access Internet on the move at a very high speed. MTNL 3G service is
available in both Prepaid and Postpaid plans. The detailed business process
and the tariff is as follows:
A. Business Process :
a) New Dolphin customers :
i) Opt for a suitable 2G (GSM) Postpaid Plan as per customers’
convenience and obtain the SIM card.
ii) Opt for 3G services while applying so that 3G will be configured.
iii) Opt for a suitable 3G data product of choice from the Products below.
iv) Customers will be provided the defacto tariff plan for 3G services as
per attachment.
v) There is no restriction for data download, unlike prepaid customers.
a) Existing Dolphin customers :
i) Opt for 3G services by contacting toll free number 1503.
ii) Opt for suitable 3G data product of choice.
B) Tariff for 3G :
A customer will have to take any of the existing Postpaid tariff plans on offer.
Then for opting for 3G service the customer will have to pay the following
charge and will get to avail the tariff mentioned below :
Activation charges (one time) Rs.300/- (inclusive of tax)
Tariff :
Local/STD/ISD voice callsand
SMS
As per the Dolphin tariff plan opted
Local Video call :
a. To own N/W Rs. 1.80/min.
b. To other N/W Rs. 3.00/min.
STD Video calls Rs.3.75/min.
ISD Video Calls Rs.30/min.
Validity NIL
Data rates Rs 5/-MB(pulse of 100 kb)

2. Thus any customer existing or new will get 3G services as add-on on his
existingDolphin plan.
Data Plan 3G 99 3G 250 3G 450 3G 750 3G 2500
Fixed monthly charges
(inclusive of tax)
99 250 450 750 2500
Free Data Usage 50 MB 200 MB 500 MB 1GB 10GB
Data charges(Beyond free
usage) in Rs./MB
5.00 5.00 5.00 5.00 5.00
Free Local Video Call (Own
N/W) in minutes
NIL 25 Min. 50 Min. 75 Min. 150 Min.
2) Business Process & Tariff for New Trump(Prepaid) customers :
a) BusinessProcessfor New Prepaid customers :
ii) New Prepaid customerswill purchase any of the 2G GSM Prepaid Kit
from among Rs.40/- SIM Kit, Rs.75/- (Lifetime SIM) or Rs.199/- (SIM
Kit).
iii) Recharge SIM with top-up voucher in order to have atleast R.350/-
talk value.
iv) Opt for 3G servicesby sending SMS ‘ACT 3G” to “444” to activate 3G
services. Activation of Rs.300/- will be deducted from his/her
Prepaid account.
v) Customer will have the defacto Tariff plan for 3G services as given in
the attachment.
vi) For data access, customer has to charge his account with any of the
data coupons/vouchers listed in the attachment.
vii) Customer will not bee able to access the Internet or use data
download features if ;
a) the balance free data download in his account is less than or
equal to 20 MB or
b) the balance talk value in the Prepaid account is less than or
Rs.50/-. The talk value in Prepaid account is also used for
deduction towards content download charges.
b) Existing Prepaid customers :
i) Customer will ensure atleast Rs.350 talk value in his Prepaid
account.
ii) If not available refer step 2 of new prepaid customers above.
iii) Step 3, 4 5 & 6 of 2A(i) above are applicable further.
Tariff for Prepaid customers :
A customer will have to take any of the Prepaid tariff plans on offer for 2G.
Then for opting for 3G service the customer will have to pay the following
charge and will get the below mentioned tariff.

3. Activation charges (one time) Rs.300/- (inclusive of tax)
Tariff :
Local/STD/ISD voice calls and
SMS
As per the Trump tariff plan opted
Local Video call :
a. To own N/W Rs. 1.80/min.
b. To other N/W Rs. 3.00/min.
STD Video calls Rs.3.75/min.
ISD Video Calls Rs.30/min.
Validity NIL
Data rates Rs 5/-MB(pulse of 100 kb)
Thus any customer existing or new will get 3G service as an add-on on his
Trump plan.
Prepaid Data coupons/Vouchers :
Once a customer opts for 3G services he can get his data tariff modified by
opting any of the following 3G data coupons.
Data Plan 3G 99 3G 250 3G 450 3G 750 3G 2500
Fixed monthly charges
(inclusive of tax)
99 250 450 750 2500
Free Data Usage 50 MB 200 MB 500 MB 1GB 10GB
Data charges (Beyond free
usage) in Rs./MB
5.00 5.00 5.00 5.00 5.00
Free Local Video Call (Own
N/W) in minutes
NIL 25 Min. 50 Min. 75 Min. 150 Min.
i) The above mentioned data tariff will be applicable only in MTNL Mumbai
Network.
ii) The data usage charges at a rate of Rs.10/- per MB will be charged for
data usage while roaming in India.
iii) All charges of tariff in Rs.300/- package and data coupons will be
deducted from the main account balance of the Trump customer.
3) Roaming charges:
Video call Incoming Rs 1.80/- per min
Video call outgoing Rs 3.00/- per min
STD video call Rs 4.00 per min
Data charges Rs.10/MB
 Roaming chargesfor data even in 2G network would be charged Rs.10/-
per MB in pulses of 100 KB.
 Roaming charges for voice call/SMS shall be as per 2G GSM Plans.