1. Director Speaks:
-
Inside this issue:
Journey so far 2
Highlights of 2012 3
Way forward 3
Know the key people 4
We hosted them 5
Down memory lane 6
FSSC Times
As we usher in the New Year, we at the Finance Shared Service Center (FSSC) team, India,
thank you sincerely for your reassuring presence and sturdy support. It’s your immense sup-
port that has made the moments of our working together, a pleasure. In the year gone by,
we witnessed many changes reflecting on the evolvement of the true shared service center.
Divisional boundaries were dissolved and the BUs were relieved with their people &
process responsibilities in the GIP so that they can be more attentive to the business needs.
Implementation of standard metrics and KPI measurement across divisions (and sites within
a division) has really started paying off in terms of understanding the voice of the process
and subsequently efforts made to work on the improvement areas.
Partnering with the Oracle IT team, early in the implementation cycle,
helps us get closer to the business and the people within, so that offshoring
the tasks to India become easier for both the sides
I’ll say this and you’ll also agree, we’ve just scratched the surface and have
a long way to go to build a successful shared service team within GIP, that
can endure the test of time and ever changing corporate dynamics. We
hope, we’ll continue to have your support and cooperation, while we are
busy taking the FSSC to the next level.
Prasanta Padhiary,
Director-Finance Shared Services.

2. Page 2
Journey so far:
Did You Know:
We started with 7 head-
count way back in April
2010. Now we are 33
member strong team
and still growing.
Did You Know:
There was no FSSC in
the beginning, each team
was reporting directly to
its site counterparts.

3.  We merged all the small divisional teams, to
create one large FSSC, to focus better on the
current and future finance operations.
 We standardized and started publishing KPI
metrics for Harsco Rail and Infrastructure di-
visions.
 Transitioned AP activities for South Africa,
UK, Middle East, Slovenia, Austria, Latin
America (Metals & Minerals).
 Transitioned Cash Application & GL for Slo-
venia and Austria. (Metals & Minerals).
 Transitioned Billing (US, UK and AUS) & T&E
(US) Processes for Rail.
 Had the first ever Internal Audit of all the
activities performed by various FSSC teams.
 Working towards standardization of processes across
divisions.
 Transitioning ‘other than AP’ functions, cutting across
divisions.
 Initiating a quality audit to ensure data processing
accuracy.
 SLAs are being worked upon and would be finalized
soon.
 Metrics and KPIs would be developed around the
SLAs and shared with Business at agreed intervals.
Highlights of 2012:
Way Forward:
Did You Know:
Finance activities in GIP
started with only AP. Now
we are handling FA, Bill-
ing, Cash Application, &
GL.
Did You Know:
FSSC is providing language
support in Arabic, French, Ger-
man, English, Portuguese and
Spanish.
rward:

4. Page 4
Know the key people:

5. We hosted them in 2012:
From (L-R) Avinash Samrit (Director GIP), Han Jansen (CFO
Harsco Metals & Minerals), Christophe Reitemeier
(Regional Finance Director—MEAI).
February 2012
Marietjie Wiese (Financial Accountant) Metals &
Minerals - South Africa.
May 2012
From (L-R) Avinash Samrit (Director GIP),
Manfredi Eduardo (Regional Finance Director,
Metals & Minerals - Latin America), Prasanta
Padhiary (Director FSSC)
August 2012
From (L-R) Barry Malamud (VP & Corporate Controller),
Jeff Ellis (Controller) Metals & Minerals.
May 2012
From (L-R) Yabbeju Ganta, Prasanta Padhiary , Andrew Williams & Bello
Mojisola (Internal Auditors), Sunchoe Felix.
November 2012
We hosted them in 2012:

6. Down Memory Lane:
FSSC employee in traditional attire to celebrate
independence day.
August 2012
FSSC employees performing in Harsco Family
Outing.
July 2012
Employee R&R held when Barry Malamud visited GIP.
May 2012
FSSC team working from Cyber Pearl office be-
fore GIP moved out to current office.
FSSC managers giving presentation before Barry
Malamud and Jeff Ellis.
May 2012
FSSC team dinner.
October 2012