This document provides an overview and introduction to the SGBV and CP modules in proGres v4. It outlines the learning objectives which are to explain who has access to the modules and when use is appropriate, provide an overview of proGres v4's security model and user access, and understand how case management processes fit with information management in proGres v4. It then details the security model, user access rights procedures, appropriate use of the modules, and provides instructions on logging in and navigating proGres v4, including how to record SGBV incidents and the data points included. It also covers the Child Protection module, BIA and BID forms and their associated processes.

1. Introduction to the SGBV and CP
modules in proGres v4
Regional SGBV CM/IM Workshop
9-11 October 2017
San José, Costa Rica

2. Learning objectives
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region
• Explain who has access to the SGBV and Child Protection modules
in proGres v4 and when use of the modules isappropriate.
• Share overview of how the proGres v4 security model works and how
user accessis granted.
• Understand how the case management process and work flow fits with
information management in proGres v4.

3. Overview of proGres v4 security model
§ 7 levels in each “team”.A team
might be Registration,
Referrals, RSD, SGBV, CP
, etc.
§ Example: SGBV team
1. No visibility
2. Reader Basic
3. Reader Intermediate
4. ReaderAdvanced
5. Basic
6. Intermediate
7. Advanced
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

4. User access rights for SGBV and CP
modules
q Who can be granted access?
q What is the standard operating procedure?
q Who receives the request to assignuser accessrights?
q Who has the supervisory role and reviews the request before it is
granted?
q Focal point follows up to cancel user access if user leaves job or
PPAchanges
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

5. Use of the SGBV/CP modules
• Appropriate for
– UNHCR SGBV/CP focal point;
– Partner social worker or case worker;
– Staff trained on SGBV/CP case management;
– SGBV/CP case management supervisor.
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

6. Getting to know proGres v4
We will cover the following:
• proGres v4 terminology
• How to navigate through the screens
• Making Views in proGres v4
• How to record an SGBV incident
• Data points in an SGBV record
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

7. How to log in to proGres v4
• http://progres-trn.unhcr.org
• Login:
• Time for a !
Click on: UNHCR Partner
Enter: Email address Partnersname
Password: Your password unhcr@123
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

8. ACTIVITY: !
§ Work in pairs. Take turns. One person is
the case manager and one is the
supervisor.
§ Follow the instructions on your handout
to find key information about an SGBV
case the case worker entered.
§ Search and find the answers to the
questions for a treat!
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

9. Child Protection module
• Child Protection Case
– Child Protection Incident
• BIAform
• BID form
BIAand BID then follow a
process
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

10. BIA and BID Process Flow
• BIA
• BID
Start Any
Status
BIAClose
d
Pendin
g
Intervie
w
Pending
Recommendati
on
Pendin
g
Revie
w
BIA
Complete
d
Closure
Start
B I D
Co m p l et ed
Reopeni ng
P en d i n g
Interview
P en d i n
g
Reopening
D ec i s i o
n
P en d i n g
R ec om m en d a t i on
P en d i n g
R ev i ew
P en d i n g P a n e l
D ec i s i on
A n y Status
Closure
B I D
Com p l et ed
B I D C l o sed
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region

11. Key messages
1. proGres v4 access is granted after aProtection Officer
has reviewed the access request.
2. Differentiated access to SGBV and CPmodules.
3. proGres is intended to follow the UNHCRwork flow.
4. BIAs and BIDs have a built-in process toensure follow
up at each step.
Regional SGBV/CP CM / IM Workshop - RLU San José, Costa Rica - Americas Region