The document discusses new competencies that HR professionals need to develop to help organizations adapt to changes brought about by the pandemic. It identifies five key competencies: 1) having expertise in key subject matters relevant to working remotely, 2) applying organizational development skills like remote team building and culture management, 3) gaining skills in blended learning and online instruction, 4) becoming proficient in workplace tools and technologies, and 5) strengthening abilities in analytics related to human performance, learning and development, recruitment, payroll and compensation management. The document stresses that HR must equip itself with these new grassroots competencies in order to help organizations grow during the pandemic.
2. The pandemic has changed the world - overnight. In ways
we would never have thought possible.
And for organizations to stay ahead, for its people to adapt
successfully to change, the leadership and the HR
department has to re- think the way business is done.
And it makes us think, very deeply.
What are the new competencies we need?
How do we communicate effectively from the islands
of our homes?
How do we build a culture of cohesiveness and
teamwork, through the walls of laptops?
How do we track of our people, their performance,
keep them motivated and performing without the
comfort of physical interaction.
Introduction
3. Being in a leadership position, we must first think about what has
changed for the people. How are they dealing with the stress – both
mental and physical. What are their challenges? What do they need to
learn – technically and emotionally to work better
PEOPLE
01
What processes should we alter to make sure that our
companies run well in these adverse conditions. How do we
manage performance, recruitment, coaching and mentoring?
Millions of processes which we are used to doing in a different
way altogether
PROCESS
02
Planning is about speed. Accuracy. Knowing what each person is
capable of or not. Planning is about driving a hundred individual pieces
in harmony to make the organization charge ahead and for a leader
this is the most important aspect.
PLANNING
03
THE THREE SIDED PRISM OF CHANGE
4. To drive this engine forward, in a powerful comprehensive way, there are five
competencies that every HR must be equipped with. They are as follows:
01
KEY SME
03
BLENDED
LEARNING
05
TOOLS AND
TECHNOLOGY
04
ANALYTICS
02
APPLIED OD
.
5. Key Subject Matter Expertise
The basic SME is not what we need at this point. Every HR is put
in a position of dealing with employees while working from
home. This gives rise to new complications that will need every
HR to have
6. Applied Organizational Development
1) Team Building
2) Culture Management,
While Work from Home runs rampant in the world, it is very easy
for the employees to lose touch with each other, team work and
office culture. It comes upon the HR to maintain and propagate
the following
7. Blended Learning
1) Understanding Coaching Preferences
2) Understanding Online Teaching
3) Understanding Online Instructional Design
Since schooling we’ve all been given the concept of Blended
Learning where every child is introduced to both physical and
virtual teaching. Now in the pandemic situation, virtual presence
is the most important skill to be acquired. So each HR should be
equipped with proper understanding of the following
8. Tools and Technology
1) Authoring Software
2) Learning Management Systems
3) Social Collaboration Tools
4) Delivery Platforms
In the new digitized world, there is no exception for anyone. Everyone
has to familiarize themselves with latest technology and use it as a tool
for communication and also proper flow of business/organizations.
These tools include new virtual communication software like Zoom,
Microsoft Office, Google Meet etc. As part of learning new technologies,
HR must have an authority on the following things
9. Analytics
1) Human Performance Technology
2) L&D Analytics
3) Recruitment/Talent Acquisition
4) Payroll Management
5) C&B Management
For the success of any business/organization, analytics has
always been a major key. It has been in play for as long as
organizations have been running. But at this time, it plays even
more important role. So every HR must have working knowledge
of the following analytics
10. These are all the grass root level or fundamental changes and
competencies that every HR official must equip themselves with, in
order to develop or attain organizational growth in the pandemic.
Recent research indicates that HR professionals who were successful
30, 20, or 10 years ago are not as likely to be successful today. It is
expected that they will assume new roles. They would need new skills
to do so. Existing global change urges HR to focus on new skills and
what they say about the future of the HR profession. Legacy HR work
is going on and people with HR who do not adjust will find themselves
facing massive challenges