Keith Klain shares the review model and heuristics he uses to identify things that are working and areas for improvement including efficiency, process improvement, and aligning your test approach for relevance to your business.

1. debugging your test team…
keith klain

2. “who are you going to
believe…me or you own
eyes?”

3. No amount of process
improvement is going to
solve your underlying
problem: org dysfunction

4. riskcost time
quality
efficiencytransparency
accuracy

5. i don’t think
deeply about
my work

6. people

7. i don’t trust
my team

8. process

9. i don’t like
testing

10. technology

11. principled objectives
repeat as required…
fire your test managers
focus on business risk

12. thank you!
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