Seeking new career opportunities! I strive to represent my company, my family, my community, my country, and my continent to the highest standard possible. I am extremely driven to success; will continue working without ceasing while thriving in high-stress, fast-paced environments. I live for team building and helping associates develop personally, professionally, and spiritually. I don't believe in compartmental or departmentalizing. My strengths are Cross-functional Collaboration, Continuous Improvement / Integration, Growth-Hacking, & Operations Strategy. I recognized these areas as a multi-decade opportunity while writing my RCB case studies and ops strategy framework on kanban, kaizen leadership, and The Toyota Way total quality management principles almost 14 years back at J Mack Robinson College of Business. I am confident that my passion, dedication, and tireless work ethic will continue to create the opportunity that I seek. I will spend the rest of my life reminding myself to never again take for granted the things I once did. Opportunity is all that I can, or ever will, ask for from anyone; and I hope that you will give me a chance to capture it. I will be ready to deliver as an immediate value-added adaptable asset. I am not the most talented shark in the pool, but for what I lack in proficiency, I make up for in tenacity. I will continue to self-learning in-demand skills, daily; while refreshing and replenishing the old. SKILLS problem solving, creative thinking, leadership & development, continuous improvement, growth-hacking, disruptive marketing, customer retention and total satisfaction, business and data analysis, process implementation, trend analysis, demand planning, budgeting, human resource forecasting, establishing and monitoring KPI's, inventory management, logistics management, customer invoice & purchase order database management, billing, front-facing customer relations, business development, financial analysis, accounting fundamentals, change orders, daily monitoring and reporting, link building, content curation, brainstorming, fostering inclusion, demanding and respecting diversity.

1. C BRENNAN POOLE
Covington, GA | BECOMINGBRENNAN@GMAIL.COM | LINKEDIN
https://linkedin.com/in/OUDcollective | https://linkedin.com/in/BrennanPoole
SUMMARY
Operations strategist capable of creating total customer satisfaction. Excels in high-stress, fast-paced
environments. Fosters a cross-functional, collaborative, & creative problem-solving environment. Respects and
expects diversity, all-Inclusive practices, and continuous improvement with increasingly difficult to achieve
metrics. Self-aware of weaknesses, encourages feedback, and welcomes growth.
EDUCATION
GEORGIA STATE UNIVERSITY, ATLANTA, GA
FACULTY SCHOLAR 2004
CLASS OF 2006 DEAN’S LIST 2005
Managing People in Organizations
Managing Human Resources
Optimal Resource Allocation
Analysis of Business Data
Business Data Analysis
Project Management
Operations Strategy
Statistics
Legal Environment of Business
Total Quality Management
Service Operations Mgmt.
Business Communication
Globalization in Business
Managerial Accounting
Corporation Finance
Business Analysis
Learning Brainstorming
Switching Your Career
Learning from Failure
Personal Branding on
Social Media
Office 365 Features
Learn Data Science
Basic Marketing
Social Leadership
Cross-Functional Team Leadership
UX Foundations: Content Strategy
Developing a Learning Mindset
Web Development Foundations
Four Levels of Writing Mastery
Why are opioids so addictive?
Creating Thriving Conditions
Codeless Business Solutions
Marketing to Millennials
SharePoint
Writing a Compelling Blog Post
Learning Infographic Design
Transformational Leadership
OMCA Certification Prep.
Learning to Teach Online
Inclusive Conversation
Intro to Psychology
Learning Rest API’s
Strategic Thinking
SKILLS
J MACK ROBINSON COLLEGE OF BUSINESS
BACHELOR OF BUSINESS ADMINISTRATION
OPERATIONS MANAGEMENT
LANGUAGE LEADERSHIP TECHNICAL

2. About Me Professional References
Operations Management
Creative Problem Solving
Human Resources (Hr)
Medical Marijuana
Strategic Planning
Marketing Strategy
Entrepreneurship
Team Building
Crunchbase™
Open Source
Kubernetes
Leadership
Pinterest™
Creative Writing | Content Strategy
Customer Relationship Mgt | CRM
Marketing Practices | Psychology
Web Standards | Schema | HTML
Analytics | Metrics | Measurables
Front-End Development | JAVA
Educational Technology | LMS
Accessibility | Ease of Access
Outlook | G Suite | Code Lab
Operations Management
Diversity & Inclusion
Git | GitHub | VCS
Strategic Planning
Google Cloud Platform | Azure
Microsoft Excel | Google Sheets
Microsoft Word | App Scripting
Progressive Web Applications
Power Point | Google Slides
Regulatory Environments
Google Analytics | Churn
Project Management
SAAS | PAAS | IAAS
Logistics Mgmt.
Wellness
Startups
LOGISTICS EXPERIENCE
LOGISTICS COORDINATOR
Amazon Inc, Stockbridge, GA
Oct 2017-Jan 2018
✓ Fieldinboundcallsfromamazonflexdeliverypartners,mappingprogress,navigating,andtroubleshootingthe
variableswhileguiding&encouraging100%successfuldeliveryofamazongoodsandservices.
✓ Forgeconcretecustomerandteampartnerships;preservingtheCustomer-Centricprocessbydeliveringa
personalized,peculiarexperiencethatcustomerscherish.
✓ Gainfamiliaritywiththevirtualworkenvironment,fosteractiveparticipationinforumstohelpateamdynamic
focusingonproblemresolutionstrategies.
DISPATCH SUPERVISOR
Annex Freight Systems Inc, Newnan, GA
March 2013-Nov 2013
✓ Supplypipelinemanagementandplanninganalysisforrail,truckload,andlessthanload(LTL)customers.
✓ Processimplementationandcontinuousimprovementledtotheeliminationofnolessthan$60,000inshipping
expenseforcustomers.
RELENTLESS ADVOCATE FOR CUSTOMERS; ALWAYS PROTECTING CONFIDENTIALITY &
DATA; ANTICIPATING NEEDS & UNDERLYING ISSUES; TREATING THE CLIENTS TIME &
ATTENTION AS SACRED
ENSURE COMPANY RESOURCES PROPERLY UTILIZED TO MEET & EXCEED 99.4% ON-TIME
SERVICE

3. OPERATIONS MANAGER
Saia LTL Inc, Ellenwood, GA
July 2011-Feb 2013
✓ Design,develop,deploydailyopsgameplan;toensure98.6%on-timeservicestandard.
✓ Establishstandardoperatingprocedure[SOP]forreachinglargestlaneloadaverage.
✓ Facilitateandbuilduponterminalloadaverage;meanof31,900pounds;a1,900-poundimprovement.
✓ InstillTotalQualityManagementprinciplesusingtheToyotaWaymanagementmodelleading toterminal
turnaroundandrecipientofmultipleawards.
DISPATCH SUPERVISOR
Saia LTL Inc, Johns Creek, GA
July 2009-July 2011
✓ Challenge,mentor,develop,dockopssupervisors;byimplementingfreightforecastingsolutions.
✓ Traintheopsteaminpatternrecognition,trendanalysis,&cyclicaldemandplanning.
✓ Craftdailyoperationalstrategy,usingdynamic,multi-destination,loadlayering.
"Casey [Brennan] performed to a level that advanced him within our
organization, with my approval and support. He is a dedicated and talented
individual who works with purpose and pace."
- Robert Bulick
Vice President SCHNEIDER INC
OPERATIONS SUPERVISOR
Saia LTL Inc, Ellenwood, GA
March 2008-July 2009
✓ Improvequalitythroughthedockmentorprogramandon-the-jobtraining;facilitatingandencouragingcross-
trainingprogramsforpeersandassociates.
✓ Trendanalysisandpatternrecognitiontoshownewdueserviceschedule;orcutexistingschedules,bybuilding
loadswithmulti-pointdestinations.
✓ Institutesix-sigmamanagementprinciples,supportmanagementgoals,anddevelopstaff;toachieveongoing
improvement.
MANAGE THE DAY TO DAY OPERATIONS FOR A NATIONAL LESS-THAN-LOAD (LTL)
CARRIER REPORTING DIRECT TO TERMINAL OPERATIONS MANAGER; STAFF OF 400+
ASSOCIATES
STREAMLINE & SUPERVISE THE LINE HAUL OPERATION ENSURING MAXIMUM LOAD
AVERAGE PER HAUL & MEETING COMPANYWIDE 98.6% ON-TIME SERVICE STANDARD
[SINGLE LARGEST COST IN LTL INDUSTRY]
CRAFT DAILY OPS PLAN DESIGNED TO GUARANTEE 98.6% ON-TIME SERVICE WHILE
MENTORING AND LEADING HOURLY ASSOCIATES

4. About Me Professional References
✓ Verifyallservicedueshipments O-T-R(over-the-road);in-positionforservice;encouragefluidtransitionintobreak
shift.
SERVICE EXPERIENCE
SERVER TRAINER MANAGER
The Italian Oven, Stockbridge, GA
Jan 2005 - Sep 2005, Jul 2007 - Mar 2008, Feb 2011 - Aug 2014
✓ Menupresentationinanon-solicitedstylethat'ssimplistic,yet,sophisticatedinitsapproach,identifyingand
articulatinginsightfulItalianpairingswithathoughtfulandtastefulintroductionastheappetizer.
✓ Enticethosetastebudswithexoticentreeofferingswhiledeliveringondesiresandcreatingacourtshiptothe
evening.
✓ Ultimatelymanagingtomarrythosetastebudstogetherpromptwithwineandspirits.
✓ Not-to-soon,butshortlythereafter,servingaseductively,succulentdessert,asthepassionateandpromising
honeymoon;aneloquentendtoanexcitingevening.
SERVER TRAINER
Teds Montana Grill, Atlanta, GA
Sep 2005 - May 2006
✓ Utilizesuggestivesalestechniquebyfindingcustomerspreference.
✓ Offertailored-to-individualinsightonmenuitems,dailyblue-platespecials,seasonaldessertoffering,andsignature
bardrinks.
GENERAL MAINTENANCE
Pine Hills Residential Community, Stockbridge, GA
Aug 2016 - Aug 2017
CREDO
Then i looked on all the works that my hands had wrought, and on the labour that i had
laboured to do, and behold, all was vanity and chasing the wind, and there was no profit under
the sun.
–Ecclesiastes. Chapter Two. Verse Eleven.
The ultimate measure of a man is not where he stands in moments of comfort and convenience,
but where he stands at times of challenge and controversy.
– Reverend Martin Luther King, Jr. PhD
CONSISTENTLY CREATE UNFORGETTABLE DINING AUTHORING AN AUTHENTIC
ATMOSPHERE & ADOPTING A UNIQUE, FAMILY-FRIENDLY FEELING
PROVIDE DISTINCTIVE DINING OFFERING CLASSIC AMERICAN COMFORT FOOD IN A
SALOON SETTING
DEVELOP A PARTNERSHIP WITH RESIDENTS BY ALWAYS OFFERING TO ASSIST AND
DELIVERING EARLY ON REQUISITION ORDERS

5. COPYRIGHT CREDIT