1. QSCert®, spol. s r. o.
Certification body
of management systems
P R O F I L E
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2. QSCert is independent Certification Body with the international operation. Its main
operation subject is certification of management systems (quality, environment,
energy,occupational and health and safety protection, quality of welding, information
security, food safety, NATO suppliers and etc.) and provision of other services
(trainings, personal audits, information security management systems audits,
energy performance audits), by which we perform our mission:
„We cover credibility“
The Slovak - German company QSCert, Ltd. was established in March 2000 with the
®
residence in Zvolen (Slovakia). The QSCert assigns to two biggest certification
®
bodies in Slovakia. QSCert is building up the net of foreign partners all over the
world, details are on page 6.
MISSION
We cover credibility.
VISION
Certification Body with worldwide activities and acceptance.
®
About us
®
Basic values of Certification Body QSCert
Ing. Marcel Šlúch
Director
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P R O F I L E

3. P R O F I L E
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OSCert
Our strengths
EFAC - The European Federation of Associations
of Certification Bodies, United Kingdom, Kent
We differ from other certification bodies mainly by pragmatic approach to an audit
without emphasis on bureaucracy. A quality management system, which we require
from a customer is established also in our company.
üwe perform pragmatic audits (without emphasis on bureaucracy)
üall our auditors are people who were quality managers or consultants, they are
also familiar with certification audits from the auditee position, which
enables them to imagine to be in the auditee position and to perform objective
and correct audits.
üexcept auditors, who know the standard of an audited management system we
also send specialists from audited area (people from actual practice) to
audits
üwe are flexible and fast (in arranging of dates, elaborating of audit records, in
certificates issuing and their handing-over, solving of problems-you can do
everything if you want)
üwe do not perform consulting services - our audits are credible and
independent (we co-operate with consultants on the partnership base, we clarify
our explanation of management systems standards requirements - we are
harmonized)
üon the base of Multilateral Agreement (MLA) within international organizations
European co-operation for accreditation (EA) and International Accreditation
Forum (IAF) our certificates are valid and respected all over the world
üQSCert® assigned to the small group of certification bodies (app. 30 in the whole
world), which are introduced on the official web-page of organization ISO as
certification bodies with the international operation
üwe have own working quality system - we do not require from others that
what we do not do (in the case of your interest we can present our system to
you). Look out! The majority of certification bodies do not have working quality
system - try to make sure of it.
üthe first certification body accredited in Slovakia for execution of certification
according to ISO 9001:2000, ISO 9001:2008, AQAP 2110:2003 and AQAP
2110:2003
üprices for customers are calculated upon the real costs, not according to a
size of the company
üwe have issued more than 8500 certificates worldwide (updated on1.3.2013)
üwe have trained more than 3300 internal auditors and quality managers
(updated on1.3.2013)
üour processes were improved by using a methods of QFD and FMEA which is
unusual among certification bodies
üwe are impartial - we have no exclusive (dominant) cooperating consultation
company, so we are not pushed to make any “compromises” during
management systems auditing
üthere always stands real management system behind a certificate issued by
QSCert - we have a “courage” of not to award certificate or to withdraw
certificate if company did not meet requirements of corresponding standard the
result of this attitude is that in “family” of QSCert there are only excellent and
strong companies
QSCert® became a member of The European Federation of Associations of
Certification Bodies, [EFAC] on 7th August 2008. EFAC is important organization
which unites associations of certification bodies from Europe. Its mission is to
promote interests of certification bodies, to participate on creation and making
suggestions of documents related to certification of management systems. QSCert®
is the only certification body from Slovak and Czech Republic that became a
member of EFAC organization.
www. .comqscert

4. Audit
realization
pragmatic approach
suggestions for improvement
independence Auditors
expertness
education
motivation
Customer
relation
flexibility
face-to-facecontact
partnership
Consultants
relation
Our
QMS
utility
improvement
International
activities
network
of foreign
partners
QUALITY POLICY
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P R O F I L E
Development and stabilityproduct innovation
diversification

5. Accreditation
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The certification body QSCert is the first certification body in the Slovak Republic
which has been accredited to certification of management systems according
to ISO 9001:2000, ISO 9001:2008, AQAP 2110:2003, AQAP 2110:2006, ISO 50001
and FSSC 22000.
QSCert® established a subsidiary company with 100% equity and equal name as
QSCert, s.r.o. which is seated in Prague, Czech republic and which is accredited by the
Czech Accreditation Institute (CAI) for certification of the following management
systems:
Quality management systems according to ISO 900
Environmental management systems according to ISO 14001
Occupational health and safety management systems according to OHSAS 18001
Information security management systems according to ISO/IEC 27001
Food safety management systems according to ISO 22000
Food safety management systems according to FSSC 22000 production
Food safety management systems according to FSSC 22000 packaging
Energy management systems according to ISO 50001
Quality management systems in fusion welding of metal materials
according to ISO 9001 in relation to ISO 3834
Non-accredited certification:
NATO quality assurance requirements AQAP2110
NATO quality assurance requirements AQAP2120
QSCert® is integrated to European and worldwide structures European co-operation
for accreditation (EA) and International Accreditation Forum (IAF), within which it has
signed international agreements (i.e. MLA Multilateral Agreement) about mutual
appreciation of certificates.
In these agreements there is also recorded, that: “Each signatory shall recognize as
being equally reliable the certificates and/or reports from the certification bodies
accredited by the signatories” (e.g. by the certification body QSCert, which was
accredited by the CAI).
The list of signatories as well as the complete text of these international agreements
is available on the homepages of EA and IAF (www.european-accreditation.org,
www.iaf.nu).
QSCert® has also signed a license agreement with IAF throughout the CAI, on the base
of which we can use certification mark IAF on the certificates issued by QSCert.
®
1
E 3177
P R O F I L E
We cover
credibility
OSCert
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ISO
9001
OSCert
ISO
OSCert
ISO
OSCert OSCert OSCert OSCert OSCert
14001 22000
OHSAS
18001
ISO/IEC
27001
AQAP
2110
AQAP
2120 3834 50001 22000
FSSC
QSCert - number of issued
certificates worldwide
1400
1200
1000
800
600
400
200
0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

6. Foreign partners
Certification body QSCert® is building up the network of foreign partners all over the
world to extent its mark and its services.
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credibility
www. .comqscert
P R O F I L E
Indonesia
QSCert spol. s r.o.
Strážska cesta 7892, 960 01 Zvolen
Tel: 045 - 54 00 717
Tel/Fax: 045 - 54 00 718
Mobil: 0905 - 977 200
E-mail: qscert@qscert.sk
QSC Ltd.
Postal code : 150 - 827
No. 719 HK TOWER, 18,
DIGITALRO 32 GA-GIL, GURO-GU, Seoul, Korea
Tel.: +82-2-841-4001
e-mail: qscertkorea@daum.net
QSCert-India (a division of "Brigade Management Services (P) Ltd.")
316, Aggarwal Modern Bazar,
C-33, Lawrence Road
New Delhi-110035, India
Tel.: +91-011-2710-1017
e-mail: info@qscertindia.com
QSCert-TURK (a division of SC QSCert SRL Romania)
Str Branduselor, nr. 74, Green Center, et. 8, birou 28
Brasov, Romania
Tel.: +90-212-705-53-17
e-mail: selciuc.suliman@qscert.ro
QSCert-Indonesia (a division of PT. DIRGA NUGRATAMA
JAYA)
JL. Pengalengan K5/5, Puri Cinere 16514
Jakarta, Indonesia
Tel.: +6221-7530-541
e-mail: ariefsyawaladi@gmail.com
QSCert-Russia CompanyKorea.,
Nizhegorodskaya st., 86 A
109052 Moscow, Russian Federation
Tel.: ++7-49-550-61863
e-mail: s.bykov@qscert.ru
QSCERT - HELLAS PANAGIS DIMITRIS
LEOTHENOUS 40, LAMIA, GREECE 35 100
Tel.: +30 6936520445
e-mail: panagisdimitris@gmail.com
QSCert-Italy (a division of S.S.I. SAMUIN STANDARD L.L.C.)
C/O Morgan Lloyd bld.,
C.SO 23 Marzo 182
28100 Novara, Italy
Tel.: +39-0321-402290
e-mail: qscertssi@yahoo.it
QSCert-China (a division of Beijing Huahong Tiantai
Technology Development Co., Ltd.)
Room 201 Xinqiwang Office Building,QSCert-Ukraine
No.37 Xingfu Avenue Dongcheng District 100061,Office 326, Klochkivska Street 192-A
Beijing, CHINABusiness Center „Misto", 61045 Kharkiv, Ukraine
zzwj.api@gmail.comTel.: +38-057-728-1445
e-mail: info@qscert-ukraine.com
QSCert-Saudi (a division of "Farha " FARHA M. S.www.qscert.com.ua
JOUHAN EST.")
Dammam 31547QSCert-Romania
P.O. Box No 69123Str Branduselor, nr. 74, Green Center, et. 8, birou 28
Kingdom of Saudi ArabiaBrasov, Romania
Tel.: +966-3-828-3771Tel.: + 40-(0)-268-334511
e-mail: info@qscertsaudi.come-mail: administrativ@qscert.ro
QSCert-Spain (a division of BRS Espańa S.L.)QSCert-Hungary Kft.
Apartado de Correos n° 612 F str., Kaposvár H-7400, Hungary
C/ Romero, 9, 1° OficinaTel.: +36-20-978-3883
22300 Barbastro, (HUESCA), Spaine-mail: info@qscert.hu
Tel.: +34-902-104-493
e-mail: cgaspar@brsglobal.netQSCert-IRAN (a division of Akam Keifiat Caspian CO.ltd.)
unit 06, No.16, Sepid Building, Dehghan St., Satarkhan St.,
QSCert-ZimbabweTehran, Islamic republic of Iran
1st Flr. Reliance Plaza, Corner Sam Nujoma andTel.: +98-21-44-00-69-40
Kenneth Kaunda Avenue, Harare, Zimbabwe.e-mail: qscertiran@gmail.com
Tel.: +639056314101
e-mail: qscertzw@yahoo.comQSCert-Germany (a division of EuroControl Classifizierungen AG)
Gerhardstrasse 1
QSCert-Brazil (a division of SANTEC AUDITORIAS815 43 München, Germany
E CERTIFICAÇOES)Tel.: +49-89-2166-9576
Av.Integraçao Aírton Senna,650e-mail: info@qscert.de
56328-010 Petrolina-PE , Brasil
Tel: +55 87 8811-0616QSCert–Bulgaria, Ltd.
e-mail: danielsantec@yahoo.com.brLavele str. ? 8, Sofia 1000, Bulgaria,
Tel:+359 2 989 41 94
QSCert-Qatar(a division of Arabian Quality Servicesemail: qscert.bg@gmail.com
Company - Quality Arabia W.L.L. )Contact Person: Mr. Petio Yankulovski
Al-Sadd Street, Doha, State of Qatar
T: +974 3309 4841
Email: info@qscertqatar.com
OSCert
ver.10
Pakistan
South Korea
Indonesia
Romania
Greece
Germany
Slovakia
Italy
Hungary
Spain
Bulgaria
Zimbabwe
Saudi Arabia
India
Pakistan
Iran
Russia
Ukraine
Brazil
China
Qatar
Turkey

7. Trainings
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Certification Body QSCert organizes several trainings:
Internal auditor of quality
Internal auditor of quality II
External auditor of quality
Quality manager
Internal auditor of environment
Internal auditor of OH&S
Internal auditor of Food safety management system according to FSSC 22000
Internal auditor of quality
Training Internal auditor of quality provides basic knowledge about quality management
system according to standard ISO 9001. Training focuses on those, who are implementing
quality management system, thinking about its implementation or who have already
certified quality management system and are responsible for its maintenance and
improvement.
Brief content:
requirements of ISO 9001:2008 standard
planning, preparing, managing and evaluating of internal audits according to ISO
19001:2011
registry and records management
Internal auditor of quality II
The training is intended for internal auditors, who already have base knowledge and
practical experience in this area. Attendant executes internal audit in the real company
(some of QSCert customers) under the inspection of lecturer, from whom the attendant
gets the feedback during the evaluation. The lecturer shall evaluate strengths of each
participant and suggests the opportunities for internal audits execution improvement.
Brief content:
discussion about practice problems during internal audits execution
audit in practice at chosen company under the inspection of lecturer
evaluation feedback
External auditor of quality
Training provides more detailed knowledge and ability to perform external audits of quality.
The performance of the audits themselves is performed in real conditions of organizations
that are certified by QSCert.
Brief content:
technique of external audits performance
attendance on certification audit as observer
Quality manager
This training provides the most important knowledge, skills and tools that are necessary
for building, implementation, but also for maintenance and improvement of quality
management system. Quality manager trainings often take several weeks and for many
employees it is impossible, with their high working carrying-capacity, to participate on
these trainings. They have already mastered much knowledge and skills (for example
internal audits execution) so their repeated acquirement becomes ineffective. Modular
composition gives possibility to get through whole training, or to choose only one of these
®
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8. modules according to customer's requirements:
module: quality internal auditor + control of records
module: analysis and tools for improvement + customer satisfaction
module: metrology
Internal auditor of environment
Training Internal auditor for ISO 14001 provides knowledge about environmental
management system according to standard ISO 14001 and also overview of Slovak
legislative, which is related to the environment. Training focuses on those, who are
implementing environmental management system, thinking about its implementation or
who have already certified environmental management system and are responsible for its
maintenance and improvement. While most of the people interested in certificate award
for Internal auditor ISO 14001 have already complete the training for techniques and
methods of internal audits execution during the Internal QualityAuditor training, this part is
not subject of this training. Attendants, who have already completed the Internal Quality
Auditor training can obtain the qualification for internal audits execution also according to
standard ISO 14001. The rest of attendants have the possibility to attend in-service
training of internal auditor execution technique, which takes 1 day.
Internal auditor of OH&S
Training Internal auditor for OHSAS 18001 provides knowledge about occupational
health and safety (OH&S) management system according to standard OHSAS 18001 and
also overview of Slovak legislative, which is related to the OH&S. Training focuses on
those, who are implementing OH&S management system, thinking about its
implementation or who have already certified OH&S management system and are
responsible for its maintenance and improvement. While most of the people interested in
certificate award for Internal auditor OHSAS 18001 have already complete the training for
techniques and methods of internal audits execution during the Internal Quality Auditor
training, this part is not subject of this training. Attendants, who have already completed
the Internal Quality Auditor training can obtain the qualification for internal audits
execution also according to standard OHSAS 18001. The rest of attendants have the
possibility to attend in-service training of internal auditor execution technique, which takes
1 day.
Internal auditor of Food safety management system according to FSSC 22000
Training is intended for these employees, which have already taken basic knowledge and
practical experiences in the scope of HACCP. Training objective is to increase their
knowledge in managing, evaluation and improvement of HACCP system within applying
the right work practice of production and hygiene practice at food production according to
new requirements of international standards IFS, BRC (changes from 1.1.2006) to better
handling of management and improvement of HACCP in a practice and preparation for its
certification and business chains audits according to international standards IFS and
BRC. The part of the training is dealing with standard ISO 22000 and it reacts to the actual
matter of international standard ISO issued for food safety and its aim is to clarify the
requirements of the standard and their implementation. It's led by specialized showcase
with practical samples, work in groups, presentation and evaluation of examples with
individual consultation possibilities.
The most common mistakes and nonconformities are mentioned at each topic and also
methods and ways how to prevent it are mentioned. Food company operators have the
possibility of special in-service training of their employees with the specialization to
particular area or commodity.
ü
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P R O F I L E

9. Personal and organization audits
professional personal and organization audit
Do you believe that your employees are optimally worked out?
Do you have the overview of what your employees really do during work
hours?
Are you sure that there are no duplicate activities?
Which of the activities are performed uselessly?
Do you know how to decrease the costs for the salaries of ineffective
employees?
The answers for these and other questions will give you
QSCert, Ltd., Zvolen, is independent certification body of management systems
which provides personal and organizational audits apart from certification and
training activities.
Lately people talk very intensive about the necessity to execute superior personal
and organization audits, which shall provide effective Bureaus and organizations
operation within the Civil Service, local governments or in private sector. Company
QSCert, Ltd. has rich experiences and excellent results within this area. During our
organization and personal audits in most cases we achieved optimizing of organization
structure of organizations with the saving app. 15 to 20 % of employees. The
advantage of our services is, except of mentioned facts, that organization and personal
audit we execute really independently, its results can be expertly supported,
presented and vindicated (from our experiences the presentation and vindication of
results is one of the hardest part of organization and personal audit). The fact that our
price calculation of project real costs is not less trivial angle and by this our prices
are really favourable (lower than prices for similar audit presented in the media).
Return of such spent resources is often a few months (less than 5 months).
Our organization has executed or participated in execution of personal and
organization audits in following organizations:Mesto Banská Bystrica,
Stredoslovenská vodárenská prevádzková spoločnosť, a.s. (VEOLIA), Barentz,
s.r.o., Zvolen, Okresné stavebné bytové družstvo Považská Bystrica, Obecný úrad
Zvolenská Slatina, ODEVA, spol. s r. o. Lipany, ŠKODA AUTO Slovensko s.r.o.,
Žilinský samo-správny kraj, Mestský úrad Dubnica nad Váhom, Mestský úrad
Trebišov, Kameňolomy a štrkopieskovne, a.s. Zlaté Moravce, Mestský úrad Banská
Štiavnica, Obecný úrad Kanianka, ASBIS SK, s.r.o., Bratislava , Mestský úrad
Handlová, Mestský úrad Zvolen, Mestský úrad Prievidza, Prešovský samosprávny
kraj, Košický samosprávny kraj, Trnavský samosprávny kraj, Banskobystrický
samosprávny kraj, Obecný úrad Hronský Beňadik, Obecný úrad Chynorany,
Letisko Košice
P R O F I L E
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10. Audit content with the aim to rationalize the organization is:
Audit for extend the utilization of employees
arbitration of the extend the utilization of employees of audited organization,
percentage references
working day shot of each employee
identification and name of duplication activities, which influence the extend the
utilization of employees
Audit of organizational structure
to find out all activities, which are performed by individual organization units of
audited organization
review of working activities of individual organization units
proposal of model for effective management at all organization levels
evaluation of strengths and weaknesses in organization chart of auditee
exclusion of duplicate activities in audited organization, which could be united,
eventually they are useless and to design efficiency measures
limpidity review of information flows from particular organization units
analysis of document flows within audited organization
determination of uncovered jobs in audited organization activities
Audit of employee's qualification
review of performance of defined qualification requirements according to the valid
qualifying register
suitability review of established qualification requirements in the qualification
catalogue and proposal for their potential innovation (completion, reduction…)
re-evaluation of existing specialized potential of employees
Audit of employees personal profiles
re-evaluation of employees personal qualities, naming of strengths and
weaknesses of individual personalities by psychological methods
assertivity test
Leary's personal questionnaire
structured interview according to SPIN method
suitability review of individual people for execution of given position
proposal of reserves
recommendation of optimal personal occupation of particular work positions
resulting from valid organization structure
Audit of Internet using
scanning of Internet, if employees use Internet effectively and for working
purposes only
proceeding of analyze about every employee, what web pages and how often he
visits certain web pages during the monitoring process
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P R O F I L E

11. Energy Performance Certification
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Do you apply for final inspection, renovate, rent or sell a house, flat or
building?
If yes, do not forget to obtain Energy Performance Certificate!
Energy Performance Certification is obligatory!
®
QSCert will guide you how to handle it…
Energy Performance Certification is one of the basic requirements of the European
Union Directive 2002/91/EC that was implemented by Slovak Republic into its own
legislation by the Energy Performance Certification Act Nr. 555/2005. By this act
Energy Performance Certification became obligatory from 1st January 2008.
Obligation to obtain Energy Performance Certificate accrues by selling a building,
renting a building, finishing new building or significantly renovating an existing building.
SOLUTION?
®
QSCert offers you elaborating of complete Energy Performance Certificate
including Display Energy Certificate. Our “turn-key offer” contains certification of all the
following energy consumption areas:
Thermal protection of buildings and its constructions
Heating and hot water heating
Electric installations and built-in lighting
Ventilation and air conditioning
Energy Performance Certificate is a result of expertise of these consumption areas. It is
the certificate that is needed to meet the obligation of Energy Performance
Certification.
P R O F I L E
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OSCert
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12. Information Security Management Systems Audit
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Audit of Internet use
Is your company using computers?
Who is checking your IT administrator?
Are you sure that your virtual data is perfectly safe against
leakage, loss or misuse?
Availability of the right information at the right time and in required form is becoming
necessity in the most of industries, services and also in the public administration.
Operation with the huge amount of information, mostly confidential, brings also big risk
of leakage, loss or misuse. Also following the known causes related to information
security (such as data leakage of NSA- National SecurityAuthority or leakage of secret
numbers on the web page of telecommunication operator) we can say that the
organizations of private and public administration do not handle the risks related to
information safety sufficiently. It is unquestionable that mentioned famous causes are
only „the peak of the iceberg“. From these facts it results that the tools for information
safety risks management are and will be more and more important assumption
forsuccessful operation of modern organization.
Information security audit can include:
system architecture audit
anti spam tests,Trojan,...
internal threat audit (employees, external employees, visitors)
safety log in and management of log in rights audit
backup centres and data backup audit
emergency planning and renewal audit
penetration tests (internal, external)
This service is designed for organizations that would like to make sure that their
employees are using the Internet effectively and for work purposes only.
A core of the audit is a software that monitors what web pages and
how often they are visited by each employee.After certain period of
time (one month is recommended) QSCert will statistically evaluate
recorded data, elaborate comments and recommendations and
then the results will be presented to the organization management.
The organization will gain an overview about every employee, what
web pages he or she visits and how often during the monitoring.
www. .comqscert
We cover
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P R O F I L E

13. P R O F I L F I R M Y
Major references
Continental Matador Rubber, s.r.o.
E.ON IS Slovakia spol. s r.o.
Slovenská Grafia a.s.
IDO HUTNÝ PROJEKT a.s.
Hansol LCD Slovakia s.r.o.
Falck Fire Services a.s.
VUKOV EXTRA, a.s.
Kapsch s. r. o.
Hriňovské strojárne, a. s., Hriňová
DRU a.s., Zvolen
ŠkodaAuto Slovensko s.r.o.
SLOVASFALT, spol. s r.o., Bratislava
Mesto Dubnica nad Váhom
Letisko Košice Airport Košice, a.s.,
PARK SNOW Donovaly
ABB, s.r.o., Bratislava
Group 4 Securicor
PPS VEHICLES, s.r.o., Detva
SIPRIN, s. r. o., Bratislava
Logman Považan, akciová spoločnosť,
VODOHOSPODÁRSKA VÝSTAVBA,
ArcelorMittal Construction Slovakia s.r.o.
ASBIS SK spol. s r.o., Bratislava
TATRAMAT ohrievače vody, s.r.o, Poprad
POHOTOVOSŤ, s.r.o., Bratislava
ZTS TEES VOS, akciová spoločnosť, Martin
VÝVOJ Martin, a.s.
Vizada Networks spol. s r.o.
INGSTEEL, spol. s r.o., Bratislava
Emerson Electric Slovakia, s.r.o.
Žilinský samosprávny kraj
Slovenská pošta, a.s.
DataCentrum, Bratislava
NextiraOne Slovakia, s.r.o.
Siemens Enterprise Communications, a.s.
INVESTEX GROUP, s.r.o.
SC RAIFFEISEN LEASING IFN SA
OTIS Výťahy, s.r.o.
.SC LIEBHERR- ROMANIA SRL
TBG Doprastav, a.s.
SODEXHO spoločné stravovanie a služby, s.r.o.
LOGMAN
POVAŽAN
®
www. .comqscert
OSCert
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14. P R O F I L F I R M Y
Major references
TERMOSTAV MRÁZ, spoločnosť s ručením
T roba, k.sHORMA Vý .
Linde AG
VERSUS, a.s.
Cestné stavby Liptovský Mikuláš, spol. s r.o.,
K-system, spol. s r.o.
www. .comqscert
obmedzeným,Košice
OSCert
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