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Lead Your Company’s
Next Game Changer
Manu Warikoo
Operative Senior Vice President, Solutions
January 12, 2012
2




Who is Operative?
 Provide software and services that help media companies run their advertising businesses
 11 years deep digital domain expertise
 250+ employees in New York, São Paulo, London, Melbourne, and Bangalore
 Customers are 200+ media industry leaders
 100,000 placements trafficked monthly
 $6B in global ad revenue run through Operative solutions
Companies can’t scale if they
can’t bring it all together.
4



                              Product/Inventory




Main Functions of
a Digital Media
Company             Finance   Publisher           Sales




                                   Ad Ops
5

        SALES                                              CAMPAIGN                                                BILLING
RFP
      PROCESS                         Get IO and creatives
                                                           EXECUTION
                                      from agency

                                                                                                                           Send invoice
                                                                                                                           to agency
        Is there Inventory?            Reserve
                                       inventory
              Yes                                                                                               Enter campaign
                                          Confirm which delivery maps to original campaigns
 Complete                                                                                                       information
 spreadsheet with
 Sale details                                                 Enter campaign
                                                              information                             Enter delivery
                                                                                                      for billing

      Send completed
      spreadsheet to Ad Ops

EXCEL                                              AD                                                        BILLING
                        Monitor performance        SERVER                  Pull delivery, and prepare        SYSTEM
                        and send updates                                   reports to send to the agency
                        upon request                                       and the Finance team

                                   AGENCY          SALES       AD OPERATIONS         FINANCE
6


A Real Life                       Offline (Excel, Email, etc.)
                                                                            Ad Server (Display)

Example                          Proposals           Revenue Forecasting
                                                                              Campaign Delivery
                                                                                Ad Trafficking
                                                                               Inventory Avails
• $30M digital ad revenue       Media Plans         Account Management          Modifications
                                                                               Campaign Details
                               3rd Party Data            Signed IO’s
• 12 salespeople
                              Campaign Details          Modifications       Ad Server (Video)
• 100 campaigns per month
                             Campaign Delivery      Sponsorship Calendar      Campaign Delivery
                                                                                Ad Trafficking
                                 Reporting              Creative Brief         Inventory Avails
                                                                                Modifications
                                Reservations          Proof of Execution
                                                                               Campaign Details
         LEGEND
          SYSTEM                                                            3rd Party Ad Server
        Data/Task                                                               3rd Party Data
       Duplicate Data            CRM                    Finance App
         Interface              Accounts                Campaign Details
       Linked Workflow                                Account Receivables
                                Contacts                  Adjustments
          Re-key
      Disconnected Data                                   Credit Limits
       and/or Processes     Opportunity Mgmt
                                                      Revenue Recognition
7




Reality Check: What’s Really Happening
 Data scattered in multiple places
 and getting lost in translation
 Duplicate, manual re-entry of data
 Spaghetti processes
 Departments operating in silos
 Deals closing without the proper
 checks and balances
8




How Can We Run Our Business Better?
9




Key Business Requirements
Product                            Sales                          Ad Operations                              Finance
   Flexible model for
    creating products &
                                   
                                              
                                       sellable products End-to-End
                                       Consolidated view of all          Integrate with all your ad
                                                                          servers
                                                                                                                Reconcile Sales’ contract
                                                                                                                 information with
    packages                          Provide easy access to            Automate trafficking                   campaign results
   Associate inventory to
    sellable products              
                                               CRM
                                       Integrate with
                                                      Integratedall sources data
                                       inventory availability Reconcile delivery
                                                              from
                                                                  
                                                                                                                Prepare billing data for
                                                                                                                 invoicing
   Tie products with                 Maintain accurate                                                        Integrate with your
    trafficking instructions
    for automation                            
                                       revenue forecasts Agnostic                                                financial application



                                  Robust reporting & analytics            Support various business models and
Executive                         Customizable workflow
                                                                      
                                                                            new types of revenue opportunities
                                                                            Support international business
                                  Enterprise security
10




Enterprise business platforms:
Brings together people, processes, and technology
applications into one business platform
for digital media companies
11




Why Advertising Business Management?
 Enterprise-wide discipline and compliance
 Streamlined, automated processes
 Elimination of duplicate data entry
 Centralized data
 Enterprise-wide transparency
 Integrated reporting
12


A Real Life                   OfflineONE SYSTEM etc.)
                                      (Excel, Email,                                  Ad Server (Display)

Example With                 Proposals
                       Advertising Business Management        Revenue Forecasting
                                                                                        Campaign Delivery
                                                                                          Ad Trafficking

Ad Business                 Media Plans                       Account Management
                                                                                         Inventory Avails
                                                                                          Modifications
                         Product Packaging                   Trafficking Operations      Campaign Details
Management                 3rd Party Data
                      Accounts & Contact Mgmt
                          Campaign Details
                                                                    Signed IO’s
                                                             Campaign Management
                                                                 Modifications        Ad Server (Video)
                         RFP Management                        Invoice Processing
                         Campaign Delivery                    Sponsorship Calendar      Campaign Delivery
                                                 Reporting                                Ad Trafficking
                             Reporting                           Creative Brief
                                                                                         Inventory Avails
                                           Inventory Management                           Modifications
                            Reservations                     Proof of Execution
                                                                                         Campaign Details
     LEGEND                    Business Intelligence & Data Warehousing

      SYSTEM                                                                          3rd Party Ad Server
    Data/Task                                                                             3rd Party Data
   Duplicate Data            CRM                                 Finance App

     Interface              Accounts                             Campaign Details
   Linked Workflow                                             Account Receivables
      Re-key                Contacts                               Adjustments
  Disconnected Data                                                Credit Limits
   and/or Processes    Opportunity Mgmt
                                                               Revenue Recognition
13




What ROI Can I Expect?
14




The ROI.
Sales: Reduce RFP response time by 60%.

Ad Operations: Increase operational efficiency
by 30%.

Finance: Reduce billing cycle times by 50%.

Executive: Reduce operational costs by 50%.
15




How Does One Ensure Success?
16




Five Key Drivers to Success
1.   Clear goals & objectives
2.   Executive sponsorship
3.   Participation from key stakeholders across the organization
4.   Clear approach and commitment to adoption
5.   Strong partner aligned with your goals & objectives
17




What’s Next?
18




Three Questions To Ask Yourself
1.   Are we currently operating efficiently and
     effectively?
     To help you uncover the health of your business and identify potential areas
     of improvement, complete this COMPANY EVALUATION WORKSHEET.


2.   How do I start socializing this idea?
     Read this quick 1-page overview on HOW TO GET INTERNAL BUY-IN to learn
     who needs to get involved and how to get them engaged.


3.   How do I make this a reality?
     To help mobilize your organization, create a Plan of Action which identifies
     milestones and key owners.
19




Questions?
20




         Thank You
Manu Warikoo | mwarikoo@operative.com

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ABM Lead Your Company's Next Game Changer

  • 1. LIVE Webcast Lead Your Company’s Next Game Changer Manu Warikoo Operative Senior Vice President, Solutions January 12, 2012
  • 2. 2 Who is Operative? Provide software and services that help media companies run their advertising businesses 11 years deep digital domain expertise 250+ employees in New York, São Paulo, London, Melbourne, and Bangalore Customers are 200+ media industry leaders 100,000 placements trafficked monthly $6B in global ad revenue run through Operative solutions
  • 3. Companies can’t scale if they can’t bring it all together.
  • 4. 4 Product/Inventory Main Functions of a Digital Media Company Finance Publisher Sales Ad Ops
  • 5. 5 SALES CAMPAIGN BILLING RFP PROCESS Get IO and creatives EXECUTION from agency Send invoice to agency Is there Inventory? Reserve inventory Yes Enter campaign Confirm which delivery maps to original campaigns Complete information spreadsheet with Sale details Enter campaign information Enter delivery for billing Send completed spreadsheet to Ad Ops EXCEL AD BILLING Monitor performance SERVER Pull delivery, and prepare SYSTEM and send updates reports to send to the agency upon request and the Finance team AGENCY SALES AD OPERATIONS FINANCE
  • 6. 6 A Real Life Offline (Excel, Email, etc.) Ad Server (Display) Example Proposals Revenue Forecasting Campaign Delivery Ad Trafficking Inventory Avails • $30M digital ad revenue Media Plans Account Management Modifications Campaign Details 3rd Party Data Signed IO’s • 12 salespeople Campaign Details Modifications Ad Server (Video) • 100 campaigns per month Campaign Delivery Sponsorship Calendar Campaign Delivery Ad Trafficking Reporting Creative Brief Inventory Avails Modifications Reservations Proof of Execution Campaign Details LEGEND SYSTEM 3rd Party Ad Server Data/Task 3rd Party Data Duplicate Data CRM Finance App Interface Accounts Campaign Details Linked Workflow Account Receivables Contacts Adjustments Re-key Disconnected Data Credit Limits and/or Processes Opportunity Mgmt Revenue Recognition
  • 7. 7 Reality Check: What’s Really Happening Data scattered in multiple places and getting lost in translation Duplicate, manual re-entry of data Spaghetti processes Departments operating in silos Deals closing without the proper checks and balances
  • 8. 8 How Can We Run Our Business Better?
  • 9. 9 Key Business Requirements Product Sales Ad Operations Finance  Flexible model for creating products &   sellable products End-to-End Consolidated view of all  Integrate with all your ad servers  Reconcile Sales’ contract information with packages  Provide easy access to  Automate trafficking campaign results  Associate inventory to sellable products   CRM Integrate with Integratedall sources data inventory availability Reconcile delivery from   Prepare billing data for invoicing  Tie products with  Maintain accurate  Integrate with your trafficking instructions for automation  revenue forecasts Agnostic financial application  Robust reporting & analytics  Support various business models and Executive  Customizable workflow  new types of revenue opportunities Support international business  Enterprise security
  • 10. 10 Enterprise business platforms: Brings together people, processes, and technology applications into one business platform for digital media companies
  • 11. 11 Why Advertising Business Management? Enterprise-wide discipline and compliance Streamlined, automated processes Elimination of duplicate data entry Centralized data Enterprise-wide transparency Integrated reporting
  • 12. 12 A Real Life OfflineONE SYSTEM etc.) (Excel, Email, Ad Server (Display) Example With Proposals Advertising Business Management Revenue Forecasting Campaign Delivery Ad Trafficking Ad Business Media Plans Account Management Inventory Avails Modifications Product Packaging Trafficking Operations Campaign Details Management 3rd Party Data Accounts & Contact Mgmt Campaign Details Signed IO’s Campaign Management Modifications Ad Server (Video) RFP Management Invoice Processing Campaign Delivery Sponsorship Calendar Campaign Delivery Reporting Ad Trafficking Reporting Creative Brief Inventory Avails Inventory Management Modifications Reservations Proof of Execution Campaign Details LEGEND Business Intelligence & Data Warehousing SYSTEM 3rd Party Ad Server Data/Task 3rd Party Data Duplicate Data CRM Finance App Interface Accounts Campaign Details Linked Workflow Account Receivables Re-key Contacts Adjustments Disconnected Data Credit Limits and/or Processes Opportunity Mgmt Revenue Recognition
  • 13. 13 What ROI Can I Expect?
  • 14. 14 The ROI. Sales: Reduce RFP response time by 60%. Ad Operations: Increase operational efficiency by 30%. Finance: Reduce billing cycle times by 50%. Executive: Reduce operational costs by 50%.
  • 15. 15 How Does One Ensure Success?
  • 16. 16 Five Key Drivers to Success 1. Clear goals & objectives 2. Executive sponsorship 3. Participation from key stakeholders across the organization 4. Clear approach and commitment to adoption 5. Strong partner aligned with your goals & objectives
  • 18. 18 Three Questions To Ask Yourself 1. Are we currently operating efficiently and effectively? To help you uncover the health of your business and identify potential areas of improvement, complete this COMPANY EVALUATION WORKSHEET. 2. How do I start socializing this idea? Read this quick 1-page overview on HOW TO GET INTERNAL BUY-IN to learn who needs to get involved and how to get them engaged. 3. How do I make this a reality? To help mobilize your organization, create a Plan of Action which identifies milestones and key owners.
  • 20. 20 Thank You Manu Warikoo | mwarikoo@operative.com

Editor's Notes

  1. Typical process
  2. So what’s actually happening?
  3. Let me make sure I understand the requirements now…We need to do these things…in order to accomplish these things, linkages …
  4. So what are the benefits when you accrue a system like that….
  5. Original list:Sales: Increase revenue up to 25%. Decreases revenue losses by 20%.Ad Operations: Increase operational efficiency by 30%.Finance: Reduce billing cycle times by 50%.Executive: Increase margins by x%. Reduce operational costs by 20%.
  6. Screenshot of Evaluation WorksheetHow long does it take to _____How many times entering dataHow many people touch orderHow much YOY growthetc.