Do you know Microsoft has made known the end of the 24×7 Support Vouchers starting February, 2023. If you are particularly a user of on-premises products what will this mean to you going forward? Also as an Enterprise Agreement organization, how will you get support and what are your options now and the future? Our team of independent license experts are available to help you discover and explore the support options available to adequately meet your work demands. Just Reach out. Send us an email (info@q-advise.com) or visit our website (q-advise.com).

1. Get Control &
Optimize Cost
License Cloud Experts
Say Goodbye as
Microsoft stops 24x7 Problem Support.
What options are available?

2. Get Control &
Optimize Cost
License Cloud Experts
April 2022, Microsoft has made its intentions
known to end the 24×7 Support Vouchers starting
February,2023.

3. Get Control &
Optimize Cost
License Cloud Experts
HowdoyougettheseVouchers?
When you sign a Volume License Agreement, such
as an Enterprise Agreement (EA), you receive
vouchersasaMicrosoftcustomer.

4. Get Control &
Optimize Cost
License Cloud Experts
WhataretheseVouchersfor?
The vouchers are for support incidents. This is
particularly intended for on-premises products.
Also cloud services like Microsoft365 orAzure can
be used with these Support Vouchers reported
throughtherelevantportals.

5. Get Control &
Optimize Cost
License Cloud Experts
Until February 2023, these vouchers become no
longer valid and current tickets raised will no
longerbeaccepted.

6. Get Control &
Optimize Cost
License Cloud Experts
What happens in case you need support as an
EnterpriseAgreementorganization?

7. Get Control &
Optimize Cost
License Cloud Experts
The Unified Support is an option. You pay a
percentage of the revenue from your software
contract in exchange for support. This support
consistsofproactiveandreactiveservices.

8. Get Control &
Optimize Cost
License Cloud Experts
Also with this option there is the “Professional
Support” available. Professional Support is
payingperincidentasandwhenyouareassisted.

9. Get Control &
Optimize Cost
License Cloud Experts
There may be varied implications of this on your
organizationyoumightnothavetakennoteo but
we knowjust howto assistyou.Whetheryou go for
a Microsoft support contract or a 3rd party
supportcontract.

10. Get Control &
Optimize Cost
License Cloud Experts
Our team of independent license experts are
available to help you to get you the support your
team needs. We can negotiate the terms and
conditionsforyou.JustReachout.

11. Get Control &
Optimize Cost
License Cloud Experts
Contact us
www.q-advise.com
info@q-advise.com