E gouvernance in south korea

R O M A N I A N - A M E R I C A N
U N I V E R S I T Y
F A C U L T Y O F C O M P U T E R
S C I E N C E F O R
B U S I N E S S
M A N A G E M E N T
e - G o u v e r n a n c e i n
S o u t h K o r e a
C r e a t e d b y :
O u s s a m a
B e l a k h d a r
F r a m e d b y :
P r o f
M i h a i A l e x a n d r u
B O T E Z A T U

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e-Gouvernance in
South Korea

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Acknowledgement
As a preamble to this project, I would like to thank:
➢ Mr. Mihai Alexandru BOTEZATU for his
recommendations, his precious contacts, his
availability to answer my questions, as well as for
his advice.
➢ All those who have achieved, more or less, that
this project can see the day.

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Abstract
This project is a short guide that introduce e-governance in South Korea .
It starts with a general presentation of e-governance model in South
Korea., followed by the best practices of e-Governance in south korea
with several case studies and examples. Finally, a description is given of
what steps have to be taken to deal with challenges and problems of
e-governance and how implementation projects can be selected.
Korea has become one of the global e-governance leaders - obtaining the
highest scores in E-e-govenance Development Index’ and ‘E-participation
Index’. In addition, many of Korea’s e- Governance practices until now
have been introduced to the world as the best cases and received
worldwide acknowledgement.
The success factors of Korean e-Governance are summarized as a strong
political leadership, clear vision and policy objective, project’s strategic
priority and human & financial resource distribution. The future e-
Governance is being developed towards seamless and consolidated
services, based on the e-Governance projects that have been promoted so
far. The new e-Governance strategies will be taken into account from
various perspectives, especially in terms of strategy, e-Governance
services, citizens’ e- participation and strengthened infrastructure for
e-Governance.

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Contents | LIST OF CHAPTERS
Acknowledgement··························································································· · 3
Abstract..............................................................................................................................................4
Content...............................................................................................................................................5
Introduction........................................................................................................................................6
Chapter 1
Introduction of e-Gov in south korea...............................................................................................9
Chapter 2
Strucutre of e-Gov in south korea.............................................................................................................19
1. e-Gov services for citizens : G2C·························································································20
2. E-Gov services for business : G2B························································································· 93
3. E-Gov services for Government : G2G···················································································146
Chapter 3
Problems and Challenges of e-Gov in Korea····························································· ········170
1. Problems and Challenges Ahead··························································································171
2. Suggestions : Tasks of e-Leaders.........................................................................................173
Conclusion ··································································································································176

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Introduction
A worldwide revolution in information and communications technologies
is occurring. The Internet, the personal computer, and the mobile phone
are fundamentally changing our lives - affecting the way we work, learn
and interact. Governments around the world are recognizing the value of
e-Government. Properly designed and implemented, e-Government can
improve efficiency in the delivery of government services, simplify
compliance with government regulations, strengthen citizen participation
and trust in government, and yield cost savings for citizens, businesses
and the government itself. Not surprisingly, therefore, policymakers and
managers are looking to adopt e-Government in countries around the
world - ranging from the most developed to the least developed.
For centuries, Korea was known only to its immediate neighbors, China,
Japan, and Russia. Not quite strong enough to control its own destiny,
while occupying a strategic location among ambitious and powerful
neighbors, Korea has gone through numerous crises in its recent history.
Japanese colonization, the devastating Korean War, poverty, and a
backward social infrastructure left the country ill prepared to face the

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modern world. However, these multiple shocks to the nation awakened
the Korean people. In less than fifty years since the end of the Korean
War, South Korea has transformed itself from a poverty-stricken country
into a leading information and communication technology (ICT) country,
especially in the most critical areas which support the new e-global age:
the high-speed Internet and mobile communication. South Korea's vitality
as an ICT hotbed has resulted from a number of factors such as the
changing global economic environment, government policies, and Korean
cultural characteristics supporting ICT diffusion. The Korean government
has made bold investment in technological and human infrastructures.
These factors have enabled Korea to establish new competitive strategies
for high-tech areas, especially ICT. Korean cultural characteristics that
have contributed to a favorable environment for ICT development and
diffusion include, among others, valuing efficiency and speed,
selfefficacy, a subjective norm of belongingness, and the Korean
language. The Korean experience, especially its economic transformation
and ICT diffusion process, should be of interest to the governments of
developing and developed countries as well as to scholars and executives
involved in international business.
This project introduce e-governance in South Korea . It starts with a
general presentation of e-governance model in South Korea. Technology
aspects are discussed, followed by a best practices of e-Governance in

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south korea with several case studies and examples. Finally, a description
is given of what steps have to be taken to deal with challenges and
problems of e-governance and how implementation projects can be
selected.

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Chapter 1 : Introduction
of e-Gov in Korea

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Chapter 1 : Introduction
of e-Gov in Korea
I. The Meaning and Role of e-Government
e-Government can be defined as the government which efficiently and
effectively performs its administrative functions for citizens, businesses
and other governmental agencies and accomplishes the task using
information and communication technology or ICT. The ultimate goal is
to establish “good governance” by utilizing ICT. As the [Figure 1-1] show,
e-Government is an effective means to improve effectiveness, efficiency
and transparency, to elevate the quality of public service, and to promote
active public participation in governance. Also, it is a strategic tool for
establishing a more accountable, responsive and equitable governance.
The Goal of e-Government is to Facilitate Good Governance

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II. History
Korea has actively actively pursued e-Government as a crucial means to
make the government more competitive, by leveraging the world’s best
information technology (IT) infrastructure including broadband Internet.
It had laid the groundwork for e-Government, including National Basic
Information System (NBIS) computer networks in the 1980s and
streamlining of applicable laws and institutions in the 1990s.
From the 2000s, the Korean government has set e-Government as the
major national agenda for thenew century and focused on implementing
11 major initiatives for e-Government from 2001 to 2002, followed by 31
major tasks for the e-Government roadmap from 2003 to 2007.
In the late 2000s, the government started to interlink and integrate each
respective e-Government system for a wider applicability, so
e-Government has been successfully settled in all public sector.
Korea’s e-Government has produced visible results: the efficiency and
transparency of administrativework has been significantly improved;
administrative civil services have been greatly enhanced; and
opportunities for people to participate in the policy-making process have
been expanded.
As a result, Korea ranked first among all UN member states for three
consecutive UN Global E-Government Surveys in 2010, 2012 and 2014
in the categories of E-Government Development Index and the

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E-Participation Index. Accordingly, the effectiveness of Korea’s
e-Government is widely acknowledged by the international community
and various e-Government systems are being exported to foreign
countries.
Recently, Korea is planning to implement ‘Smart Government’, through
which public users may enjoy easy and free access to government
services regardless of the delivery channel thanks to advanced
information technology and converged government services.

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III. Achievements
1) Improvements in both efficiency and transparency of
administrative work :
a) Use of electronic documents has become a standard practice, and
most administrative businesses such as personnel management,
finance, and procurement are being handled electronically, thereby
greatly and innovatively enhancing the efficiency of government
administration.
 All financial activities of the government can be managed real-time
through the Digital Budget and Accounting System (dBrain).
 Korea ON-line E-procurement System (KONEPS) has some 47,000
public institutions and 268,000 suppliers as users and has become
one of the worlds largest E-procurement marketplaces with a total
transaction volume reaching KRW74 trillion annually.
b) All central administrative institutions have introduced a standardized
Business Process System (On-nara BPS) to record all
decision-making procedures of the government, significantly
increasing transparency in administration work processes.
 This system is used by 850,000 workers in 179 government
institutions including the central ministries, who enjoy the
benefit of reduced amount of time spent in business processing
by 3 hours and 5 minutes - from 6 hours and 32 minutes to 3

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hours and 27 minutes.
2) Provision of people-focused and company-focused administrative
services :
a) With the establishment of the Civil Service Portal (Minwon24), the
era of civil service requests from home has been fully ushered in by
implementing integrated online civil service channels and enabling
notification, filing, and payment of taxes via the Internet.
 The number of subscribers to Minwon24 increased from 3.59
million in 2008 to 12.2 million in 2013, with the number of
online certificate issuance also increasing significantly from
10.95 million to 50.10 million during the same time period.
b) Various corporate activities are supported efficiently by means of a
single window for businesses (One-stop Business Support Service,
G4B) together with online processing of logistics, customs clearance,
and trading
 The number of business information services provided
through G4B increased from 199 in 2005 to 4,020 in 2013;
and the average monthly number of visitors also increased
from 46,950 to 269,309 during the same time period.
3 ) Strengthening of communication with the citizens regarding
government policies :
a) People can now participate in the government decision-making

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process more easily through a single window called ePeople,
connected to all administrative institutions to provide comprehensive
civil services and receive public suggestions.
 This channel also provides real-time public hearings and
receives public opinions on certain issues, which are
reflected in policy-making on a real-time basis.
b) People can easily request and check online for a wide range of
administrative information and inquire about national records anytime
and anywhere through the system for shared use of administrative
information (e-Hanarominwon).
Current Status of Korea’s e-Government

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4) Increased efficiency of information resource management
a) The Government Integrated Data Center (GIDC) manages all
information systems of the government comprehensively, improving its
capability to respond to system errors and security threats.
- After such system integration, the duration of error time drastically
decreased from 67 minutes to 3.1 seconds by 2013.
c) Enterprise Architecture (EA), a comprehensive informatization
blueprint, enables design and systematic management of
e-Government at the government-wide level.

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IV Global Recognition of Korea E-Government
1) Korea’s e-Government is recognized as one of the world’s best by
the international organizations.
 Since 2003, the United Nations has provided comparative assessment
reports on its 193 member states. Korea ranked first in the most recent
three consecutive surveys in 2010, 2012 and 2014 in the categories of
‘E-Government Development Index’ assessing the e-Government
development level and ‘E-Participation Index’ assessing the level of
citizens’ online engagement in policies.

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2) UN evaluated Korea in its 2012 survey as one of the few countries
along with the US, Norway and Denmark that have established a one-stop
portal, which provides all e-Government services through a single
integrated website
World’s Recognitions :

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Chapter 2 : Structure of
e-Gov in Korea

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Chapter 2 : Structure of
e-Gov in Korea
I. e-Gov services for citizens : G2C
The Government of Korea has focused on efficiency and economic
growth, which increased the size of the national economy. However, the
economic polarization and inequality have remained unsolved and
citizens perceive that the quality of their lives has not improved much.
With an aim of addressing this challenge, the Government of Korea
recognized that it needs to shift itself toward a social-value-oriented
government that pursues the public interest and community
development and, more importantly, citizens’ better lives.
With a high demand of citizens for direct participation in policymaking
and ever-growing capabilities of civil society groups, the government
needs to institutionalize citizen engagement. Therefore, it is time to push
“participatory democracy” forward by expanding citizen engagement
throughout the policy-making process and putting the people’s ideas into
policy action.

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 Ministery of Interior : Citizen-centric Government
Innovation Policy (Government 3.0)
1) Concept of Government 3.0
Government 3.0 is based on the philosophy that the people are the
owner of the government and the center of the government operation.
It refers to all types of government innovation efforts to realize
citizen-centered government and a nation of happy citizens. More
specifically, it aims at providing customized services for individual citizens
and supporting job creation and a creative economy by opening and
sharing public information as well as removing the barriers within the
government.
Progress of Gov. 3.0
- Citizen-cCitizen-centric government innovation to make people's lives
more comfortable and to create jobs by opening up public data and
encouraging collaboration and communication
- Gov. 3.0 is a drastic paradigm change for public administration going to
more people- centric.
Vision and concept of Gov. 3.0
- (Concept) Actively open public information and data

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 Communicate/collaborate by removing barriers across agencies.
 Provide customized services for people
Paradigm change in government operations
2) Details of current services
- What is the Gov. 3.0 easy & Secure Inheritance Service?
 It is the integrated service to check the properties of the deceased
including financial transactions, real estate, vehicles, taxes and
pensions through each online website without visiting individual
agencies.
- (Apply simultaneously with death registration) city halls/district offices,

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community centers of the deceased.
- (Apply separately after death registration) city halls/district offices,
community centers around the country/ within six months of the end of
month where date of death belongs
Before June 30,2015; visit seven agencies and Now
- How to use the Gov 3.0 & secure Inheritance Service ?
- Gov 3.0 Happy Childbirth Service
 The integrated application for government's childbirth support such as

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childbirth subsidies, reduction in utility bills (family with three
children or more).
- (Apply on the day of Birth registration) ID, copy of personal check.
- (Apply after Birth registration) ID, copy of personal check,
certificate of family relations.
- How to use the Happy Childbirth Service

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3) Effect of policy
- Easy & Secure Inheritance Service
 Increase convenience of the public by allowing them to apply
anywhere around the country, and expand eligibility.
 Save time/cost of the public by providing one-stop inheritance
property check service.
 from Jan. 1 to July 31, 2016 Current utilization rate is 37.0%(60,011
applications for the safe inheritance service out of 162,259 death
registrations).
- Happy Childbirth Service
 Prevent people from missing the benefits of the public service by
explaining childbirth services by the government and providing
one-stop service upon birth registration.
 Save people's time/cost by providing one-stop childbirth services.
 from Mar. 31 to July 31, 2016 Current utilization rate is

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92.8%(110,554 applications for the happy childbirth service out of
119,075 childbirth registrations).
 Korea Forest serviCe : Achievements of Forest
Policy and International Forest Cooperation
Sharing experience of successful reforestation and techniques
1) Changes in forest policy and its achievements
- 1962 : Modern forest policy started with policies to manage forests
including the restoration of devastated land with the first five-year plan
for economic development
- 1967 : launched the Korea forest Service (KfS) to promote plantation
projects for reforestation. 1973-1978/1979-1987 : established the first and
Second 10-year Afforestation plan. About one million ha was planted to
make a foundation for fast-growing trees.
- 1988-1997 : Created economic forests with the Third 10-year plan.
Development of the Mountain villages and expanded cultural facilities
including recreational forests
- 1998-2007 : Moved the focus from planting trees to cultivating trees
with the fourth 10-year plan. enhancing the forest value, improving the
public function of the forest and expanding overseas plantation projects
were emphasized
- results of afforestation in Korea with figures :

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forest size and forest ratio of Korea (as of 2014)changes in growing stock (m3) per ha
- (overseas plantation project) Korea started plantation projects in the
deserts of China and Mongolia, the origin of yellow dust, to share
successful afforestation experiences
*Korea has spread its afforestation experiences through oDA by hosting the Tenth
Session of Conference of the parties (Cop10) of UN Convention to Combat
Desertification in oct. 2011 and proposing the Changwon Initiative to expedite
resolution of global desertification.
2) korea's forest oda policy
- Based on the successful experience of reforestation, Korea conducted
cooperative projects for each basic policy and plan of the requesting
countries since the end of the 1990s
 KoICA, the representative agency in grant projects, divided core
project areas into seven. forestry is included in projects for agriculture,
fishery, and responding to climate change.
 official Development Assistance (oDA) in the forestry field was
provided through KoICA and KfS at the initial stage. In 2012, the
office of the International Affairs Bureau was established in KfS to
lead international forest cooperation projects.

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- KfS worked out plans for each separate projects to implement
international forest cooperative projects
 project was identified based on adequacy of project execution by
reviewing demand for forest cooperation and local forest policies of
the requesting country in advance.
 KfS implemented projects including plantation projects to combat
desertification in China and Mongolia, Korea-Indonesia forest
cooperation and Greening Dryland partnership (GDp) projects
through UNCCD.
3 ) Current status of the project
- Plantation project to combat desertification and workshops and training
programmes for nursery, education for students and local residents, joint
research and preventing impact of disease and insect pests
 (Growing saplings) As part of the projects to combat desertification,
growing saplings in nurseries was implemented.
- A large number of saplings is required for large-scale plantation. for
effective implementation of the projects, providing saplings from
nearby site is critical.
- Tree nurseries were managed in 20 ha of land in lun and 24 ha in
Dalanzadgad since 2007, and 1 ha of land in Bayanzag since 2013
(produce around 4 million saplings).

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 (Tree species and area) Completed around 3,000 ha of plantation with
saplings of Dwarf elm, Saxaul, poplar, Hippophae rhamnoides, and
yellow locust by 2016 (forest of Saxaul, the native species in
Bayanzag, was restored and newly planted).
- Annual results of the Greenbelt plantation project
 (Strengthen capacity) provided training and capacity building
programmes for 5,000 people local experts, local residents, and
students,
- Invited about 200 officials in the forestry held to korean institutions
for capacity building.
- ovided special training programmes on saxual to experts in China and
Kazakhstan on ground.
 Ministry of the Interior : Citizen-oriented Civil
Petition serviCe (minwon 24)
Civil petitions can be processed online 24/7, through the public service
portal “Minwon 24”
1) Background and goal
- Change in Demand for civil petition Service Due to Technological
advancement ) with the establishment a hight-speed information network
system in the early 2000s, the Internet has quickly become widely used,

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As a result, citizens’level of expectation and demand for quality civil
petition services has increasd
 A solution to the inconvenience of personally visiting public
agencies, fast and quality administrative servicesn convenient civil
petition services citizens can easily and simply use at home, etc.
- (Implementation of e-Government) In order to adapt to changes in
the administrative environment, such as technological advancement,
the implementation of e-government was selected and carried out s a
major government project
 A foundation has been laid for stable operation of a high-speed
information network system from the capital to local regions for
integration of decebtralized administrative information, and for
information sharing between public agencies
* This online service leads to innovating the way civil servants work.
- (Goal og Implementation) By introducing the Minwon 24 system not
only in administrative agencies but also in public and private agencies,
the system will provide a one-stop, service that allows every citizen to
file a civil petition or issue and view civil douments anytime,
anywhere(24 hours a day,365 days a year) without having to visit
administrative agencies.

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Effect of Implementation
Showed diverse benefits including improved citizens’ convenience,
efficiency
and transparency of administrative work processing, prevention of
overlapping investments by administrative agencies, etc.
● The citizens receives various benefits in terms of time and money as
they can apply for civil documents online instead of having to visit
government offices in person
● Because civil servants can save the time spent to serve visitors, they
can better utilize the time saved to focus more on providing quality
services to citizens
2) Progress and service details
Beginning Stage : 2000~2003
● 2000-2002 : Conducted BPR/ISP and system implementation for
innovating civil petition services, launched a service under the name of
G4C for 393 types of civil petition filing and 20 types of viewing.
- However, unlike the expectations, there was a low utilization rate due to
lack of issuance service.
● 2003 : Through the online civil document issuance system
implementation project, application for and issuance of eight types of
civil documents (certified copy of resident registration, etc.) have become
available online.

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Growth Stage : 2004-2008
● 2003-2004 : Proceeded with the second BPR/ISP to expand G4C
(prepared a plan to increase the amount of administrative information for
joint use and the number of agencies to use it ⇒ 3 more expansion
projects were conducted).
● 2004-2007 (1st-3rd Expansion Project) : Prepared a shared system* for
e-civil petition services and expanded the number of types of tasks
available to be performed online to 591 types.
* Shared system for e-civil petition services : Provide an environment that allows other
e-government systems to jointly use document printing, commission payment, etc.
services without the need to separately establish them.
Mature Stage : 2009-present
● June 2010-Nov. 2010 : Performed the third BPR/ISP and an
advancement implementation project for advancing civil petition services
(expanded to 3,013 types of civil petition filing and 1,208 types of
issuable civil documents).
★ Aug. 2010 : Changed the name from G4C to a more friendly name,
'Minwon 24’(hereinafter Minwon 24).
● Mar. 2011-Dec. 2012 : Implemented smartphone service so that users
can file and view 32 types of civil
petitions on their smart devices.
● 2013-2015 : By carrying out a daily life information integration project,
provided 41 types of personalized

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daily life information for each individual and encrypted resident
registration numbers to strengthen the protection of personal information.
3) Performance of Minwon 24
International recognition of and cooperation for Minwon 24
- UN Public Service Award 2011) Recognized for having reduced the use
of paper documents due to less required documentation, rapid work
processing in busy daily life, etc.
- (Extensive International Cooperation) Provided consultation regarding
the implementation of e-government for various countries in Central and
South America as well as Eastern Europe
● Invited by the Indonesian government currently pushing ahead with
their government innovation policies such as by implementing
e-government, participated in their workshop on the procedures of
implementing Minwon 24, 2016.
- (Mutual Development Through International Cooperation) Since each
and every country aims to provide various different types of civil petition

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services, through institutional and technical cooperation, it will be
possible to contribute to improving the quality of services for citizens in
general including civil petition services in both countries
 Ministry of Justice : Customer-oriented advanced
immigration services based on ICT
Simply present your ID card to get a passport without any required
documents. Tips on safer and convenient travelling are also available!
1) Overview of immigration administration
Overview
● Immigration service started as a regulative administration focusing on
control and management that prioritize the national security by fair and
adequate inspection·management of immigration of Koreans and
non-Koreans, and foreigners' stay in Korea.
● With the development in international trade and Information and
Communications Technologies, there is a drastic increase in exchange of
human·material resources across nations. As customer-oriented service is
emphasized, it is transformed into a comprehensive administration with a
new concept of social integration with resident foreigners.
- Immigration administration has changed rapidly in line with changes in
the international community. The focus moved to policies for foreigners.

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- History of main administration and policy
● Korea Immigration Service.
- 1961: Tasks related to immigration·foreigner registration are moved
from the Ministry of Foreign Affairs to the Ministry of Justice.
- 1963: Established the Immigration Control Act.
- 1984: Established national online system for immigration service.
- 1999: Established the Act on the Immigration and Legal Status of
Overseas Koreans.
- 2005: Introduced Machine Readable Passport (MRP) and Advanced
Passenger Information System (APIS) in immigration inspection
● Immigration: Foreigner Policy Division
- 2007: Expanded to Korea Immigration Service.

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※ KISS(Korea Immigration Smart Service), immigration brand, received
UN Public Service Award.
- 2008: Launched comprehensive support services for foreigners
(www.hikorea.go.kr) and immigration contact centers.
Launched Smart Entry Service, Confirmed the first master plan for
foreigner policy.
- 2009: Executed Korea Immigration and Integration Program.
- 2011: Started fingerprint registration system for resident foreigners.
- 2012: Executed fingerprint check system for foreigners, Confirmed the
second master plan for foreigner policy.
- 2015: Ranked No. 1 in Airport Service Quality for ten consecutive
years.
2) Intergrated Border management system (visa, border
residence management, etc)

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3) Visa system
Korea Visa Portal (www.visa.go.kr)
● (Concept) System that allows foreigners who entered Korea to apply
for visa and visa issuance certificate online, so they do not have to visit
diplomatic offices or Korea Immigration Service.
● (Accomplishment) Introduced the service in Dec. 2014, conducted the
e-visa issuance system for Chinese group visitors since Jan. 2015.

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4) Border Control system
- I-APP (Interactive Advance Passenger Processing)
● (Concept) Based on prospect passenger data, the immigration authority
informs airlines of whether that passenger is allowed to leave the country
or not at the time of check-in.
● (Accomplishment) Started a pilot service for Korean Air and Asiana
Airlines in Sep. 2008. Now it is expanded to all airlines leaving from
Incheon International Airport. Drastically reduced cases where
passenger's unexpected issues identified at the immigration inspection
affects airlines and other passengers.
- I-Prechecking (Immigration’s Passenger Prechecking system)
● (Concept) Receive passenger information before plane tickets are
issued by overseas airports. Prevent people likely to commit crimes
including terrorists and those forbidden to enter the country from

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boarding the plane by sending real-time response on whether the person
is allowed to board the plane.
● (Accomplishment) Pilot execution started in Feb. 2015 at Nagoya
airport in Japan, and expanded to 17 airports in ten countries as of Sep.
2016. Received and checked a total of 3,601,196 passenger information
in advance as of Sep. 2016. As a result, it prevented boarding of 903
cases including those forbidden to enter the country and those with
missing passports.
※ Will be expanded comprehensively in the first half of 2017 after expanding the
pilot execution.
- Smart Entry System
● (Concept) Cutting-edge immigration system that allows users to
depart/enter with confirmation at the automatic immigration desk without
face-to-face inspection, promote safer border management and
convenience of Koreans in departure/entry by extending it to be jointly
used with foreign governments.
● (Accomplishment) Executed mutual utilization of Smart Entry System
with the US on Jun. 13, 2012, improving convenience in entering the US.
- 30, Jul, 2013: concluded MOU for mutual utilization of Smart Entry System with
Hong Kong, executed on Dec. 12, 2013.

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5) Residence system
- e-Government for foreigners (www.hikorea.go.kr)
● (Concept) Provide various information on staying in Korea, online
application for immigration works such as visa and nationality.
● (Accomplishment) Expanded the target of electronic civil services and
reduced commission after the launch in 2011.
- Reservation system for civil services regarding residence in Korea
● (Concept) Resolve long waiting for applying for civil services
regarding residential issues in Korea.
● (Accomplishment) Started in Feb. 1, 2016. The reservation ratio
jumped from less than 4% to 44%, reducing the waiting time drastically
(around three hours → 10 minutes).
- Operate an immigration contact center (☏ 1345)
● (Concept) Operate a help desk in 20 languages to provide foreigners
staying in Korea support for civil services and information. It also
includes civil services regarding immigration, telephone consultation on
every day questions, provide interpretation service, customized
counseling for marriage immigration and foreign students, and
interpretation service for foreigners.
● (Accomplishment) Representative number 1345 was launched in Mar.
2008. Now, it is integrated with the electronic visa center with a move to
integrate the immigration contact centers in Apr. 2015. With various

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policies including reservations, it processes around 240,000 calls a month
while one service representative handles 105 calls a day.
6) Support for social integration and others
- System to support social integration
● (Concept) Online social integration program to support adaptation of
foreigners in Korea.
● (Accomplishment) Started operation of Soci-Net (socinet.go.kr), online
social integration
programs for early adaptation, social integration, and international
marriage in Oct. 2012.
※ A total of 1,194,953 users as of the end of 2015.
- Refugee support system
● (Concept) Support for the livelihood of refugee applicants, support for
early adaptation of those who are recognized as refugees.
● (Accomplishment)
Established the Refugee Act, foundation to recognize refugees such as
protection of status and human rights of refugees, in July 2013. Launched

42
immigration reception centers to support early
settlement.livelihoods.adaptation of refugee applicants in Nov. 2013.
※ 20,088 applied as of Aug. 2016, completed reviews on 10,476 (recognized 1,570,
refused 8,906).
- IOM Migration Research & Training Center
● (Concept) Proceed with various projects through cooperation with
networks at home and abroad, research and training to draft immigration
policy.
● (Accomplishment) Opened in Gyeonggi Province, on Dec. 17, 2009 in
accordance with the agreement between the Korean government and
International Organization for Migration.
※ 171 research projects and 76 training projects as of Aug. 2016.
 Anti-Corruption & Civil Rights Commission :
e-People, The Online System for Communicating
with People
Beat the big drum (e-People) anytime, when you are treated unfairly,
facing difficulties, or wanting to share good ideas!
1) Overview
- Background
● (User) As modern administrative agencies are linked with people's lives
in multiple ways, it is not clear to which agency people need to present
petitions.
● (Provider) Government's promotion is unilateral as they lack a means
for interactive communications.

43
- e-People is created to resolve people's difficulties with complex administrative tasks
and strengthen communications with the public.
- History
● Integrate processing system for civil services, separately operated in
seven central government agencies (Aug. 2005).
● Integrate processing system for civil services of all central government
agencies (July 2006).
● Link local governing bodies and major public institutions (Feb. 2008).
● More than 900 agencies including central government agencies, local
governing bodies, education offices and public institutions use e-People,
expand the target institutions (as of Oct. 2016).
2) Main functions
- (Petition) One-stop processing for petition when people experience
difficulties with government agencies as the petition is transferred to the
most adequate agency
- (Proposal of people) Reflect creative opinions on government policies
and institutions and reward valuable proposals
- (Policy participation) Venue for online discussions between people and
the government regarding establishment and revision of laws and main
policies
- (Excessive budget spending report) Report budget waste of
administrative agencies, suggest ways to reduce budget
- (Whistle-blowing of public interest violations) Report activities that

44
harm public interests such as health and safety of the public, environment,
and fair competition to the concerning administrative and supervisory
agencies
3) Operation of channels for foreigners on e-People
- (Goal) Protect the rights and interests of foreigners in Korea and
overseas Koreans
-(Content) Present petitions in 14 languages starting with English,
Chinese, and Japanese in June 2008, respond in the corresponding
language
- (Major accomplishments) e-People channel for complaints in foreign
languages is recognized for its originality and acquired national patent in
2014

45
4) Operation result of e-People system
- Improve quality and efficiency of civil services by government
● Enhance quality and efficiency of government's civil services as
real-time online collaboration is possible
across government agencies with e-People.
● Satisfaction in civil services increased with the reduction in processing
time, continuous increase in users of e-People.
-Achievements
- Execute 'Early Warning System for Petition' through analysis on

46
complaints
● Monitor people' petitions, when frequent complaints or drastically
increasing complaints are identified, analyze the content and provide it to
the corresponding agency to prevent the spread of the complaints and
resolve the issue expediently.
● Comprehensive and systematic response to complaints beyond a
one-time resolution.
5) e-People's international status
- Selected as Top 10 at e-Government Competition in France (2006)
- Awarded the grand prize at e-Challenge international conference (2008)
- Ranked first in online participation of UN e-Government Evaluation for
three times (2010, 2012, 2014)

47
- Support Tunisia's projects to implement e-People (KOICA ODA project,
2015~2017)
 Ministry of Food and Drug Safety : Integrated
Food Safety Information Network
Information on food safety is incorporated into a single website for
convenience and effective prevention of food safety issues
1) Overview
- Definition
● The ‘Integrated Food Safety Information Network' (IFSIN) links and
integrates food safety information scattered across central government
agencies such as the Ministry of Food and Drug Safety, Ministry of
Agriculture, Food and Rural Affairs (MAFRA), and Ministry of Oceans
and Fisheries (MOF) and local government agencies to share, utilize and
open to the public.
- Composition of IFSIN
● Consisting of an information provision system for the public and work
processing system for administrative agencies.

48
2) Conceptual diagram of IFSIN
- Linking 159 types of food safety information from 12 government
agencies
Backgroud and Progress
- Background
● Information required for food safety management is scattered across
government agencies and isolated, impeding a rapid response to the food
safety issues.
● The general public requests for customized services with which they
can easily utilize.
- Progress of implementing and operating IFSIN
● Feb. 2013 : Announced the national agenda to root out low-quality
food.

49
- Main content : Established IFSIN and a dedicated organization for
communication.
● Mar. 2013 : Presidential report on implementing IFSIN.
● Jan. 2014 : Established plans for BPR and ISP.
- Service consignment to establish BPR/ISP to implement IFSIN
(July~Dec. 2013).
● Jan. 2014 : Convened a council for implementing IFSIN.
- Participation by the Ministry of the Interior, Ministry of Agriculture,
Food and Rural Affairs, and local governing agency (Cheongju City).
● Apr.~Dec. 2014 : Projects to implement IFSIN.
● Jan.~Mar. 2015: Trial operation and start of operation of IFSIN (June
2015).
● May 2016 : Convened a division for Integrated Food Information
Service at the Ministry of Food and Drug Safety.
※ Created a dedicated organization for stable operation of IFSIN.
3) Achievements
● The number of monthly visitors to the portal for food safety
information drastically increased from the beginning (June 2015) of
140,000 to 520,000 (as of Aug. 2016).
● Utilizing food safety information of approx. 150 million cases across
12 government agencies (accumulated as of Aug. 2016).
● Establishing a system to manage food safety at the national level by

50
integrating information on post management such as licensing,
inadequacy and administrative disposition.
● Creating additional value in the private sector by opening the public
data such as developing a smart refrigerator.
- Establishing the foundation for scientific, systematic management of
food safety
● Developing an algorithm to calculate the risk for the system to identify
companies for crackdown.
● Establishing a platform for safety management of fish and fishery
products at the production stage.
● Strengthening basic hygiene management by utilizing the information
of the hygiene education agencies and the data of private quality
inspection institutions.
- Improving efficiency by sharing food safety data across government
agencies
● Preventing redundant crackdowns by collecting crackdown information
on a real-time basis around the country, tighter management on food
safety through sharing of crackdown history.
※ You can see the accumulated number of crackdowns per company and product,
results of the national crackdown can be collected and shared within 15 minutes.
- Strengthening the communication with the public by providing
relevant information
● Providing relevant information including menus of the school cafeteria,

51
information on food poisoning, and safety information on local
restaurants along with maps for easier understanding.
● Providing relevant food safety information through a private portal
(Naver) for more accessibility.
※ Concluded a business agreement with Naver (Dec. 2015).
- Increasing user convenience by revitalizing interactive
communication
● Encouraging a public report on food safety by creating an “anonymous
report channel”.
● Opening an integrated online channel for civil services (approx.
200,000 per year) to provide convenience for
food companies.
※ Reduced annual cost by approx. $7.3 million including labor cost and
transportation.
Creating new added value in the private sector using the public data
● Creating new added value in the private sector by utilizing the public
data such as data on the risk of hazardous food and food nutrition in
developing mobile apps related to health, smart refrigerators at the
electronics and IT companies.
4) Future plan for IFSIN
- Providing more relevant information and customized data by developing
diverse contents
- Improving utilization of IFSIN by strengthening the scientific and
systematic food safety management and developing functions of

52
management on blacklists, early warning systems for risk, and automatic
selection system of companies involved in hazardous food production
- Expanding the link among government agencies for food safety
management throughout the lifecycle from production to consumption
5) Current status and benefits of international cooperation
- Concluded an MOU on food, medical equipment, medicine and medical
supplies with the Sanitation Monitoring Agency of Brazil (Nov. 18, 2014)
- Concluded an MOU on cooperation of medicine and medical supplies,
cosmetics and medical equipment with the Federal Health Safety
Committee of Mexico (May 27, 2014)
- Concluded an MOU on supervision and regulation of medicine and
medical supplies, cosmetics and processed food with the Public Health
Department of Ecuador (Apr. 11, 2014)
- Improving the level of food safety management by sharing Korea’s
operation and implementation examples
6)Composition and detailed functions of IFSIN
- An integrated information system to link and integrate food safety data
scattered around government agencies according to the management
system of food safety to utilize across government agencies and provide
original data to the public

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 Ministry of Land, Infrastructure and Transport:
Intelligent Transport System (ITS)
Real-time traffic information enables bus operation helping users save
time!
1) Concept of ITS
The Intelligent Transport System is intended to provide safe and
convenient transportation to pedestrians and drivers, and to create a

54
smooth transportation communications environment. To this end, it
integrates cutting-edge vehicle technologies, such as road, information
and communications with transportation technology and links them with
road condition, accident and traffic information
● Collect traffic data : Collect data regarding traffic, speed and parking
through a vehicle detection system*, CCTV.
* Video detection system, loop detection system, DSRC(Dedicated Short Range
Communication) system, etc.
● Process and link traffic information : Transportation data center
appropriately changes the collected data in order to provide traffic
management and traffic information* and utilizes them to provide traffic
data and traffic management.
● Provide traffic information : Variable message sign (VMS)*, wired and
wireless Internet, smartphone apps,
traffic lights**.
* Provide information to drivers through text and signs via devices installed on the
roadside.
** Change traffic lights according to traffic status through real-time signal control.
● Hi-pass : Automatic toll collection through DSRC wireless
communications and vehicle terminal.
● Provide bus information : Provide real-time information of bus
arrival/departure data using devices installed inside the bus and at the
station.
 Electronic payment of transportation fee : Make electronic payments
for transportation fees, such as bus, subway, taxi, and trains, and

55
support discounts for transferring fees. As of 2015, it is possible to
pay the transportation fee around the country with a One Card All
Pass.
2) Background and necessity of ITS introduction
- Korea suffered from severe traffic issues due to its rapid economic
development and overcrowding in metropolitan areas, and this became a
serious social issue in the 1990s
● Even though there was a 155% increase in the number of vehicles,
there was only a 43% increase in the total number of roads that were
extended from 1994 to 2012. Because the number of new roads could not
catch up with the increased number of vehicles, traffic jams became
worse, and this required a new solution as a result. Thus, the government
decided to introduce ITS as a solution.
- The National Transportation Committee was launched in December
1999. It reviewed various items including establishing and changing ITS
Master Plan
● After creating the ITS Working Committee, they worked along with the
Traffic Policy Working Committee to establish ITS plans and process
approvals.
● A cooperative framework to introduce ITS was established by related
government agencies, such as the Korean National Police Agency, central
and local governments, the Informatization Promotion Committee, and

56
ITS.
- The US, Japan and European countries started initial research on ITS
from the early 1970s. They conducted R&D and trial operations by the
mid-1990s
● Proceeded with integrated implementation and standardization of
proprietarily developed technologies. In the 2000s, commercialization of
ITS services was planned.
3) Goals and achievement of ITS
- In 2000, traffic congestion cost was recorded as $17.7 billion, which is
showing an annual increase of more than $1.8 billion
● Casualties of traffic accidents amount to 350,000 every year, and traffic
accident expenses also reached $10 billion. The social cost of air
pollution by vehicles amounts to $1.5 billion.
- To resolve these issues, the Korean government decided to introduce ITS and set up
goals to improve traffic, traffic safety, transportation environment and also to create
job opportunities.
➢ If the ITS is implemented at the national level, it is expected to resolve about $4.2
billion worth of congestion, reduce traffic accidents to 30% and decrease pollution to
around 10%.
- According to the “ITS plan 2020 for cars and road transportation,”
published on the 10th anniversary of the introduction of ITS in 2010,
social advantages from traffic resolution are estimated to be more than
$10.7 billion per year. In addition, the average speed of cars will increase
by 15%~20%
● Respond expediently to unexpected events by establishing a vehicle

57
detection system, CCTV and traffic data center at major agencies, and
reduce the damage.
● The public transportation has improved due to the Bus Information
System and new transportation card system, positive effects such as the
increase in the division rate of public transportation, reduction in traffic.
- Introduction of ITS led to an increase in car speed, reduction in traffic and energy. It
also greatly contributed to the economic and social development of Korea, such as an
increase in the utilization rate of public transportation and its safety.
4) Implementation strategy and framework
- (System reshuffling) According to the 'Intelligent transport system' of
the National Transport System Efficiency Act established in 1999, the
government drafted ITS-related plans and presented a foundation to
implement and operate ITS. This served as momentum to expand ITS
projects in Korea
● By amending the entirety of the previous National Integrated
Transportation System Efficiency Act in 2009, a clear statement was
made on ITS master plan, ITS plans at the local level, guidelines for
project execution and standardization, and establishment of the Intelligent
Transport Society of Korea.
- (ITS master plan) As the highest-level plan for ITS, it was established in
1997 to present the basic direction for efficient establishment of ITS.
Confirmed its establishment through the ‘ITS master plan 21’
● Established the ITS master plan 2020 in Dec. 2011. This following plan

58
explains the plans for laying the foundation such as the status of
transportation, future prospects, R&D, and standardization. It also
describes the execution framework and how to provide capital resources.
-(ITS standardization plan) Established in 2002 according to the direction
of ITS standardization described in the 「ITS master plan 21」
- Secure interoperability and compatibility among devices regarding all standards and
services including ITS technology criteria and group standards, and prevent duplicate
investment in technology development by companies.
- (ITS manual) Provide guidelines at the government level as R&R is not
clear among stakeholders in implementing ITS
● The ITS manual consists of six sectors including planning, project,
standardization, operation management, performance assessment and
impact analysis.
(Created dedicated organization) A dedicated organization for ITS was
created along with systematic streamlining and organization reshuffling
● Since the first ITS task at the central government level was conducted
in 1995, it underwent several phases of reshuffling. ITS & the Road
Safety Division of the Road Bureau, Ministry of Land, Infrastructure and
Transport is in charge of ITS as of 2013.
- ITS & the Road Safety Division is in charge of general management, coordinating
ITS policy, planning, operating, R&D and resource nurturing.
● In addition, several related central government agencies divided roles
to introduce ITS. As a control tower for political, business and academic
arenas, the Intelligent Transport Society of Korea was established in

59
1999.
- (Pilot project) With a pilot project in Gwacheon in 1995, ITS was
introduced at the local government level including the advanced transport
model city development project (Daejeon, Jeonju, Jeju), introduction of
BIS and ATMS* by the local government
* Advanced Traffic Management System : collect traffic data through information
collection devices and provide it in media formats such as electric signs, smartphones
and navigation.
- (Business revitalization) Focus on revitalizing the utilization of public
transportation by developing transportation cards that work around the
country
● For successful ITS implementation, projects were systematically
conducted and divided by planning,
researching on laws and institutions, projects and other sectors.
- Additional $2.3 billion will be invested by 2020.
● Approximately $2.6 billion was invested in the past 12 years since
2001.
- Budget is divided by ITS master plan. It encourages attracting private capital in
profitable areas to cut the budget down and improve overall quality.
5) Analysis of success factors
- Intend to share success factors of ITS implementation in Korea with the
successful case of T-money (transportation card)
● Introduce smart cards and related policies.
- Encouraged the utilization of T-money card by linking it with other
transportation services, providing fare discounts and transfer discounts.

60
● Implemented the system to handle and process data collected from
T-money cards.
- Became a means to collect data for managing public transportation
beyond a simple means of payment.
● Early establishment of T-money system by investing in transportation
infrastructure.
- After introducing a new transportation card, budget was actively
allocated to expand infrastructure. This provided more services to
citizens by expanding related systems.
● Proceeded with innovative reforms against opposition from some
stakeholders.
- The Seoul city government made efforts to persuade street vendors and
bus companies who were against implementing central lanes for buses
and a semi-public system for buses.
● T-money transformed itself from a simple means of paying for the
transportation fee into a means for various micropayments.
- Successful ITS system in Seoul due to the following efforts; develop
technology and draft appropriate policies; improve policies through
scientific analysis and utilization of data; provide services/incentives to
the public; strong leadership; continuous development of various
services.

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6) Conclusion
ITS implementation is a public project that requires clear distinction of
the role between the public and the private sector
● The Korean government successfully implemented an ITS environment
compared to other countries and effectively laid the foundation,
proactively avoiding any confusion.
- There has been continuous support from the government, active
technological development from the private sector, and ongoing
management and improvement that resulted in successful development in
such a short time
● The Korean government secured an adequate budget and reshuffled the
system to lay the foundation for ITS.
● The private companies secured excellent systems through in-house
development or support from the government.
 Ministry of Justice: Korean Information System of
Criminal Justice Services (KICS)
Administration system policy for mutual assistance in criminal matters &
Korean Information System of Criminal-Justice Services (KICS)
1) Definition
- Inter-agency collaborative administration according to criminal
procedures among criminal justice agencies such as the National Police
Agency (investigation), Prosecution Service (investigation and

62
prosecution), courts (trials), and Ministry of Justice (MOJ) to handle
criminal justice cases
2) History
- Before the 1980s
● Each agency wrote criminal justice manually and stored paper
documents separately. Called each other when coordination was required.
If documentation was needed, paper documents were sent and received.
-After the 1980s
● Each agency implemented and used a case management and
administration processing system. If documents were required for
coordination, they needed to request the related agencies, receive them,
and enter them into the internal system manually.
- After 2005
● With the introduction of e-Government, the scope of coordination
through the data system was re-defined. Actively discussed on
coordination measures to effectively link and use the system among
criminal justice agencies.
- After 2010
● Created the Office of Criminal Justice Information System, started
running KICS (real-time link of case data among the National Police
Agency, Prosecution Service, courts, and MOJ) and KICS Portal (the
public can query related criminal case data in a safe and expedient way).

63
3) Vision and strategy
4) Changes in major law· system·policy
- May 2004 : Selected implementation of KICS as one of the 31
government agenda for e-Government
- Jan. 2005 : Established the Office for Integrated Criminal Justice
Information System (Presidential Directive 135), executed related
projects
● Jan.~ July 2005, BPR/ISP : Reshuffled organization work process and
established plans for implementing information system.
● 2005~2007 first and second round of project : implemented the system
for court, prosecution, and police.
- Initial plan was to digitalize all cases, but it was revised to digitalize gradually
starting from DUI·unlicensed
driving.
● 2008~2009 third, fourth round of project : Improved the existing
project, implemented the system at the MOJ.

64
- The initial plan was to operate an integrated system. However, it was decided to
operate systems at the individual agency level. For common work shared by more
than two agencies, the operating office is created at the MOJ for its management.
● Dec. 2009 : proposals for <The Criminal Procedure Electronic
Promoting Act>, <Act on the Use of Electronic Documents in Summary
Procedures> passed the National Assembly.
● May 2010 : Enacted the Act, operated a pilot service.
● July 2010 : Launched KICS.
● Aug. 2010 : The Office for Integrated Criminal Justice Information
System was changed to the Office of Criminal Justice Information
System.
5) Innovation responding to changes in environment
➢ User requirements are checked frequently, ➢Expand coordination
scope according to changes in technology and environment ➢ Led by the
Office of Criminal Justice Information System, and ➢ Contribute to
development of KICS services both in quantity and quality
● Dec. 2012 : Launched online search service for victim support
agencies.
- Provide an integrated search service per area and crime type for 1,032 supporting
agencies of victims.
● June 2013 : Launched mobile service (Android) of KICS.
- With the drastic increase in the number of smartphone users, a mobile
app for Android were developed and launched to provide the KICS
service through mobile devises.
※ Use main services of KICS through mobile, which was provided through PC such

65
as inquiries into users' cases, penalties, notices, and an app for civil services.
● Aug. 2013 : Launched inquiry service on case proceedings for victims.
- Victims of crimes can query their own cases safely through the website and mobile
app without visiting the investigation agencies.
● June 2016 : Additional opening of KICS mobile service (iOS).
- At the request of iPhone users, policy consulting such as security with Apple is
completed, and mobile service is provided in the same form with the Android app.
● Oct. 2016 : Allow electronic non-indictment proceedings.
- System implementation and operation that allows electronic non-indictment for
cases where it is clear that indictment is not feasible due to a traffic accident.
● 2017 : Schedule to open Criminal Justice Statistics System.
- Statistics calculation and analysis of Integrated Criminal Justice Statistics following
procedures of the National Police Agency, Prosecution Service, courts, and MOJ
(With BPR/ISP in 2014, the first project was completed in 2015. System will open
after completing the third project in 2017.).
6) Recent status
- Agencies dealing with criminal justice store and maintain related
documents such as rulings, written arraignments, and warrant reports in
the system. Related documents are provided to other criminal justice
agencies through KICS for expedient and accurate processing
● Approx. 400 types of documents are distributed across institutions.
● Data interface of more than 1.7 million cases through KICS per day
across agencies.
- Agencies dealing with criminal justice provide services through KICS to
allow the public to access criminal justice data in an easier and more
expedient manner
➢ Major services of KICS Portal
➢ Case inquiries : progress in criminal cases of police, prosecution and courts.

66
➢ Penalty inquiry : penalty and fine to be paid, details of paid penalty.
➢ Notice inquiry : notice and trial record of police, prosecution and court.
➢ Apply for civil services : online application for prosecution and courts.
➢ Support information for crime victims, search for supporting agencies.
※ Victims of major crimes (murder·robbery·sexual assaults·arson·grievous bodily
harm) can inquire about their
cases as well.
[No. of KICS Portal access per year]
Based on the <Act on the Use of Electronic Documents in Summary
Procedures>, all handling process of criminal procedure for
DUI·unlicensed driving is digitalized
● Time to process DUI·unlicensed driving is reduced from 47 days to 30 days after
digitalization.
7) Process of overcoming challenges and success factors
- The biggest challenge was the resistance against new tasks and barriers
among agencies. Overcoming these challenges was possible thanks to
active support of the government and responsibility (ownership) and
leadership of participating agencies
● The government supports KICS and KICS service as a core project that
corresponds with policies to enhance cooperation and communication
across agencies and to develop e-Government.
● It was successful thanks to participants' determination to develop mutual assistance
in criminal matters instead of pursuing internal interests and its own positions,
continuous discussion and efforts to resolve issues, and leadership of the Office.

67
- Based on past experiences and trial and error, the bi-annual council for
Criminal Justice Information System is held. In addition, working-level
discussions among agencies share core information and pursue ways for
efficient coordination
- Task force is convened for identifying new tasks and conducting
projects. Participants work together to produce better results in an
integrated manner as well as representing positions of each agency (i.e.
crime victim support service)
8) Expected effects of cooperation and system sharing
- Guarantee transparency of criminal justice procedure and enhance
people's trust by sharing and introducing Korea's experience of
implementing KICS
- By strengthening cooperation among criminal justice agencies of the
two countries, provide better criminal justice services and affirm
inter/intra agency coordination
9) Overview of KICS

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 Ministry of the Interior : Open Data Strategy and
Key Initiatives
1) Overview
- Background
● Open data refers to data maintained and managed by the central
government, local government agencies, and public institutions.
● Korea opens and provides Open data for users to access and reuse
freely in various ways.
- Due to the ongoing changes in this era of smart with ICT (Information
and Communications Technologies), demand for releasing of raw data
owned by public agencies increased in various areas including
lifestyle.culture.knowledge.
- Governments around the world expedite the releasing open data for the
private sector to use as open data is recognized as one of the core
resources to determine future national competitiveness.
● The Korean government considers the effect of releasing open data.
- It confirmed 'opening.sharing.communication.collaboration' as the core
paradigm of national innovation, and selected the 'publication and reuse
of open data' as a key strategy to provide customized services to the
public.
● Expected to improve the credibility and transparency of the government,

69
create new business opportunities, and facilitate public participation and
informed decision-making on policies.
2) Vision and Strategy
(Establishing open data portal(data.go.kr)) The government established
the foundation to easily and conveniently use open data that was created,
acquired, and managed by public institutions by collecting it in one place
● Provide around 17,000 datasets in various formats such as file data,
open API, and visualization.
- Easier and convenient search allows faster and accurate query of open
data that the public wants.
● Prepare channels to request additional public data that is not published.
- One-stop service for open data provisioning.
(Selected 36 core areas for national open data) By a taskforce team that
consists of experts, private companies, and the general public
● 2014 : Chose highly valued and demanded national core data in 36
areas.

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● 2015 : Initially released 11 areas such as property data and hiking trail
data.
● 2016 : General releasing of 22 sectors including food and drug, national
disaster data.
● 2017 : Plans to open data of 36 domains.
[36 national core data list]
- (Improve quality management of open data) Expand the amount of open
data, strengthen quality management of open data for the private sector to
reuse
● Execute a 'Quality management level assessment system' to assess and
improve the data quality
management process level for continuous releasing of qualified open
data.
● Establish 'Standards for publishing open data' to release open data with
the same standards (datasets and format, etc.) by multiple agencies.

71
● Expand and give more weight of an 'Open format' which can be utilized
in all programs.
- (Create a data ecosystem for co-existence of the public and private
sectors) Create a data ecosystem where the government focuses on data
disclosure while the private sector develops and provides services with
open data
● Identify new services such as holding a start-up competition with open
data and a Hackathon* event.
*A social coding event that brings computer programmers and other
interested people together to improve upon or build
a new software program.
● Established 'Open Square-D' in Jan. 2016 :a comprehensive support for
open data start-ups to provide a venue, training and consulting service.
3) Public Data Act and system to open and revitalize open
data
- Public Data Act
● Oct. 2013 : Enacted the Act on Promotion of the Provision and Use of
Public Data.
- Guaranteed the rights of the public for open data, improved the quality of life and
nationaleconomy through the private sector’s reuse of open data. The Act regulated
items regarding provision of data maintained and managed by public agencies and
revitalization of the usage.
● Apr. 2016 : Amended the Open data Act by adding support for start-ups,
prevention of developing duplicate/ similar services to strengthen support

72
with public data.
- System to open and revitalize open data
● Established and proceeded with a master and implementation plan for
open data.
- Established a master and implementation plan to open up open data
(intra-agency collaboration hosted by the Ministry of the Interior).
- Support systematic releasing of open data and start-ups by individual
plan for execution (accordingly, public agencies actively release open
data with higher demand).
● Established strong governance for open data publication
- Dec. 2013 : Launched Open Data Strategy Council (led by the Prime
Minister and a chairman from private sector) under the Prime Minister
who deliberates and coordinates the publication/reuse of open data.
- Releasing open data under an individual agency's responsibility by
assigning high-ranking officials/ executives of central governmen local
government and public institutions as a responsible officer.
- Established a specialized institution, support center for reusing open
data.
4)Publication and reuse of public data, and its benefits
- Publishing open data through ‘open data portal (data.go.kr)’
● Government agencies and public institutions provide raw data that they
produce, maintain and manage through the public data portal.

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● If the public seeks data other than already open data, they can apply for
its provision through application channels.
- Publication of open data increased by around three times compared to
that in 2013, the initial releasing stage
● Data download (application for use) increased by 100 times compared
to the initial stage.
- Reuse service registered at the open data portal was only 42 cases in
2013, but increased by 22 times to 943 cases as of end of Aug. 2016
● Improve people's access to public services by developing web/app
service with open data.
- Results of the strategy where the government focuses on releasing raw
data required by the private sector while the private sector develops and
provides services with open data.
· As the private sector develops more than 943 app/web services using
open data, people can enjoy public services easily through smartphones
or computers.
ex) Increase convenience of people's lives by various services such as a weather app
that provides real-time weather information using data from the Korea Meteorological
Administration, a parking info app that provides nearby parking lot information
through using parking lot data from around the country, and electric signs at bus

74
stations provide real-time operation information of buses.
● M&A between start-ups using open data and large-scale companies.
- A navigation app using real-time traffic data was merged and acquired
by an internet portal company for approximately $5.7 million as its
business and economic value was recognized.
· Win-win M&A, evaluated as a successful M&A that increases jobs and
leads national innovation through coordination between the technology of
a venture company and a conglomerate with a strong market base
● Produce results such as attracting private capital for companies reusing
open data.
- Performance of companies using open data can be assessed by their
increase in sales or success in attracting private capital.
ex) Real estate app using transaction price info attracted approximately $3.5 million
from an overseas investment company, school notification app using school notices
attracted an investment of approximately $3 million and engaged the Taiwanese
market.
5) Challenges and success factors
- Lack of recognition on data releasing by public institutions → overcome
by continuous training/ education, assessment system, promotion and etc.
● Conduct continuous education and training to improve concept of
releasing open data.
- Continuous training including offline training of rotational training and
group training and online training for staff at public institutions.

75
- Encourage agency head to take interest by reflecting results of releasing
open data on assessment systems across government agencies such as
government work evaluations.
- Lack of quality data → overcome by data standardization and efforts to
enhance quality
● Establish standards on provision items, terms, attributes, and provision
methods for data provided by various standards per agency (11
cases(2014) → 52 cases(2016) → 100 cases(2017)).
● Expand production of open format data for free processing/reuse
(8.7%(2013)→60%(2016)→70%(2017)).
● Prepare assessment framework on a quality management level to
assess/enhance it per agency to improve data quality.
Support start-ups with open data by inter-agency cooperation
● One-stop support system for entrepreneurship reusing open data
through inter-agency collaboration.
- Systematic support for the whole process; expanding foundation for
start-ups; incubating before starting the business; commercialization of
excellent ideas; promotion of start-ups growth.
● Hold 'Competition for start-ups reusing open data, ' which started in
2013.
-Provide support for business capital, venue, and promotion to
commercialize identified ideas.

76
● Launched 'Open Square-D,' support center for start-ups using open data
in Jan. 2016 for training, consulting, and provision of space.
 HEALTH INSURANCE REVIEW &
ASSESSMENT SERVICE : Promotion of Patient
Safety and Public Health with Drug Utilization
Review (DUR)
No risk of overdose or misuse by providing accurate knowledge and
dosage of necessary medication!
1) Background
Provide customized services for safe drug use by opening and sharing
medication history information of the whole population
- Improve satisfaction of stakeholders through communication with the
public, doctors, and pharmacists by providing services required in
practical clinical settings.
※ Reflect the needs of stakeholders through meetings with consumer groups, the
Korean Medical Association, and Korean Pharmaceutical Association.
Promotion of patient safety and public health utilizing DUR system by
providing real-time safe drug use, personal medication history, infectious
disease information, and administration information of prohibited drug
for blood donation.
※ Drug Utilization Review (DUR) system gives real-time information of drug safety,
such as screening for contraindication or duplicate use of drugs at prescribing and
dispensing to doctors and pharmacists to prevent inappropriate use of drug in
advance.

77
2) Details
(Real-time checks for drug safety) Real-time safety check (within 0.4
seconds) with DUR system for all drugs prescribed and dispensed at
medical institutions and pharmacies
● Guide safe prescription & dispensing by informing doctors and
pharmacists regarding possible duplication with drugs currently being
taking when patients visit multiple medical institutions.
(Provision of real-time information on infectious diseases) Real-time
guide of infectious disease outbreak such as MERS and ZIKA virus to
clinical settings utilizing DUR system
● When patients who visited countries in the Middle East or Latin
America come to medical institutions for treatment, entry & departure
information is displayed on DUR pop-up screen for doctors (In
cooperation with the Ministry of Health and Welfare, Centers for Disease
Control & Prevention).
(Provision of medication information of prohibited drugs for blood
donation) Extract information of the patient taking prohibited drugs for
blood donation and provide to Korean Red Cross (daily)
● Korean Red Cross checks the information on the patient taking
prohibited drugs before donating and shipping blood to prevent
inappropriate blood distribution and donation.
(Provision of real-time medication history) Provide inquiry service of

78
personal medication history(last 3 months) to public and providers with
DUR system
● (Public) Personal medication history via website.
● (Provider) Provide medication history of patients who agree on
provision of information to a third party on treatment & dispensing
screen.
3) Key achievements
- (Prevention of side effects) Protect public health from side effects of
drugs by preventing inappropriate prescription and dispensing of drugs
(ex. contraindication) in advance
● Cases of preventing inappropriate drug use (2015): 571,000 (5.2%
increase compared to 2014).
● Reduction in drug cost (2015): approx. $ 27 million (21.6% increase
compared to 2014).
- (Prevention of infectious diseases) Contribute to prevent spread of

79
infectious diseases by rapidly checking and handling infectious disease
surveillance target patients in clinical settings
● Provide data of approx. 82,000 patients who visited hospitals among
360,000 patients who are suspicious
of having MERS to medical staff(2015).
● Eliminate blind spots for infectious disease information provision in
close co-operation with relevant organizations such as the Korean
Medicine Association.
※ Approx. 14,000 Korean medicine hospitals are utilizing DUR service
(January 2017).
- (Enhance transfusion safety) Prevent inappropriate blood donation and
strengthen transfusion safety by providing data on patients taking
prohibited drugs for blood donation
● Prevention of inappropriate blood donation (2015): 6,895(37.7%
increase compared to 2014).
● Prevention of inappropriate blood shipping (2015): 517(29.3% increase
compared to 2014).
- (Public health protection) Promote public health and strengthen patient
safety by providing realtime personal medication history
● (Public) Promote the right-to-know and manage own medication
history by providing personal medication history (last 3 months) and
detailed drug information in real-time via website (satisfaction survey

80
result: 96.2% say it is useful, 90.0% say they are going to use it again.).
● (Provider) Check medication history of the patient who agreed in
advance (medical error prevention).
4) Success factors
- Make the best use of DUR data by real-time information exchange and
opening and sharing drug prescription & dispensing information of the
public

81
- Provide customized services in clinical settings by gathering opinions
and identifying the needs of stakeholders such as public and relevant
organizations
● Establish a systematic co-operation framework with the public, medical
groups, the Ministry of Health and Welfare and the Ministry of Food and
Drug Safety.
- High participation of providers and pharmacies in DUR Check (99.4%)
- Strengthen information security on sensitive information such as
personal information
- Promote advanced 'My medicine at a glance' service following the user
survey results
● Enhance satisfaction by expanding contents and targets.
● Provide differentiated and advanced services.
Address the core task of Government 3.0 ‘Service Administration’
● Eliminate blind spots for drug-related accidents by providing
information to Korean medical hospitals.
● Provide customized services to public, doctors and pharmacists.
● Promote service innovation by gathering public opinions.
5) Main contents of advanced service of "My Medicine at a
Glance"
- Extension of medication history inquiry period
● Extend inquiry period of ‘My medicine at a glance’(from last 3 months

82
to last 6 months).
● Improve user satisfaction by extending service period.
- Data entry on allergies & side effects
● Doctors and pharmacists can enter the specific information of patients
at the point of treating and prescribing.
● People can enter their own data and inquire about information via
website.
- Medication history inquiry of emergency patients
● Provide inquiry service of medication history and patient-specific data
for emergency patients.
● Provide inquiry history in an emergency to patients via website.
- Identification by legal representatives for children younger than 14
● Provide identification and agreement procedures by legal
representatives for children younger than 14.
● Improve service convenience for children younger than 14 who are
difficult to issue authentication certificate.
- Provision of mobile services
● Provide 'My medicine at a glance' through mobile (health information
app).
● Provide identification function with authentication certificate via
mobile.

83
 Ministry of the Interior : Resident Registration
System
Making administration services efficient and people’s lives easier!
1) Purpose
- The purpose is to have residents residing within the area of jurisdiction
register so that the administrative agency may understand the residence
status as well as the population movements, which can increase the
convenience of citizens’ lives and help process administrative tasks
properly
2) History
1962: Established and enacted the Resident Registration Act
1968: Issued resident registration card (18 or older), assigned resident
registration number (12 digits)
1975: Lowered the age for issuing resident registration cards (17 or older),
assigned a thirteendigit resident registration number
1978: Created individual resident registration cards
1991: Limitations in processing resident registration work and issuing a
certified copy via computer data processing organization
1994: Abolished mandatory report for moving out
1998: Established Issuing Center for Resident Registration Cards
1999: Renewed resident registration cards (into plastic cards)
2001: Utilized civil document issuance machine

84
2004: Implemented a backup system for resident registration data
2007: Localization of law
2011: Issued resident registration cards for the visually impaired
2015: Issued resident registration cards for overseas Koreans
[History of the Service for Citizens]
3) Stages of implementation and development of Resident
Registration Data System

85
4) Service for citizens by life cycle
- Civil services are provided from assignment of resident registration
number at birth to death via the Common Center for Administrative Data.
This is possible through cooperation among government agencies and
related institutions, and it will be expanded further in the future.

86
 Korea Transportation Safety Authority : Vehicle
History Information Service
The entire history of a car from its purchase to disposal can be checked
anytime, anywhere via the Internet and smartphone!
1) Definition and history
- Overview
● One-stop service that provides vehicle lifecycle information including
manufacturing, registration, maintenance, inspection, trading and
scrapping that are managed by different government agencies and various

87
companies to secure safety and protect consumer's rights for vehicles.
※ Started with My Car Info Application in 2011, expanded the channels to provide
information with www.ecar.go.kr in 2013.
- History
● (2011) Original vehicle registration, inspection history, vehicle tax
delinquency, subscription for mandatory insurance.
● (2013) Add maintenance history, inspection for used car performance,
scrapping information.
● (2014) Add history of mileage.
● (2015) Add third party vehicle information, location of inspection
shops
3) Amendments in law·institution· policy related to vehicle
history information service
- History of law·institution·policy
● (Feb. 2009) Follow the amendment of the 「Automobile Management

88
Act 」 in Article 69 to process registration information provision in the
system.
● (Sept. 2013) According to the new 「Automobile Management Act」 in
Article 58 Paragraph 8, it is mandatory for the vehicle management
provider (trading·maintenance·disassembly and recycling) to transmit
their business information to the vehicle management information
system.
● (Oct. 2015) According to the new Article 69, 2 of 「Automobile
Management Act」
, the vehicle information of vehicle owner and the third
party must be provided.
- Trends and Issues regarding vehicle history information service
● As the number of used car trades increases, transaction damages and
disputes rise due to incidents, such as concealing accident history and
failure in major parts as well as manipulating mileage.
● Following the advancement in ICT, the public requests for online
processing of civil complaints and integrate vehicle information, such as
registration· maintenance· inspection· trading.
4) Efforts to innovate vehicle administration with changes in
environment
- Link and integrate vehicle lifecycle information in related agencies

89
5) Process of overcoming challenges in implementing the
policy and success factors
- Process overcoming difficulties
● Implement system to collect·manage·provide vehicle lifecycle
information.
- Difficulties in collecting information as related agencies were reluctant
to cooperate.
➢ Convene a taskforce team of related agencies to link information (2011)
and hold 27 meetings to reaching a consensus on information integration
and how to provide information.
- Prepare legal foundation to provide vehicle history information service.
➢ Legal foundation to provide total vehicle history to a third party
through continuous discussions between MOLIT and the Korea
Transportation Safety Authority (Article 69, 2, Article 77 「Automobile
Management Act」).

90
● Promote utilization of total vehicle history service
- Pre-information notice for vehicle inspection (900,000 monthly
circulation), TS magazine (20,000 monthly circulation), corporation
homepage banner (300,000 visitors/month) and blog (160,000 visitors/
month), press release.
- Expand promotion to the public by asking for continuous cooperation
and publishing articles on online shopping malls for used cars, SK Encar
(12 million visitors/month), Motor Magazine (25,000 monthly
circulation).
- Analysis on success factor
● Reach a consensus and establish a cooperation system through holding
continuous meetings and organizing taskforce teams not only with the
public agencies (MOLIT, Ministry of the Interior, Korea Insurance
Development Institute), but also with private agencies (providers of
maintenance, trading, disassembly and recycling).
● Listen to user opinions through various channels (reviews on app
market, bulletin board on MOLIT and agency) to enhance the system and
framework.
● Encourage potential used car customers to use vehicle history
information service through promotions made on SK Encar and Motor
Magazine.

91
 e- Ministry of Education
- Strengthen school education to cultivate dreams and talents of the
students
- Promote universities with global competitiveness through specialization
- Build the competence-driven society to nurture future talents
- Provide the best educational administration service to realize happiness
in education
1) Smart Classroom Project
The Smart Classroom is a ICT-based classroom which enables
student-centered talored learning and self-driven learning through active
interaction. The classroom is com- posed of electronic interactive board,
electronic podium, wireless Internet, various teaching & learning
contents.
The Ministry of Education has been pursuing the official development
assistance(ODA) project in education, since 2011. The classrooms are up
and running in several countries including Indonesia, the Philippines,
Cambodia.
2) e-Learning International Cooperation Project
Since 2005, 17 offices of education in collaboration with the Ministry of
Education have selected the partner countries to promote e-Learning
globalization by conducting the invited training for teachers, e-Learning
infrastructure support and policy consulting.

92
3) Development and Trial Application of Digital Textbook
Digital Textbook includes various learning contents in addition to existing
paper-based curriculum content, such as dictionaries and glossaries,
multimedia, assessment and practice questions that enhance learning
support and management function.
4) National Education Information System(NEIS)
It is 11,600 schools, 178 offices of education in 17 Metropolitan and
Provincial offices of education Information System. HR, Payroll, Grade
analysis report etc are processed by National Education Information
System
5) Education Finance e-System(Edufine)
An integrated system to manage the budget request, compilation and
allocation for each project’s budget system and accrual and double-entry
accounting system as well as to make one-stop processing of the
income/expenditure to account settlement, preparation of financial report
and tailored financial analysis.

93
II. e-Gov services: for business Small and
Medium Business Administration :
 Customized Service for Businesses and Policy
Information System for SMEs
No need to visit multiple government organizations to start a business.
Starting a business and creating jobs made easy!
1) Overview
-Collect policy information on SMEs scattered across central agencies,
local government bodies, and institutions that support SMEs at
www.bizinfo.go.kr and mobile apps for easier access
● Improve utilization of policies by providing policy information through
various means such as mail, texts, and social media to users including
business members

94
3) Innovation efforts
- It now satisfies the demand in quantity by collecting and processing
scattered policy information across government agencies and institutions
at Biz-info in a timely manner
● However, there are still complaints that "I don't know what the policies
are, and where I can get support from.", even though the government
claims that they have a considerable number of SME policies.
- It is now linked to the integrated SMEs management system that retains the
historical information on SMEs support of central and local government bodies. It
provides customized services by analyzing the support history and features of
companies (category of business, business history) and automatically providing
recommendations on development stages and projects with good performances (Jan.
2016).
[How to provide customized SMEs policy information]
4) Operation results :
Improve user accessibility and convenience regarding SME support
policies by providing customized services*
* In the satisfaction survey of Biz-info in Sept. 2016, awareness recorded 86% and
service accuracy received 58% regarding customized policy service provision.
● The number of visitors to Biz-info recorded 5.58 mil (as of the end of
Aug. 2016), 122% compared to the previous year (Jan. to Aug. 2015), and

95
the number of accumulated membership registrations has continuously
increased to 94,000.
- Improve UI design reflecting user opinions, establish customized
services for business to reduce SMEs’ efforts to search policy and who
lacks resources and time
5) Challenges and analysis of success factors
- It is difficult for limited operation personnel to collect policy
information as they are scattered. With Web Scrapper, it automatically
accesses the website and collects policy information.
● Contribute to the utilization of SME policy as it classifies, processes, and provides
SMEs-related information such as SMEs support projects and institutions in a timely
manner.
- Established database for SME support history with active cooperation
and communication with central and local government agencies,
reflecting SMEs' opinions that "It is difficult to find the right policy
information." The biggest success factor is to provide customized policy
information based on features of business (type, history and sales).
 Ministry of Science, ICT and Future Planning :
G4B, Government Integrated Portal for
Supporting Business
Simplified application process to assist aspiring entrepreneurs and to
provide easier access to information on the industry and on complicated
administrative procedures!

96
1) Overview
Provide a one-stop service for business administrative tasks by making it
online. Integrate business support data that have been distributed in each
government agency to provide systematic support
● Business has a high burden of handling administrative tasks such as
visiting multiple government agencies many times, complicated and
various documents and procedure per government agency, and
preparation of duplicate documents.
※ Government for Business (G4B) : Website for e-government that provides an
integrated administrative service by linking IT infra to support business, which is
currently distributed in multiple government agencies (www. g4b.go.kr).
2) Vision and Goal

97
3) Concept map of the service
4) Main services
- Introducing and guiding to apply the business civil service
● Guide for civil services of business (4,038), Integrated application for
civil services of business (Minwon 24,926), Usage cases regarding civil
services of business (3,942), Online establishment of corporation (Small
and Medium Business Administration) · Integrated application for civil
services regarding defense import/export (Defense Acquisition Program
Administration).
- Batch changing of business information
● Batch changes of registered data at government agencies via G4B when
there is a change in detail of business administration (address, company

98
name, category of business).
※ Linked agencies : Supreme Court of Korea, National Tax Service, Korea
Intellectual Property Office, MOLIT, Ministry of the Interior, 4 Social Insurance
Information System.
- Service for testing·certification·performance
● Apply for issuance of report cards for testing·inspection·correction/
certification/ performance certificate (linking 217 agencies).

99
[Example of issuing report cards·certificate ]
- Service for business difficulties
● Business report difficulties to local government agencies or G4B site
(link 22 local government agencies around the country, transfer SMEs
ombudsman).
- Service to support business activities
● Integrated provision of capital support·bidding information of 48
government agencies and affiliated organizations.
● Provide integrated business news including policy and industry trends
(linking 81 government agencies and affiliated organizations).
5) Key achievements
- Prepare legal foundation to use G4B
● Amended 「Guidelines for technology record management of qualified
offices」 of Korean
Agency for Technology and Standards (July 2015).
※ Recognize the validity of report card issued by G4B.
● Amended 「Announcement on processing civil services」 of Ministry
of Administration and Safety (Jan. 2013).
- Register batch change service of business details by G4B as civil services.
- Benefit of G4B's business support

100
● As business users can handle civil services for business such as issuing
administrative documents through one channel, it is more convenient for
business support to handle civil services, and satisfaction increased
(reduced $327 billion a year).
- Cases of sharing G4B with foreign governments
● Implementation process of G4B and service details for public officials
from Malaysia (May 2014).
● Details of general service including how to solve business difficulties
for public officials from Uzbekistan (June 2013).
● Details of general service for public officials at the Ministry of
Commerce from Sweden and Norway (Mar. 2012).
 Ministry of Government Legislation : Korea Legal
Information Service
Convenient source of law, ordinance, and legal counseling anytime,
anywhere Also available on smartphone applications!
1) Definition and history
- Definition :
National legal information site where search for all legal information
including current legislation, history statutes, administrative rules, local
regulations and precedents is provided
- History :
Integrating various legal information services, individually digitalized

101
since the 1980s, into the National Legal Information Center (NLIC) in
2010
2) Vision and goal
(Vision) Easy to access, understand and use legal information :
- (Goal) Strengthening the foundation for a law-abiding country and
helping to realize a reliable society :
● Improving happiness of the citizens and nation by increasing utilization
of legal information
3) Progress and current status
- (Progress) Enhancement in progress with continuous development
since 1992

102
- (Service status) Providing four major services based on legal
information database
● (Integrated search for legal information) Integrated search for legal
information anytime and anywhere.
● (Link to relevant laws) Link to legal information for reference.
● (Common utilization) Open API to provide legal information in a
desirable form.
● (Mobile app) Mobile search for legal information.
4) Efforts for innovation responding to changes in
environment
- Contributing to achieving the national goal by actively
accommodating innovation policies by the government :
● (Goal) Actively accommodating policies for opening public data by
Government 3.0.
● (Achievement) Contributing to opening of public data by distributing
Open API for legal information, improving quality and providing
‘One-click service for law and ordinance’.
- Close cooperation with central and local government agencies
● (Goal) Providing integrated services for administrative rules of central
government agencies and regulations of local governing bodies.
● (Achievement) Identifying and providing services focusing on the
citizens’ convenience such as ‘One-click service for law and ordinance’.

103
- Developing and utilizing legal data and tools for improving service
quality :
● (Goal) Preventing and minimizing the errors in establishment and
amendment of laws to improve the quality of legal information.
● (Achievement) Developing and distributing tools for people in charge
of the legislation such as various editors.
- Introducing cutting-edge technology to respond to intelligent
informatization, introduce and utilize technology such as data link, and
integrated search for legal information
5) Recent status
- Content :
- Achievement of information provision :

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