Emotions and Defensiveness            in the Workplace                                         ODN of Western New York    ...
Name                                  What you do         Why you are here© 2013, The Schutz Company. All rights reserved....
Emotional states        “Logic” of emotions        Unwanted behavior        Staying positive        Implications© 2013, Th...
© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
Will Schutz, Ph.D.             1925-2002© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
Technical competence                                             Compatibility                        People working well ...
FIRO®                                                   Fundamental                                                   Inte...
C           P                   Compatibility is directly                   related to Productivity© 2013, The Schutz Comp...
C                 P                     Productive teams created randomly:                                                ...
Harvard                               University of Chicago                                                       Universi...
Inclusion               Control        Openness                                  Low              High   Low         High ...
Psychodrama                                                                                   Bioenergetics               ...
Rigidity                   Enemy of                 teamwork and               good relationships© 2013, The Schutz Compan...
Rigidity           ...stems from fears© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
Sad                                        Happy         Angry                                      Content      Disappoin...
Make decisions                                                   Solve problems      Fear                                 ...
Individual                                                         People                                                 ...
Task                                                              System                                                  ...
Behavior                       Inclusion   Control   Openness© 2013, The Schutz Company. All rights reserved.Monday, March...
Inclusion                       0               1           2   3   4   5   6   7   8    9                Low             ...
Control                       0               1           2   3    4   5    6   7   8    9                Low             ...
Openness                       0               1           2   3   4   5   6   7   8    9                Low              ...
Behavior                        Inclusion     Control     Openness                    Interpersonal                   Igno...
Interpersonal fears               can lead to...                                                   Rigidity© 2013, The Sch...
Inclusion                      Control             Openness                            Low                    High   Low  ...
Our Unspoken Working Agreement                                                   “Please Lie to Me”           I won’t…    ...
Our Unspoken Working Agreement                                                   “Please Lie to Me”           I won’t…    ...
I pretend…          …to trust people who I don’t.          …to listen to people when I’m not.          …to respect certain...
I pretend…          …not to be frustrated when I am.          …to know what I am doing when I don’t.          …not to be a...
© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
Opening a Restaurant             How will you invite your customers to feel:            Included and                      ...
Psychodrama                                                                                   Bioenergetics               ...
Behavior        Inclusion      Control       Openness                                                   Feelings       Sig...
Behavior        Inclusion      Control       Openness                                                   Feelings       Sig...
Feedback              Imagery/              Visualization                                                                 ...
www.TheHumanElement.com                                            ethan@theschutzcompany.com© 2013, The Schutz Company. A...
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Emotions and Defensiveness In The Workplace

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Presentation notes from ODN of WNY, Ehthan Schutz - Emotions have a huge impact in the workplace. Our emotions can create passion and drive resulting in great achievement, or at times can derail our best-laid plans.This impact becomes more and more magnified at higher levels. When leaders fail to manage emotions effectively, the result can be organizational chaos.

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Emotions and Defensiveness In The Workplace

  1. 1. Emotions and Defensiveness in the Workplace ODN of Western New York Ethan Schutz© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  2. 2. Name What you do Why you are here© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  3. 3. Emotional states “Logic” of emotions Unwanted behavior Staying positive Implications© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  4. 4. © 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  5. 5. Will Schutz, Ph.D. 1925-2002© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  6. 6. © 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  7. 7. Technical competence Compatibility People working well together© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  8. 8. FIRO® Fundamental Interpersonal Relations Orientation© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  9. 9. C P Compatibility is directly related to Productivity© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  10. 10. C P Productive teams created randomly: 50% Productive teams created using FIRO: 75%© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  11. 11. Harvard University of Chicago University of California Berkeley Albert Einstein School of Medicine© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  12. 12. Inclusion Control Openness Low High Low High Low High FIRO-B predicted behavior 75% accurately What explained the other 25%?© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  13. 13. Psychodrama Bioenergetics Psychosynthesis Rolfing© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  14. 14. Rigidity Enemy of teamwork and good relationships© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  15. 15. Rigidity ...stems from fears© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  16. 16. Sad Happy Angry Content Disappointed Satisfied Weak Strong Nervous Confident Confused Capable Scared Joyous© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  17. 17. Make decisions Solve problems Fear Handle conflict affects our Listen to others capacity to Speak to others View others Use time and energy© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  18. 18. Individual People System Task Service Product Process Network Relationships Compatibility Individual Individual© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  19. 19. Task System People Individual Relationships Compatibility Process Network Service Product© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  20. 20. Behavior Inclusion Control Openness© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  21. 21. Inclusion 0 1 2 3 4 5 6 7 8 9 Low High The amount of contact with other people© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  22. 22. Control 0 1 2 3 4 5 6 7 8 9 Low High The structure of the interaction with other people, including directing and decision-making© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  23. 23. Openness 0 1 2 3 4 5 6 7 8 9 Low High The depth of the interaction with other people— expressing feelings, thoughts, and beliefs© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  24. 24. Behavior Inclusion Control Openness Interpersonal Ignored/ Humiliated/ Rejected/ Fear Abandoned Embarrassed Disliked© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  25. 25. Interpersonal fears can lead to... Rigidity© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  26. 26. Inclusion Control Openness Low High Low High Low High Humiliated/ Ignored/Abandoned Rejected/Disliked Embarrassed© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  27. 27. Our Unspoken Working Agreement “Please Lie to Me” I won’t… …say what I see if you won’t say what you see. …say what I’m thinking if you won’t say what you’re thinking.© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  28. 28. Our Unspoken Working Agreement “Please Lie to Me” I won’t… …say what I’m really feeling if you won’t say what you’re really feeling. …say what I want if you won’t say what you want. …question you if you won’t question me.© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  29. 29. I pretend… …to trust people who I don’t. …to listen to people when I’m not. …to respect certain people when I don’t. …to agree when I don’t. …I don’t have to be right or get my way. …to be patient. …I want to be collaborative. …I’m not feeling critical.© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  30. 30. I pretend… …not to be frustrated when I am. …to know what I am doing when I don’t. …not to be afraid when I am. …I don’t want more recognition. …to want other people’s opinions. …I have things under control. …I want feedback. …to say what I think and feel.© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  31. 31. © 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  32. 32. © 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  33. 33. Opening a Restaurant How will you invite your customers to feel: Included and Competent and in Liked and treated significant Control of in an Open, friendly their experience way and reduce concerns they have about being: • being ignored • humiliated • rejected • passed over • shamed • disliked • neglected • embarrassed • judged harshly • unimportant • foolish • treated coldly • forgotten • stupid • not accepted© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  34. 34. Psychodrama Bioenergetics Psychosynthesis Rolfing© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  35. 35. Behavior Inclusion Control Openness Feelings Significance Competence Likability Self-Concept Self- Self- Aliveness (behavior) Determination Awareness Self-Concept Self- Self- Self-Like (feelings) Significance Competence© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  36. 36. Behavior Inclusion Control Openness Feelings Significance Competence Likability Self-Concept Self- Self- Aliveness (behavior) Determination Awareness Self-Concept Self- Self- Self-Like (feelings) Significance Competence© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  37. 37. Feedback Imagery/ Visualization Assessment Tools Structured This vector Illustration was created by DownloadFreeVector.com and it’s 100% royalty free for commercial purposes. You can share it on your site with two backlinks - to DownloadFreeVector.com and to homepage of this vector freebie (use post title as a text for link). In my work I’m using free vector silhouettes and Illustrations Experiences from all-silhouettes.com and vectorlady.com (useful resources of free vector illustrations). You are not allowed to share it without backlinks and sell it on stock sites as your own (take care about your karma). Self-Perception© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13
  38. 38. www.TheHumanElement.com ethan@theschutzcompany.com© 2013, The Schutz Company. All rights reserved.Monday, March 4, 13

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