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Complaint at the the hotel
1. A; good everning. House keeping. How may I help you?
B: my room is very hot. It seem that there are some problems with the air
conditioner in may room.
A: Is your room number 1024?
B: yes. It is 1024
A: I am sorry madam, I will send someone up immediately to check for you.
B: sure. By the way, the water pipe has been leaked and it make my bathroom wet
and moist. Didnt the house keeper examine it before I check in? It ‘s terrible.
A: maybe the water pipes got some problems. I will send a plumber up right away.
B: ok. Thanks
A: Is there anything I can do for you?
B: yes, the toilet is dogged and I can not flash the water. It smells terrible.
A: I am very sorry to hear that. That must be something wrong with it. May be the
last customer has done st improperly. The plumber will also help you.
B: do you have any inconvenience?
A: yes, the window curtain is very dirty.
B: if you would like, we can set another room for you before room 1024 is well
prepared.
A: alright. I guess I have no choice. When should I move?
B: I will send a bellhop to help you more luggages and take you another room in
15 minutes.
A: Alright. That’s great. Thanks
B: It’s my pleasure and we apologize for the inconvience this causes. We’ll set
everthing well in shortest time and please acceptour appologies.