1. BLUESTONE
SETTING THE STANDARDS
PAUL DOWSON

2. PRESENTATION BRIEF
• SETTING THE STANDARDS & WHO
WOULD I CONSULT
• HOW WOULD I SPLIT MY TEAM OF
HOUSEKEEPERS / CLEANERS
• HOW MANY STAFF DO I BELIEVE I
WOULD NEED

3. ACCOMODATION STANDARDS
OUR CUSTOMERS WILL EXPECT THE STANDARD
OF OUR ACCOMODATION TO BE PERFECT EVERY
TIME THEY STAY WITH US.
PERFECT !

4. PERFECT ACCOMODATION
• CLEANLINESS
• COMFORT
• WELL MAINTAINED
• MEET & EXCEED EXPECTATIONS
• CONSISTENCY
• FEELING THAT THEY ARE THE FIRST
PEOPLE TO OCCUPY THAT
PARTICULAR ROOM / COTTAGE /
LODGE.

5. DELIVERY OF PERFECT
STANDARDS WILL:
• INCREASE CUSTOMER SATISFACTION
• GENERATE 0% COMPLAINTS
• IMPROVE TEAM MORALE
• IMPROVE EFFICIENCY
• ENSURE CONSISTENCY OF PRODUCT
• REPEAT BUSINESS
• GROW OCCUPANCY

6. SETTING THE STANDARDS
• WHAT DO OUR CUSTOMERS EXPECT
• WHAT DO WE EXPECT
• RECRUIT THE RIGHT PEOPLE
• RECON – LOOK AT THE COMPETITION
• DEMAND HIGH STANDARDS FROM OUR
SUPPLIERS
• TRAIN, TRAIN, REVIEW, REVIEW.
• PROMOTE RESPONSIBILITY / OWNERSHIP
• PLAN – DO - REVIEW

7. “FIT FOR”
• ARRIVAL
• DUTY
• ACTION
• PURPOSE
• FAREWELL
ARE WE FIT FOR:

8. MEASURING STANDARDS
• CHECKLIST
• ENSURE STANDARDS ARE ALWAYS
OF THE HIGHEST LEVEL
• CONSISTENCY
• IDENTIFY PERFORMANCE ISSUES
• IDENTIFY MAINTENANCE ISSUES
• IDENTIFY TRAINING NEEDS

9. WHO WOULD I CONSULT
• EVERYONE !!!!!!!!!!!!!!!
• PROSPECTIVE CUSTOMERS, OPERATIONS
MANAGER, COLLEAGUES, C.E.O,
SUPPLIERS, HOUSEKEEPING TEAM,
REPUTABLE HOSPITALITY MANAGERS, THE
COMPETITION, INTERNET, TRADE
PUBLICATIONS.

10. MY TEAM
• LOCATION
• SECTORS
• HOURS
• OCCUPANCY
LEVELS
• CHANGEOVER
DAYS
• SERVICING
• PUBLIC AREAS
• OFFICES
• CONTRACTED /
NON
CONTRACTED
HOURS
• LOGISTICS

11. STAFFING LEVELS
• 233 UNITS
• FRIDAY 100% CHANGEOVER DAY
• MONDAY 65% CHANGEOVER DAY /
35% SERVICING
• TUES – THURS 100% SERVICING
• SAT – SUN 100% SERVICING
• CLEANING TIMES 10-3PM (5 HRS)

12. CLEANING TIMES
• 24 X SKOMER @ 2HRS = 48 HOURS
• 62 RAMSEY @ 1.5 HRS = 93 HOURS
• 100 CALDEY @ 1HR 15 = 125 HOURS
• 14 ONE BED COTTAGES @ 1 HR = 14
HOURS
• 16 TWO BED COTTAGES @ 1HR 15 =
20 HOURS
• 17 ONE BED STUDIO @ 45 MINS = 13
HOURS

13. ESTIMATED STAFFING LEVELS
• FRIDAY 313 CLEANING HOURS: 62
STAFF
• MONDAY 204 CHANGEOVER HOURS:
41STAFF
• MONDAY 55 SERVICING HOURS: 11
STAFF
• TUES-THUR / SAT & SUN: 5 SERVICING
DAYS @ 50% HOURS 156 HRS PER
DAY 32 STAFF PER DAY

14. STAFF LEVELS
1352 CLEANING HOURS (ACCOM)
PER WEEK
BASED UPON AVERAGE OF 20 HOURS
PER STAFF MEMBER PER WEEK.
70 MEMBERS OF STAFF REQUIRED