1. INDIA
Mumbai
Delhi
Ahmadabad
Chennai
Kolkata
Hyderabad
Calicut
Bhubaneswar
Kochi
Coimbatore
Indore
Pune
ASIA
Indonesia
Thailand
Philippines
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Bangladesh
Afghanistan
MIDDLE EAST
Iran
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Turkey
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Kazakhstan
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UAE
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CENTRAL
AMERICA
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LATIN AMERICA
Venezuela
Peru
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Bolivia
Chile
US
Illinois
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AFRICA
Egypt
Morocco
Tunisia
Algeria
South Africa
Zimbabwe
Technical Speci ications
INTERFACES: Network Interface : 2x Ethernet 10/100 Base-RJ45 ISDN: PRI Interface ( Optional )
Mobile: 4GSM ( Optional )
PROTOCOLS: VoIP: SIPH.323. MGCP, SCCP,IAX2 ISDN: PRI DSS1
( Q931, national Variant ) Mobile : GSM 850/1800/1900 Mhz Channels
CODECS: ADPCM, G711(A-Law & u-Law, G.723.1 ( Pass through) G.726. G.729
( through purchase of commercial license) GSM, iLBC, Linear, LPC-10 Speex
PRI card: T1/E1 Port with optimum PCI interface.
Dimensions: 2U/4U Form factor Chasis.
Mounting : 19' Rack
General Features
Built In Recording
Call Detail Report
Voice Mail to Email
Fax To E mail
Auto Attendants
Ring Group
Music on Hold
FOP – Web based
Receptionist Console
Call monitoring
Custom Message
Do not Disturb ( DND )
Voice Blasting
CASE STUDY
Client : Puravankara Projects Ltd.
Project : To automate Inbound – Outbound calling Process
Industry : Real Estate
Solution : *astTECS IPPBX with Call center dialer
Introduction : Puravankara Projects Ltd is one of India’s leading construction companies
headquartered in Bangalore. Since its inception in 1975.
Background: Puravankara’s residential construction business requires aggressive sales force
to reach companies annual target hence remain market leader. To achieve this, they need world
class technology solutions, which will help them to automate their process more efficiently.
Being in residential construction business also demands efficient customer interaction for
supreme customer experience. Hence it is inevitable for Puravankara to implement a full-
fledged communication solutions platform.
Business Challenge:
Puravankara’s customer interactions are multi-directional, as in the form of enquiries, bookings,
reaching out to customers through rigorous telemarketing as well as collecting feedbacks. The
various challenges that they faced while managing such extensive network of interactions
were:
• Unable to handle the increase in thevolume of call traffic.
• Mass reach out was becoming difficult due to technical glitches.
• Low business productivity.
• Deteriorating levels of customer satisfaction.
• No regular follow up / monitoring which leads to lost of opportunities.
• No quality monitoring through Real time leading to customer dissatisfaction.
Solution Provided :
After a successful stint in understanding the requirements, *astTECS call center solution, *astC30 was deployed at Puravankara to provide a
unified window for interactions management and empowering the latter to deliver superior customer experience management
Benefits :
Easy integration with existing business applications: The solution seamlessly integrated with existing business application, enabling Puravankara
to record and track customers' history. This helped them to keep a close watch on the repeat customers and connecting them to the right agent,
henceforth creating a lasting impression upon the customers.
Adaptability to process changes:
*astTECS, being scalable and reliable software could easily adapt to the changing trends of Puravankara’s business processes, like an increase in
the number of agents, add multiple new launched projects in the process, connect different geographical locations.
Better customer-connects:
By creating an effective network of channels, the solution ensured an interlinking of the website and the support center, leading to enhanced
customer connects without any technical errors.
Proper follow up & Call Back scheduling:
This has helped the company to ensure all the leads generated are followed up regularly and proper call back scheduling thus leading to better lead
turnaround.
MIS & Performance Reporting :
The solution enabled the management to generate proper MIS and performance reporting which helped them better talent management.

2. Looking for a Cost Effective Telephony Solution for your Real-Estate Business?
But ....Have You Ever Asked ?
Corporate Office
iTECS Communications Pvt. Ltd. # 35, K.R. Layout, Domlur, Bangalore – 560071 Karnataka, India
Mobile : +91- 9900000966 | Land lines : 080 – 66406640 | ippbx@asttecs.com | www.asttecs.com
Telephony Solution for Real Estate
Effective Communications are critical in Real Estate Industry. *astTECS brings a
complete Telephony solution to Real Estate Sector that gives the tools to support
activities in the office and the field for better communication. *astTECS – IP PBX
is built on open standards and is flexible to adopt & integrate with your existing
infrastructure. Real Estate Sector can now have better coordination between the
office and field to enhance the services and accelerate deal closure.
Smart Phone with WiFi Client
*astTECS IP PBX supports Smart phones as extensions within WiFi range. This feature helps customer to reach the sales person
for instant services.
Remember “My” Calls
If the customer calls second time, from the same number,*astTECS IP PBX will route the calls to the sales person automatically
who attended the call previously.
Call center Solution with Auto Dialing
*astTECS IP PBX provides complete call center solution, which handle out bound and in bound calls, also enables features like
Voice Blasting,ACD,Auto dialing , Reports, and many more...
Multi Site / Branch connectivity
With *astTECS IPPBX , the real estate company can have seamless communication between multi sites / branches.
Third Party Software Integration
*astTECS IP PBX is built on open standard and offer easy integration with third party software – CRM /ERP /SMS / Click to
call/Website.
Time Based Call Routing
*astTECS IPPBX allows to route calls to different extensions / destinations based on the time when the call is made.
Direct Inward System Access (DISA)
*astTECS IP PBX supports employees to access the office IP PBX from outside.At any point of time employee can use the IPPBX
server from outside to make STD, ISD and Local calls also.
Calls Based on the Projects
*astTECS IP PBX enable the options to receive the calls based on the projects, the real estate company can assign separate DID
Number for each projects and receives the calls as per the DID numbers.
*ast R-50 – For 50Extension with
3 seater Call center dialer
*ast R-100 – For 100 Extension with
5 Seater Call center dialer
*ast R-300 – For 300 Extension with
10 seater Call center dialer
*astTECS Product Bundles
*astTECS - the leaders in the Open source Telecom world , offering cutting edge & wide range of Enterprise products. With 22 Local offices
across the globe and Global support center at Bengaluru - India, *astTECS is your preferredTelecom partner 24X7.
About * astTECS
*astTECS – IP-PBX Real Estate
t
Can i Talk to a sales person anytime on their Smart phone as a PBX Extension?
Can i reach to same sales person when I call back from same number?
Can i haveAuto dialing for my tele sales?
Does it Support Direct Inward SystemAccess?
Can i manage the multi sites / branches from one location ?
Does it support third party software ERP/CRM /SMS / Click to call Integration?
Can i receive the calls based on projects ?