3. SURVEY - ORGANIZATIONS IN THE STUDY
This data was collected via 100 participants primarily based in North America. Below is the distribution of the
organizations by industry.
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TECHNOLOGY
BANKING
ENERGY, UTILITIES, MINING
ENGINEERING / CONSTRUCTION
HEALTHCARE
INDUSTRIAL MANUFACTURING
FINANCIAL SERVICES
RETAIL & CONSUMER
CHEMICALS
TELECOMMUNICATIONS
INSURANCE
HOSPITALITY
AUTOMOTIVE
OTHER 9%
1%
1%
1%
8%
2%
2%
6%
5%
6%
10%
1%
5%
43%
6. PULSE 2- CHOOSE ONE
WHAT BEST DESCRIBES YOUR ORGANIZATION'S VIEW OF AI WITH RESPECT TO BUSINESS PROCESSES?
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62% - HIGHLY IMPORTANT AND WE ARE INCREASING OUR INVESTMENT IN AI TECHNOLOGY
9% - AI TECHNOLOGY IS STILL SOME WAY FROM HAVING A MAJOR IMPACT ON OUR ORGANIZATION
1% - OTHER
28% - IMPORTANT, BUT WE ARE STILL MULLING HOW TO APPLY AI WITHIN OUR ORGANIZATION
7. PULSE 3 - CHOOSE ONE
WHAT IS YOUR CURRENT LEVEL OF INVESTMENT IN EMERGING TECHNOLOGIES (IOT, ML/AI ETC.)? (1
IS HIGHEST, 5 IS LOWEST).
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1
2
3
4
5 17%
23%
20%
26%
14%
8. PULSE 4 - CHOOSE ONE
WHICH TECHNOLOGIES DO YOU THINK HAVE MOST POTENTIAL FOR SOCIAL GOOD?
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INTERNET of THINGS
BIG DATA/ML
DRONES
MOBILE
ARTIFICIAL INTELLIGENCE
OTHER 25%
0%
38%
13%
25%
0%
9. PULSE 5- CHOOSE ONE
WHAT IS YOUR PLAN FOR API.AI IN THE NEAR FUTURE?
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PLAN TO USE IT
CONSIDERING IT
NO PLANS
UNSURE 0%
0%
75%
25%
10. PULSE 6- CHOOSE ONE
WHAT IS YOUR LEVEL OF FAMILIARITY WITH API.AI?
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USED IT PROFESSIONALLY
USED IT ON PERSONAL PROJECT
NEVER USED IT 0%
75%
25%
11. PULSE 7- CHOOSE ONE
DO YOU BELIEVE AI WILL HAVE REPLACED SOME JOBS BY 2020?
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YES
NO
UNSURE 31%
15%
54%
12. PULSE 8- CHOOSE ONE
DO YOU BELIEVE AI WILL HAVE UNINTENDED,NEGATIVE CONSEQUENCES?
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YES
NO
UNSURE 17%
17%
67%
13. PULSE 9- CHOOSE ONE
WHEN YOU USE ONLINE CHAT FOR CUSTOMER SERVICE, WHICH DO YOU TYPICALLY PREFER TO CHAT WITH?
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PERSON
AI ROBOT
NO PREFERENCE 20%
40%
40%
15. ABOUT PULSE Q&A
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