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CROSSING BORDERS BRINGS COMPLEXITY
Relocating across borders, oceans and time zones brings far greater complexity. The steps that
comprise a New York City to Dallas move are multiplied when that move is from New York to
anywhere beyond the lower-48 states. From the number of suppliers involved, to the shipping options
and customs process, moving possessions is a complex process. Knowing the roles, options and
factors involved can set expectations and help when an issue arises.
ROLES FOR INTERNATIONAL RELOCATIONS
•	The Relocation Management Company (RMC) acts as the move manager.
The RMC will make sure the assignee and family understand what
goods can and cannot be brought into the destination country, and will
help with documentation, such as completing the Valued Inventory for
coverage protection purposes.
•	The sea shipment will be handled by an origin agent. They will survey,
pack and will warehouse property, as applicable, and will load the
international shipment, in a container specifically for ocean and air
transport.
•	The origin agent will transport the goods to a nearby port or airport
where the RMC freight forwarder will have contracted space for the
container(s) with an ocean vessel or air freight carrier.
•	Once the airplane, or vessel, arrives at the destination, the destination
agent, assigned by the RMC, will handle the customs clearance process.
It is essential that the import shipment is compliant to the country’s rules
and all documentation is completed properly to help prevent the risk of a
lengthy, unsecure time on the dock or in a customs warehouse.
•	When the shipment has cleared customs, the destination agent will
transport the container(s) to the assignee’s residence, and will unload
and unpack items, according to the parameters of the employer’s policy.
WHY AN AIR SHIPMENT?
In addition to the sea shipment, most employers authorize an air shipment
to meet more immediate needs of the employee and family – this is
usually intended to satisfy pressing settling-in requirements upon arrival,
and is most often a much smaller shipment. Air shipments are priced
based on cubic weight - shipment volume vs. actual weight.
For example, a bicycle, while lightweight, may cost more to
ship versus a heavy box of books, because the shipment box
size requires more space in the hold of the aircraft. By using a
standard air shipment container, an assignee will understand
what will fit inside the air box and can better prioritize essential
items needed, prior to the sea shipment delivery. This method is
also more cost effective for an air shipment.
inMOTIONSM
: MOVING HOUSEHOLD GOODS
INTERNATIONALLY
POLICY SUGGESTIONS
Graebel Relocation recommends adopting maximum container sizes for both
air and sea shipments based on the number of family members moving.
Asking U.S. assignees to consider the amount of goods to be shipped also
makes sense, because American homes tend to be larger than residences in
other countries.
Common container sizes for air and sea shipments: 	
FAMILY SIZE		 AIR				 SEA
Single employee	 D container: 62 cubic feet		 20’ container
Single + 1	person	 D container: 62 cubic feet		 20’ container
Single + 2 or more	 LDN container: 100 cubic feet	 40’ container
There are variations in this standard approach, with some organizations
approving an LDN container for two people, an LDN and D container for
three or more, and often a 40’ high cube for larger families or senior
level executives.
WORLDWIDE CONSULTING SERVICES
TIMING
Shipping household goods internationally can take from six to eight
weeks by sea and more than 16-21 business days by air; extenuating
circumstances can delay delivery beyond the control of the RMC
and its suppliers. Import and customs regulations vary by country
and can change without sufficient warning. Labor strikes at the dock
can waylay the best of plans. In some countries, the assignee must
have all visa, work permit, and other temporary residency paperwork
completed to clear the shipment, and the employee could be also
required to be present in customs.
COMMUNICATION COMMITMENT SUGGESTIONS
Expect your RMC to clearly set all timing expectations then mitigate
potential issues. Your RMC should be readily accessible to explain the
entire process to your assignees and with you, and be committed to
keep all parties updated. Your organization and your assignees should
expect to receive ample notice about any delay with solutions to
resolve the issue from your RMC.
VALUATION
Valuation coverage for international
shipments is based on the pre-shipment
Valued Inventory that lists all items with an
estimated destination replacement value.
Most employers will provide full valuation
coverage, though some cap the valuation.
Graebel Relocation does not recommend
capping the valuation amount because this
may cause the assignee to devalue his/her
property to stay within the cap. If devalued,
should a claim for damage or loss occur, an
assignee may not receive sufficient money to
replace a damaged item.
EXAMPLE
If a dining room table is considered $5,000 USD, but the assignee
values it for $2,000 USD (40% of its replacement value), the insurance
company is only subject to pay a maximum of $2,000 USD.
POLICY SUGGESTION
The actual cost of additional valuation coverage can be minimal and
can result in a better employee experience if a claim is submitted.
WORLDWIDE CONSULTING SERVICES
© 2016 Graebel Companies, Inc. All rights reserved. All trademarks are property of their respective owners.
World Headquarters: USA | 16346 Airport Circle | Aurora, CO 80011 USA | marcom@graebel.com | +1.800.723.6683
APAC Headquarters: Singapore | 4 Shenton Way | SGX Centre 2, #29-01 | Singapore, 068807 | +65.6302.5111
EMEA Headquarters: Czech Republic | Malé nám stí 459/11 | 110 00 Prague 1 The Czech Republic | +420.225.982.819www.GRAEBEL.com
Contact your Graebel representative or GraebelWCS@graebel.com to learn more today.

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Graebel_inMOTION_IntlHHG_US

  • 1. CROSSING BORDERS BRINGS COMPLEXITY Relocating across borders, oceans and time zones brings far greater complexity. The steps that comprise a New York City to Dallas move are multiplied when that move is from New York to anywhere beyond the lower-48 states. From the number of suppliers involved, to the shipping options and customs process, moving possessions is a complex process. Knowing the roles, options and factors involved can set expectations and help when an issue arises. ROLES FOR INTERNATIONAL RELOCATIONS • The Relocation Management Company (RMC) acts as the move manager. The RMC will make sure the assignee and family understand what goods can and cannot be brought into the destination country, and will help with documentation, such as completing the Valued Inventory for coverage protection purposes. • The sea shipment will be handled by an origin agent. They will survey, pack and will warehouse property, as applicable, and will load the international shipment, in a container specifically for ocean and air transport. • The origin agent will transport the goods to a nearby port or airport where the RMC freight forwarder will have contracted space for the container(s) with an ocean vessel or air freight carrier. • Once the airplane, or vessel, arrives at the destination, the destination agent, assigned by the RMC, will handle the customs clearance process. It is essential that the import shipment is compliant to the country’s rules and all documentation is completed properly to help prevent the risk of a lengthy, unsecure time on the dock or in a customs warehouse. • When the shipment has cleared customs, the destination agent will transport the container(s) to the assignee’s residence, and will unload and unpack items, according to the parameters of the employer’s policy. WHY AN AIR SHIPMENT? In addition to the sea shipment, most employers authorize an air shipment to meet more immediate needs of the employee and family – this is usually intended to satisfy pressing settling-in requirements upon arrival, and is most often a much smaller shipment. Air shipments are priced based on cubic weight - shipment volume vs. actual weight. For example, a bicycle, while lightweight, may cost more to ship versus a heavy box of books, because the shipment box size requires more space in the hold of the aircraft. By using a standard air shipment container, an assignee will understand what will fit inside the air box and can better prioritize essential items needed, prior to the sea shipment delivery. This method is also more cost effective for an air shipment. inMOTIONSM : MOVING HOUSEHOLD GOODS INTERNATIONALLY POLICY SUGGESTIONS Graebel Relocation recommends adopting maximum container sizes for both air and sea shipments based on the number of family members moving. Asking U.S. assignees to consider the amount of goods to be shipped also makes sense, because American homes tend to be larger than residences in other countries. Common container sizes for air and sea shipments: FAMILY SIZE AIR SEA Single employee D container: 62 cubic feet 20’ container Single + 1 person D container: 62 cubic feet 20’ container Single + 2 or more LDN container: 100 cubic feet 40’ container There are variations in this standard approach, with some organizations approving an LDN container for two people, an LDN and D container for three or more, and often a 40’ high cube for larger families or senior level executives. WORLDWIDE CONSULTING SERVICES
  • 2. TIMING Shipping household goods internationally can take from six to eight weeks by sea and more than 16-21 business days by air; extenuating circumstances can delay delivery beyond the control of the RMC and its suppliers. Import and customs regulations vary by country and can change without sufficient warning. Labor strikes at the dock can waylay the best of plans. In some countries, the assignee must have all visa, work permit, and other temporary residency paperwork completed to clear the shipment, and the employee could be also required to be present in customs. COMMUNICATION COMMITMENT SUGGESTIONS Expect your RMC to clearly set all timing expectations then mitigate potential issues. Your RMC should be readily accessible to explain the entire process to your assignees and with you, and be committed to keep all parties updated. Your organization and your assignees should expect to receive ample notice about any delay with solutions to resolve the issue from your RMC. VALUATION Valuation coverage for international shipments is based on the pre-shipment Valued Inventory that lists all items with an estimated destination replacement value. Most employers will provide full valuation coverage, though some cap the valuation. Graebel Relocation does not recommend capping the valuation amount because this may cause the assignee to devalue his/her property to stay within the cap. If devalued, should a claim for damage or loss occur, an assignee may not receive sufficient money to replace a damaged item. EXAMPLE If a dining room table is considered $5,000 USD, but the assignee values it for $2,000 USD (40% of its replacement value), the insurance company is only subject to pay a maximum of $2,000 USD. POLICY SUGGESTION The actual cost of additional valuation coverage can be minimal and can result in a better employee experience if a claim is submitted. WORLDWIDE CONSULTING SERVICES © 2016 Graebel Companies, Inc. All rights reserved. All trademarks are property of their respective owners. World Headquarters: USA | 16346 Airport Circle | Aurora, CO 80011 USA | marcom@graebel.com | +1.800.723.6683 APAC Headquarters: Singapore | 4 Shenton Way | SGX Centre 2, #29-01 | Singapore, 068807 | +65.6302.5111 EMEA Headquarters: Czech Republic | Malé nám stí 459/11 | 110 00 Prague 1 The Czech Republic | +420.225.982.819www.GRAEBEL.com Contact your Graebel representative or GraebelWCS@graebel.com to learn more today.