- Nishant Jha has over 13 years of experience in banking fraud risk management. He currently works as the State Head of Risk Intelligence and Fraud Control for HDFC Bank based in Chandigarh, India overseeing several states. - His responsibilities include detecting and preventing fraud through screening loan applications, investigating credit card, debit card, and online banking fraud, and ensuring compliance with AML regulations. - He manages a team of 35 employees and oversees fraud risk across various retail banking products including credit cards, personal loans, gold loans, and agriculture loans.

1. Nishant Jha
Mobile No: +91-9316001633, +91-9988852230
nishantjha5@gmail.com
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Experience Total 13 Years Rich experience in Banking Fraud
Risk Management.
HDFC Bank Ltd. From June 2006
Current Grade Assistant Vice President – RIC (Fraud
Control) since Oct 2014.
Presently working with HDFC BANK as State Head - Risk
Intelligence & Fraud Control for Retail Assets & Payment
Business( Credit /Debit cards) based at Chandigarh India.
Span of control States – Punjab , Haryana , J&K, Himachal.
Current Team Size of 35 bank Staff including Rural Risk
vertical.
Products – Payment business (Credit Cards/ debit Cards) ,
Auto Loan , TW , Personal Loan , Business Loan ,Educ. Loan,
LAP , LAS, CV, CE, Micro finance , Tractor, Business Banking
working capital, Retail Agri- KGC, Gold Loans, Heath Care
Finance & Micro finance.
Vendor Management – 40 Vendors (Document Verification
agencies, Legal Agencies, Valuators and forensic agencies,
investigation agencies.
Key Responsibilities Retail Assets , Credit Cards , Debit Cards and Net Banking
Detection and Fraud prevention through screening and
sampling of loan applications by deploying dynamic fraud
control strategy, trend analysis, and identification of fraud
risk areas by making RISK policies.
Ensure to identify frauds in credit cards/ Debit cards, net
banking, and timely investigation reporting of frauds.
Ensure to conduct verifications of e commerce merchants.
Ensure to conduct an Investigation of Phishing /Vising and
Smishing complaints.
Investigation of branch banking fraud’s and identification of
Placement, Layering and integration of fund under AML,
Reporting of suspicious transactions to Audit and vigilance.
Investigations of frauds identified through internal as well as
external sources.
Ensure to prepare drafts of modus operandi of fraud as well
as FMR reporting frauds to management as well as to
regulator.

2. Ensure to conduct surprise checks, seeding and mystery
shopping’s on vendors of all verticals of bank as well ensure
to take corrective action including reporting to IBA .
Investigation & Reporting of frauds
Investigation of Frauds in Retail Assets , payment Biz &
Branch banking channels.
Drafting of end to end investigation reports that comprise of
Modus Operandi of fraud , staff accountability and gaps
identified during investigations.
Reporting of FMR1 Report on actual and Suspected frauds to
to banks vigilance/ACB within 2 weeks of detection.
Preparation FMR 2 The quarterly reports on fraud
outstanding .
Preparation of FMR3 the case wise quarterly progress
reports and submission of action taken and plugging gaps in
processes by various departments.
Gold Loans & PSL – Retail Agri KGC
Gold Loans - Ensure to conduct end to end portfolio
concurrent audits of gold loans in all branches and
identification of suspected gold stock. Ensure to designs new
triggers to conduct Surprise check on gold assayers and
branches. Ensure to conduct cross valuation to cross check
the gold assayers appointed by underwriting team or
branches.
Retail Agri KGC – Ensure to formulate dynamic policies to
Box the risk in Retail Agri KGC portfolio which address to
Operational Risk, Transactional Risk and Collateral Risk.
Ensure to conduct end to end fraud investigations in retail
Agri frauds.
To keep a regular watch of State revenue act and state wise
registered mortgage process in line to secure collateral risk
for bank.
To keep a regular liaising with Revenue Authorities (
Tehsildar , Patwaries & Girdawars) to monitor ground level
transactions on mutation of land.
To formulate and design new policies to identify new risk
areas in customer profile, land records, Land mutation and
end use of funds .
Vendor Risk management
Vendor RISK Management as per RBI outsourcing policy,
which includes Verifications of vendors, surprise audits on

3. going performance evaluation. IBA reporting of vendors on
reported frauds. Publishing reports of regular vendor
reviews to senior management. Regular review of
compliance reports from team of different states as per
Bank regulatory requirements.
Ensure regular filling of Police complaints in attempted
frauds as well as portfolio frauds of bank. Close coordination
with state police.
Ensure to increase the networking with government
departments and law enforcement agencies as well as
ensure to increase intra bank fraud control network.
Ensure to prepare KYC fraud reports for Financial
intelligence unit reporting’s. Ensure to use HUNTER
Effectively for fraud prevention by Rules and Hit rate
analysis. Frauds related CRM disputes investigation and
complaint resolution.
Regular monitoring of cost budgets v/s utilization for each
product.
System risk management
Ensure to deploy a business continuity plan for smooth
processing of business in contingency situation. Ensure to
make a delegation matrix for updating and Authorization
rights of software used in bank.
Keep on consolidation and ratification of system related
issues faced by employees. Ensure to take immediate
corrective action if any overlapping /grey areas is identified
in actual delegation matrix and system functioning.
Ensure to designs a utility Frame work for new system
requirements. Ensure to conduct a successful pilot run and
Quality Assessment of systems before taking delivery for
deployment in the bank.
Ensure to conduct assessment of compatibility parameters
of new systems with existing system both at capacity and
resource level.
Keep an eye on system risk , Use of IDS , system sharing by
employees, authorization rights and keep on suggesting
changes in policies .
Stake holding
I am also stake holder in all Credit Risk functions ( All
products) of the bank to appraise them all fraud risk areas
and supporting them for designing and execution of risk free
underwriting guidelines.
Reporting and Interactions

4. Current reporting into Sr Vice president ( Zonal head) North.
I am responsible make regular presentation and update to
management ( Zonal Head , National head and CRO) on key
areas . I am responsible for appraising management about
key actionable during each and every review.
I am also responsible to conduct a regular (external)
interaction with law enforcement and banking Ombudsman
on fraud Risk related matter.
Ratings and awards Best ratings in since joining of bank and earned bank’s
excellence award since last two consecutive years.
Successfully completed many Digital initiatives that’s
includes Digital file hosting system for fraud prevention and
Link of UIDAI date base for Authentication of Aadhar
numbers.
GE Capital -Credit cards: From FEB 05 to June06
Worked with GE CAPITAL as Center –Manager
Collections for SBI CARDS, based at Jaipur Rajansthan.
Team: Team of four collection and operation staff.
ICICI Prudential Insurance: From Oct 03 to Jan 05
ICICI –Prudential life insurance as Unit Manager, at
Ajmer Rajathan.
Qualifications
MBA from MDS University Ajmer(Raj) Year 2002 (Regular)
BSc. from Govt.College, Ajmer (Raj) Year2000 (Regular)
12th from St. Paul’s, Ajmer (Raj) Year-1997 (Regular)
10th from St. Paul’s, Ajmer (Raj) Year-1995 (Regular)
Personnel Information
Date of Birth: 19th March 1979
Marital status Married
Fathers’ Name: Late Mr. Susheel Kumar Jha
Spouse Mrs. Mosamee Jha
Occupation: Home Maker
Address: Flat 523 Trishla Homes Perrmushalla , Zirakpur,Mohali
Punjab. 140603.
Permanent Address House No 159/26 New Colony Ramgunj Ajmer ( Raj).
References will be provided on requirement
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NIshant Jha
Chandigarh