Emotions and Defensiveness In The Workplace1. Emotions and Defensiveness
in the Workplace
ODN of Western New York
Ethan Schutz
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Monday, March 4, 13
2. Name
What you do
Why you are here
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3. Emotional states
“Logic” of emotions
Unwanted behavior
Staying positive
Implications
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4. © 2013, The Schutz Company. All rights reserved.
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5. Will Schutz, Ph.D.
1925-2002
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6. © 2013, The Schutz Company. All rights reserved.
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7. Technical competence
Compatibility
People working well together
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8. FIRO®
Fundamental
Interpersonal
Relations
Orientation
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9. C P
Compatibility is directly
related to Productivity
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10. C P
Productive teams created randomly:
50%
Productive teams created using FIRO:
75%
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11. Harvard
University of Chicago
University of California
Berkeley
Albert Einstein School of Medicine
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12. Inclusion Control Openness
Low High Low High Low High
FIRO-B predicted behavior 75% accurately
What explained the other 25%?
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13. Psychodrama
Bioenergetics
Psychosynthesis
Rolfing
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14. Rigidity
Enemy of
teamwork and
good relationships
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15. Rigidity
...stems from fears
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16. Sad Happy
Angry Content
Disappointed Satisfied
Weak Strong
Nervous Confident
Confused Capable
Scared Joyous
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17. Make decisions
Solve problems
Fear Handle conflict
affects our
Listen to others
capacity
to Speak to others
View others
Use time and energy
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18. Individual
People
System
Task
Service Product
Process Network
Relationships Compatibility
Individual Individual
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19. Task
System
People
Individual
Relationships Compatibility
Process Network
Service Product
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Monday, March 4, 13
20. Behavior Inclusion Control Openness
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21. Inclusion
0 1 2 3 4 5 6 7 8 9
Low High
The amount of contact with other people
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22. Control
0 1 2 3 4 5 6 7 8 9
Low High
The structure of the interaction with other
people, including directing and decision-making
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23. Openness
0 1 2 3 4 5 6 7 8 9
Low High
The depth of the interaction with other people—
expressing feelings, thoughts, and beliefs
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24. Behavior Inclusion Control Openness
Interpersonal Ignored/ Humiliated/ Rejected/
Fear Abandoned Embarrassed Disliked
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25. Interpersonal fears
can lead to...
Rigidity
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26. Inclusion Control Openness
Low High Low High Low High
Humiliated/
Ignored/Abandoned Rejected/Disliked
Embarrassed
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Monday, March 4, 13
27. Our Unspoken Working Agreement
“Please Lie to Me”
I won’t…
…say what I see if you won’t say what you
see.
…say what I’m thinking if you won’t say
what you’re thinking.
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Monday, March 4, 13
28. Our Unspoken Working Agreement
“Please Lie to Me”
I won’t…
…say what I’m really feeling if you won’t
say what you’re really feeling.
…say what I want if you won’t say what you
want.
…question you if you won’t question me.
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Monday, March 4, 13
29. I pretend…
…to trust people who I don’t.
…to listen to people when I’m not.
…to respect certain people when I don’t.
…to agree when I don’t.
…I don’t have to be right or get my way.
…to be patient.
…I want to be collaborative.
…I’m not feeling critical.
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Monday, March 4, 13
30. I pretend…
…not to be frustrated when I am.
…to know what I am doing when I don’t.
…not to be afraid when I am.
…I don’t want more recognition.
…to want other people’s opinions.
…I have things under control.
…I want feedback.
…to say what I think and feel.
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31. © 2013, The Schutz Company. All rights reserved.
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32. © 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
33. Opening a Restaurant
How will you invite your customers to feel:
Included and Competent and in Liked and treated
significant Control of in an Open, friendly
their experience way
and reduce concerns they have about being:
• being ignored • humiliated • rejected
• passed over • shamed • disliked
• neglected • embarrassed • judged harshly
• unimportant • foolish • treated coldly
• forgotten • stupid • not accepted
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Monday, March 4, 13
34. Psychodrama
Bioenergetics
Psychosynthesis
Rolfing
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Monday, March 4, 13
35. Behavior Inclusion Control Openness
Feelings Significance Competence Likability
Self-Concept Self- Self-
Aliveness
(behavior) Determination Awareness
Self-Concept Self- Self-
Self-Like
(feelings) Significance Competence
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13
36. Behavior Inclusion Control Openness
Feelings Significance Competence Likability
Self-Concept Self- Self-
Aliveness
(behavior) Determination Awareness
Self-Concept Self- Self-
Self-Like
(feelings) Significance Competence
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Monday, March 4, 13
37. Feedback
Imagery/
Visualization
Assessment Tools
Structured
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Experiences
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Self-Perception
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38. www.TheHumanElement.com
ethan@theschutzcompany.com
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