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Accenture Public Service Citizen Survey: Health & Human Services

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What do people want from health and human services? We asked citizens across the United States.

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Accenture Public Service Citizen Survey: Health & Human Services

  1. 1. AUGUST 2017
  2. 2. WE ASKED CITIZENS ACROSS the United States : WHAT DO PEOPLE WANT FROM HEALTH AND HUMAN SERVICES? 2
  3. 3. CITIZENS WANT OUTCOMES ACCELERATED AND THEIR DATA SECURED 3
  4. 4. JUST OVER HALF OF US CITIZENS FEEL THAT THEIR FINANCIAL AND HEALTH DATA USED BY SOCIAL SECURITY OR THEIR PUBLIC RETIREMENT AGENCY ARE SECURE No Yes Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 48% 52% US 4 Do you feel that your financial and health data used by Social Security or your public retirement agency are secure?
  5. 5. 6 IN 10 US CITIZENS ARE CONCERNED THAT HEALTH AND HUMAN SERVICES AGENCIES MAY MISUSE THEIR DATA WHEN SHARED ACROSS AGENCIES Disagree/Strongly Disagree Agree/Strongly Agree Neutral N/A Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 11% 24% 62% 3% US 5 I am concerned that health and human services agencies may misuse my data when they share it across agencies.
  6. 6. 7 IN 10 US CITIZENS ARE CONCERNED THAT THEIR DATA MAY BE MORE VULNERABLE TO IDENTITY THEFT OR HACKERS WHEN HEALTH AND HUMAN SERVICES AGENCIES SHARE IT ACROSS AGENCIES Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. Disagree/Strongly Disagree Agree/Strongly Agree Neutral N/A 8% 20% 70% 2% US 6 I am concerned that my data may be more vulnerable to identity theft or hackers when health and human services agencies share it across agencies.
  7. 7. TWO-THIRDS OF US CITIZENS WILL HAVE GREATER CONFIDENCE IN THE PRIVACY AND SECURITY OF THEIR DATA IF THE AGENCIES WHO SHARE IT PROVIDE CITIZENS WITH THE ABILITY TO SPECIFY HOW IT CAN BE SHARED Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. Disagree/Strongly Disagree Agree/Strongly Agree Neutral N/A 6% 25% 67% 2% US 7 I will have greater confidence in the privacy and security of my data if the health and human services agencies who share it give me the ability to specify how it can be shared.
  8. 8. MORE THAN 7 IN 10 US CITIZENS WILL HAVE GREATER CONFIDENCE IN THE PRIVACY AND SECURITY OF THEIR DATA IF THE AGENCIES WHO SHARE IT USE THE LATEST SECURITY TECHNOLOGIES Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. Disagree/Strongly Disagree Agree/Strongly Agree Neutral N/A 5% 20% 72% 3% US 8 I will have greater confidence in the privacy and security of my data if the health and human services agencies who share it use the latest security technologies (such as advanced analytics and AI) to prevent against data loss and cyber-attacks.
  9. 9. https://www.linkedin.com/in/ryan-oakes-3b5a916/ ryan.m.oakes@accenture.com @ryanoakes RYAN OAKES Managing Director – Health and Human Services, Accenture North America 9 For more Information visit us at www.Accenture.com or connect with
  10. 10. ABOUT THE STUDY The purpose of this study is to assess citizen opinions about a variety of digital nonprofit and government service issues and topics. Study results are based on a sample of citizens aged 18 or older who completed online surveys over the past 6 months. Results for the full global sample in this report are statistically significant with a confidence level of 95% and a margin of error of +/-1.4%. Results for each country are statistically significant with a confidence level of 95% and a margin of error of +/-3.1% except for Singapore where the margin of error is +/-5.6%. 10
  11. 11. ABOUT ACCENTURE 11 Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. To learn more about our work with governments around the world, visit us at accenture.com. Copyright © 2017 Accenture. All rights reserved.

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