New data has revealed that nearly half of NHS Trusts are investing in artificial intelligence (AI) enabling patients to ‘self-help’ when accessing services. The Trusts are harnessing technology such as virtual assistants, speech recognition technology and chat-bots to ease the pressure on healthcare workers across their organisations.

1. Bridge the gap between clinicians
and technology, freeing them to
focus on their patients
www.nuance.co.uk/healthcare
@voice4health
60%
of responding Trusts did
state that at least some
staff have access to speech
recognition technology
to build EHRs.
Source: Nuance issued a Freedom of Information request to 45 NHS Trusts, with 30 responding in November 2016.
The Clinical Documentation Challenge Report, 2015
Patient Documentation Burden in UK surgeries, 2016
Artificial intelligence (AI)
Nearly half of NHS
Trusts are investing in
AI for patient services.
of Trusts also depend on traditional
word processing tools for staff to type
up electronic health records (EPRs).
of Trusts admitted staff
still handwrite patient
reports and admin notes.
93%
49%
But, recent research in
NHS primary care revealed
that in 49% of practices
over half of their patient
documentation is paper
versus electronic format.
of NHS Trusts are investing
in artificial intelligence
(AI) enabling patients to
‘self-help’ when accessing
services.
43%
47%
Positively, nearly half of
Trusts now allow staff to use
mobile devices to develop
patient records, saving those
working in the community
valuable travel time and
expense.